Over 40 Years in BusinessISO 27001 compliantPublic sector: GSA contract holder
LA 562-298-5000 · Chicagoland 312-432-5300 · Phoenix 602-733-6807 · Client Support
Over 40 Years in BusinessISO 27001 compliantPublic sector: GSA contract holder
LA 562-298-5000 · Chicagoland 312-432-5300 · Phoenix 602-733-6807 · Client Support
Downers Grove office · Northwest Indiana, the suburbs and Northwest Indiana
BTI Communications Group designs, sells, installs and supports Brivo plus Eagle Eye systems from our Downers Grove office. BTI has Over 40 years in business and has delivered commercial security since the 2010s. Hammond, Merrillville, Valparaiso and Crown Point sites often split plant, yard and office views, so a cloud video plan has to name those cameras, the network path, and who reviews footage after hours. BTI designs, sells, installs and supports Brivo access control and Eagle Eye cloud video, and can take over existing Brivo or Eagle Eye accounts after a documented review.
Brivo access control · Eagle Eye cloud video · 24/7 NOC/SOC · Illinois security license 127.001638
Tell us which sites and views need attention. A BTI engineer replies within one business day.
Prefer to talk? Call 630-343-1322. Never send passwords or account credentials through this form.
Who installs Brivo access control and Eagle Eye cloud video in Northwest Indiana? BTI Communications Group, LTD. designs, sells, installs, supports and takes over existing Brivo accounts across Northwest Indiana, the collar counties and Northwest Indiana from our Downers Grove office, and adds Eagle Eye cloud video where you want cameras in the same workflow. Illinois security license 127.001638.
We start with the openings: readers, controllers, locks, power, door contacts and request to exit, plus credentials, schedules and administrator roles in Brivo Access. Eagle Eye cameras are then placed where door events need a clip, so investigations start from the event instead of a search through hours of video.
Bridges, cloud managed recorders, controllers, PoE, cabling and upload capacity still decide what records and how a door behaves during an outage. BTI sizes those dependencies in the design and tests them before handoff.
Moving an existing Brivo or Eagle Eye account to BTI starts with confirming who owns and administers it. We document the doors, cameras, users, schedules and subscriptions before any change, so nothing is deleted or cancelled before the authorized handoff.
24/7 system health and alert monitoring is available, plus a 24/7 converged security NOC/SOC. Calls are answered in real time and client emails get a reply within 15 minutes.
These are planning examples, not claims of named customers or completed local installations.
These are BTI client reviews, not claims of projects in this service area.
BTI consistently solves IT challenges that our staff doesn't have the skill or time for. Their installation team is excellent and their support always makes sure all of our issues are solved.
BTI has been exactly what our growing company has needed for so long! They provide friendly, professional service and have consistently been willing to go above and beyond to ensure our complete satisfaction.
The entire team at BTI has exceeded my expectations. They took my company to the technology and security level I needed.
BTI has been installing security systems for Over 40 years, and our Downers Grove office is a Brivo and Eagle Eye reseller and installer for the Northwest Indiana area. We design cloud video for distribution centers along I-55 and I-80, downtown offices, suburban schools and houses of worship.
A technician maps coverage at docks, lots and entries, checks network closets and confirms upload speed at each address.
Our crews work outdoors through Northwest Indiana winters, with housings and heaters picked for cold docks and freezer rooms.
We create the Eagle Eye account, set camera subscriptions, add users by site and link video to Brivo doors.
Retiring an old NVR? A Bridge or CMVR keeps your working cameras online, and analog cameras can use an analog ready recorder.
Remote support, truck rolls from Downers Grove and device health alerts from the 24/7 NOC/SOC.
We can enable Eagle Eye 911 Camera Sharing so emergency responders see live views you choose to share during an incident.
Northwest Indiana businesses often inherit cameras from a prior vendor or a merger. BTI takes over existing Eagle Eye accounts and Brivo accounts, so the cameras and stored video stay put and support simply changes hands.
Call 630-343-1322 to start. BTI designs, sells, installs, supports and takes over existing Brivo accounts, and Eagle Eye accounts follow the same path.
Eagle Eye manages every camera from the cloud. For each building we choose one of three ways to hold the video, based on how many cameras there are and how much upload the circuit can spare.
| Method | Storage location | Suited to |
|---|---|---|
| Eagle Eye Bridge | Cloud storage, with a local buffer that rides through internet outages | Offices, branches and churches |
| Eagle Eye CMVR | Local storage on the recorder, plus cloud copies by camera | Warehouses, plants and campuses with dozens of cameras |
| Camera direct | Cloud only, with no appliance on site | Small storefronts or a single entry |
Eagle Eye cites at least 48 hours of local buffering for a balanced Bridge system, and uploads can be scheduled overnight for sites on smaller suburban circuits.
Eagle Eye is camera agnostic and works with your existing IP and ONVIF cameras. Before quoting new cameras, we check the ones you own against the Eagle Eye compatibility list. Good cameras stay. We replace only failed units and fill coverage gaps.
Eagle Eye joined Brivo through a merger that closed December 29, 2025, so access control and video now run on one platform. Our door work is on Brivo access control in Northwest Indiana.
A door held open at a Bolingbrook dock links straight to the Eagle Eye clip in Brivo.
Facilities teams with sites in Naperville, Elk Grove Village and the Loop manage doors and cameras from one login.
Standard, Professional, Enterprise and Multifamily are the four editions, and we help you choose per building.
These Eagle Eye products show up on most of our Northwest Indiana area jobs. Every panel, reader and recorder we carry is on the Brivo and Eagle Eye hardware page.
Product image: Brivo
Fits a branch office or church. Video goes to the cloud and is buffered locally during an outage.
Product image: Brivo
Local disks for long retention at warehouses and schools, managed in the cloud.
Product image: Eagle Eye Networks
Long view coverage down truck courts, fence lines and parking rows.
Product image: Brivo
Several sensors on one mount to cover a building corner or a large lot.
Our Brivo Eagle Eye Cloud VMS page goes deeper on licensing, apps and support for multi-site companies.
Have sites northwest of the city? See Eagle Eye cloud video in the Northwest Suburbs.
Analytics in Eagle Eye run in the cloud, so new tools arrive without a new box on the wall.
Find a forklift, a person or a vehicle across all cameras by description.
Record trucks at gates for logistics yards in Joliet, Elwood and Romeoville.
Announced by Brivo in March 2026, Eeva takes plain language instructions and works across the cameras you already run.
Brivo reports that Brivo Eagle Eye Gun Detection received a 2026 Secure Campus Award, a fit for schools and churches.
Subscriptions are per camera. Each one combines a resolution level with a cloud retention period, so a dock camera and an office hallway camera do not have to carry the same plan.
BTI sells Eagle Eye Complete, a single recurring subscription that covers cameras, recording hardware and cloud service.
Short retention suits hallways, while gates and docks often need more. A CMVR can hold footage on site.
Eagle Eye monitoring from BTI ranges from device health to event review, staffed by our 24/7 NOC/SOC.
24/7 system health and alert monitoring available, plus a 24/7 converged security NOC/SOC. After the survey you get a written proposal listing each subscription.
Northwest Indiana projects bring a few recurring details.
Outdoor cameras need heaters and sealed housings, and mounts are placed away from snow piles and plow paths.
Freezer and cooler rooms need cameras rated for low temperatures and condensation control at the door.
Downtown and near suburb buildings often need new cable paths. Our cabling team plans those runs with the camera layout.
The Moody Church and Edgewood are among the Northwest Indiana organizations BTI has served.
The same team runs structured cabling and network switches, so cameras have the power and bandwidth they need.
Photos are BTI installs in the Northwest Indiana area with no client signage shown.
1441 Branding Ave, Suite 200
Downers Grove, IL 60515
Office: 630-343-1322
24/7 technical support: 800-HELP-BTI (800-435-7284)
Our Downers Grove office covers the city, the collar counties and Northwest Indiana.
Northwest Indiana, Evanston, Oak Brook, Schaumburg, Elk Grove Village, Des Plaines, Skokie, Orland Park, Tinley Park, Cicero
Downers Grove, Naperville, Aurora, Wheaton, Lombard, Bolingbrook, Joliet, Romeoville, Elgin, St. Charles
Waukegan, Libertyville, Vernon Hills, Crystal Lake, Hammond, Gary, Merrillville
Sometimes, for a limited period, while qualifying cameras are moved to Eagle Eye. The survey will say whether a temporary overlap is practical.
Multi-site designs can live in one Eagle Eye account when that is the right fit. Licensing, admins and support hours are written into the proposal for each site.
BTI has been in business for Over 40 years and has delivered commercial security since the 2010s.
4-hour onsite emergency response is available under BTI support agreements. Emergency support is available 24/7. Call 800-435-7284.
BTI designs, sells, installs and supports Brivo access control and Eagle Eye cloud video, and can take over existing Brivo or Eagle Eye accounts after a documented review.
Use this Buyer’s Guide to plan an Eagle Eye cloud video system in Northwest Indiana. Start with a site survey, camera placement, bandwidth, retention and who reviews footage, and confirm how Brivo door events, if included, will open the matching clip. BTI designs, sells, installs and supports Brivo access control and Eagle Eye cloud video, and can take over existing accounts after a documented review. This page is not an Avigilon product offering.
A typical Northwest Indiana project covers survey and scoping, a line item proposal, installation and testing, cloud account setup, and admin training. 4-hour onsite emergency response is available under BTI support agreements. Emergency support is available 24/7. Call 800-435-7284.
Client stories
Providing Brivo plus Eagle Eye design, installation, service and support in Hammond, Merrillville, Crown Point and nearby Northwest Indiana communities.
Providing Brivo plus Eagle Eye design, installation, service and support in Valparaiso, Gary, Munster and nearby Northwest Indiana communities.
Providing Brivo plus Eagle Eye design, installation, service and support in Highland, Dyer, Schererville and nearby Northwest Indiana communities.
Providing Brivo plus Eagle Eye design, installation, service and support in East Chicago, Portage, Hobart and nearby Northwest Indiana communities.
These are planning examples, not claims of named customers or completed local installations.
This is a planning scenario, not a claimed BTI customer. A Crown Point firm with two buildings wants one Eagle Eye account and a written review before any existing recorder is retired.
This is a planning scenario, not a claimed BTI customer. A Merrillville warehouse wants dock and yard cameras, with a Brivo event opening the man-door clip.
This is a planning scenario, not a claimed BTI customer. A Valparaiso office wants cloud retention and a short list of people who can export footage.
BTI designs, sells, installs and supports Eagle Eye cloud video for Northwest Indiana organizations from our Downers Grove office. BTI designs, sells, installs and supports Brivo access control and Eagle Eye cloud video, and can take over existing Brivo or Eagle Eye accounts after a documented review.
Northwest Indiana work often includes plants, warehouses and professional offices that need dock and yard coverage on Eagle Eye, kept distinct from other camera platforms.
1441 Branding Ave, Suite 200
Downers Grove, IL 60515
Call 630-343-1322
Office hours: Monday to Friday, 8:00 AM to 5:00 PM CT. Emergency support is available 24/7. Call 800-435-7284.
Get directions. Read our Google reviews.
Our Downers Grove office is about 32 to 56 miles away from most Northwest Indiana communities. BTI has been in business for Over 40 years and has delivered commercial security since the 2010s. 4-hour onsite emergency response is available under BTI support agreements. Illinois security license 127.001638.
Yes. Our Downers Grove team installs Eagle Eye cameras, Bridges and CMVRs in Northwest Indiana, the suburbs and Northwest Indiana.
Yes. BTI takes over existing Eagle Eye and Brivo accounts. Your cameras, video and users stay, and we take on service and renewals.
In most cases. Eagle Eye is camera agnostic and works with existing IP and ONVIF cameras, and coax cameras can use analog ready recorders. We check every model during the survey.
Yes, when the right housings are used. We specify outdoor cameras with heaters and sealed housings for cold docks and lots.
The Bridge or CMVR keeps recording locally and uploads buffered video once the connection is back.
Each camera has a subscription based on resolution and cloud retention. Eagle Eye Complete can also bundle the hardware into one recurring subscription. We quote in writing after a survey.
Yes. BTI sells Eagle Eye monitoring backed by our 24/7 NOC/SOC and can set up 911 Camera Sharing.
Yes. Since the merger, Brivo access events and Eagle Eye recordings appear side by side under one login.
Send us your building list and camera count. We will survey, test the cameras you have and send a written proposal.
