Share the risk. Share the measurable result.

Make the business result the center of the engagement.

Some opportunities are measurable enough for a different commercial conversation. The current process is known, the cost or margin is visible and a technology or workflow change can materially influence the result.

BTI is interested in those opportunities. A qualifying engagement may place part or all of our implementation compensation at risk and pay BTI through an agreed share of the resulting value.

The arrangement begins with a sound business case. Both parties need confidence in the baseline, the operating plan, the investment required and the method used to verify results. That creates alignment around a worthwhile improvement.

Choose a result that can be measured fairly.

Good candidates include outside processing expense, cost per completed transaction, avoidable overtime, repeat handling and specific operational bottlenecks. A revenue initiative can be suitable when the incremental contribution can be evaluated credibly.

The metric should reflect the whole process. Reducing the cost of a front-end task is not the same as reducing total cost if the improvement creates more review or customer-service work later.

Quality conditions belong beside the financial measure. Define successful completion, acceptable exceptions and the service level that must be preserved. A lower cost produced by shifting unresolved work to the customer is not the desired outcome.

Separate capacity from cash.

A process may release employee time without changing payroll. That can still be valuable when the team processes more work, improves service or avoids a planned increase in capacity. The parties should agree how that value is treated.

Cash savings are simpler when an expense can be traced to an invoice, contract or other agreed financial record. Incremental margin may require a more detailed attribution model and a longer observation period.

The compensation method should match the evidence available. There is no benefit in using a complex success formula that neither party can explain or reconcile.

Fully at-risk implementation is a selective option.

Some projects may support an arrangement in which BTI performs the agreed implementation on spec and receives compensation only through qualifying results. Others may require a base fee, milestones or a blended structure.

The agreement must identify which costs BTI is placing at risk. Software, carrier charges, outside services, client labor and other pass-through expenses need explicit treatment. A performance-based implementation fee does not automatically make every third-party cost contingent.

The structure also needs a term, a payment process and a way to address material changes. No percentage, qualification threshold or guarantee is established by this page. Those terms follow evaluation of the actual opportunity.

Agree client responsibilities as clearly as BTI responsibilities.

The client usually controls access to records, approval of business rules, employee participation and the decisions required to change a process. Those responsibilities can materially affect the outcome.

BTI's responsibilities may include analysis, design, integration, testing, deployment, training and support within the agreed scope. The agreement should also identify what remains with application vendors, internal IT or other providers.

Set a practical governance cadence. Review progress, resolve decisions and document changes while the work is happening. That is more useful than debating the effect of an undocumented change after the measurement period ends.

Plan for attribution and changing conditions.

Volume, product mix, seasonality, acquisitions, pricing and staffing can change during a project. A fair model identifies which of these factors need normalization and how the baseline will be adjusted.

The parties also need a process for scope changes, discontinued workflows, new systems and a sale of the business. A shared-savings obligation can become a material operating commitment, so its treatment should be understood before it is signed.

These provisions belong in a counsel-reviewed agreement. The public offer is an invitation to evaluate alignment, not a substitute for the commercial and legal terms.

Use technology cost analysis to strengthen the opportunity.

An outcome project benefits from a complete current-state view. BTI can analyze technology management and service costs across all five domains to identify dependencies, duplicated spend, internal work and existing contractual commitments.

That analysis can reveal an opportunity simpler than custom AI development: a contract change, a service-scope improvement, a network or communications upgrade, use of an existing capability or removal of repeated manual coordination.

The right performance project is the one with a strong, verifiable business case. AI is one means of creating that result; the commercial model should not force unnecessary technology into the solution.

Bring a metric to the conversation with a BTI business advisor.

Cost per transaction. Outside processing expense. Proposal cycle time. Customer-service workload. Incremental contribution from a defined revenue process. A concrete operating measure gives the discussion a useful starting point.

A BTI business advisor will review the opportunity at a high level. Detailed analysis, financial validation and counsel review follow if there is a credible basis for a performance partnership.

For IT, security and telecom integrators.

BTI will also discuss Performance Partnerships with companies in our own industries: MSPs, IT solution providers, security integrators and telecom and UCaaS providers. You may have a client opportunity that needs a capability outside your core practice, or more delivery capacity than you want to add.

• White-label delivery. BTI performs agreed work under your brand and your client relationship.
• Co-delivery. Your team and BTI share defined responsibilities, with a clear shared-responsibility model.
• Specialist capacity. AI governance and development, GRC, converged physical security, Meraki networking or contact center AI added to your offer.

Client ownership, non-solicitation, responsibilities and any outcome-based compensation are documented before work begins. BTI brings Microsoft Solutions Partner status, ISO 27001 compliance, ACO licensing in California, Arizona and Illinois, and GSA, CMAS, TESMA and ISNetworld credentials, with offices in California, Illinois and Arizona.