Over 40 Years in BusinessISO 27001 compliantPublic sector: GSA contract holder
LA 562-298-5000 · Chicagoland 312-432-5300 · Phoenix 602-733-6807 · Client Support
Over 40 Years in BusinessISO 27001 compliantPublic sector: GSA contract holder
LA 562-298-5000 · Chicagoland 312-432-5300 · Phoenix 602-733-6807 · Client Support
Agency IT teams are small, budgets are fixed a year in advance, and a single outage at a permit counter or dispatch center makes the evening news. Now leadership is also asking IT what the agency should do about AI, while software vendors pitch AI add-ons in every application. BTI runs and supports government IT so departments can serve residents, and makes AI practical along the way. We take full ownership for agencies without an IT department, or work beside your team under a co-managed model when you have one.
This page is part of BTI's connected technology solutions and advisory services for government. BTI supports many government agencies. The same team supports your network, cameras, phones and security, so a problem gets one ticket and one owner.
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Fully managed IT: BTI becomes your IT department, with helpdesk, 24/7 monitoring, projects and vendor management under one itemized monthly agreement.
Co-managed IT: keep your IT manager and staff, and add BTI's helpdesk, NOC, project engineers, after-hours coverage or AI governance. A written responsibility matrix shows who owns what. → Co-managed IT · Shared responsibility model
Guided Automation advisory services are included in every BTI managed IT plan at no extra cost: where to start, which use cases are worth it, and how to govern and secure them. → Government AI
State, county and municipal agencies and special districts can buy this service from BTI. (Federal agencies work with BTI on phone systems and security systems.)
On request we provide written itemized quotes, a W-9, certificates of insurance, past performance references, and help with sole-source justifications where your rules allow them.
Phone, email and portal support for employees, council members and board staff, with priority handling for public-facing systems such as permitting, payments and counter terminals.
BTI's 24/7 NOC/SOC, delivered with a SOC 2 audited NOC/SOC partner, monitors servers, switches, access points and internet circuits around the clock. Automation patches overnight and opens tickets before departments notice a problem.
BTI is a Cisco Select and SMB Black Belt partner with thousands of commercial deployments, which suits agencies with many buildings and few technicians. BTI designs and validates Wi-Fi with Ekahau for council chambers, libraries, community centers and yards, so coverage matches the plan. → Cisco Meraki partner · Network design · Commercial Wi-Fi installation
Migration and management of email, file shares and collaboration tools, with retention settings that support public records requests. Where your policy requires a cloud vendor to hold GovRAMP (formerly StateRAMP) or FedRAMP authorization, we help you choose offerings that hold it.
Laptops, desktops, tablets for field crews and rugged devices for vehicles, purchased, imaged, tracked and retired with documented data destruction.
Staff see AI chat tools. They don't see the AI virtual workforce in BTI's NOC that patches devices overnight, spots failing equipment and triages alerts. BTI is your Guided Automation Partner, and we make sure the AI your staff use is just as controlled.
States are moving fast: AI ranked first on the NASCIO State CIO Top 10 Priorities for 2026. For use cases, sourced examples and AI policy, see Government AI.
Managed IT runs $60 to $290 per user per month, depending on scope, support hours and security level. You get itemized monthly pricing that a budget office can approve line by line, and 100% financing covers hardware, licensing and labor for refresh projects. → Managed IT pricing · Vendor financing
This page covers running and supporting your IT. Security is built in, with patching, backups and monitoring in every plan. For CJIS controls, NIST-mapped assessments, incident response and audit evidence, see Government Cybersecurity & Compliance. Most agencies use both under one agreement.
BTI supports many government agencies at the state, county and municipal level.
Helpdesk, 24/7 network monitoring, network and Wi-Fi management, Microsoft 365 and cloud, device lifecycle and co-managed support, with security, backups and AI advisory built in.
BTI's managed IT runs $60 to $290 per user per month depending on scope, support hours and security level, with itemized monthly pricing.
With managed IT, BTI is your IT department. With co-managed IT, your staff stay in charge and BTI adds helpdesk, NOC monitoring, project engineering, after-hours coverage or AI governance, with a written responsibility matrix.
Yes. Many local agencies have one or two IT staff or none. BTI can take full ownership of IT or fill specific gaps.
Yes. Guided Automation advisory services are included in every managed IT plan at no extra cost. The AI agents and workflows BTI builds on the systems you already own are owned by your agency, with no royalties or license fees to SaaS providers. Any third-party tool that does cost money is quoted line by line.
Not necessarily. BTI starts with what you already own, connects governed AI and workflow apps to those systems and writes custom analytics, then recommends a paid add-on only where it clearly earns its cost.
State and local agencies can order BTI managed IT through GSA contract 47QTCA21D00BA where GSA Cooperative Purchasing allows. California public buyers can also use CMAS and TESMA, and in any state we work with your procurement process, including RFPs, written quotes and piggyback purchasing where your rules allow it.
Looking for a managed IT partner, extra depth for your IT team or a clear AI starting point? An advisor replies within one business day. Get My Free IT Assessment · Book an AI Opportunity Assessment · Call 800-435-7284
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