Communications Automation for VoIP, Teams & Contact Centers
For 40 years, BTI Communications Group has designed, installed and supported business phone systems and contact centers. Today we help organizations automate the routine parts of every call, chat and text, from AI virtual attendants and intelligent routing to CRM integration and reporting, on the platform you already use or a new one we deploy: GoodPhone hosted VoIP, Microsoft Teams Phone, Webex and leading cloud contact center platforms.
BTI delivers affordable AI and automation for small and mid-sized businesses as well as enterprises, with implementation, training and ongoing tuning from certified communication engineers.
What We Automate
AI Receptionist & IVR
AI bots and virtual attendants answer immediately, provide self-service during and after business hours, and deflect routine calls from agents. AI-powered IVR covers voice, chat, WhatsApp, text and email.
Intelligent Call Routing
Get callers to the right person the first time, so employees handle only the calls they specialize in. That means shorter hold times and happier customers. Teams users can route calls to specific Teams channels.
CRM, ConnectWise & Business System Integration
Connect your phone system and contact center with ConnectWise, your CRM, EHR, helpdesk or fleet management platform. GoodPhone includes CRM integration, and BTI integrates automation with your existing systems.
Call Analytics, Recording & Transcription
Call transcription, call center reports and analytics, call recording and customized real-time dashboards turn every interaction into business insight you can act on.
Contact Center AI
AI agents respond 24/7 by voice, chat, SMS and email, handling patient intake, appointment scheduling, payments and logistics status updates with secure caller authentication and clean handoffs to human agents.
Teams & GoodPhone Integration
Automate on Microsoft Teams Contact Center, with tailored IVR, routing and workforce management, or on GoodPhone, a NetSapiens-based hosted VoIP platform. Using bring-your-own-carrier, BTI can integrate with almost any cloud communications platform.
Workflow Automation
No-code tools and a large library of proven flows for routine interactions: appointment scheduling, payments that don't require an agent to handle card details, inbound transfers, and follow-up tasks.
Security & Compliance
Automation designed around HIPAA, data security and industry best practices. BTI holds SOC 2, SOC 3, SSAE18 and PCI credentials and is a GSA and CMAS contract holder.
Proven in Healthcare and Logistics
BTI has deployed AI solutions for medical groups that coordinate with patients, insurers and human agents, and for logistics companies that manage vendors and drivers. Both reached positive ROI within 90 days. See our healthcare and logistics contact center pages.
Supported Long After Go-Live
Automation needs ongoing tuning. With GlobalView managed VoIP and communication automation support, BTI provides 24/7 monitoring, updates and expert help. Each engagement starts with a no-cost needs assessment, followed by itemized pricing, a detailed scope of work, and delivery on time and on budget.
Frequently Asked Questions
Can BTI automate the phone system we already have?
Usually, yes. With bring-your-own-carrier, BTI can integrate automation with almost any cloud communications platform, including GoodPhone, Microsoft Teams, Webex and major contact center platforms.
Is AI automation only for large contact centers?
No. BTI delivers affordable AI solutions for small and mid-sized businesses, not just enterprises.
Can automation connect to our CRM?
Yes. BTI integrates with your existing systems, whether that's ConnectWise, a CRM, EHR or fleet management platform.
Is it secure enough for healthcare and payments?
BTI designs solutions around HIPAA, data security and industry best practices, and holds SOC 2, SOC 3, SSAE18 and PCI credentials.
Talk With a BTI Business Advisor
Tell us which calls, chats or tasks you'd like to automate, and a BTI business advisor will map out the options and costs. We reply within 1 business day.
Call or text: Santa Fe Springs 562-298-5000 · Downers Grove 312-432-5300 · Phoenix 602-733-6807 · Toll-free 800-435-7284