Backup, Business Continuity and Disaster Recovery Solutions with Datto and Cove
A backup that reports "success" every night is not the same as a business that is back at work the morning after ransomware, a failed server or a regional disaster. BTI designs, runs and monitors backup and disaster recovery on two proven platforms, Datto and Cove Data Protection, and adds a disaster recovery site at our Phoenix data center for the systems you cannot be without.
- Datto appliances with local and cloud copies, and instant virtualization when a server fails
- Cove cloud-first backup for servers, workstations and Microsoft 365, with no appliance to buy
- Microsoft 365 and Google Workspace backup that you control, separate from the platform
- Disaster recovery failover to BTI's Phoenix data center for critical systems
- Backups watched by our 24/7 NOC/SOC, with restores tested
Call your local BTI IT team: Los Angeles 323-510-8003 · Chicago 312-492-2613 · Phoenix 480-272-8728
- Over 40 years in business
- 24/7 NOC/SOC
- ISO 27001 compliant
- Offices in Los Angeles, Chicago and Phoenix
- GSA contract holder (47QTCA21D00BA)
Why it matters
What backup and disaster recovery has to survive today
Backup and disaster recovery (BCDR) protects copies of your data and systems and gets the business working again after ransomware, hardware failure, human error or a disaster that takes a whole site offline. Three things have changed what "good" looks like.
Attackers go after backups first
Modern ransomware looks for backup consoles and copies before it encrypts anything. If the same admin password reaches production and backup, one stolen account can take out both.
A backup job is not a recovery plan
Many businesses learn during an outage that nobody knows the restore order, how long a full restore takes, or who makes the call. Those answers have to be written down and rehearsed in advance.
Microsoft 365 is not backed up for you
Microsoft and Google keep their platforms running. Deleted, overwritten or encrypted mail and files are your responsibility, and built-in retention is not a backup you control.
Key terms, in plain language
- RPO (recovery point objective)
- How much data you can afford to lose, measured as time since the last good backup. It sets how often each system is backed up.
- RTO (recovery time objective)
- How long a system can be down before the business is seriously hurt. It decides whether a system needs instant virtualization, a standby copy or a regular restore.
- 3-2-1 backup rule
- Three copies of your data, on two different types of storage, with one copy off site. Datto and Cove both keep an off-site copy in the cloud.
- Immutable backup
- A backup copy that cannot be changed or deleted during its retention period, even by someone with stolen admin credentials.
- Instant virtualization
- Running a failed server as a virtual machine straight from its backup, so people can work while the original is repaired.
- DRaaS (disaster recovery as a service)
- Recovery infrastructure run by a provider, in the cloud or in a data center, so you do not need a second building full of servers.
Two platforms, one plan
Datto or Cove: chosen per workload, managed as one service
BTI uses two backup platforms, Datto and Cove Data Protection. They protect the same kinds of data in different ways, so we choose per site and per system, and many clients run both. Either way, BTI sets up, monitors and tests the backups, and your recovery plan covers everything in one place.
| Datto | Cove Data Protection | |
|---|---|---|
| Best fit | Sites with on-premises servers that need fast local restores and the option to run a failed server from the backup device | Organizations that want cloud-first backup with no on-site hardware, including remote workstations and branch servers |
| Where backups go | A Datto SIRIS appliance on site, replicated to the Datto Cloud | Straight to Cove's cloud storage, isolated from your network by default |
| When a server fails | Instant virtualization on the appliance or in the Datto Cloud, plus file, full system and bare-metal restores | Standby Image keeps a bootable virtual machine ready in Hyper-V, VMware ESXi or Microsoft Azure; one-time restores, file, folder and bare-metal restores |
| Workstations and laptops | Datto Endpoint Backup, direct to the Datto Cloud for Windows and macOS | Cove workstation backup from the same console as servers |
| Microsoft 365 and Google Workspace | Datto SaaS Protection for Microsoft 365 and Google Workspace | Cove for Microsoft 365, with Google Workspace protection |
| Ransomware protections | Immutable cloud backups, ransomware scanning, end-to-end encryption, forced two-factor sign-in, Cloud Deletion Defense | Immutable copies isolated by default, always-on encryption, mandatory multifactor sign-in |
| Proof backups work | Automated screenshot verification that backups boot, plus scripted service checks | Automated recovery testing that boots a recovery machine and captures the boot screen |
Product capabilities are described from Datto's and Cove's own published product information. Options and settings in your environment are confirmed in your plan.
Datto
Datto backup and disaster recovery: appliance, cloud and instant recovery
Datto fits best where servers still live in your building and downtime is expensive. A local appliance gives fast restores, and the Datto Cloud keeps an off-site copy you can recover from if the whole site is lost.
SIRIS: local and cloud backup in one
Datto SIRIS combines the backup appliance, software and Datto's disaster recovery cloud in one platform. It protects physical, virtual and cloud servers, and can run on a preconfigured Datto appliance, on your own hardware or in the cloud.
Instant virtualization
When a server or virtual machine fails, it can be started from its backup on the SIRIS appliance or in the Datto Cloud, so people keep working while the original is repaired. Changes made meanwhile can be synced back when it returns.
Every snapshot is a recovery point
Datto's Inverse Chain design makes each incremental snapshot a fully built, bootable recovery point, with no long chain to reassemble at restore time. Restores can be a single file, a full system or a bare-metal rebuild.
Verified, not assumed
Datto's screenshot verification boots backups and checks the result, and scripts can confirm that services and applications start. Failed checks become a ticket for BTI, not a surprise on recovery day.
Built to resist ransomware
The Datto Cloud is designed to be immutable, with end-to-end encryption, forced two-factor sign-in and Cloud Deletion Defense, which can restore snapshots after an accidental or malicious deletion. Ransomware scanning can flag suspicious changes so a clean, earlier restore point is easy to find.
Endpoint Backup
Datto Endpoint Backup sends Windows and macOS computers, servers and virtual machines straight to the Datto Cloud with no appliance, and can restore a whole machine to the same or different hardware.
Datto SaaS Protection for Microsoft 365 and Google Workspace
- Microsoft 365: Exchange mail, calendars, OneDrive, SharePoint and Teams
- Google Workspace: Gmail, Drive, Shared Drives, Calendar and Contacts
- Automated backups three times a day, kept as an independent copy outside Microsoft and Google
- Point-in-time, granular and non-destructive restores
Retention options
- Datto Cloud retention plans can be time-based or infinite
- Local appliance retention depends on appliance size and your recovery needs
- BTI sets retention per system in your plan, matched to your compliance and insurance needs
Cove Data Protection
Cove Data Protection: cloud-first backup for servers, workstations and Microsoft 365
Cove fits best where data is spread across offices, remote staff and the cloud, or where you would rather not keep backup hardware on site. Servers, workstations and Microsoft 365 are managed from one console.
Cloud-first, no appliance
Cove Data Protection backs up servers, workstations and Microsoft 365 straight to Cove's own cloud storage. There is no backup appliance to buy or maintain, and storage location can be chosen by region.
Small, frequent backups
Cove's TrueDelta technology sends only changed data, which keeps backups small. Backups can run as often as every 15 minutes, which helps keep the data-loss window short for busy systems.
Standby Image for near-instant recovery
Standby Image keeps a bootable virtual machine of a protected server ready in Hyper-V, VMware ESXi or Microsoft Azure, so a failed server can be brought up quickly. One-Time Restore can build a bootable machine from any restore point when it is needed.
Flexible restores
Restore single files and folders, rebuild to new hardware, move between physical and virtual machines (P2P, P2V and V2V) or run a bare-metal restore, locally or in the cloud, and bring systems back in priority order.
Automated recovery testing
Cove's recovery testing boots a recovery machine in Cove's cloud and captures the boot screen as proof that the backup can be recovered.
Isolated and immutable
Backups are isolated from your network by default, with immutable copies, always-on encryption and mandatory multifactor sign-in to the console.
Cove for Microsoft 365
- Exchange, OneDrive, SharePoint and Teams, managed alongside your servers and workstations
- Exchange and Teams can be backed up up to six times a day; OneDrive and SharePoint up to four times a day
- Granular restores: a single message, file, channel or permission set, up to a full mailbox or site
- Retention options for Microsoft 365 data of up to 7 years
Cove DRaaS and Google Workspace
- Cove DRaaS adds cloud-native disaster recovery with no upfront hardware
- Gmail, Drive and other key Google Workspace data can be protected from the same Cove console
- Restores can be ordered by business priority so the most important systems come back first
Recovery site
A disaster recovery site at BTI's Phoenix data center
Backups protect data. A recovery site keeps the business running when your building, power or internet is gone. BTI offers managed data center hosting at the Iron Mountain AZP-1 data center in Phoenix, where BTI's Phoenix office is located, as the place your critical systems can run from after a disaster.
Disaster recovery failover
Critical systems can fail over to BTI's Phoenix data center when your primary site is down, with failover tested before you need it.
Out of region for Los Angeles
Many of BTI's larger Los Angeles clients with on-premises systems colocate network equipment and servers in Phoenix for business continuity against earthquakes and other Southern California disasters.
Out of region for Chicago
Chicago businesses can also keep an out-of-region disaster recovery site in BTI's Phoenix data center, far from Midwest storms and local outages.
Smart hands on site
BTI engineers in Phoenix power-cycle, swap, cable and install equipment, so your staff never has to travel during an emergency.
Co-managed monitoring and support
BTI watches your hosted equipment and network and works with your IT team through co-managed IT.
Any platform, your hardware or ours
Hosting can run any platform. Supply servers and storage from your own vendors or buy them through BTI.
Iron Mountain describes the Phoenix facility as having a low natural disaster risk profile; facility specifications and certifications belong to Iron Mountain (see Iron Mountain's AZP-1 page). BTI provides the managed hosting, smart hands, monitoring, support and failover. Your recovery plan states which systems recover on site, in the Datto or Cove cloud, or in Phoenix. Details on the managed data center hosting in Phoenix page; to talk it through, call the Phoenix team at 480-272-8728.
Ransomware recovery
How BTI recovers from ransomware, step by step
Restoring too early can bring the attacker straight back. Recovery works best when detection, backup and the incident response plan are run by the same team.
- ContainOur 24/7 NOC/SOC isolates affected devices and accounts within the steps your incident response plan allows. See 24/7 MDR and incident response.
- Find a clean restore pointImmutable, verified backups give known-good points from before the attack. Datto's ransomware scanning helps pinpoint when changes began.
- Restore by priorityThe systems your plan ranks first come back first, by virtualizing on a Datto appliance or in the Datto Cloud, starting a Cove standby image, or failing over to Phoenix.
- Check before reconnectingRestored systems are checked before they rejoin the network, so the infection does not return with them.
- Report and hardenYou receive a timeline of what happened and what changed. Lessons feed patching, MFA and your policies.
Endpoint rollback is fast remediation for a single compromised device. It is not a replacement for immutable backup and disaster recovery, which protect servers, data and whole sites. See endpoint protection.
Cyber insurance readiness
Backup evidence your insurer, auditors and customers can see
Cyber insurance applications and renewals almost always ask about backups. The honest answer needs proof, not a checkbox.
Backup questions carriers commonly ask
- Are backups encrypted and kept separate from production, with at least one copy off site?
- Are backup copies immutable or otherwise protected from deletion?
- Is multifactor sign-in required on the backup console?
- Are restores tested, and can you show when?
- Is there a written incident response and continuity plan?
How BTI helps you answer
- Backup status and recovery test records from the Datto and Cove consoles, ready to share
- A written incident response plan and WISP for managed security clients; see WISP, IR plans and GRC
- Questionnaire help through cyber insurance readiness
- Independent testing evidence with Cyber Liability Essentials and Cyber Watch
- Control mapping through compliance management
BTI works with your carrier's requirements but does not sell insurance and cannot promise coverage, pricing or claim outcomes.
How it works
From first review to a tested recovery plan
- ReviewWe list what you run, where data lives, what you back up today, and what your insurer and customers require.
- DesignFor each system we agree a recovery point and recovery time target, choose Datto, Cove or both, and decide where it recovers: on site, in the cloud or in Phoenix.
- DeployAgents, appliances and Microsoft 365 or Google Workspace backup are set up, with backup credentials kept separate from production.
- MonitorOur 24/7 NOC/SOC watches backup jobs and verification results and fixes failures before they pile up.
- Test and reportBTI tests restores, records the results and reviews the plan with you on the schedule in your service agreement.
Your restore order, roles and call tree go into your written incident response plan, so nobody improvises on the worst day. Not sure where you stand? Start with the free cybersecurity assessment.
Part of your IT and security program
How backup and disaster recovery fits with the rest of BTI
| Service | How it connects to backup and disaster recovery |
|---|---|
| Cybersecurity program, step 5: recover | Backup and disaster recovery is step 5 of BTI's six-step cybersecurity program, after assess, prevent, detect and govern. |
| 24/7 MDR and incident response | Detects and contains the attack; restores come from the backup and disaster recovery systems BTI manages. |
| Managed SIEM | Retained logs help show when an attack started, which helps pick a clean restore point. |
| Data center and server room | Server room design, data center migration and managed hosting in Phoenix with disaster recovery failover. |
| Server and cloud migration | Every new server and cloud workload goes into backup before cutover. |
| Microsoft 365 migration | Plans Microsoft 365 backup as part of the move. |
| VMware migration | Validates backups and failover as part of every move off VMware. |
| Managed IT and co-managed IT | Run backup as part of fully managed IT, or add it behind your internal IT team. |
Backup and recovery plans by industry: healthcare, government, education, manufacturing and logistics, financial services, utilities, construction, nonprofits, parking and entertainment venues. For cameras, access control and alarms protected alongside IT, see converged security.
Why BTI
Why choose BTI for backup and disaster recovery
- Over 40years in business
- 2backup platforms: Datto and Cove
- 24/7NOC/SOC
- 3metro offices, plus a Phoenix data center
One team for IT, security and recovery
The people who manage your network and devices also watch your backups and respond to incidents, so there is no hand-off between vendors when minutes count.
Two platforms, picked for the job
Datto and Cove solve different problems. BTI chooses per site and per system instead of forcing every workload onto one product.
A recovery site BTI runs
BTI's Phoenix data center gives Los Angeles and Chicago clients an out-of-region place to recover, with BTI engineers on site.
Plans written before you need them
Restore order, roles and call trees live in your incident response plan, and restores are tested.
Governance that holds up
ISO 27001 compliant governance, independently reviewed through the TAG ISO 27001 Compliance Program.
Plain-language reporting
Leadership sees what is protected, what was tested and what changed, not a pile of job logs.
Local IT teams
Backup and disaster recovery in Los Angeles, Chicago and Phoenix
Backups are monitored from the 24/7 NOC/SOC wherever BTI supports you. Local teams handle design, appliance installs, restore tests and on-site recovery work.
Los Angeles and Southern California
The Santa Fe Springs team covers Los Angeles County, Orange County and the rest of Southern California. Earthquake planning often means an out-of-region recovery site in Phoenix.
Call 323-510-8003
Chicago and Chicagoland
The Downers Grove team covers Chicago, DuPage County and the surrounding suburbs, with out-of-region recovery available in Phoenix.
Call 312-492-2613
Phoenix and Tucson
The Phoenix team covers the Phoenix metro area and organizations in Tucson, and runs BTI's managed hosting at the Iron Mountain AZP-1 data center.
Call 480-272-8728
Industries
Backup and disaster recovery by industry
Every industry needs different systems back first. Here is what usually comes first in each sector BTI supports, with a link to the full security and compliance page for that industry.
Healthcare
Medical groups, dental practices, pharmacies, PACE programs and behavioral health providers need patient records, scheduling and prescribing back quickly after an outage or ransomware. Encrypted, immutable copies kept apart from production protect patient data and keep care moving.
Financial services
CPA, tax, title and other non-depository financial firms cannot let a failed server or ransomware stall a closing or a filing deadline. Offsite copies and recorded restore tests also give you evidence for GLBA Safeguards Rule reviews.
Government and public sector
City, county and public agency offices run permits, payroll and resident services, and ransomware often goes after file servers and backups first. Copies kept out of reach of the network let services come back in a planned order.
Education
K-12 districts, charter schools and colleges hold student records, run lean IT teams and face pressure to reopen fast. Immutable backups and documented restore tests also answer the questions insurers and risk pools ask at renewal.
Manufacturing and logistics
Plants, warehouses, distribution centers and carriers run on ERP, warehouse and transportation systems that cannot sit offline through a shift. A Datto appliance on site can run a failed server locally while the original is repaired.
Water utilities and special districts
Utilities need billing, work order, GIS and customer records restorable, with office backups kept separate from plant systems. Offline, tested copies follow CISA guidance and fit into your emergency response plan.
Construction
Drawings, estimates and project records live in the office, in job trailers and in Microsoft 365. Protected copies mean a deleted folder or a ransomware event does not erase the record of a job.
Nonprofits and faith-based organizations
Churches, ministries and nonprofits need donor records, email and files back after a building or system goes down, often with no IT staff on site. Cove's cloud-first backup protects them without new hardware to manage.
Law firms, professional services offices and other organizations get the same Datto or Cove plan, sized to the systems they depend on. Talk to a BTI engineer about your recovery plan.
Questions
Backup and disaster recovery FAQs
What is backup and disaster recovery (BCDR)?
Backup and disaster recovery, often called BCDR, is the combination of protected copies of your data and systems and a tested plan to get the business working again after ransomware, hardware failure, human error or a disaster. At BTI it runs on Datto and Cove Data Protection, is watched by our 24/7 NOC/SOC, and can include a disaster recovery site at BTI's Phoenix data center.
What is the difference between backup, business continuity and disaster recovery?
Backup is making and protecting copies of data. Disaster recovery is the process and infrastructure used to restore systems from those copies. Business continuity is the wider plan that keeps the organization operating while that happens, including who does what and how people keep working.
Which backup platforms does BTI use?
BTI uses Datto and Cove Data Protection. Datto combines an on-site appliance with the Datto Cloud and instant virtualization, plus Datto Endpoint Backup and SaaS Protection. Cove is a cloud-first service for servers, workstations and Microsoft 365 with no appliance required.
When does BTI recommend Datto, and when Cove?
Datto usually fits sites with on-premises servers that need fast local restores and the option to run a failed server from the backup appliance. Cove usually fits organizations that want cloud-first backup without on-site hardware, or have many remote workstations and small offices. Many clients use both, and the choice is made per system in your plan.
Does BTI back up Microsoft 365 and Google Workspace?
Yes. Microsoft and Google keep their platforms running, but deleted, overwritten or encrypted data is the customer's responsibility. Datto SaaS Protection covers Microsoft 365 and Google Workspace, and Cove covers Microsoft 365 and key Google Workspace data, each keeping an independent copy outside the platform.
How do Datto and Cove help with ransomware recovery?
Both keep immutable, encrypted backup copies that are separated from production, and both verify that backups can boot. Datto adds ransomware scanning and Cloud Deletion Defense, and Cove isolates backups from your network by default. BTI's 24/7 NOC/SOC contains the attack first, then systems are restored in priority order and checked before they reconnect.
What recovery time and recovery point can we expect?
It depends on the system, the platform and where it recovers, so BTI sets a recovery time and recovery point target for each system in your plan rather than quoting one number. For example, a server protected by a Datto appliance can be virtualized on site, and Cove backups can run as often as every 15 minutes.
What is BTI's Phoenix data center used for in disaster recovery?
BTI offers managed data center hosting at the Iron Mountain AZP-1 data center in Phoenix, where BTI's Phoenix office is located. Critical systems can fail over there when your primary site is down, with failover tested before you need it. Many larger Los Angeles clients use it for earthquake continuity, and Chicago businesses can keep an out-of-region recovery site there.
Do you test backups and restores?
Yes. Datto and Cove both check automatically that backups boot, and BTI tests restores and records the results. The testing schedule and who reviews the results are written into your plan and service agreement.
Will this help with cyber insurance?
It helps you answer the backup questions carriers commonly ask with evidence: encrypted, separated and immutable copies, multifactor sign-in on the backup console, tested restores and a written plan. BTI works with your carrier's requirements but does not sell insurance and cannot promise coverage, pricing or claim outcomes.
How is backup and disaster recovery priced?
Pricing is itemized. It depends on what you protect, which platform fits each system, retention and whether you need a recovery site in Phoenix. Server room, data center and recovery site projects can be financed at 3.99% for qualified buyers, subject to credit approval. A free consultation is the fastest way to get numbers for your environment.
More answers on the cybersecurity services, 24/7 MDR and data center and server room pages.
Find out how fast you could really recover
Book a free consultation with a BTI engineer. We will look at what you back up today, how long your most important systems would take to restore, what your insurer expects, and whether Datto, Cove or a Phoenix recovery site fits, fully managed or co-managed.
Talk to the BTI IT team for your location: Los Angeles 323-510-8003 · Chicago 312-492-2613 · Phoenix 480-272-8728
Already a BTI client? Use the dedicated support number assigned to your organization.
Get a backup and disaster recovery quote
Tell us what you need protected, such as servers, workstations, Microsoft 365 or Google Workspace. A BTI engineer will reply within 1 business day.
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