PHOENIX · ARIZONA

IT That Fits the Way Your Arizona Business Operates

Managed IT Services in Phoenix, AZ.

BTI’s managed IT services in Phoenix, AZ, are built around the way your organization works. Choose fully managed IT, co-managed support, or targeted expertise and experience enterprise-grade support that fits your business.

Multi-Site

Support

24/7

Helpdesk & Monitoring

Co-Managed

Support available

LERETA highly recommends BTI services, they are a great value added partner for us

Christopher C. Masten

Christopher C. Masten

Chief Information Officer | Information Technology Management | Enterprise Architecture

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+1 (800) 435-7284

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40+

Years of Experience

24/7 NOC, SOC, SIEM

Monitoring & Response

Certified Engineers

on staff

Client stories

Managed IT Support Arizona Businesses Grow With

The entire team at BTI that I had the pleasure of working with exceeded my expectations. They tool my company to the technology and security level I needed. They were always very attentive and responsive if we had any questions. Would highly recommend!

BTI has been exactly what our growing company has needed for so long! They provide friendly, professional service and have consistently been willing to go above and beyond to ensure our complete satisfaction. Would highly recommend and happy to talk with anyone who has questions and would like more feedback on their exceptional service.

Dave and his BTI Team have been a great resource to help our growing business succeed. He continues to be responsive with providing the support that we need from initial setup to modifications of our current system in a timely manner. Dave has created a friendly and encouraging relationship which has been recognized by the Edgewood staff as well. His team has been an asset to Edgewood.

BTI Communications Group does a solid job. From the proposal process straight through to job completion and subsequent support, everyone does exactly what they say they will. We had a solution installed at one location as a test of sorts. Based on the success of that, we are now getting ready to install at a third location.

Very friendly staff! Jodi was able to provide us support by scheduling a tech out for a job walk the same day as requested. She has been proactive and responsive, which is greatly appreciated. Thanks Jodi!

Great Company! Amazing service and friendly staff!

Very responsive and good at troubleshooting/problem solving.

IT Support at your terms

Flexible Managed IT, Without the
One-Size-Fits-All Model

Your IT requirements may look very different from other organizations. BTI can take responsibility for your complete environment, strengthen an existing IT department, or manage selected areas where you need more expertise, coverage, or operational support.

Cybersecurity Services

Strengthen your defenses without building an entire security operation internally. BTI combines cybersecurity monitoring, endpoint protection, identity security, vulnerability management, and other safeguards around your organization’s actual risks and requirements.

Co-Managed Services

Already have an internal IT department? BTI can supplement your staff with monitoring, cybersecurity, helpdesk coverage, advanced engineering, infrastructure support, and specialized expertise where your team needs it most.

IT Helpdesk Services

Keep employees productive with dependable support for everyday technology issues. BTI helps resolve user problems quickly while documenting recurring issues and identifying opportunities to improve the underlying environment.

Network Design

Build network infrastructure around your users, applications, facilities, and growth plans. BTI designs secure, reliable environments for offices, warehouses, healthcare facilities, and other business locations.

Network Installation

Move from design to a properly implemented environment. BTI coordinates network hardware, configuration, deployment, testing, documentation, and onsite installation, so the finished infrastructure is supportable after the project is complete.

Outsourced IT Services

Use BTI as your external IT department without having to hire every specialty internally. We can take responsibility for day-to-day support, infrastructure, cybersecurity, cloud services, lifecycle management, and technology planning under one coordinated relationship.

IT Hardware Maintenance

Reduce unexpected failures and extend the useful life of critical infrastructure through proactive support, monitoring, maintenance, and lifecycle planning.

IT Consultancy

Make technology decisions with a clearer understanding of cost, risk, performance, and future requirements. BTI helps evaluate current systems and build practical improvement plans around business priorities.

IT Compliance Services

Turn cybersecurity and compliance requirements into a more manageable operating process. BTI can help connect technical controls, security operations, documentation, evidence collection, and remediation planning for organizations with applicable regulatory or contractual requirements.

WAN Services

Connect offices, remote facilities, cloud applications, voice systems, and critical business services with resilient WAN infrastructure, secure connectivity, SD-WAN, VPN, and redundant internet options where appropriate. BTI already offers WAN services including internet circuits, SD-WAN, MPLS, and VPN IT support in Arizona.

The BTI Difference

Get the IT Support You Need Without the Overhead

As your managed service provider in Arizona, BTI can take broad responsibility for your IT environment or fill specific operational gaps based on your team, priorities, and internal resources.

Complete or Co-Managed Support

Choose complete IT management or divide responsibilities between BTI and your internal staff with clearly defined ownership and escalation paths.

More Than Ticket Resolution

Get support across users, endpoints, servers, networks, cloud platforms, cybersecurity, backups, connectivity, and infrastructure rather than relying on a provider focused only on the helpdesk.

Add Expertise Without Adding Headcount

Bring in network engineering, cybersecurity operations, infrastructure specialists, project resources, or onsite support when needed without hiring a separate employee for every discipline.

Fewer Gaps Between Connected Technologies

BTI’s broader capabilities can help reduce handoffs when an issue crosses the boundaries between networking, cybersecurity, internet connectivity, communications, or other BTI-supported systems.

Support That Evolves with You

Increase or change BTI’s responsibilities as you add employees, locations, applications, compliance obligations, or internal IT resources.

One Pane of Glass

Know What Is Happening Across Your IT Environment

Managed IT should not become a black box. BTI gives leadership and internal IT teams clearer visibility into service activity, system health, recurring problems, risk, and technology priorities.

Identify recurring problems instead of repeatedly treating symptoms.

Understand where risk or aging infrastructure may create future disruption.

See where support resources are being consumed.

Turn operational information into a practical improvement roadmap.

How It Works

How BTI Transitions Your Environment into Managed Support

Step 01

Understand Your Business and Define Responsibilities

BTI starts by understanding your users, facilities, applications, infrastructure, existing providers, internal IT resources, and business priorities.

If you are using a co-managed model, we also establish which responsibilities remain with your team and which BTI will own.

Step 02

Establish an Accurate Technology Baseline

We assess and document the environment, including assets, identities, networking, critical systems, vendors, and other information required to support the organization effectively.

The goal is to remove uncertainty before ongoing management begins.

Step 03

Address Immediate Reliability and Security Risks

Before moving into steady-state support, BTI identifies important gaps involving items such as patching, backups, monitoring, identity, endpoint protection, vulnerabilities, and infrastructure health.

Priority issues can then be addressed according to the agreed scope and risk.

Step 04

Build the Managed Operating Environment

BTI implements the approved monitoring, cybersecurity, backup, support, documentation, and automation systems and establishes, service levels escalation procedures, support workflows, patch and maintenance schedules, security responsibilities, and communication processes.

Step 05

Support, Measure, and Improve

Once onboarding is complete, BTI shifts from transition to continuous management.

Ongoing services can include support, monitoring, reporting, lifecycle planning, recurring reviews, and recommendations designed to reduce repeated problems and keep technology aligned with the business.

Local, On the Ground

Managed IT Services in Phoenix, AZ & Beyond

BTI provides managed IT services throughout the Phoenix and Tucson metropolitan areas, combining remote support and monitoring with onsite technical assistance when physical work is required

Local Headquarters

Our office is located in Phoenix, Arizona.

Local Engineers

Our team lives and works in Arizona.

Fast Response Times

On-site support available throughout Phoenix Metro area.

Remote + On-Site

Comprehensive IT support where you need it.

BTI Communications Group

Areas We Serve

Maricopa County / Phoenix Metro · 27

Pinal County & Surrounding · 20

Gila County · 31

Pima County / Tucson Metro · 20

Maricopa County / Phoenix Metro · 27

Pinal County & Surrounding · 20

Gila County · 31

Pima County / Tucson Metro · 20

Looking for a managed IT services outside of Arizona? BTI also maintains operations in Southern California and Chicago and supports multi-location organizations beyond its local markets. This allows Arizona-based companies with distributed offices, facilities, or users to maintain more consistent support standards across multiple regions.

Learn More About BTI

Full Video Transcript

I’m Eric Brackett, Founder of BTI Communications Group. Companies at or above twenty-five million in sales—or those contracting with them—contractually inherit liabilities for cybersecurity and regulated personal information leaks governed by twenty-one state privacy laws and indemnified increasingly in customer contracts.

BTI is a sole-source managed and co-managed provider to leading healthcare, logistics, and manufacturing firms—from high-security defense to everyday food products. We also serve education, financial services, and government entities under twenty-year GSA and CMAS agreements. As an ISO 27001 compliant firm and a vetted LA County IT Vendor under TESMA, we offer the reliability and protection you require.

Our clients take the money and time they save with BTI and invest it back into growth, beating their competitors and the market in general.

Our sole-source, fixed-cost model eliminates vendor chaos. And with one hundred percent financing, you can bring projects forward immediately, capturing growth while avoiding the pitfalls of unreliability.

Schedule a free consultation to discuss your needs and lower your costs. Find out how BTI provides the essential liability shield required for businesses in California, Arizona, and Illinois. Visit btigroup.com today.

Specialized Expertise

Supporting Arizona Organizations Across Many Industries

BTI delivers managed IT services in Phoenix and Tucson metro areas to organizations across a broad range of industries, with support adapted to their technology, cybersecurity, compliance, facility, and operational requirements.

Healthcare

Multi-Site Facilities

Aerospace and Defense

Agriculture & Food Industry

Automotive

Construction

Education

Entertainment & Media

Financial Services

Government & Public Sector

Logistics & Transportation

Manufacturing and Industrial

Professional Services

Utilities & Critical Infrastructure

Religious & Fate Based Organizations

Technology

Government & public sector

BTI is a GSA Approved Contractor

TESMA

Governance & assurance

Compliance Governance, Certifications & Partner Assurance

Certifications, attestations & compliance-aligned frameworks

Certifications, attestations, and compliance programs shown may apply to BTI, BTI’s internal governance practices, or BTI’s third-party service providers depending on the specific platform, service, data center, processor, monitoring provider, or vendor used.

Frequently Asked Questions

What should I look for when choosing a managed IT provider in Phoenix, Az.

Look beyond the helpdesk. Evaluate the provider’s cybersecurity capabilities, response SLAs, local onsite resources, network and cloud expertise, documentation standards, backup and recovery practices, strategic planning, pricing transparency, and ability to support your business as it grows.

For companies with multiple technology providers, also consider whether the MSP can coordinate related systems instead of creating another vendor silo.

Can you take over IT support from another managed service provider?

Yes. BTI begins by discovering and documenting the existing environment, including assets, systems, credentials, network information, risks, backups, and current responsibilities. The environment is then stabilized before BTI moves into ongoing optimization and management.

Can BTI replace our internal IT department or work with the team we already have?

Both. BTI can provide fully managed IT services in Phoenix, Az, or work alongside your internal staff through a co-managed model.

What is included in BTI managed IT services?

BTI managed IT services can include helpdesk support, endpoint and server management, network and firewall management, Wi-Fi, cybersecurity, patching, vulnerability management, backups, identity and MFA support, documentation, reporting, and strategic technology planning. Your service model is built around the responsibilities you want BTI to manage

Can BTI’s Support Enterprise/ Multi-Location Business Networks?

Yes. BTI supports enterprise and multi-location managed IT support across distributed business environments.

Ready When You Are

Simplify IT Support with BTI's Managed IT Services in Phoenix, AZ.

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