Over 40 Years in BusinessISO 27001 compliantPublic sector: GSA · CMAS & TESMA (CA)
LA 562-298-5000 · Chicagoland 312-432-5300 · Phoenix 602-733-6807 · Client Support
Over 40 Years in BusinessISO 27001 compliantPublic sector: GSA · CMAS & TESMA (CA)
LA 562-298-5000 · Chicagoland 312-432-5300 · Phoenix 602-733-6807 · Client Support
A parker stuck at an exit gate at midnight and a fan who can't find their seat both need one thing: a fast answer from a real person, or a smart system that knows when to get one. BTI designs, installs and supports parking garage call boxes and lane intercoms, venue phone systems, paging and mass notification, and AI call handling, on the same network and support plan as your cameras and access control.
Book a Managed IT, Co-Managed IT or AI AssessmentBook an AI Opportunity AssessmentCall 800-435-7284
IP video intercoms at entry and exit lanes, pay stations and elevator lobbies route calls to your on-site staff or your central office, with video so whoever answers can see the plate, ticket or problem. Calls roll over by schedule, so nights and weekends are never unanswered. → Axis network intercoms
Visible, lit emergency call stations on every level and in surface lots, tied to cameras so the person answering sees the caller and the area around them. → Parking garage security
Box office, guest services, group sales and lost and found lines with auto attendants, queues and callbacks, plus mobile apps for staff who are never at a desk. → Cloud phone services · Teams phone calling plans
Back-of-house calling, overhead paging and mass notification for announcements, weather holds and evacuations, integrated with your phone system and coordinated with your security team. BTI supports entertainment and event venues across Los Angeles, Chicago and Phoenix with phones, paging and notification systems built for large buildings. → Paging and mass notification
Multi-line phone systems must support direct 911 dialing and send a dispatchable location (FCC MLTS 911 requirements). In a multi-level garage or a large venue, "the building address" isn't enough. BTI configures locations by level, section and building.
Monthly parker billing questions, validation issues and reservations handled through a cloud contact center with queues, callbacks and reporting, in Microsoft Teams if you prefer. → Cloud call center software · Microsoft Teams contact center
Most parking and venue calls are repetitive: rates, hours, directions, validation, event times and lost items. An AI agent can answer those on the phone or intercom, look up a session by plate where your policy allows, and hand the caller to a person the moment it can't help or the caller asks. Calls can be transcribed and summarized, so supervisors see trends such as a failing pay station or a confusing sign. BTI connects this AI to the intercoms and phone system you already own, as your Guided Automation Partner, under data rules aligned with the NIST AI Risk Management Framework. Many contact center platforms bill AI by the minute or by the conversation; BTI includes Guided Automation advisory in managed IT plans, and governed AI clients often pay no separate AI license fee. → AI for parking and venues · AI services
The big hosted UCaaS platforms have good AI features, and for some organizations an all-in-one hosted bundle is the convenient choice. The trade-offs are worth knowing before you sign: the AI usually comes as an ongoing per-user subscription, the upgrade path is set by the vendor rather than by you, and the bundle includes features many users never touch. BTI's alternative is a reliable phone system plus AI agents and workflows that you own (an AI receptionist, call routing, and call summaries delivered into the systems you already use), governed and co-managed by BTI, with no royalties or license fees to SaaS providers for what we build.
Grow at your own pace:
You can stop at any step. Every step runs on systems you own, so nothing you build is lost if you change vendors later.
Parking & Venues: Overview · Security Systems
Yes. IP intercoms can route to on-site staff or your central office, with video and rollover schedules across your own team so calls are answered.
The call routes by schedule to whoever covers nights, with live video of the caller. Emergency calls can also trigger camera bookmarks and alerts.
Yes. BTI supports entertainment and event venues across Los Angeles, Chicago and Phoenix, with local teams in each market.
BTI configures direct 911 dialing and dispatchable locations by building, level or section, as the FCC's MLTS rules require.
Yes, on a segmented, monitored network that BTI designs and supports alongside your security systems.
An AI agent can answer rates, hours and directions and help with routine validation questions, then hand off to a person when needed, under rules you approve.
They can be a good fit if you want everything from one vendor. Compare the per-user AI subscription over several years, who controls upgrades, and how many bundled features your people will actually use. BTI can also deliver a phone system plus AI agents you own, governed and co-managed by BTI, and will price both side by side.
Book a Managed IT, Co-Managed IT or AI AssessmentBook an AI Opportunity AssessmentCall 800-435-7284
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