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Financial services solutions: Overview · AI · Security Systems · IT Services · Cybersecurity & Compliance · Communications

Managed IT Services for Non-Depository Financial Firms

A mortgage lender can't have its loan origination system slow down at month-end. A title company can't lose email the day of a closing. A CPA firm can't afford a failed server on April 14, and an RIA can't miss a trading window. Most of these firms run lean, with no full-time IT staff or one person who also handles operations. BTI runs and supports IT for non-depository financial firms so your people close loans, service clients and file on time, on systems that support your Gramm-Leach-Bliley Act (GLBA) obligations.

This page is part of BTI's connected technology solutions and advisory services for financial services firms. The same team supports your network, phones, office security and cybersecurity, so one call gets one owner.

Get a Free IT AssessmentSee Managed IT PricingCall 800-435-7284

Who We Support

  • CPA and tax firms
  • Insurance agencies and brokers
  • Mortgage lenders, brokers and servicers
  • Title and escrow companies
  • Wealth managers, RIAs and broker-dealers
  • Consumer lenders and finance companies
  • Fintech and payment firms
  • Collection agencies

IT Pain Points by Firm Type

Mortgage lenders, brokers and servicers

Loan officers and processors need fast, secure access to the loan origination system, pricing engines and investor portals from the office and the field. BTI manages role-based LOS access, MFA, conditional access and same-day offboarding so a departing loan officer doesn't leave with pipeline access.

Title and escrow companies

Closings depend on email, e-signature, document storage and escrow accounting being up and trustworthy. BTI secures email, locks down shared closing folders and supports remote and hybrid closing workflows.

CPA, tax and accounting firms

Seasonal capacity, remote preparers, tax software performance and secure client portals, with extended helpdesk coverage before deadlines.

Insurance agencies and brokers

Agency management uptime, carrier portal access and secure email with clients and carriers during renewal cycles.

Wealth managers, RIAs and broker-dealers

Reliable access to custodial and portfolio platforms, managed devices for advisors, and email and file controls that support recordkeeping and Reg S-P obligations.

Consumer lenders, collection agencies and fintech firms

Call-heavy teams, cloud applications and payment workflows need uptime, segmented networks and tight identity controls.

What Managed IT Includes

Helpdesk That Knows Financial Workflows

Fast support for staff, loan officers, producers, advisors and preparers, plus coordination with your LOS, agency management, tax or portfolio software vendors when an issue sits on their side.

Secure Remote and Hybrid Work

Managed laptops, MFA, secure remote access and encrypted file sharing, so borrower, client and policyholder files never live on personal devices.

E-Signature, Documents and Client Portals

Microsoft 365, document management, e-signature platforms and secure client portals configured with retention, encryption and access controls that support your written information security program.

Networks and Wi-Fi

BTI is a Cisco Select and SMB Black Belt partner with thousands of commercial deployments. Cloud-managed firewalls, switches and access points give multi-branch firms one view of every location. Wi-Fi is designed and tested with Ekahau for closing rooms and client areas. → Cisco Meraki partner · Network design

Backup and Business Continuity

Daily backups, offsite copies and tested restores, so a failed server or ransomware event doesn't stall a closing, a funding or a filing deadline.

24/7 NOC Monitoring

BTI's 24/7 NOC/SOC partner backed by a SOC 2 audited operations center watches servers, endpoints and circuits around the clock and patches overnight.

Co-Managed IT

Already have IT staff? Keep them, and add BTI's helpdesk, NOC or project engineers for peak volume and big projects. → Co-managed IT

Pricing in Plain Numbers

Managed IT runs $60 to $290 per user per month, depending on scope, support hours and security level. You get itemized monthly pricing. 100% financing covers hardware, licensing and labor for server, laptop and network refreshes. → Managed IT pricing · Vendor financing

Onboarding Without Missing a Closing or Deadline

  1. Discovery: users, applications, offices, vendors and pain points
  2. Documentation: passwords, admin access and network maps brought under firm control
  3. Stabilize: monitoring, backups and patching in place within the first weeks
  4. Improve: a roadmap timed around month-end, closings and busy seasons

Governed AI in Your Firm's IT

Your staff see AI chat tools. They don't see the AI virtual workforce in BTI's NOC that patches systems overnight, flags failing drives and triages alerts. BTI is your Guided Automation Partner, and we keep the AI your staff use just as controlled.

  • Firm-controlled AI workspaces with access controls and audit logging
  • Data controls that keep borrower, client and policyholder data out of public AI tools
  • NOC automation: 10,000+ alerts handled, zero missed
  • Guided Automation advisory services are included in all managed IT plans at no extra cost. AI tools are optional add-ons.

IT That Supports GLBA Compliance

This page covers running and supporting your IT: MFA, encryption, patching, backups and access reviews that support GLBA Safeguards Rule controls. For the FTC Safeguards Rule, SEC Reg S-P, NY DFS Part 500, ALTA Best Practices and wire fraud defense, see Financial Services Cybersecurity & Compliance. Most firms use both under one agreement.

Why Firms Choose BTI

40 years in business98% client retentionSOC 2 audited NOC/SOC partnerISO 27001 compliantCisco Select and SMB Black Belt partnerThousands of commercial deploymentsadvisor reply within one business day100% financing

Who We Work With

BTI supports many CPA, accounting and insurance firms and other financial services businesses.

Frequently Asked Questions

What does GLBA require of mortgage lenders and other non-depository firms?

A written security program under the FTC Safeguards Rule, including MFA, encryption, access controls, monitoring and vendor oversight. BTI's managed IT delivers many of these controls, and our cybersecurity team documents the rest.

What types of financial firms does BTI support?

Non-depository financial firms, including CPA and tax firms, insurance agencies, mortgage lenders and brokers, title and escrow companies, RIAs and broker-dealers, consumer lenders, fintech and payment firms and collection agencies.

How much does managed IT cost for a financial services firm?

BTI's managed IT runs $60 to $290 per user per month depending on scope, support hours and security level, with itemized monthly pricing.

Can you secure loan origination system access for mortgage teams?

Yes. We manage role-based access, MFA, conditional access and fast offboarding for LOS and investor portals, and coordinate with the software vendor when needed.

Do you support title and escrow closing workflows?

Yes. We secure email, e-signature, shared closing folders and escrow accounting systems, and support remote and hybrid closings.

Can you add support during tax season or month-end?

Yes. We extend helpdesk coverage and check capacity before peaks, and co-managed options add engineers when internal staff are stretched.

Is AI advisory included?

Guided Automation advisory services are included in every managed IT plan at no extra cost. AI tools are optional add-ons.

Talk to a BTI IT Advisor

An advisor replies within one business day. Get My Free IT Assessment · Book an AI Opportunity Assessment · Call 800-435-7284

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