AI SOLUTIONS PROVIDER & MANAGED AI SERVICES

AI Solutions for Business

Get started fast. One low monthly cost. Experts included.

Give your team access to all platform models in one secure workspace—with all-inclusive workspace support at a low, fixed monthly cost. BTI handles setup and helps your employees put AI to work.

Move beyond unmanaged public AI accounts. Choose the model that fits the task, keep business access under control, and get expert help as your needs change.

Get your monthly price, see what’s included, and find out how quickly your team can get started. No custom development project required.

Design Around Your Business

Connect Your Systems

Protect Your Information

Support What Comes Next

USE CASES

What Would You Like AI to Improve?

The right starting point is a business problem—not a particular AI product. BTI helps identify where AI can reduce repetitive work, make information more useful, improve service, or strengthen operational oversight. We define the intended result and how it will be evaluated before deciding what to build.

These examples illustrate possible projects. Final scope depends on your systems, information, permissions, and business requirements.

Employee Information Access

Bring approved policies, procedures, product information, or service documentation into a searchable assistant that respects user access.

Measure: Time to an accepted answer, source accuracy, and appropriate information access.

Customer Service & Contact Center

Help your team summarize inquiries, retrieve approved answers, prepare service records, and route follow-up work—with clear human handoffs.

Measure: Resolution time, repeat contacts, documentation quality, and appropriate escalation.

Document Handling

Extract, organize, summarize, and prepare information from approved documents, with review for missing information and exceptions.

Measure: Processing time, correction rates, and work requiring manual review.

Sales & Administrative Follow-Through

Turn approved notes and business records into draft summaries, proposed next steps, and follow-up tasks.

Measure: Follow-up completion, preparation time, and rework. Communications, pricing, and commitments follow approved review rules.

IT, Security & Compliance Information

Assist with service summaries, documentation, evidence organization, and operating reports.

Measure: Documentation completeness, review effort, and unresolved exceptions.

Multi-Site Operations

Help teams prepare location summaries, organize maintenance information, and follow repeatable procedures using approved sources and location-specific access.

Measure: Reporting effort, follow-through, and consistency between locations.

CLIENT SUCCESS STORY

AI-Powered Scheduling and Operations: A Multi-Site Radiology Healthcare Group

BTI designed, integrated, and delivered an agentic AI contact center solution automating radiology scheduling for a multi-site radiology group that gained national recognition at the RSNA 2025 show at McCormick Place in Chicago. These are the results from BTI’s client’s slides as presented:

63¢

Cost per call

Dropped from $3.03 to 63¢

2 min

Scheduling time

Reduced from 6 minutes to 2 minutes

62%

Calls handled

Of all calls handled for scheduling without agent involvement

How It Was Built — A Phased Approach

Phase 1

Identify highest-impact use case

Patient scheduling — to stabilize access and reduce abandoned calls

Phase 2

Automate first workflows

Scheduling for mammograms and X-rays

Phase 3

Validate performance

Then expand to ultrasounds

Phase 4

Develop internal QA process

To govern AI behavior and outputs

Phase 5

Extend to additional modalities

CT and MRI scheduling

Results Within the First Year

$200K in annual savings

(multisite average)

4x ROI

Within 12 months of deployment

3x more scheduling containment

Across mammograms, ultrasounds, CT, and MRI

What Came Next

Automating order and referral entry directly into the radiology information system
Adding outbound follow-up for unresolved scheduling
Extending automation to medical records, prior authorization, insurance, billing, and payments
Creating a connected workflow across the full patient journey

Lessons Learned

Start where AI delivers immediate operational value
Prove one workflow, then scale across the full patient journey
Keep data flow simple early — complexity comes later
Move at the pace your team can absorb — weeks for wins, months for scale
Design for staff adoption so automation mirrors real behavior
Treat AI as a capability, not a project

“Radiology is at a turning point – demand keeps growing, but efficiency and access can’t fall behind. Today, Jessica and I will unpack how automation and analytics are helping practices scale intelligently while keeping patient experience at the center. Radiology volume and complexity continue to rise faster than teams can hire. Patients expect fast, accurate communication at every step. Manual workflows can’t scale; they limit throughput, revenue, and experience. AI is now a requirement for operational efficiency, cost control, and growth.

So for radiology leaders here, this means two things – Your peers and competitors are already deploying AI. The key lever isn’t just introducing AI — it’s embedding it into workflows that matter. This sets the stage for why not having a plan is a risk, and why the rest of this presentation matters.“

BEYOND THE TOOL

Where AI Projects Get Stuck—and How BTI Helps

A useful AI tool is not the same thing as a supported business solution. Before a team depends on AI, someone needs to connect the right systems, manage access, test the workflow, understand the costs, and take responsibility when something changes. BTI brings those requirements into the project from the start.

The Challenge

“The demo works. The actual workflow is still manual.”

“It works for one employee. How does the whole team use it?”

“What happens to costs and capacity as usage grows?”

“We need company information, but we cannot give AI unrestricted access.”

“Who fixes it when something changes?”

“How do we know it is working—and being controlled?”

BTI's Response

BTI maps the complete process, connects the necessary systems, and tests handoffs and exceptions—not just the best-case demonstration.

BTI establishes an approved workspace or application with user access, shared workflows, documentation, training, and a support owner.

BTI defines relevant licenses, expected volumes, usage allowances, spending controls, and what happens when a limit is reached.

BTI reviews source permissions, approves connections, limits actions, and establishes human approval where required.

BTI assigns operating responsibility, change testing, monitoring, escalation, and recovery procedures through the service agreement.

BTI agrees on acceptance criteria and reviews outcomes, exceptions, costs, and evidence of the controls that matter.

You should not have to build an AI development and operations department just to improve a business process. BTI can deliver the project, work alongside your team, or manage the agreed solution for you.

WHY BTI

AI Expertise Connected to the Systems Your Business Runs On

AI needs to work within your operating environment—not become another disconnected system your team must manage. BTI combines AI development and automation with experience designing, delivering, securing, and supporting the business technologies those workflows depend on.

Microsoft & Business Applications

Plan knowledge assistants, employee tools, and document workflows alongside account access, information permissions, application ownership, and support.

Cisco & Network Infrastructure

Consider connectivity, segmentation, remote access, and infrastructure dependencies when workflows connect cloud services, sites, and on-premises systems.

Cybersecurity

Bring approved data access, limited agent permissions, monitoring, and incident handling into the solution design.

VoIP & Contact Centers

Connect AI assistance to call flows, service information, customer records, escalation paths, and the ability to reach a person.

Physical Security Applications

Explore maintenance workflows, approved event summaries, and operational reporting with the teams responsible for cameras, access control, and facility systems. Consequential actions require explicitly approved controls.

SaaS & Cloud Applications

Connect everyday SaaS platforms and cloud-hosted business tools—CRM, helpdesk, finance, and productivity apps—into secure, governed AI workflows.

The advantage is not simply that BTI supports more technologies. It is that we understand the connected environment in which your AI solution has to work.

Illustrative Workflow: From Customer Inquiry to Reviewed Follow-Up

Inquiry

Retrieve

Draft Record

Review

Approve & Route

Illustrative workflow—not a customer case study. Integrations and approvals are established during scoping.

AI SERVICES

AI Services Built Around Your Business Outcome

BTI’s AI services cover planning, tools, development, security, governance, continuity, and ongoing operation. The scope follows the business need and the level of responsibility you want BTI to assume.

AI Workshops, Strategy & Readiness

A working session about your business—not a tour of AI features.

What you receive: Prioritized use cases, readiness findings, required stakeholders, and a practical roadmap with clear next decisions.

Governable AI Tools & Employee Workspaces

Give employees an approved environment for AI-assisted work, with defined access, data handling, administration, and support.

What you receive: A configured workspace, approved capabilities, user guidance, and documented operating responsibilities.

Custom AI Development, Agents & Integration

Build assistants, knowledge applications, document-processing systems, and agent workflows around a specific business requirement.

What you receive: A built and tested solution, integration documentation, user training, and defined acceptance criteria.

AI Governance & Compliance Reporting

Define how AI is approved, owned, used, reviewed, and changed.

What you receive: Defined responsibilities, permitted uses, authority boundaries, review procedures, and reporting appropriate to the engagement.

AI Security & Cybersecurity

Design information access, application connections, output validation, monitoring, and escalation into the solution.

What you receive: A documented security design, configured controls, test findings, and responsibilities for ongoing review.

AI Business Continuity & Recovery

Plan how the underlying business process continues when AI or a dependency is unavailable or produces an unacceptable result.

What you receive: Fallback procedures, escalation paths, recovery requirements, and tested methods for stopping or limiting automation.

Managed AI Operations, Support & Optimization

Assign ongoing responsibility after deployment.

What you receive: Defined support, monitoring, operating reviews, reporting, and improvement cycles.

Coverage hours, supported systems, deliverables, and escalation commitments are established in the service agreement.

MANAGED WORKSPACE

Give Employees an Approved Place to Use AI

A managed AI workspace is one way to begin—not the limit of what BTI can deliver. BTI can configure and support an Azure-hosted, tenant-isolated employee AI workspace with approved tools, defined access, shared workflows, administrative visibility, and support. We combine an established technology foundation with the configuration, integration, onboarding, and operating responsibilities your organization needs.

Approved Tools & Connections

Establish which capabilities and information sources are available to your team—nothing more, nothing less.

Shared Workflows

Make useful assistants and repeatable processes available without depending on one person’s account or configuration.

Administrative Visibility

Review users, available capabilities, and usage as part of the ongoing operating relationship.

Support & Adoption

Help employees understand how to use the workspace, when to review output, and where to get assistance.

A Managed Foundation. A Solution Built Around Your Business.

BTI uses established capabilities where they fit and adds the engineering needed for your workflow. Your solution documentation identifies the systems involved, information flows, and responsibilities of BTI, your team, and relevant technology providers.

Custom development and business-specific integrations are scoped separately from workspace access.

COMPARE

Your AI Workspace: Know What Your Business Controls

Compare more than the subscription price. Before your team depends on AI, understand where information is processed, how it may be used, who controls access, what your business owns, and who supports the workflow after launch.

What Matters

Individual AI Accounts

Enterprise AI Subscription

BTI-Managed AI Workspace & Solutions

Workspace & Administration

Personal accounts and user-managed settings.

Organizational workspace and administration, depending on the product and plan.

Azure-hosted, tenant-isolated workspace configured and administered for your organization.

Use of Information for Model Training

Depends on the service, account type, and user settings.

No-training protections are available in enterprise offerings; confirm the applicable terms.

No-training requirements documented and confirmed for approved providers, models, and data paths.*

Retention of Prompts & Responses

History, deletion, and retention follow the service’s terms and settings.

Retention controls vary; stored chat history and API zero-retention arrangements are different considerations.

Zero data retention for approved model calls; separate retention rules for workspace content, business records, and audit evidence.*

Business Information & IP Ownership

Content rights follow the service terms; the account does not define ownership of a separately developed solution.

Customer content rights may be protected; custom development and platform rights remain separate.

Customer-owned information and contributed proprietary business logic are distinguished from licensed components. Custom-deliverable and transition rights are defined in the agreement.*

Access to Company Information

Connections and sharing depend on the service and account configuration.

Enterprise identity and source-permission controls may be available and require appropriate configuration.

Approved users, information sources, connectors, and agent permissions configured and reviewed within scope.

Custom Workflows & Integrations

Your organization arranges the implementation and ongoing maintenance.

Built-in features and development tools may be available; implementation responsibility still needs to be assigned.

BTI scopes, builds, tests, documents, and supports the agreed business workflow.

Support After Launch

Support follows the individual product plan.

Product support follows the agreement; responsibility for the connected business process must also be established.

Supported components, escalation, change testing, operating reviews, and recovery responsibilities identified in the service agreement.

Connection to the Wider Environment

Your organization coordinates separate tools and dependencies.

Integration and operational coordination depend on the implementation.

AI delivery coordinated with Microsoft, networking, cybersecurity, voice, contact center, and physical security expertise.

Capabilities vary by provider, plan, configuration, and agreement. This compares purchasing and operating models—not a claim that enterprise AI subscriptions lack security or privacy controls.
*Model-call retention, no-training terms, workspace records, and development rights are separate matters. Applicable commitments and exceptions are documented for the approved solution.

Enterprise AI protections are the foundation. A working, supported business solution is the objective.
BTI helps establish the right environment, connect the right systems, protect proprietary information, and assign responsibility after deployment.
Your information protected. Your ownership rights defined. Your AI solution supported.

ENGAGEMENT OPTIONS

Choose the Right Way to Work With BTI

Start where you are. A workshop is available when you need direction—not mandatory when you already have a defined requirement.

A Defined Project

For a specific application, integration, or workflow. Clear requirements, deliverables, acceptance criteria, documentation, and handoff. Ongoing support can be included or addressed separately.

A Co-Managed Solution

For organizations with internal IT, an existing MSP, or application specialists who need additional AI engineering and operating support. Responsibilities, access, and escalation paths are documented.

Managed AI Services

For organizations that want ongoing responsibility assigned after deployment. Agreed support, monitoring, reviews, change management, and optimization under a service agreement.

Already have an AI deployment that needs attention? Bring us the pilot, agent, integration, or workspace that is not delivering what you expected. An Existing Deployment Review examines the workflow, dependencies, access, controls, operating costs, and support arrangements. What you receive: Findings, priorities, and an improvement or transition plan.

THE SIX WALLS FRAMEWORK

Why every AI tool eventually stalls, in six walls

The Six Walls Framework describes the sequence of barriers anyone hits when they try to turn a free or low-cost AI tool into something a business actually runs on. It applies to every AI tool on the market. Almost nobody clears all six walls; most teams are stuck on one or two right now, whether they have named the problem or not.

Subscription

You hit the base plan’s limits. The connector, feature, or model you need sits one paid tier up, and the ladder never ends. BTI gives your team the full platform, configured for your business instead of rationed by plan.

Usage limits

Even on a higher tier, rate and usage caps stop the work every few hours. With BTI, usage budgets are set for your business and your workloads, so capacity follows the work and costs stay predictable.

Build & share

You built something that works for you; now your team or clients need to use it. A prompt is not a product. BTI publishes your workflows as shareable tools and deploys automations as live agents inside your own branded workspace.

Infrastructure & hosting

Sharing means hosting: uptime, updates, and a new round of usage limits, because your prototype is now live infrastructure. With BTI, agents run in production on infrastructure BTI operates and supports.

Security, planning & compliance

You are holding other people’s data now, which takes real security architecture, not a working demo. BTI’s managed AI workspace is built for this from day one: tenant isolation, zero data retention on model calls, no training on your data, hosted on Azure.

Certification & attestation

Being secure is not enough; you have to prove it, and license every API key and data source along the way. BTI gives you a platform built for that conversation instead of assembling an evidence trail across a dozen consumer tools.

The pattern to notice

Each wall you clear hands you the next one. BTI exists so your business never has to build against these walls in the first place; the managed AI workspace is what sits on the other side of all six.

GOVERNANCE

Control What AI Can See, Say, and Do

AI capability and AI authority are different. A model may be able to describe an action without the application being authorized to carry it out. BTI makes those boundaries explicit in the solution design.

The BTI AI Authority Model

Lvl 4

Controlled Autonomy

Perform a narrowly defined validated low-consequence workflow with monitoring and a stop mechanism

Lvl 3

Bounded Execution

Perform approved classes of actions within enforced limits with validation logs and exception handling

Lvl 2

Recommend

Propose a specific action; an authorized person approves before execution

Lvl 1

Assist

Read approved information and prepare output; a person reviews and sends it; no autonomous action

Lvl 0

Prohibited

Use case or action is not authorized; excluded information and activities remain unavailable

A lower authority level can be the right long-term design. Every material workflow needs an accountable human owner. This is BTI’s operating framework, not an industry certification. These levels do not represent a maturity ladder every customer should climb.

Controls Belong in the System—Not Only in the Prompt

Important boundaries are enforced through application design, credentials, permissions, and connected systems. A sentence telling AI to “be careful” is not a substitute for an access control.

CONTINUITY

Your Business Should Keep Working When AI Cannot

Continuity planning addresses the business process, not just the AI service. Three scenarios every deployment should address:

The AI Service Is Unavailable

Define manual queues, human handoffs, reduced-function processes, or validated alternatives. Track unfinished work and ensure continuity of the underlying business process.

An Automated Action Is Unacceptable

Stop further impact, identify affected records, investigate, and correct or restore the business state where possible.

A Provider, Connection, or Key Person Changes

Document configuration, access, dependencies, ownership, export options, and transition requirements before the change occurs.

Restoring an earlier workflow version does not necessarily reverse actions already taken in another system. The objective is to reduce exposure and prepare a workable response—not promise that technology can never fail.

OPERATING REVIEWS

Know What Is Running, What Has Changed, and What It Is Delivering

A policy states the rule. Evidence shows what was configured, tested, reviewed, or observed. BTI structures operating reviews around three categories:

What Is Approved—and Who Is Responsible?

Workflow, business owner, permitted information, authority level, and operating responsibilities. Clarity here prevents ambiguity when something changes.

What Has Changed—and What Needs Attention?

Access reviews, configuration changes, exceptions, unresolved findings, and assigned next actions. Change without review is where risk accumulates.

What Is the Solution Delivering?

Agreed business measures, operating costs, recovery-test status, and decisions about improvement or expansion based on evidence—not activity counts.

A high number of logins or successful agent runs is not the same as a useful business outcome.

Reporting scope and cadence are established for the engagement. Any report visual must be a supplied approved example or a labeled placeholder—not fabricated evidence of actual service performance.

PRICING

Big AI Capabilities. One Low Monthly Cost.

The tools, talent, and support to do more—without a big development budget.

Get all platform models, a secure AI workspace, and all-inclusive workspace support at a low, fixed monthly cost. BTI handles setup and helps your employees put AI to work.

Then build on that foundation. Your team can create workflows and agents using the tools already in place, with expert help when needed—at a fraction of the cost of developing everything from scratch.

Start Small. Start Fast.

Put secure AI tools in your team’s hands without commissioning a custom development project. Begin with useful everyday tasks and expand at your pace.

Your Team Builds. BTI Backs You Up.

Create and improve your own workflows and agents. Get guidance, troubleshooting, and occasional hands-on help instead of outsourcing every step.

More Capability. Less Starting Over.

Use the same managed foundation as your ideas grow. Add new uses, choose different models, and refine your solutions without treating every improvement as a new software project.

You don’t need a big budget to start doing more with AI. Get your monthly price, see what’s included, and find out how quickly your team can get started.

Need BTI to take on a specialized integration or complete build? Additional work is agreed with you in advance.

FAQS

Frequently Asked Questions

What does an AI solutions provider do?

An AI solutions provider turns business requirements into working applications, tools, and workflows. That can include consulting, development, integration, security, governance, training, and ongoing support. BTI brings these activities together around the business result.

What is included in managed AI services?

The service agreement defines the supported systems and workflows, coverage hours, monitoring, escalation, reporting, operating reviews, and change process.

Do we have to start with an AI workshop?

No. Workshops help identify opportunities and align stakeholders. A defined requirement can begin with solution scoping, and an existing deployment can begin with a review.

Can BTI build custom AI applications and agents?

Yes. The offering includes custom assistants, agent workflows, knowledge applications, document-processing systems, and business-specific integrations. Required information, permitted actions, acceptance criteria, and support responsibilities are established in the project.

Can BTI work with our current MSP or internal IT team?

Yes. Co-managed engagements work alongside internal IT, existing providers, security specialists, and application owners. Responsibilities and access are documented.

Can BTI improve or take over an existing deployment?

An Existing Deployment Review identifies what is working, what needs remediation, and what would be required for support or transition. Supportability and access must be established before BTI assumes operating responsibility.

Will our information be used to train models, and what is retained?

Training use and retention are separate questions. Your solution review documents no-training terms for approved providers, whether model calls qualify for zero retention, and how workspace history, files, logs, and business records are handled.

Who owns our information and the custom solution?

Customer information, proprietary business logic, custom deliverables, and third-party platforms are distinct. The agreement identifies ownership, licensing, documentation, access, and transition rights before development begins.

How long does implementation take?

Timing depends on the workflow, information readiness, integrations, security requirements, and testing. BTI establishes the delivery plan and dependencies during scoping.

Does a governed AI deployment make our business compliant?

AI governance can support compliance work through defined controls, responsibilities, and evidence. It is not, by itself, a certification or a substitute for evaluating the requirements that apply to your organization.

FREE BUSINESS AI GUIDE

The Business Buyer’s Guide to AI Adoption & Automation

Less busywork. More business. Know where to start.

Discover how to give employees secure AI access, turn company knowledge into useful answers, and identify automation opportunities that can improve sales, service, and operating costs.

BTI’s free guide gives growing and mature businesses practical checklists, workflow examples, and a roadmap from everyday AI tools to connected automation.

Get your team started: Secure-workspace and onboarding checklists, everyday AI tasks, and company-knowledge assistants.

Find opportunities worth pursuing: 10 department workflow examples covering sales, customer service, accounting, purchasing, employee onboarding, and more.

Make informed decisions: Business-case tools, privacy and support questions, and a sample 30-, 60-, and 90-day adoption plan.

Start with the sections that matter to your business. Keep the guide as a reference as your team grows.

Download Your Free AI Buyer’s Guide

Free PDF · 50 pages · 1.2 MB

No email required. Save it and share it with your team.

SERVICE AREAS

AI Solutions for Local and Multi-Site Businesses

Discuss your organization’s locations, remote and on-site requirements, and coordination with existing IT, communications, security, and application teams. BTI serves businesses across multiple regions with consistent delivery and local expertise.

📍 Los Angeles & Southern California

Primary headquarters and engineering operations serving the greater Southern California business community.

📍 Chicago Area

Midwest regional presence supporting local and multi-site business requirements across the greater Chicago area.

📍 Phoenix

Southwest regional support for Arizona-based organizations and multi-site operations with Phoenix locations.

Multi-site delivery requirements are confirmed during scoping.

START THE CONVERSATION

Discuss Your AI Project

Bring us the workflow you want to improve—or the AI project that has stopped moving. Tell us what you want to build, automate, simplify, or bring under control. BTI will review your request and recommend an appropriate starting point.

You do not need a technical specification to begin. Project scope, deliverables, responsibilities, and pricing are confirmed before work starts.

Prefer to call? 800-435-7284