Over 40 Years in BusinessISO 27001 compliantPublic sector: GSA contract holder
LA 562-298-5000 · Chicagoland 312-432-5300 · Phoenix 602-733-6807 · Client Support
Over 40 Years in BusinessISO 27001 compliantPublic sector: GSA contract holder
LA 562-298-5000 · Chicagoland 312-432-5300 · Phoenix 602-733-6807 · Client Support
Help desk, on site engineers, Microsoft 365, networks, Wi-Fi, backups and security for South Bay organizations with around 20 or more users. Fully managed or co-managed with your IT team, from a provider that also runs your phones, cameras and doors if you want one partner.
BTI Communications Group, LTD. provides managed IT services to South Bay businesses from its Santa Fe Springs office, and has been in business for over 40 years. Our help desk, on site engineers and 24/7 NOC/SOC support companies in Torrance, Gardena, Hawthorne, Inglewood, El Segundo, Manhattan Beach, Redondo Beach, San Pedro and the Palos Verdes Peninsula. Call 323-510-8003 or book a free IT consultation.
The South Bay mixes aerospace, defense and technology companies in El Segundo, Hawthorne and Torrance, corporate and regional offices in Torrance, manufacturers and distributors in Gardena and Harbor Gateway, port businesses in San Pedro and Wilmington, and medical groups and professional firms in the beach cities. Our clients usually look like one of these:
Tickets wait for days, the same problems repeat and no one plans ahead. You want a team with depth and documented processes.
Your internal team handles strategy and users, and wants help desk overflow, after hours coverage, security tools and project hands.
Dropped calls, dead zones and slow scanners even after adding access points. The problem is usually design and configuration, not hardware count.
A customer audit, CMMC requirement or cyber insurance renewal needs controls in place and documented.
About two years ago a large Torrance-area facility passed on our network and Wi-Fi bid and went with another provider. When they called us back, they had doubled their access points, spent about four times our original bid and still had constant trouble. Our assessment found the whole deployment misconfigured, and our engineers had it fixed in hours. We do not name the client.
| Fully managed IT | Co-managed IT | |
|---|---|---|
| Good fit for | Companies without internal IT staff | Companies with an IT manager or small team |
| Help desk | BTI is your help desk for every user | BTI takes overflow, after hours or specific queues |
| Security tools | BTI provides and runs the stack | Shared, with clear ownership of each tool |
| Strategy | Regular planning with a BTI technology lead | Your IT leader sets direction, we execute |
| Learn more | Managed IT services | Co-managed IT support |
Not sure which fits? Compare them in the fully managed vs co-managed comparison or the shared responsibility model.
Phone, email and portal support for your users, with tickets tracked from open to close. See help desk services.
Engineers dispatched from Santa Fe Springs for hardware, network and move work that cannot be done remotely.
Servers, networks, firewalls and backups watched by our 24/7 NOC/SOC, with alerts handled before users notice.
Licensing, email, Teams, SharePoint, Intune and identity managed by a Microsoft Partner.
Switching, wireless and firewalls from a Cisco Meraki partner. See managed infrastructure.
Operating system and application updates, endpoint protection and device lifecycle tracking.
Backups for servers, cloud data and Microsoft 365, tested restores and a written recovery plan.
MFA, email security and managed detection and response. See cybersecurity in Los Angeles.
Regular reviews of tickets, risks, budgets and the technology roadmap with your leadership.
Changing providers worries most companies more than it should. A planned transition keeps users working while we take over.
More detail: switching IT providers.
Download the 2026 Executive Guide to Managed IT and Cybersecurity (PDF).
Segmented networks, identity controls, controlled data and documented security for El Segundo, Hawthorne and Torrance companies and their suppliers.
Shop floor networks, ERP, CAD workstations and warehouse Wi-Fi for plants and distribution sites in Gardena, Torrance and Harbor Gateway.
Microsoft 365, secure remote access and multi-site standards for regional offices and professional firms in Torrance, El Segundo and Manhattan Beach.
Practice systems, imaging workstations and secure messaging for medical groups, dental and behavioral health practices.
Rugged connectivity, scanners and multi-site networks for yards, warehouses and marine businesses in San Pedro and Wilmington.
Grant reporting, donor data, classroom technology and budgets that need predictable support.
Managed clients and project clients both use our engineers for the larger work that a help desk cannot absorb.
See all IT projects.
Whether you choose BTI or someone else, these questions separate a provider with real depth from one that will struggle as you grow.
| Ask this | Why it matters | How BTI answers |
|---|---|---|
| Who answers when I call? | Small shops route calls to one or two people who may be on site elsewhere. | A staffed help desk backed by 400+ engineers and a 24/7 NOC/SOC. |
| Who owns our admin passwords and domains? | Some providers keep control, which makes leaving painful. | Your company owns every account. We document access and hand it over on request. |
| How are security tools chosen and managed? | Unmanaged tools give a false sense of safety. | Security is built into managed IT, and alerts are handled by our NOC/SOC. |
| What happens when we need on site help? | Remote only providers cannot replace a switch or run cable. | Engineers drive from Santa Fe Springs, and the same company handles cabling, phones and building systems. |
| How do you show what we are paying for? | Bundled pricing hides what is and is not included. | Itemized proposals and regular reviews of tickets, risks and the roadmap. |
| Can you support our compliance needs? | Customers, insurers and auditors expect evidence, not promises. | ISO 27001 compliant governance at BTI, and compliance work through BTI and its partners. |
Office moves, acquisitions, new sites and audits are scoped as projects with a named engineer and a written plan, so the help desk keeps running normally.
Most BTI managed IT plans run $60 to $290 per user per month. Where you land depends on support level, security services, devices and locations, and every line is itemized so you can see what you pay for. See managed IT pricing. Financing at 3.99% is available for qualified buyers, subject to credit approval, for hardware and projects.
Most support is remote and fast. When you need someone on site, engineers drive from our Santa Fe Springs office, about 14 miles from Gardena, 17 from Torrance and 20 from El Segundo in a straight line.
About 14 to 17 miles from our office. Corporate and regional offices, aerospace and automotive suppliers, manufacturers, medical groups and distribution sites around Torrance, the Del Amo area and the 405 and 110 freeways.
About 14 to 16 miles away. Machine shops, aerospace suppliers and distribution sites in Gardena and Hawthorne, plus offices, clinics, schools and event venues near the 105 and the 405.
About 19 to 20 miles away. Aerospace, defense and technology offices in El Segundo, plus professional firms, medical offices, hotels and retail along Sepulveda Boulevard and Pacific Coast Highway.
About 15 to 19 miles away. Terminals at the Port of Los Angeles and the logistics, truck yard and marine businesses around them, plus offices and clinics in San Pedro and Harbor City.
About 19 to 22 miles away. Professional offices, private schools, clubs and managed communities in Palos Verdes Estates, Rancho Palos Verdes and Rolling Hills Estates.
The 105 and the 91 run west from the 605 near our office into the South Bay, so site surveys, installs and service calls do not have to wait for a scheduled travel day.
Long Beach, Compton and the rest of the Gateway Cities are covered on our Long Beach and Gateway Cities hub, and Culver City, Santa Monica and the Westside stay on our Los Angeles hub.
See all BTI services in the region on the BTI South Bay hub, managed IT in Inglewood, or managed IT in Los Angeles.
12155 Mora Dr, Units 1 & 2
Santa Fe Springs, CA 90670
Managed IT line: 323-510-8003
Main office: 562-298-5000
24/7 support: 800-HELP-BTI (800-435-7284)
Monday to Friday, 7:30 AM to 4:30 PM PT
Licensed Alarm Company Operator, ACO #7670
C-7 License 807767
BTI Communications Group, LTD. serves Southern California from our Santa Fe Springs office. Pick your region for local services.
Los Angeles County businesses.
Orange County businesses, served from Santa Fe Springs.
Riverside and San Bernardino County businesses, served from Santa Fe Springs.
Burbank, Glendale, the Valley, Santa Clarita and Antelope Valley businesses, served from Santa Fe Springs.
Thousand Oaks, Simi Valley, Camarillo, Oxnard and Ventura businesses, served from Santa Fe Springs.
Long Beach, Carson, Compton, Downey, Norwalk and Cerritos businesses, served from Santa Fe Springs.
Pasadena, Alhambra, El Monte, West Covina, City of Industry and Pomona businesses, served from Santa Fe Springs.
Torrance, El Segundo, Gardena, Hawthorne, Redondo Beach and San Pedro businesses, served from Santa Fe Springs.
Over 40 years of IT, security and communications work. Call 562-298-5070 for security or 323-510-8003 for IT, or book a free consultation.
Get a free consultation400+ engineers across IT, networks, communications and security, so complex issues do not stall.
BTI designs and validates Wi-Fi with Ekahau, so coverage is planned for the building instead of guessed.
ISO 27001 compliant governance, independently reviewed through the TAG ISO 27001 Compliance Program.
GSA contract holder (47QTCA21D00BA) and CMAS and TESMA contract awardee (California).
Microsoft Partner, Cisco Select Partner, SMB Black Belt Certified Partner and Cisco Meraki partner.
IT, phones, cameras, access control and cabling from one team that already knows your site.
Managed IT and IT support built around each industry, with local examples from across the South Bay.
Each building type asks something different of its network and Wi-Fi. These are the ones we are asked about most from Inglewood to San Pedro.
BTI Communications Group, LTD. provides fully managed and co-managed IT to South Bay businesses from its Santa Fe Springs office, with a help desk, on site engineers and a 24/7 NOC/SOC. We support companies in Torrance, Gardena, Hawthorne, Inglewood, El Segundo, Manhattan Beach, Redondo Beach and San Pedro.
Our Southern California office is at 12155 Mora Dr in Santa Fe Springs, about 17 miles from Torrance in a straight line. Engineers drive to South Bay sites when on site work is needed. Call 323-510-8003.
Yes. More access points often make things worse when channels, power and roaming are not set up for the building. We assess the design and configuration first, then fix what is wrong, and BTI designs and validates Wi-Fi with Ekahau.
With managed IT, BTI is your IT department. With co-managed IT, your internal IT team keeps strategy and ownership, and BTI adds help desk capacity, after hours coverage, security tools and project engineers.
Cost depends on users, devices, locations and the support model. BTI shares an itemized proposal after a short discovery call so you can see exactly what is included.
Most transitions follow a planned onboarding of discovery, access handoff, tool rollout and help desk go live. The timeline depends on size and how well the current environment is documented, and users keep working throughout.
Yes. As a Microsoft Partner we manage licensing, email, Teams, SharePoint, OneDrive, Intune and identity, along with backups for Microsoft 365 data.
Yes. CMMC and other compliance work is completed and contracted by BTI and its partners, including top industry professionals in each category. Managed IT puts the technical controls and documentation in place.
Yes. Our 24/7 NOC/SOC monitors systems around the clock and handles alerts as they happen. Ask about after hours help desk coverage for your users during the consultation.
Yes. Co-managed IT is built for that. We fill the gaps your team names, from help desk overflow to security operations.
Yes. BTI provides business phones, security cameras, access control and cabling, so one partner can support the whole building.
A free consultation reviews your current support, Wi-Fi, risks and goals, and you leave with clear next steps.