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Utilities & critical infrastructure solutions: Overview · AI · Security Systems · IT Services · Cybersecurity & Compliance · Communications

Cybersecurity and Compliance for Water and Wastewater Utilities

Water systems are a recognized target. CISA and EPA have repeatedly warned that attackers are probing internet-exposed control systems, default passwords and weak remote access at water and wastewater utilities. Many utilities run small teams, older equipment and remote sites connected over a mix of links. BTI protects the business network and the boundary to operational technology around the clock, supports your AWIA risk and resilience work, and keeps evidence ready for regulators, boards and insurers. BTI supports several water utilities.

This page is part of BTI's connected technology solutions and advisory services for utilities and critical infrastructure.

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Top Cyber Risks for Water Utilities

  • Internet-exposed control interfaces and remote access tools with weak or default passwords
  • Flat networks where business IT, cameras and control systems can reach each other
  • Ransomware on billing, customer and business systems that disrupts operations support
  • Vendor and integrator remote access that is always on and rarely reviewed
  • Phishing and credential theft targeting office and operations staff
  • Unpatched legacy systems that can't be replaced quickly

Requirements and Guidance We Map To

America's Water Infrastructure Act (AWIA) Section 2013

AWIA Section 2013 requires community water systems serving more than 3,300 people to complete a risk and resilience assessment, including cybersecurity, and an emergency response plan, and to certify them to EPA on a recurring schedule. BTI supports the cybersecurity and physical security portions with assessment data, findings and documented countermeasures. Your utility certifies to EPA.

CISA Water and Wastewater Sector Guidance

Controls prioritized using CISA's water and wastewater sector resources and the CISA Cross-Sector Cybersecurity Performance Goals, starting with the basics that stop most attacks: remove internet exposure, change default passwords, require MFA on remote access, segment networks and keep tested backups.

NIST Cybersecurity Framework

Assessments and roadmaps aligned to the NIST Cybersecurity Framework, giving boards and councils a clear picture of risk and progress.

Our Utility Cybersecurity Services

IT/OT Segmentation and Secure Remote Access

Firewalls and zones that separate business IT, security devices and SCADA, with MFA-protected, logged and time-limited remote access for staff and vendors. We design with your operations team and control system integrator and never change process control without them. → Network security · IoT security

24/7 Managed Detection and Response

BTI's 24/7 NOC/SOC partner backed by a SOC 2 audited operations center monitors endpoints, identity, email and network traffic, including activity at the IT/OT boundary: 10,000+ alerts handled, zero missed.

Risk Assessments and vCISO

Assessments that feed your AWIA risk and resilience assessment, ranked by risk and cost, plus a virtual CISO who briefs your board or council. → Cybersecurity assessment · vCISO

Incident Response and Ransomware Readiness

Immutable backups, tested restores, an incident response plan that ties into your emergency response plan, and tabletop exercises with operations, following CISA #StopRansomware guidance.

Policies, Training and Audit Evidence

Security policies, access reviews, staff training and evidence packages for regulators, insurers and grant applications. Our clients pass 94% of audits on the first attempt. → Governance, risk & compliance

Who We Support

  • Community water systems working through AWIA requirements
  • Wastewater and sanitation agencies protecting plants and lift stations
  • Municipal utility departments and special districts with small IT teams

Cyber and Physical Security, Together

AWIA assessments cover both cyber and physical risk. Because BTI also designs critical infrastructure security systems, including perimeter analytics, thermal and radar at remote sites, the cameras and access controllers at your plants are segmented, patched and monitored inside the same program. → Converged security

Governed AI and Automation for Defense

Operators see AI in headlines. They don't see the AI virtual workforce that correlates thousands of events and flags unusual access at the IT/OT boundary in real time. BTI is your Guided Automation Partner, closing that gap safely.

  • AI-assisted detection in BTI's NOC/SOC across business systems and remote access
  • Segmentation from SCADA: AI tools stay on business networks and never control process equipment
  • Protected data: keep system diagrams and vulnerability details out of public AI tools, under a policy aligned to the NIST AI RMF
  • Guided Automation advisory services are included in all managed IT plans at no extra cost. AI tools are optional add-ons. → AI security, governance & risk · Utilities AI

Cybersecurity or Managed IT?

This page covers threat protection and compliance. For helpdesk, multi-site networks, field devices and business system support, see Utilities IT Services. Most utilities use both under one agreement.

Why Utilities Choose BTI

40 years in business98% client retentionSOC 2 audited NOC/SOC partnerISO 27001 compliant10,000+ alerts, zero missed94% first-attempt auditsadvisor reply within one business day100% financing covers hardware, licensing and labor

Who We Work With

BTI supports several water utilities.

Related

Other industries: Government Cybersecurity & ComplianceLogistics Cybersecurity & ComplianceCybersecurity services

Frequently Asked Questions

What does AWIA require for cybersecurity?

AWIA Section 2013 requires community water systems serving more than 3,300 people to assess risks to their system, including cybersecurity, prepare an emergency response plan and certify both to EPA on a recurring schedule.

Can BTI complete our AWIA assessment?

BTI supports the cybersecurity and physical security portions with assessment data, findings and documented countermeasures. Your utility completes and certifies the assessment to EPA.

How do you protect SCADA without disrupting operations?

By segmenting business IT from control systems, securing and logging remote access, and monitoring the boundary 24/7, designed with your operations team and control system integrator.

What should a small water utility do first?

Remove internet exposure of control systems, change default passwords, require MFA on remote access, segment networks and keep tested, offline backups, as CISA recommends.

Do you work with wastewater utilities and special districts?

Yes. BTI supports several water utilities and designs programs that fit wastewater agencies, municipal utility departments and special districts.

How do you help with audits?

We map controls to AWIA, CISA guidance and the NIST CSF, collect evidence and package it for regulators and insurers. Our clients pass 94% of audits on the first attempt.

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