Over 40 Years in BusinessISO 27001 compliantPublic sector: GSA contract holder

LA 562-298-5000 · Chicagoland 312-432-5300 · Phoenix 602-733-6807 · Client Support

Trusted Partner in Chicago for Comprehensive Business Technology Solutions

If you need business integrated security, telephony, managed IT, or workplace safety solutions, BTI Communications Group is ready to serve you.

  • Over 40 years in business
  • ISO 27001 compliant
  • GSA contract holder
  • ISNetworld membership
  • 1-business-day engineer reply

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Tell us about your IT, security, or communication challenges — no obligation.
Security

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Get On-Site Support In The Chicago Metro Area

We are always ready and eager to assist you, whether it’s through a phone call or an email. At BTI Communications Group, your satisfaction is our goal.

bti-downers-grove-office

AI Services That Help Chicago Businesses Get More Done

Your team has better things to do than search through documents and manage repetitive tasks. BTI helps businesses across the Chicago area identify where AI can make company information easier to access, reduce manual work, and improve customer service.

Start with a secure employee AI workspace at a fixed monthly cost, with BTI handling setup, workspace support, and guidance for your team. When you need more, BTI can develop custom assistants and connect AI workflows to your existing business systems, with custom development and integrations scoped separately. 

FULL COVERAGE

BTI Services in Chicago and the Surrounding Areas

One partner for security, communications and IT. Browse everything we install and support, organized by category.
BTI service truck tailgate wrapped with AI-driven security, phone and IT solutions for your business
AI Services

AI Services for Chicago Businesses

Our best clients have already adopted AI. Their people spend the day running it and keeping up with its output: the AI they can see. For businesses in Chicago and Chicagoland, BTI takes care of the AI you can't see. We turn separate AI initiatives into connected technology that runs a governed, measured virtual workforce across your phones, data, security and business systems. Explore all AI services and solutions.

Where are you in your AI journey?

Pick the stage that sounds like your business today. Each one points to the right next step.

  1. Step 0: No AI allowed yet

    Let employees use AI safely

    Allow employees to use AI chat safely and securely under managed, governable, compliant controls: managed accounts, data loss controls, sign-in through Entra ID, a clear AI use policy and activity logging.

    Safe, governed AI use for employees
  2. Step 1: Just getting started

    Find where AI pays off first

    Find the AI use cases that pay off first, then build them with guardrails in place.

    AI opportunity assessment
  3. Step 2: Already using AI

    Govern, secure and protect it

    Your people rely on AI every day. Add AI governance, security and business continuity so AI can scale safely.

    AI governance, security and continuity
  4. Step 3: Want one partner to run it

    Hand off the AI you can't see

    Bring in an outsourced AI partner to build, govern and run AI across the whole business, plus the IT and connectivity underneath it.

    Outsourced AI partner and connected technology

AI programs

Book a free AI consultation or call 800-435-7284

BTI technician mounting an Avigilon dome security camera on a building wall
Commercial Security

Commercial Security Systems in Chicago

For 40 years, BTI has designed, installed and supported security cameras, access control and intrusion alarms for businesses in Chicago and Chicagoland. Choose on-premises, cloud or hybrid. We also build advanced, fully customized and compliant agentic AI security: AI that watches video, flags real events and triggers the right response under rules you set. One team integrates video, doors and alarms, runs the cabling and supports it all after go-live. BTI is an Axis Gold Partner and a Kantech Global Edition Certified Partner. See all commercial security services.

Get a free security consultation or call 800-435-7284

Row of business desk phones with color touchscreen displays
VoIP & Communications

Business Phone Systems and Communications in Chicago

Business communications now connect to AI, your business systems and Microsoft 365, and they should run on automation that drives revenue, customer experience, productivity and efficiency. For businesses in Chicago and Chicagoland, BTI connects it all compliantly: voice calls, SMS, MMS, webchat, social media chat, legacy fax, email, web forms, ticketing, call recording and analytics, plus automated follow-up and tracking of every human call. We have installed business phone systems for 40 years: cloud, on-premises or hybrid, vendor-agnostic and carrier-neutral, with telecom brokerage and contract negotiation to lower your costs. See all business communication solutions.

Your connected communications journey

  1. Start with a simple phone system

    A modern cloud or hybrid phone system, installed and supported by a local team.

    Business phone system installation
  2. Add one AI receptionist

    An AI agent answers, routes and follows up on calls around the clock, then hands off to your team.

    AI receptionist and call automation
  3. Run an autonomous revenue and service engine

    Every channel connected and automated for world-class sales and support.

    Omnichannel sales and service automation
IT operations center with two engineers monitoring network, security and support dashboards
Managed IT

Managed and Co-Managed IT Services in Chicago

Most companies we work with in Chicago and Chicagoland already have internal IT and security staff. BTI's co-managed IT helps that team keep the work running and build governed AI for IT at the same time: securely, compliantly and affordably, with measurable ROI and no drop in quality. We also deliver fully managed IT, Microsoft 365 and Azure, cloud-managed networks, data center and private cloud, and backup and disaster recovery with Datto, Veeam and Cove. BTI is a Microsoft Partner, a Cisco Select Partner and a Cisco SMB Black Belt. See all IT services.

Three questions we help you answer

  1. What is your IT team doing?

    Clear roles between your staff and ours, written down in a shared responsibility model.

    Co-managed IT shared responsibility model
  2. How are you measuring it?

    Uptime, response time and security results reported in plain language.

    Operational reliability and uptime
  3. How do you add governed AI for IT?

    Secure, compliant AI automation for IT operations, rolled out without disrupting service.

    AI and converged technology for IT

Get a free IT consultation or call 800-435-7284

Why Business Leaders and IT Teams Choose BTI

IT Managed Services Near Me Provided by BTI Group.

With BTI, you get:

Transparent - Itemized Pricing

We believe you make the best decisions when you have full clarity and control. BTI provides line-by-line proposals give you the details of everything you need for a turn-key solution.

One Point of Contact with 24/7 Support

From small teams to enterprise environments, our business technology support services scale to your needs allowing you to optimize operations without overextending resources.

Strategic Guidance and Liability Protection

Our team includes engineers, consultants, and compliance advisors who align IT products and services, electronic security systems, VoIP and communication systems to your growth strategy and business goals, not just installers. 

Our infrastructure-led managed and co-managed services provide an operational and liability shield no competitor matches across the technology domains BTI covers for you.

GlobalView Support for Meraki Services

Get real-time monitoring and proactive support, preventing downtime and keeping your services securely running.

Get real time alert monitoring for CCTV, Alarm, access control, and all other electronic security systems.
“Our first and primary goal is to deliver the foremost level of technical quality that can be delivered reliably for each client’s budget.
BTI Communications Group Founder & CEO
Eric Brackett
Founder & CEO of BTI Communications Group
Vertical Expertise

Chicago Industries We Support With Integrated IT, Communication, & Security Systems

Our experienced team is equipped to tackle even the toughest compliance requirements with ease. With BTI’s integrated IT, communication, and security services, we ensure your operations stay compliant, efficient, and secure.

aerospace 3

Aerospace

agriculture 3

Agriculture

automative 3

Automotive

construction 3

Construction

food 3

Food

government 3

Government

healthcare 3

Healthcare

it 3

IT

manufacturing 3

Manufacturing

religious 3

Religious Facilities

transportation 3

Transportation

BTI supports aerospace and defense suppliers with managed IT, cybersecurity, business communications and physical security. CMMC consulting is available through a specialist partner, managed under BTI’s SLA.

BTI provides comprehensive solutions, including CCTV, access control, environmental monitoring, and temperature control systems with advanced analytics, to support large produce, meat, food, and beverage manufacturers, distributors, and growers. Our tailored services are designed to ease compliance with FSMA, GAP, FMIA, PPIA, HACCP, SSOP, and GMP regulations. By partnering with BTI, clients enhance food safety, streamline operational efficiencies, and reduce the risk of compliance violations, workplace liabilities, and workman’s compensation claims. Our solutions extend to managed IT services, unified communications, and robust security systems to ensure an integrated approach to food industry compliance and safety.

Enhance workplace safety and prevent theft with BTI’s integrated security solutions, including advanced surveillance cameras and access-controlled doors. Our comprehensive offerings help manufacturing plants, dealerships, and other facilities detect potential incidents early, restrict unauthorized access to high-value areas, and protect against false claims and liability. Additionally, BTI provides managed IT and unified communication solutions to ensure seamless operations, improved security, and efficient information management across your organization.

Safeguard construction sites, equipment lots, and job sites with BTI’s comprehensive security solutions, featuring advanced video surveillance, alarm systems, and access-controlled entry points. Our tailored services deter theft and vandalism, limit site access to authorized personnel only, and enhance overall safety and productivity. In addition, BTI offers managed IT and communication solutions to streamline operations, improve site connectivity, and ensure efficient information flow across all aspects of your projects.

At BTI, we help food and beverage manufacturers and distributors stay compliant and secure with a range of solutions, from CCTV and access control to environmental and temperature monitoring. Our systems make it easier to meet FSMA, GAP, FMIA, PPIA, HACCP, SSOP, and GMP standards. With our advanced monitoring tools, you can keep a close watch on production and storage areas to prevent contamination, protect inventory, and secure high-risk areas. Our solutions go beyond security, too—by streamlining processes and reducing risks, we help you improve efficiency and cut down on liabilities. Whether it’s through managed IT, communication tools, or advanced analytics, BTI is here to support your business at every step, making compliance simpler and operations smoother.

Keep sensitive facilities and critical infrastructure safe with BTI’s complete security solutions. Our scalable systems help you control access to restricted areas, monitor public spaces, and prevent unauthorized entry, so you can focus on secure operations, data integrity, and public safety. Beyond security, our managed IT and communication services streamline operations and keep your team connected, ensuring your facility runs smoothly and safely every day.

BTI partners with healthcare organizations to design, install, and support security and safety systems tailored to your needs. Whether you’re aiming for Joint Commission (TJC) Accreditation, CARF certification, or compliance with CDC and American College of Surgeons standards, we’re here to help. Our solutions include advanced access control, video surveillance, and intrusion detection to protect sensitive areas and ensure HIPAA and HITECH compliance. Plus, our managed IT and communication services keep your team connected and your data secure, so you can focus on delivering quality care with peace of mind.

Protect your IT rooms and critical infrastructure with BTI’s comprehensive security solutions. Our integrated approach combines advanced video surveillance, access control, and real-time monitoring to ensure your systems stay safe from unauthorized access and potential breaches. With BTI’s all-in-one IT, communication, and security solutions, you get the peace of mind that your infrastructure is secure and your operations are running smoothly.

Boost your manufacturing facility’s efficiency with BTI’s all-in-one solutions. Our integrated approach provides real-time visibility into production lines, equipment status, and overall facility security, helping you enhance worker safety and protect valuable assets. With BTI’s IT, communication, and security services working together, you can achieve a more streamlined and cost-effective operation, all while maintaining a secure and productive environment.

Create a safe and connected environment for your worship spaces and offices with BTI’s integrated solutions. Our all-in-one security, IT, and communication services provide secure access and surveillance, while enabling real-time collaboration, audiovisual streaming, and virtual participation. With BTI, you can enhance both security and connectivity, ensuring a welcoming and secure experience for everyone involved.

Optimize your fleet operations with BTI’s all-in-one solutions for vehicle tracking, route planning, and real-time traffic monitoring. Our integrated IT, communication, and security services help you reduce fuel consumption, boost safety, and enhance the customer experience. With scalable, reliable solutions from BTI, you’ll keep your fleet connected and your operations running smoothly.

Client stories

The kind of IT partner Chicago businesses stay with

Dave Tourjé
Dave Tourjé
★★★★★
The entire team at BTI that I had the pleasure of working with exceeded my expectations. They tool my company to the technology and security level I needed. They were always very attentive and responsive if we had any questions. Would highly recommend!
Rebecca Gadomski
Rebecca Gadomski
★★★★★
BTI has been exactly what our growing company has needed for so long! They provide friendly, professional service and have consistently been willing to go above and beyond to ensure our complete satisfaction. Would highly recommend and happy to talk with anyone who has questions and would like more feedback on their exceptional service.
Michael Gadomski
Michael Gadomski
★★★★★
Dave and his BTI Team have been a great resource to help our growing business succeed. He continues to be responsive with providing the support that we need from initial setup to modifications of our current system in a timely manner. Dave has created a friendly and encouraging relationship which has been recognized by the Edgewood staff as well. His team has been an asset to Edgewood.
Bob Bullock
Bob Bullock
★★★★★
BTI Communications Group does a solid job. From the proposal process straight through to job completion and subsequent support, everyone does exactly what they say they will. We had a solution installed at one location as a test of sorts. Based on the success of that, we are now getting ready to install at a third location.
 Jeff Valencia
Jeff Valencia
★★★★★
Very friendly staff! Jodi was able to provide us support by scheduling a tech out for a job walk the same day as requested. She has been proactive and responsive, which is greatly appreciated. Thanks Jodi!
 Jorge Fonseca
Jorge Fonseca
★★★★★
Great Company! Amazing service and friendly staff!
Andy Wieser
Andy Wieser
★★★★★
Very responsive and good at troubleshooting/problem solving.
Service Areas

Providing Commercial IT, Communication, & Security Solutions in the Chicagoland Metro Area

Cook County

Providing certified expert business security, IT products & software, VoIP, communication, AI & automation installation, service, and support in the following areas: Chicago, Evanston, Schaumburg, Northbrook, Skokie, Hoffman Estates, Rolling Meadows, Des Plaines, Elk Grove Village, Glenview, Arlington Heights, Tinley Park, Barrington, Mount Prospect, Wheeling, Palatine, Morton Grove, Wilmette, Park Ridge, Westchester, Oak Park, River Forest, Bartlett, Melrose Park, Winnetka, Bridgeview, Niles, Orland Park, Homewood, Lincolnwood, Hanover Park, Riverside, Berwyn, Oak Lawn, La Grange, Western Springs, Elmwood Park, River Grove, Alsip, Palos Hills, Franklin Park, Streamwood, Oak Forest, Forest Park, Hickory Hills, Chicago Heights, Chicago Ridge, Palos Heights, Cicero, Schiller Park, Countryside, Blue Island, Calumet City, Harvey, Park Forest, Evergreen Park, Glencoe, Brookfield, South Holland, Broadview, Summit Argo, Lemont, Harwood Heights, Hillside, Lyons, Markham, Stone Park, Kenilworth, Glenwood, Flossmoor, Bellwood, Willow Springs, Prospect Heights, La Grange Park, Country Club Hills, Hazel Crest, Burbank, Bedford Park, Palos Park, Lansing, Midlothian, Matteson, Berkeley, Robbins, and Posen.

DuPage & Kane Counties

Providing certified expert business security, IT products & software, VoIP, communication, AI & automation installation, service, and support in the following areas: Naperville, Oak Brook, Lisle, Downers Grove, Itasca, Elmhurst, Lombard, Glen Ellyn, Woodridge, Warrenville, Addison, Villa Park, Hinsdale, Westmont, Wood Dale, Wheaton, Willowbrook, Bloomingdale, Roselle, Bensenville, Wayne, Carol Stream, Glendale Heights, Darien, Clarendon Hills, West Chicago, Elgin, Geneva, Batavia, Montgomery, North Aurora, Dundee, Hampshire, South Elgin, Carpentersville, Saint Charles, Burlington, Plato Center, Maple Park, Kaneville, Sugar Grove, Eola, and Aurora.

Lake & McHenry Counties

Providing certified expert business security, IT products & software, VoIP, communication, AI & automation installation, service, and support in the following areas: Deerfield, Lake Forest, Highland Park, Vernon Hills, Libertyville, Lincolnshire, Mundelein, Gurnee, Grayslake, Waukegan, North Chicago, Fox Lake, Lake Bluff, Round Lake, Wauconda, Long Grove, Antioch, Ingleside, Wadsworth, Highwood, Lake Villa, Zion, Winthrop Harbor, Russell, Lake Zurich, Crystal Lake, Woodstock, Cary, Marengo, Lakewood, Wonder Lake, Harvard, Ringwood, Island Lake, Union, Richmond, Alden, Lake In The Hills, Algonquin, Buffalo Grove, and Mchenry.

Will, Grundy, DeKalb & Kendall Counties

Providing certified expert business security, IT products & software, VoIP, communication, AI & automation installation, service, and support in the following areas: Bolingbrook, Romeoville, Joliet, Plainfield, Mokena, Frankfort, New Lenox, Manhattan, Beecher, Crete, University Park, Crest Hill, Shorewood, Channahon, Minooka, Coal City, South Wilmington, Braceville, Oswego, Yorkville, Plano, Bristol, Malta, Sycamore, Genoa, Kingston, Waterman, and Sandwich. Also serving the Northwest Indiana and Kenosha County, Wisconsin communities of Merrillville, Valparaiso, Crown Point, Gary, Highland, Schererville, Whiting, Chesterton, Lowell, Munster, Hammond, Rensselaer, Saint John, Hobart, Kenosha, and Pleasant Prairie.

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Governance & assurance

Compliance Governance, Certifications & Partner Assurance

BTI Governance & Verified Qualifications

BTI maintains an internal ISO 27001 compliant governance program and continuously improves its information security, vendor management, and operational controls with third-party validation.

Held by BTI: ISO 27001 compliant (Technology Assurance Group) · Microsoft Partner · Cisco Select Partner and Cisco SMB Blackbelt · Axis Gold Partner · Kantech Global Edition Certified Partner · Signs HIPAA BAAs when needed

Platforms we install and support: Cisco, Cisco Meraki, Axis Communications, Avigilon, Microsoft, Milestone, Brivo, Kantech and Openpath.

ISO 27001 compliant badge by Technology Assurance Group (TAG) for BTI

Partner Certifications, Audits & Compliance-Aligned Platforms

BTI works with compliance-aligned data centers, cloud platforms, monitoring providers, payment processors, cybersecurity vendors, and service partners that maintain independent certifications, audits, attestations, or compliance programs such as UL, PCI, SOC 2, SOC 3, HIPAA-aligned hosting, GDPR support, and other framework-specific controls. This includes the SOC 2 Type II report held by our 24/7 NOC/SOC partner.

Held by the platforms and providers BTI resells or uses

SOC 2 Type II report held by BTI's 24/7 NOC/SOC partner
SOC 3 report held by BTI's data center and cloud providers
HIPAA-aligned hosting from BTI's cloud and data center providers
PCI DSS compliance held by payment processors BTI uses
UL 827 listing held by BTI's alarm monitoring provider
GDPR support from BTI's cloud platform providers
FedRAMP authorization held by cloud platforms BTI resells
FISMA compliance held by cloud platforms BTI resells
ISO 14001 held by BTI's data center providers
ISO 50001 held by BTI's data center providers

These certifications, audits and attestations belong to the third-party platforms and providers, not to BTI. Which ones apply depends on the specific platform, service, data center, processor, monitoring provider, or vendor used in your solution. Ask us which apply before you buy.

Ready when you are

Get Pricing for a Business IT, Voice, Data, & Security Solutions in Chicago

“BTI has been exactly what our growing company has needed for so long! They provide friendly, professional service and have consistently been willing to go above and beyond to ensure our complete satisfaction.”

Rebecca Gadomski · Edgewood Clinical

Prefer to talk? 800-435-7284

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