Over 40 Years in BusinessISO 27001 compliantPublic sector: GSA contract holder

LA 562-298-5000 · Chicagoland 312-432-5300 · Phoenix 602-733-6807 · Client Support

BTI Chicago (served from our Downers Grove office): Chicago hub · Managed IT · Cybersecurity · Security cameras · Access control · Axis cameras · Cisco Meraki · DuPage County hub · Northwest Suburbs hub
BTI Chicago, served from our Downers Grove office

Managed IT and Security Systems for Chicago Businesses

Managed IT, cybersecurity, security cameras, access control and business phones for Chicago offices, medical groups, schools and manufacturers, from our Downers Grove office.

Existing client? 24/7 support: 800-HELP-BTI
  • Office in Downers Grove
  • Over 40 years in business
  • ISO 27001 compliant
  • 24/7 NOC/SOC
  • IL License 127.001638

Get a free IT and security consultation

Managed IT, cybersecurity, cameras, access control or phones. Tell us what you need and a local engineer replies within one business day.

Security

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Google reviews ★★★★★

The kind of IT partner Chicago businesses stay with

Bob Bullock
★★★★★
Google review
BTI Communications Group does a solid job. From the proposal process straight through to job completion and subsequent support, everyone does exactly what they say they will. We had a solution installed at one location as a test of sorts. Based on the success of that, we are now getting ready to install at a third location.
Rebecca Gadomski
★★★★★
Google review
BTI has been exactly what our growing company has needed for so long! They provide friendly, professional service and have consistently been willing to go above and beyond to ensure our complete satisfaction. Would highly recommend and happy to talk with anyone who has questions and would like more feedback on their exceptional service.
Jeff Valencia
★★★★★
Google review
Very friendly staff! Jodi was able to provide us support by scheduling a tech out for a job walk the same day as requested. She has been proactive and responsive, which is greatly appreciated. Thanks Jodi!
Dave Tourjé
★★★★★
Google review
The entire team at BTI that I had the pleasure of working with exceeded my expectations. They tool my company to the technology and security level I needed. They were always very attentive and responsive if we had any questions. Would highly recommend!
Michael Gadomski
★★★★★
Google review
Dave and his BTI Team have been a great resource to help our growing business succeed. He continues to be responsive with providing the support that we need from initial setup to modifications of our current system in a timely manner. Dave has created a friendly and encouraging relationship which has been recognized by the Edgewood staff as well. His team has been an asset to Edgewood.
Andy Wieser
★★★★★
Google review
Very responsive and good at troubleshooting/problem solving.
Jorge Fonseca
★★★★★
Google review
Great Company! Amazing service and friendly staff!
  • Authorized and Certified Axis Gold Partner
  • Cisco Select Partner
  • SMB Black Belt Certified Partner
  • Cisco Meraki Certified Partner
  • Kantech Global Edition Certified Partner
  • ISO 27001 compliant
  • SOC 2 NOC/SOC
  • GSA contract holder (47QTCA21D00BA)
  • Illinois License 127.001638
  • ISNetworld member

100% financing for parts, labor and licensing at 3.99% for five years

GSA contract holder (47QTCA21D00BA). ISNetworld member. ISO 27001 compliant governance, independently reviewed through the TAG ISO 27001 Compliance Program.

BTI Communications Group service vans in Chicagoland

Local engineers across Chicago and Cook County

Our installation and support team works from the Downers Grove office at 1441 Branding Ave and reaches sites across Chicago, Cook County and the collar counties. One team owns the design, the install and the support afterward.

Get On-Site Support In The Chicago Metro Area

We are always ready and eager to assist you, whether it’s through a phone call or an email. At BTI Communications Group, your satisfaction is our goal.

bti-downers-grove-office

AI Services That Help Chicago Businesses Get More Done

Your team has better things to do than search through documents and manage repetitive tasks. BTI helps businesses across the Chicago area identify where AI can make company information easier to access, reduce manual work, and improve customer service.

Start with a secure employee AI workspace at a fixed monthly cost, with BTI handling setup, workspace support, and guidance for your team. When you need more, BTI can develop custom assistants and connect AI workflows to your existing business systems, with custom development and integrations scoped separately. 

BTI Services in Chicago and the Surrounding Areas

Over 40 years serving commercial, multi-site and public-sector organizations. Every Chicagoland service page and every platform we support, in plain links. Jump to a category or scroll to see them all.

Every service on this page is available to Chicagoland businesses and backed by our local team.

Physical security in Chicagoland

Cameras, access control, alarms and integration, designed and installed by a local team.

Security buyer journey

Where are you in your Chicagoland security project?

  1. 1

    Assess

    Get a free security assessment in Chicagoland

    An engineer walks your site and maps cameras, doors and alarms.

    Commercial security in Chicagoland
  2. 2

    Cameras

    Design the camera system

    Coverage, storage and analytics planned before anything is installed.

    Camera installation in Chicagoland
  3. 3

    Doors

    Control every door

    Cards, mobile credentials and cloud access for every site.

    Access control in Chicagoland
  4. 4

    Connect

    Connect video, doors and alarms

    One system your team can run from one screen.

    Security system integration
  5. 5

    Support

    Monitor and support it

    24/7 system health and alert monitoring available, plus a 24/7 converged security NOC/SOC.

    Security support plans

Security services in Chicagoland

Commercial security systems in Chicagoland

One local team for cameras, doors, alarms and support.

Security camera installation in Chicagoland

IP and AI camera systems designed for your sites.

Access control installation in Chicagoland

Cards, mobile credentials and cloud door control.

Commercial alarm installation

Intrusion alarms with UL Listed central station partners.

Security system integration

Video, access and alarms working as one system.

Converged security

Physical and cyber security run together.

AI video analytics

Search, alerts and analytics on your video.

Cloud-based security

Cloud video, access and alarms in one view.

Security support and maintenance

24/7 system health and alert monitoring available.

Also in Security services in ChicagolandCloud video surveillance · Cloud access control · Cloud alarm systems
More security servicesAll commercial security services

Security brands in Chicagoland

Pick a brand to see its page.

Managed IT in Chicagoland

Help desk, on-site support and a full IT team when you need one.

Managed IT buyer journey

What do you need IT to do in Chicagoland?

  1. 1

    Keep everyone working

    Keep everyone working

    Help desk, monitoring and patching handled for you.

    IT help desk
  2. 2

    Switch without disruption

    Switch without disruption

    A planned handover from your current provider.

    Switching IT providers in Chicagoland
  3. 3

    Grow and move

    Grow and move

    New offices, new sites and converged security.

    Network installation in Chicagoland
  4. 4

    Add depth

    Keep your IT team, add depth

    Co-managed IT for teams that want backup, not replacement.

    Co-managed IT
  5. 5

    Automate

    Automate the work

    Governed AI that takes repetitive work off your team.

    AI services
  6. 6

    Know the cost

    Know the cost, keep the choice

    Itemized pricing before you sign.

    See itemized pricing

Managed IT in Chicagoland

Managed IT services in Chicagoland

Help desk, monitoring and patching from a local team.

Outsourced IT in Chicagoland

A full IT department without the hiring.

On-site IT support in Chicagoland

Engineers at your door when it matters.

IT help desk

Fast answers for every user.

Co-managed IT

Add depth to your in-house IT team.

Infrastructure-led managed IT

Managed IT that starts with the network.

Switching IT providers in Chicagoland

A planned handover with no downtime surprises.

IT consulting

Plans, assessments and roadmaps.

Healthcare IT in Chicagoland

IT for clinics and medical groups.

Managed IT pricing

Itemized pricing, no surprises.

Cybersecurity in Chicagoland

A six-step program run by a 24/7 NOC/SOC, ISO 27001 compliant.

Cybersecurity buyer journey

Buying cybersecurity in Chicagoland: six steps

  1. 1

    Know where you stand

    Know where you stand

    A free assessment shows your gaps first.

    Free cyber assessment
  2. 2

    Prevent

    Prevent

    Endpoint, email, identity and network protection.

    Endpoint protection
  3. 3

    Detect and respond

    Detect and respond

    Watched by a 24/7 NOC/SOC.

    Managed detection and response
  4. 4

    Govern and prove

    Govern and prove

    Policies, vCISO and compliance evidence.

    IT compliance
  5. 5

    Recover

    Recover

    Backup and continuity you have tested.

    Backup and disaster recovery
  6. 6

    Converge

    Converged cyber and physical

    Cameras and doors secured like the rest of the network.

    Access control in Chicagoland

Network, Wi-Fi and cloud in Chicagoland

Design, install, connect and manage every site.

Network buyer journey

Plan, build and run your Chicagoland network

  1. 1

    Plan

    Walk the site and design it

    A local engineer maps cabling, Wi-Fi and closets.

    Network design in Chicagoland
  2. 2

    Build

    Install and test

    Cabling, switching and Wi-Fi installed, tested and documented.

    Network installation in Chicagoland
  3. 3

    Wi-Fi

    Pick the platform

    Cisco Meraki and Cisco networks from a Cisco Select Partner.

    Cisco Meraki in Chicagoland
  4. 4

    Connect sites

    Connect every site

    SD-WAN and internet procurement for multi-site teams.

    WAN services in Chicagoland
  5. 5

    Projects

    Plan the next project

    Moves, migrations and refreshes, scoped and priced.

    IT projects
  6. 6

    Run it

    Have it managed

    Infrastructure-led managed IT keeps it healthy.

    IT infrastructure in Chicagoland

Network, Wi-Fi and cloud

Network design in Chicagoland

Site walk, design and an itemized plan.

Network installation in Chicagoland

Cabling, switching and Wi-Fi installed and documented.

WAN and SD-WAN in Chicagoland

Connect every site securely.

IT infrastructure in Chicagoland

Servers, cloud, Ubiquiti and Microsoft 365.

Cisco Meraki in Chicagoland

Cisco Select Partner for Meraki networks.

Business phones and contact center in Chicagoland

Start with phones, add AI when you are ready.

Communications connected journey

Start simple, connect when you are ready

  1. 1

    Start

    Start with a simple phone system

    Cloud or on-premise, installed and supported locally.

    Business phones in Chicagoland
  2. 2

    Add AI

    Add one AI receptionist

    Answer every call, day or night.

    AI receptionist
  3. 3

    Run it

    Run an autonomous revenue and service engine

    Calls, chat, text and email in one engine.

    Omnichannel automation

AI services

Governed AI, from first rules to a co-managed AI partner.

AI journey

Where are you in your AI journey?

  1. 0

    No AI allowed yet

    Let employees use AI safely

    Rules and guardrails first.

    AI security and governance
  2. 1

    Just getting started

    Find where AI pays off first

    A short assessment ranks the wins.

    AI opportunity assessment
  3. 2

    Already using AI

    Govern, secure and protect it

    Visibility and control over the AI you run.

    Govern your AI
  4. 3

    Want one partner to run it

    Hand off the AI you cannot see

    A co-managed AI partner runs it with you.

    Co-managed AI partner

Chicagoland FAQ

Does BTI install security or IT for homes?

No. BTI serves commercial, multi-site and public-sector organizations only. We do not offer residential systems.

Where is the BTI Chicagoland office?

1441 Branding Ave, Suite 200, Downers Grove, IL 60515. Call 312-432-5300. Hours: Monday to Friday, 8:00 AM to 5:00 PM, with 24-hour support at 800-435-7284.

Which security brands does BTI install in Chicagoland?

Axis (Authorized and Certified Axis Gold Partner), Avigilon (Authorized and Certified Avigilon), Kantech, Bosch, Cisco Meraki, Brivo, RS2, Software House C-CURE, Milestone, Alarm.com, DSC and more.

Do you offer monitoring?

24/7 system health and alert monitoring available, plus a 24/7 converged security NOC/SOC. Alarm monitoring is provided through UL Listed central station partners.

Can BTI take over from our current IT provider?

Yes. We plan the handover with you so nothing drops. See switching IT providers in Chicagoland.

Do you work with public-sector buyers?

Yes. BTI is a GSA contract holder (47QTCA21D00BA).

Based in Schaumburg, Arlington Heights or Palatine? See Northwest Suburbs technology services.

Why Business Leaders and IT Teams Choose BTI

IT Managed Services Near Me Provided by BTI Group.

With BTI, you get:

Transparent - Itemized Pricing

We believe you make the best decisions when you have full clarity and control. BTI provides line-by-line proposals give you the details of everything you need for a turn-key solution.

One Point of Contact with 24/7 Support

From small teams to enterprise environments, our business technology support services scale to your needs allowing you to optimize operations without overextending resources.

Strategic Guidance and Liability Protection

Our team includes engineers, consultants, and compliance advisors who align IT products and services, electronic security systems, VoIP and communication systems to your growth strategy and business goals, not just installers. 

Our infrastructure-led managed and co-managed services provide an operational and liability shield no competitor matches across the technology domains BTI covers for you.

GlobalView Support for Meraki Services

Get real-time monitoring and proactive support, preventing downtime and keeping your services securely running.

Get real time alert monitoring for CCTV, Alarm, access control, and all other electronic security systems.
“Our first and primary goal is to deliver the foremost level of technical quality that can be delivered reliably for each client’s budget.
BTI Communications Group Founder & CEO
Eric Brackett
Founder & CEO of BTI Communications Group
Vertical Expertise

Chicago Industries We Support With Integrated IT, Communication, & Security Systems

Our experienced team is equipped to tackle even the toughest compliance requirements with ease. With BTI’s integrated IT, communication, and security services, we ensure your operations stay compliant, efficient, and secure.

BTI supports aerospace and defense suppliers with managed IT, cybersecurity, business communications and physical security. CMMC consulting is available through a specialist partner, managed under BTI’s SLA.

BTI provides comprehensive solutions, including CCTV, access control, environmental monitoring, and temperature control systems with advanced analytics, to support large produce, meat, food, and beverage manufacturers, distributors, and growers. Our tailored services are designed to ease compliance with FSMA, GAP, FMIA, PPIA, HACCP, SSOP, and GMP regulations. By partnering with BTI, clients enhance food safety, streamline operational efficiencies, and reduce the risk of compliance violations, workplace liabilities, and workman’s compensation claims. Our solutions extend to managed IT services, unified communications, and robust security systems to ensure an integrated approach to food industry compliance and safety.

Enhance workplace safety and prevent theft with BTI’s integrated security solutions, including advanced surveillance cameras and access-controlled doors. Our comprehensive offerings help manufacturing plants, dealerships, and other facilities detect potential incidents early, restrict unauthorized access to high-value areas, and protect against false claims and liability. Additionally, BTI provides managed IT and unified communication solutions to ensure seamless operations, improved security, and efficient information management across your organization.

Safeguard construction sites, equipment lots, and job sites with BTI’s comprehensive security solutions, featuring advanced video surveillance, alarm systems, and access-controlled entry points. Our tailored services deter theft and vandalism, limit site access to authorized personnel only, and enhance overall safety and productivity. In addition, BTI offers managed IT and communication solutions to streamline operations, improve site connectivity, and ensure efficient information flow across all aspects of your projects.

At BTI, we help food and beverage manufacturers and distributors stay compliant and secure with a range of solutions, from CCTV and access control to environmental and temperature monitoring. Our systems make it easier to meet FSMA, GAP, FMIA, PPIA, HACCP, SSOP, and GMP standards. With our advanced monitoring tools, you can keep a close watch on production and storage areas to prevent contamination, protect inventory, and secure high-risk areas. Our solutions go beyond security, too. By streamlining processes and reducing risks, we help you improve efficiency and cut down on liabilities. Whether it’s through managed IT, communication tools, or advanced analytics, BTI is here to support your business at every step, making compliance simpler and operations smoother.

Keep sensitive facilities and critical infrastructure safe with BTI’s complete security solutions. Our scalable systems help you control access to restricted areas, monitor public spaces, and prevent unauthorized entry, so you can focus on secure operations, data integrity, and public safety. Beyond security, our managed IT and communication services streamline operations and keep your team connected, ensuring your facility runs smoothly and safely every day.

BTI partners with healthcare organizations to design, install, and support security and safety systems tailored to your needs. Whether you’re aiming for Joint Commission (TJC) Accreditation, CARF certification, or compliance with CDC and American College of Surgeons standards, we’re here to help. Our solutions include advanced access control, video surveillance, and intrusion detection to protect sensitive areas and ensure HIPAA and HITECH compliance. Plus, our managed IT and communication services keep your team connected and your data secure, so you can focus on delivering quality care with peace of mind.

Protect your IT rooms and critical infrastructure with BTI’s comprehensive security solutions. Our integrated approach combines advanced video surveillance, access control, and real-time monitoring to ensure your systems stay safe from unauthorized access and potential breaches. With BTI’s all-in-one IT, communication, and security solutions, you get the peace of mind that your infrastructure is secure and your operations are running smoothly.

Boost your manufacturing facility’s efficiency with BTI’s all-in-one solutions. Our integrated approach provides real-time visibility into production lines, equipment status, and overall facility security, helping you enhance worker safety and protect valuable assets. With BTI’s IT, communication, and security services working together, you can achieve a more streamlined and cost-effective operation, all while maintaining a secure and productive environment.

Create a safe and connected environment for your worship spaces and offices with BTI’s integrated solutions. Our all-in-one security, IT, and communication services provide secure access and surveillance, while enabling real-time collaboration, audiovisual streaming, and virtual participation. With BTI, you can enhance both security and connectivity, ensuring a welcoming and secure experience for everyone involved.

Optimize your fleet operations with BTI’s all-in-one solutions for vehicle tracking, route planning, and real-time traffic monitoring. Our integrated IT, communication, and security services help you reduce fuel consumption, boost safety, and enhance the customer experience. With scalable, reliable solutions from BTI, you’ll keep your fleet connected and your operations running smoothly.

Industries We Serve

Over 40 years of security, IT, cybersecurity, voice and AI for regulated and multi-site organizations.

Service Areas

Providing Commercial IT, Communication, & Security Solutions in the Chicagoland Metro Area

Cook County

Providing certified expert business security, IT products & software, VoIP, communication, AI & automation installation, service, and support in the following areas: Chicago, Evanston, Northbrook, Skokie, Glenview, Tinley Park, Barrington, Morton Grove, Wilmette, Park Ridge, Westchester, Oak Park, River Forest, Bartlett, Melrose Park, Winnetka, Bridgeview, Niles, Orland Park, Homewood, Lincolnwood, Hanover Park, Riverside, Berwyn, Oak Lawn, La Grange, Western Springs, Elmwood Park, River Grove, Alsip, Palos Hills, Franklin Park, Streamwood, Oak Forest, Forest Park, Hickory Hills, Chicago Heights, Chicago Ridge, Palos Heights, Cicero, Schiller Park, Countryside, Blue Island, Calumet City, Harvey, Park Forest, Evergreen Park, Glencoe, Brookfield, South Holland, Broadview, Summit Argo, Lemont, Harwood Heights, Hillside, Lyons, Markham, Stone Park, Kenilworth, Glenwood, Flossmoor, Bellwood, Willow Springs, Prospect Heights, La Grange Park, Country Club Hills, Hazel Crest, Burbank, Bedford Park, Palos Park, Lansing, Midlothian, Matteson, Berkeley, Robbins, and Posen. For Schaumburg, Arlington Heights, Des Plaines, Hoffman Estates, Palatine, Rolling Meadows, Elk Grove Village, Mount Prospect, Wheeling and Buffalo Grove (Cook County part), see the Northwest suburbs hub.

DuPage & Kane Counties

Providing certified expert business security, IT products & software, VoIP, communication, AI & automation installation, service, and support in the following areas: Elgin, Geneva, Batavia, Montgomery, North Aurora, Dundee, Hampshire, South Elgin, Carpentersville, Saint Charles, Burlington, Plato Center, Maple Park, Kaneville, Sugar Grove, Eola, and Aurora. For Naperville, Oak Brook, Downers Grove, Wheaton, Lombard, Elmhurst and the rest of DuPage County, see the DuPage County hub.

Lake & McHenry Counties

Providing certified expert business security, IT products & software, VoIP, communication, AI & automation installation, service, and support in the following areas: Deerfield, Lake Forest, Highland Park, Vernon Hills, Libertyville, Lincolnshire, Mundelein, Gurnee, Grayslake, Waukegan, North Chicago, Fox Lake, Lake Bluff, Round Lake, Wauconda, Long Grove, Antioch, Ingleside, Wadsworth, Highwood, Lake Villa, Zion, Winthrop Harbor, Russell, Lake Zurich, Crystal Lake, Woodstock, Cary, Marengo, Lakewood, Wonder Lake, Harvard, Ringwood, Island Lake, Union, Richmond, Alden, Lake In The Hills, Algonquin, Buffalo Grove, and Mchenry.

Will, Grundy, DeKalb & Kendall Counties

Providing certified expert business security, IT products & software, VoIP, communication, AI & automation installation, service, and support in the following areas: Bolingbrook, Romeoville, Joliet, Plainfield, Mokena, Frankfort, New Lenox, Manhattan, Beecher, Crete, University Park, Crest Hill, Shorewood, Channahon, Minooka, Coal City, South Wilmington, Braceville, Oswego, Yorkville, Plano, Bristol, Malta, Sycamore, Genoa, Kingston, Waterman, and Sandwich. Also serving the Northwest Indiana and Kenosha County, Wisconsin communities of Merrillville, Valparaiso, Crown Point, Gary, Highland, Schererville, Whiting, Chesterton, Lowell, Munster, Hammond, Rensselaer, Saint John, Hobart, Kenosha, and Pleasant Prairie.

Recent News, Stories and Product Information Articles

Trusted by Industry Leaders
Featured Publications

Contracts and Industry Memberships

GSA contract holder, contract 47QTCA21D00BA

Federal Contract Vehicle

General Services Administration (GSA)

BTI is a GSA contract holder (47QTCA21D00BA), so federal agencies and other eligible buyers can purchase through our GSA Schedule.

ISNetworld member contractor

Contractor Compliance

ISNetworld Membership

ISN serves 900 Hiring Clients and 90,000 active contractors and suppliers. BTI holds an ISNetworld membership.

Governance & assurance

Compliance Governance, Certifications & Partner Assurance

BTI Governance & Verified Qualifications

BTI maintains an internal ISO 27001 compliant governance program and continuously improves its information security, vendor management, and operational controls with third-party validation. Held by BTI: ISO 27001 compliant (Technology Assurance Group) · Microsoft Partner · Cisco Select Partner and Cisco SMB Blackbelt · Axis Gold Partner · Kantech Global Edition Certified Partner Platforms we install and support: Cisco, Cisco Meraki, Axis Communications, Avigilon, Microsoft, Milestone, Brivo, Kantech and Avigilon Alta (formerly Openpath).
ISO 27001 compliant badge by Technology Assurance Group (TAG) for BTI

Partner Certifications, Audits & Compliance-Aligned Platforms

BTI works with compliance-aligned data centers, cloud platforms, monitoring providers, payment processors, cybersecurity vendors, and service partners that maintain independent certifications, audits, attestations, or compliance programs such as UL, PCI, SOC 2, SOC 3, GDPR support, and other framework-specific controls.

Held by the platforms and providers BTI resells or uses

BTI 24/7 NOC/SOC
SOC 3 report held by BTI's data center and cloud providers
HIPAA-aligned hosting from BTI's cloud and data center providers
PCI DSS compliance held by payment processors BTI uses
UL 827 listing held by BTI's alarm monitoring provider
GDPR support from BTI's cloud platform providers
FedRAMP authorization held by cloud platforms BTI resells
FISMA compliance held by cloud platforms BTI resells
ISO 14001 held by BTI's data center providers
ISO 50001 held by BTI's data center providers

These certifications, audits and attestations belong to the third-party platforms and providers, not to BTI. Which ones apply depends on the specific platform, service, data center, processor, monitoring provider, or vendor used in your solution. Ask us which apply before you buy.

Chicagoland service areas

BTI Communications Group, LTD. serves Chicago and the surrounding suburbs. Pick your area for local services.

Over 40 years of IT, security and communications work. Call 630-343-1322 for security or 312-492-2613 for IT, or book a free consultation.

Get a free consultation
  • Authorized and Certified Axis Gold Partner
  • Cisco Select Partner
  • SMB Black Belt Certified Partner
  • Cisco Meraki Certified Partner
  • Kantech Global Edition Certified Partner
  • ISO 27001 compliant
  • SOC 2 NOC/SOC
  • GSA contract holder (47QTCA21D00BA)
  • Illinois License 127.001638
  • ISNetworld member

100% financing for parts, labor and licensing at 3.99% for five years

Ready when you are

Get Pricing for a Business IT, Voice, Data, & Security Solutions in Chicago

“BTI has been exactly what our growing company has needed for so long! They provide friendly, professional service and have consistently been willing to go above and beyond to ensure our complete satisfaction.”

Rebecca Gadomski · Edgewood Clinical

Prefer to talk? 800-435-7284

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