Over 40 Years in BusinessISO 27001 compliantPublic sector: GSA contract holder
LA 562-298-5000 · Chicagoland 312-432-5300 · Phoenix 602-733-6807 · Client Support
Managed IT, cybersecurity, security cameras, access control and business phones for Chicago offices, medical groups, schools and manufacturers, from our Downers Grove office.
Existing client? 24/7 support: 800-HELP-BTIManaged IT, cybersecurity, cameras, access control or phones. Tell us what you need and a local engineer replies within one business day.
Google reviews ★★★★★
100% financing for parts, labor and licensing at 3.99% for five years
GSA contract holder (47QTCA21D00BA). ISNetworld member. ISO 27001 compliant governance, independently reviewed through the TAG ISO 27001 Compliance Program.

Our installation and support team works from the Downers Grove office at 1441 Branding Ave and reaches sites across Chicago, Cook County and the collar counties. One team owns the design, the install and the support afterward.
We are always ready and eager to assist you, whether it’s through a phone call or an email. At BTI Communications Group, your satisfaction is our goal.
Your team has better things to do than search through documents and manage repetitive tasks. BTI helps businesses across the Chicago area identify where AI can make company information easier to access, reduce manual work, and improve customer service.
Start with a secure employee AI workspace at a fixed monthly cost, with BTI handling setup, workspace support, and guidance for your team. When you need more, BTI can develop custom assistants and connect AI workflows to your existing business systems, with custom development and integrations scoped separately.
Over 40 years serving commercial, multi-site and public-sector organizations. Every Chicagoland service page and every platform we support, in plain links. Jump to a category or scroll to see them all.
Every service on this page is available to Chicagoland businesses and backed by our local team.
Cameras, access control, alarms and integration, designed and installed by a local team.
Security buyer journey
Assess
An engineer walks your site and maps cameras, doors and alarms.
Commercial security in ChicagolandCameras
Coverage, storage and analytics planned before anything is installed.
Camera installation in ChicagolandDoors
Cards, mobile credentials and cloud access for every site.
Access control in ChicagolandConnect
One system your team can run from one screen.
Security system integrationSupport
24/7 system health and alert monitoring available, plus a 24/7 converged security NOC/SOC.
Security support plansOne local team for cameras, doors, alarms and support.
IP and AI camera systems designed for your sites.
Cards, mobile credentials and cloud door control.
Intrusion alarms with UL Listed central station partners.
Video, access and alarms working as one system.
Physical and cyber security run together.
Search, alerts and analytics on your video.
Cloud video, access and alarms in one view.
24/7 system health and alert monitoring available.
Pick a brand to see its page.
















Help desk, on-site support and a full IT team when you need one.
Managed IT buyer journey
Keep everyone working
Help desk, monitoring and patching handled for you.
IT help deskSwitch without disruption
A planned handover from your current provider.
Switching IT providers in ChicagolandGrow and move
New offices, new sites and converged security.
Network installation in ChicagolandAdd depth
Co-managed IT for teams that want backup, not replacement.
Co-managed ITAutomate
Governed AI that takes repetitive work off your team.
AI servicesKnow the cost
Itemized pricing before you sign.
See itemized pricingHelp desk, monitoring and patching from a local team.
A full IT department without the hiring.
Engineers at your door when it matters.
Fast answers for every user.
Add depth to your in-house IT team.
Managed IT that starts with the network.
A planned handover with no downtime surprises.
Plans, assessments and roadmaps.
IT for clinics and medical groups.
Itemized pricing, no surprises.
A six-step program run by a 24/7 NOC/SOC, ISO 27001 compliant.
Cybersecurity buyer journey
Know where you stand
A free assessment shows your gaps first.
Free cyber assessmentPrevent
Endpoint, email, identity and network protection.
Endpoint protectionDetect and respond
Watched by a 24/7 NOC/SOC.
Managed detection and responseGovern and prove
Policies, vCISO and compliance evidence.
IT complianceRecover
Backup and continuity you have tested.
Backup and disaster recoveryConverge
Cameras and doors secured like the rest of the network.
Access control in ChicagolandDesign, install, connect and manage every site.
Network buyer journey
Plan
A local engineer maps cabling, Wi-Fi and closets.
Network design in ChicagolandBuild
Cabling, switching and Wi-Fi installed, tested and documented.
Network installation in ChicagolandWi-Fi
Cisco Meraki and Cisco networks from a Cisco Select Partner.
Cisco Meraki in ChicagolandConnect sites
SD-WAN and internet procurement for multi-site teams.
WAN services in ChicagolandProjects
Moves, migrations and refreshes, scoped and priced.
IT projectsRun it
Infrastructure-led managed IT keeps it healthy.
IT infrastructure in ChicagolandSite walk, design and an itemized plan.
Cabling, switching and Wi-Fi installed and documented.
Connect every site securely.
Servers, cloud, Ubiquiti and Microsoft 365.
Cisco Select Partner for Meraki networks.
Start with phones, add AI when you are ready.
Communications connected journey
Start
Cloud or on-premise, installed and supported locally.
Business phones in ChicagolandAdd AI
Answer every call, day or night.
AI receptionistRun it
Calls, chat, text and email in one engine.
Omnichannel automationGoverned AI, from first rules to a co-managed AI partner.
AI journey
No AI allowed yet
Rules and guardrails first.
AI security and governanceJust getting started
A short assessment ranks the wins.
AI opportunity assessmentAlready using AI
Visibility and control over the AI you run.
Govern your AIWant one partner to run it
A co-managed AI partner runs it with you.
Co-managed AI partnerNo. BTI serves commercial, multi-site and public-sector organizations only. We do not offer residential systems.
1441 Branding Ave, Suite 200, Downers Grove, IL 60515. Call 312-432-5300. Hours: Monday to Friday, 8:00 AM to 5:00 PM, with 24-hour support at 800-435-7284.
Axis (Authorized and Certified Axis Gold Partner), Avigilon (Authorized and Certified Avigilon), Kantech, Bosch, Cisco Meraki, Brivo, RS2, Software House C-CURE, Milestone, Alarm.com, DSC and more.
24/7 system health and alert monitoring available, plus a 24/7 converged security NOC/SOC. Alarm monitoring is provided through UL Listed central station partners.
Yes. We plan the handover with you so nothing drops. See switching IT providers in Chicagoland.
Yes. BTI is a GSA contract holder (47QTCA21D00BA).
Based in Schaumburg, Arlington Heights or Palatine? See Northwest Suburbs technology services.
With BTI, you get:
We believe you make the best decisions when you have full clarity and control. BTI provides line-by-line proposals give you the details of everything you need for a turn-key solution.
From small teams to enterprise environments, our business technology support services scale to your needs allowing you to optimize operations without overextending resources.
Our team includes engineers, consultants, and compliance advisors who align IT products and services, electronic security systems, VoIP and communication systems to your growth strategy and business goals, not just installers.
Our infrastructure-led managed and co-managed services provide an operational and liability shield no competitor matches across the technology domains BTI covers for you.
Get real-time monitoring and proactive support, preventing downtime and keeping your services securely running.
Our experienced team is equipped to tackle even the toughest compliance requirements with ease. With BTI’s integrated IT, communication, and security services, we ensure your operations stay compliant, efficient, and secure.
BTI supports aerospace and defense suppliers with managed IT, cybersecurity, business communications and physical security. CMMC consulting is available through a specialist partner, managed under BTI’s SLA.
BTI provides comprehensive solutions, including CCTV, access control, environmental monitoring, and temperature control systems with advanced analytics, to support large produce, meat, food, and beverage manufacturers, distributors, and growers. Our tailored services are designed to ease compliance with FSMA, GAP, FMIA, PPIA, HACCP, SSOP, and GMP regulations. By partnering with BTI, clients enhance food safety, streamline operational efficiencies, and reduce the risk of compliance violations, workplace liabilities, and workman’s compensation claims. Our solutions extend to managed IT services, unified communications, and robust security systems to ensure an integrated approach to food industry compliance and safety.
Enhance workplace safety and prevent theft with BTI’s integrated security solutions, including advanced surveillance cameras and access-controlled doors. Our comprehensive offerings help manufacturing plants, dealerships, and other facilities detect potential incidents early, restrict unauthorized access to high-value areas, and protect against false claims and liability. Additionally, BTI provides managed IT and unified communication solutions to ensure seamless operations, improved security, and efficient information management across your organization.
Safeguard construction sites, equipment lots, and job sites with BTI’s comprehensive security solutions, featuring advanced video surveillance, alarm systems, and access-controlled entry points. Our tailored services deter theft and vandalism, limit site access to authorized personnel only, and enhance overall safety and productivity. In addition, BTI offers managed IT and communication solutions to streamline operations, improve site connectivity, and ensure efficient information flow across all aspects of your projects.
Keep sensitive facilities and critical infrastructure safe with BTI’s complete security solutions. Our scalable systems help you control access to restricted areas, monitor public spaces, and prevent unauthorized entry, so you can focus on secure operations, data integrity, and public safety. Beyond security, our managed IT and communication services streamline operations and keep your team connected, ensuring your facility runs smoothly and safely every day.
BTI partners with healthcare organizations to design, install, and support security and safety systems tailored to your needs. Whether you’re aiming for Joint Commission (TJC) Accreditation, CARF certification, or compliance with CDC and American College of Surgeons standards, we’re here to help. Our solutions include advanced access control, video surveillance, and intrusion detection to protect sensitive areas and ensure HIPAA and HITECH compliance. Plus, our managed IT and communication services keep your team connected and your data secure, so you can focus on delivering quality care with peace of mind.
Protect your IT rooms and critical infrastructure with BTI’s comprehensive security solutions. Our integrated approach combines advanced video surveillance, access control, and real-time monitoring to ensure your systems stay safe from unauthorized access and potential breaches. With BTI’s all-in-one IT, communication, and security solutions, you get the peace of mind that your infrastructure is secure and your operations are running smoothly.
Boost your manufacturing facility’s efficiency with BTI’s all-in-one solutions. Our integrated approach provides real-time visibility into production lines, equipment status, and overall facility security, helping you enhance worker safety and protect valuable assets. With BTI’s IT, communication, and security services working together, you can achieve a more streamlined and cost-effective operation, all while maintaining a secure and productive environment.
Create a safe and connected environment for your worship spaces and offices with BTI’s integrated solutions. Our all-in-one security, IT, and communication services provide secure access and surveillance, while enabling real-time collaboration, audiovisual streaming, and virtual participation. With BTI, you can enhance both security and connectivity, ensuring a welcoming and secure experience for everyone involved.
Optimize your fleet operations with BTI’s all-in-one solutions for vehicle tracking, route planning, and real-time traffic monitoring. Our integrated IT, communication, and security services help you reduce fuel consumption, boost safety, and enhance the customer experience. With scalable, reliable solutions from BTI, you’ll keep your fleet connected and your operations running smoothly.
Over 40 years of security, IT, cybersecurity, voice and AI for regulated and multi-site organizations.
Security, IT, cybersecurity, voice and AI for clinics, dental and medical groups.
Healthcare technology solutions →
Technology for city, county, state and federal agencies. GSA contract holder.
Government technology solutions →
Security, IT and secure AI for K-12 districts, charter schools and colleges.
Education technology solutions →
Security, IT and communications for plants, warehouses, DCs and 3PLs.
Manufacturing and logistics technology solutions →
Technology for CPA, tax, title and insurance firms that protects client data.
Financial services technology solutions →
Security, IT and cybersecurity for water utilities and critical infrastructure.
Utility and critical infrastructure technology →
Site security, mobile operations and IT for contractors and job sites.
Construction technology solutions →
Security, IT and AI for churches, ministries and nonprofits.
Nonprofit and church technology solutions →
Security, license plate recognition, Wi-Fi and AI for parking operators and venues.
Parking and venue technology solutions →Providing certified expert business security, IT products & software, VoIP, communication, AI & automation installation, service, and support in the following areas: Chicago, Evanston, Northbrook, Skokie, Glenview, Tinley Park, Barrington, Morton Grove, Wilmette, Park Ridge, Westchester, Oak Park, River Forest, Bartlett, Melrose Park, Winnetka, Bridgeview, Niles, Orland Park, Homewood, Lincolnwood, Hanover Park, Riverside, Berwyn, Oak Lawn, La Grange, Western Springs, Elmwood Park, River Grove, Alsip, Palos Hills, Franklin Park, Streamwood, Oak Forest, Forest Park, Hickory Hills, Chicago Heights, Chicago Ridge, Palos Heights, Cicero, Schiller Park, Countryside, Blue Island, Calumet City, Harvey, Park Forest, Evergreen Park, Glencoe, Brookfield, South Holland, Broadview, Summit Argo, Lemont, Harwood Heights, Hillside, Lyons, Markham, Stone Park, Kenilworth, Glenwood, Flossmoor, Bellwood, Willow Springs, Prospect Heights, La Grange Park, Country Club Hills, Hazel Crest, Burbank, Bedford Park, Palos Park, Lansing, Midlothian, Matteson, Berkeley, Robbins, and Posen. For Schaumburg, Arlington Heights, Des Plaines, Hoffman Estates, Palatine, Rolling Meadows, Elk Grove Village, Mount Prospect, Wheeling and Buffalo Grove (Cook County part), see the Northwest suburbs hub.
Providing certified expert business security, IT products & software, VoIP, communication, AI & automation installation, service, and support in the following areas: Elgin, Geneva, Batavia, Montgomery, North Aurora, Dundee, Hampshire, South Elgin, Carpentersville, Saint Charles, Burlington, Plato Center, Maple Park, Kaneville, Sugar Grove, Eola, and Aurora. For Naperville, Oak Brook, Downers Grove, Wheaton, Lombard, Elmhurst and the rest of DuPage County, see the DuPage County hub.
Providing certified expert business security, IT products & software, VoIP, communication, AI & automation installation, service, and support in the following areas: Deerfield, Lake Forest, Highland Park, Vernon Hills, Libertyville, Lincolnshire, Mundelein, Gurnee, Grayslake, Waukegan, North Chicago, Fox Lake, Lake Bluff, Round Lake, Wauconda, Long Grove, Antioch, Ingleside, Wadsworth, Highwood, Lake Villa, Zion, Winthrop Harbor, Russell, Lake Zurich, Crystal Lake, Woodstock, Cary, Marengo, Lakewood, Wonder Lake, Harvard, Ringwood, Island Lake, Union, Richmond, Alden, Lake In The Hills, Algonquin, Buffalo Grove, and Mchenry.
Providing certified expert business security, IT products & software, VoIP, communication, AI & automation installation, service, and support in the following areas: Bolingbrook, Romeoville, Joliet, Plainfield, Mokena, Frankfort, New Lenox, Manhattan, Beecher, Crete, University Park, Crest Hill, Shorewood, Channahon, Minooka, Coal City, South Wilmington, Braceville, Oswego, Yorkville, Plano, Bristol, Malta, Sycamore, Genoa, Kingston, Waterman, and Sandwich. Also serving the Northwest Indiana and Kenosha County, Wisconsin communities of Merrillville, Valparaiso, Crown Point, Gary, Highland, Schererville, Whiting, Chesterton, Lowell, Munster, Hammond, Rensselaer, Saint John, Hobart, Kenosha, and Pleasant Prairie.
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Federal Contract Vehicle
BTI is a GSA contract holder (47QTCA21D00BA), so federal agencies and other eligible buyers can purchase through our GSA Schedule.
Contractor Compliance
Governance & assurance
Held by the platforms and providers BTI resells or uses
These certifications, audits and attestations belong to the third-party platforms and providers, not to BTI. Which ones apply depends on the specific platform, service, data center, processor, monitoring provider, or vendor used in your solution. Ask us which apply before you buy.
BTI Communications Group, LTD. serves Chicago and the surrounding suburbs. Pick your area for local services.
Chicago and Chicagoland businesses.
Western suburb businesses, served from our Downers Grove office.
Schaumburg corridor and Cook County northwest suburb businesses, served from our Downers Grove office.
North Shore and Lake County businesses, served from our Downers Grove office.
Joliet, Bolingbrook, Romeoville and Plainfield businesses on the I-55 corridor, served from our Downers Grove office.
Aurora, Batavia, Geneva and St. Charles businesses along I-88, served from our Downers Grove office.
Hammond, Gary, Merrillville, Portage and Valparaiso businesses, served from our Downers Grove, Illinois office.
Over 40 years of IT, security and communications work. Call 630-343-1322 for security or 312-492-2613 for IT, or book a free consultation.
Get a free consultation100% financing for parts, labor and licensing at 3.99% for five years
Ready when you are
Rebecca Gadomski · Edgewood Clinical