Over 40 Years in BusinessISO 27001 compliantPublic sector: GSA contract holder
LA 562-298-5000 · Chicagoland 312-432-5300 · Phoenix 602-733-6807 · Client Support
Over 40 Years in BusinessISO 27001 compliantPublic sector: GSA contract holder
LA 562-298-5000 · Chicagoland 312-432-5300 · Phoenix 602-733-6807 · Client Support
Managed and co-managed IT for Northwest Indiana organizations with around 20 or more users. Keep warehouse scanners connected, control remote access to plant networks and support office teams across Hammond, Gary, Merrillville and Valparaiso, with a help desk, on site engineers and 24/7 NOC/SOC.
BTI Communications Group, LTD. provides managed IT services and IT support to Northwest Indiana businesses from its Downers Grove office, and has been in business for over 40 years. Our help desk, on site engineers and 24/7 NOC/SOC support companies in Gary, Hammond, Merrillville, Crown Point, Portage, Valparaiso, Munster, Schererville and Highland. Pricing runs $60 to $290 per user per month. Call 312-492-2613 or book a free IT consultation.
Northwest Indiana runs on industry, distribution and connected regional offices. The support plan must account for round-the-clock operations, remote vendor access and the travel needed for physical repairs, not just a list of software tools.
Tickets wait for days, the same problems repeat and no one plans ahead. You want a team with depth and documented processes.
Your internal team handles strategy and users, and wants help desk overflow, after hours coverage, security tools and project hands.
Offices in Northwest Indiana, elsewhere in Chicagoland and beyond need one standard for networks, devices and security.
A customer audit, CMMC requirement or cyber insurance renewal needs controls in place and documented.
| Fully managed IT | Co-managed IT | |
|---|---|---|
| Good fit for | Companies without internal IT staff | Companies with an IT manager or small team |
| Help desk | BTI is your help desk for every user | BTI takes overflow, after hours or specific queues |
| Security tools | BTI provides and runs the stack | Shared, with clear ownership of each tool |
| Strategy | Regular planning with a BTI technology lead | Your IT leader sets direction, we execute |
| Learn more | Managed IT services | Co-managed IT support |
Not sure which fits? Compare them in the fully managed vs co-managed comparison or the shared responsibility model.
Phone, email and portal support for your users, with tickets tracked from open to close. See help desk services.
Engineers dispatched from our Downers Grove office for hardware, network and move work that cannot be done remotely.
Servers, networks, firewalls and backups watched by our 24/7 NOC/SOC, with alerts handled before users notice.
Licensing, email, Teams, SharePoint, Intune and identity managed for you.
Switching, firewalls and wireless designed for offices, clinics, plants and warehouses, from a Cisco Select Partner. See managed infrastructure.
Operating system and application updates, endpoint protection and device lifecycle tracking.
Backups for servers, cloud data and Microsoft 365, tested restores and a written recovery plan.
MFA, email security and managed detection and response. See cybersecurity in Northwest Indiana.
Regular reviews of tickets, risks, budgets and the technology roadmap with your leadership.
Changing providers worries most companies more than it should. A planned transition keeps users working while we take over.
More detail: switching IT providers.
Download the 2026 Executive Guide to Managed IT and Cybersecurity (PDF).
Support for the way your organization works.
Documented network segments, controlled vendor access, ERP support and engineering work scheduled around production in Hammond, East Chicago and Gary.
Warehouse Wi-Fi, scanner roaming and WMS connectivity for I-80/94 and I-65 distribution buildings and truck yards.
Microsoft 365, identity management, backups and supported devices for offices in Merrillville, Schererville and Crown Point.
Practice systems, imaging workstations and secure messaging for medical groups, dental and behavioral health practices.
Site connectivity, tenant improvements and consistent standards across buildings in Indiana and Illinois.
Classroom networks, protected information and predictable support for organizations throughout Lake and Porter counties.
Managed clients and project clients both use our engineers for the larger work that a help desk cannot absorb.
See all IT projects.
Whether you choose BTI or someone else, these questions separate a provider with real depth from one that will struggle as you grow.
| Ask this | Why it matters | How BTI answers |
|---|---|---|
| Who answers when I call? | Small shops route calls to one or two people who may be on site elsewhere. | A staffed help desk backed by 400+ engineers and a 24/7 NOC/SOC. |
| Who owns our admin passwords and domains? | Some providers keep control, which makes leaving painful. | Your company owns every account. We document access and hand it over on request. |
| How are security tools chosen and managed? | Unmanaged tools give a false sense of safety. | Security is built into managed IT, and alerts are handled by our NOC/SOC. |
| What happens when we need on site help? | Remote only providers cannot replace a switch or run cable. | Engineers drive from our Downers Grove office, about 32 to 56 miles from the main Northwest Indiana cities we serve, and the same company handles cabling, phones and building systems. |
| How do you show what we are paying for? | Bundled pricing hides what is and is not included. | Itemized proposals and regular reviews of tickets, risks and the roadmap. |
| Can you support our compliance needs? | Customers, insurers and auditors expect evidence, not promises. | ISO 27001 compliant governance at BTI, and compliance work through BTI and its partners. |
New offices, acquisitions, audits and growth are scoped as projects with a named engineer and a written plan, so the help desk keeps running normally.
Most BTI managed IT plans run $60 to $290 per user per month. Where you land depends on support level, security services, devices and locations, and every line is itemized so you can see what you pay for. See managed IT pricing. Financing at 3.99% is available for qualified buyers, subject to credit approval, for hardware and projects.
Most issues start with remote diagnosis. Engineers, crews and replacement equipment travel from our Downers Grove, Illinois office for scheduled on site days, with travel and site access agreed before work begins.
Plants, warehouses, truck yards and supplier buildings around I-80/94 and the lakefront need reliable networks, dock and perimeter video and controlled entry. These cities are about 32 to 39 straight-line miles from Downers Grove.
Professional offices, medical groups and commercial sites along US 30 and US 41 need secure Wi-Fi, Microsoft 365, staff access and parking coverage. On site engineering is scheduled from our Illinois office.
Distribution, light industrial and office buildings along the I-65 corridor need warehouse connectivity, support across shifts and a standard for cameras and doors as sites expand.
Porter County plants, logistics sites, schools and offices get remote support and planned installation or service days, with travel and site access agreed in the scope.
Eastern Northwest Indiana sites are farther from our office. We plan service windows, replacement parts and remote access before dispatch rather than imply a nearby branch.
This hub covers Northwest Indiana, including Lake County in Indiana, not Lake County in Illinois. Illinois I-55 sites stay on the Will County hub, and other Chicago-area locations are on the Chicago hub.
See every BTI service on the BTI Northwest Indiana hub.
1441 Branding Ave, Suite 200
Downers Grove, IL 60515
Managed IT line: 312-492-2613
Main office: 312-432-5300
24/7 support: 800-HELP-BTI (800-435-7284)
Monday to Friday, 8:00 AM to 5:00 PM CT
Document and segment production, office, guest and security traffic. Secure vendor connections and plan maintenance around operating windows.
Validate warehouse Wi-Fi for moving scanners, keep WMS connections documented and monitor firewalls and servers across shifts.
Standardize identity, Microsoft 365 and backups, with remote help first and planned engineering visits for hardware and network changes.
BTI Communications Group, LTD. serves Chicago and the surrounding suburbs. Pick your area for local services.
Chicago and Chicagoland businesses.
Western suburb businesses, served from our Downers Grove office.
Schaumburg corridor and Cook County northwest suburb businesses, served from our Downers Grove office.
North Shore and Lake County businesses, served from our Downers Grove office.
Joliet, Bolingbrook, Romeoville and Plainfield businesses on the I-55 corridor, served from our Downers Grove office.
Aurora, Batavia, Geneva and St. Charles businesses along I-88, served from our Downers Grove office.
Hammond, Gary, Merrillville, Portage and Valparaiso businesses, served from our Downers Grove, Illinois office.
Over 40 years of IT, security and communications work. Call 630-343-1322 for security or 312-492-2613 for IT, or book a free consultation.
Get a free consultation400+ engineers across IT, networks, communications and security, so complex issues do not stall.
IT, phones, cameras, access control and cabling from one team that already knows your site.
ISO 27001 compliant governance, independently reviewed through the TAG ISO 27001 Compliance Program.
Engineers leave from Downers Grove for Northwest Indiana sites.
Microsoft Partner, Cisco Select Partner, SMB Black Belt Certified Partner and Cisco Meraki partner.
A Chicagoland company with an office and warehouse in Downers Grove.
Managed IT and IT support built around each industry, with local examples from across Northwest Indiana.
Each building type asks something different of its network, doors and cameras. These are the buildings we are asked about most in Northwest Indiana.
BTI Communications Group, LTD. provides fully managed and co-managed IT from its Downers Grove office, with a help desk, on site engineers and a 24/7 NOC/SOC. We support companies in Gary, Hammond, Merrillville, Crown Point and Portage and across Northwest Indiana. Call 312-492-2613.
Northwest Indiana clients typically pay $60 to $290 per user per month. Where you land depends on support level, security services, devices and locations. BTI sends an itemized proposal after a short discovery call so you can see what is included.
Yes. BTI provides managed IT services and IT support to Gary businesses with a remote help desk that starts right away, a 24/7 NOC/SOC, and on site engineers from our Downers Grove office, about 39 miles away.
Yes. Offices and warehouses there get the same help desk, Microsoft 365 management, backups and security monitoring, with engineers on site for installs, moves and network projects.
Help desk, on site engineers, Microsoft 365 management, device and patch management, backups, network and firewall management, security monitoring through our 24/7 NOC/SOC, vendor management and IT planning, fully managed or co-managed.
No. Our Chicagoland office is at 1441 Branding Ave, Suite 200, Downers Grove, IL 60515. Most support is remote, and engineers drive to Northwest Indiana sites when on site work is needed. Call 312-492-2613.
With managed IT, BTI is your IT department. With co-managed IT, your internal IT team keeps strategy and ownership, and BTI adds help desk capacity, after hours coverage, security tools and project engineers.
Most transitions follow a planned onboarding of discovery, access handoff, tool rollout and help desk go live. The timeline depends on size and how well the current environment is documented, and users keep working throughout.
Yes. We design and validate warehouse Wi-Fi with Ekahau for racking, high ceilings and dock doors, so scanners and vehicle mounted computers roam without dropping, and we manage the network after go live.
Yes. As a Microsoft Partner we manage licensing, email, Teams, SharePoint, OneDrive, Intune and identity, along with backups for Microsoft 365 data.
Yes. CMMC and other compliance work is completed and contracted by BTI and its partners, including top industry professionals in each category. Managed IT puts the technical controls and documentation in place.
Yes. Our 24/7 NOC/SOC monitors systems around the clock and handles alerts as they happen. Ask about after hours help desk coverage for your users during the consultation.
Yes. Co-managed IT is built for that. We fill the gaps your team names, from help desk overflow to security operations.
Yes. BTI provides business phones, security cameras, access control and cabling, so one partner can support the whole building.
A free consultation reviews your current support, risks and goals. No obligation.