Over 40 Years in BusinessISO 27001 compliantPublic sector: GSA contract holder
LA 562-298-5000 · Chicagoland 312-432-5300 · Phoenix 602-733-6807 · Client Support
Best of breed. Itemized. BTI runs, protects and supports your IT with 400+ engineers, including the 24/7 NOC/SOC and help desk staff who work as part of BTI's team. You see every line in your proposal and why we chose it.
IT sales, business hours: Los Angeles 323-510-8003 · Chicagoland 312-492-2613 · Phoenix 480-272-8728
The first consultation and the initial IT assessment conversation are free. The assessment scope is set on the initial engineering consult call.
Over 40 years · 98% client retention · ISO 27001 compliant governance · Cisco Select Partner · Microsoft Partner
Day-to-day user support, monitoring and patching so your team stays productive.
IT help desk outsourcing · Managed infrastructure · Managed patching and vulnerability management · city pages below.
Your IT person is retiring, or your current MSP is not working. We document what you have, take over in a planned cutover, and keep you running.
Moving, adding a floor or opening a new site. Network, cabling, Wi-Fi, internet, phones, cameras and access control on one timeline. Financing from 4% for qualified infrastructure projects.
Converged cyber and physical security.
Co-managed IT and IT staff augmentation for internal IT teams, with a signed responsibility matrix.
Co-managed IT · IT staff augmentation · Co-managed vs managed IT.
AI advisory is included in the managed IT and managed AI plans. We help you turn routine work into governed workflows in your own hosted Azure tenant.
AI services · AI Buyer's Guide.
Best of breed with itemized pricing simply means, for example, instead of selling you a single-vendor firewall device at an inflated markup, we sell you an enterprise-grade Cisco device at a small markup. For the same money, you get a higher quality solution rather than a single-vendor bundle sold at a high margin.
Managed IT runs $60 to $290 per user per month.
Managed IT and managed security run on the same 24/7 NOC/SOC. Explore cybersecurity services, including Cyber Liability Essentials (required for BTI managed security clients) and Cyber Watch, plus endpoint protection.
For roadmaps, budgets, assessments and due diligence, see IT consulting.
Client stories
98% client retention · 400+ engineers, including the 24/7 NOC/SOC and help desk staff who work as part of BTI's team. · Every employee passes an FBI background check
Certified experts · Full-stack IT
We connect your technologies and manage them one at a time or all together, with ISO 27001 compliant governance and a 24/7 NOC/SOC.
Help desk, monitoring and managed IT for your team, plus AI tools set up and managed for your business.
Managed IT ›AI services ›Threat detection, endpoint protection and monitoring built into how we run your IT.
Learn more ›Policies, controls and audit preparation for the standards your business works under, backed by our 24/7 NOC/SOC.
Learn more ›Business phones and unified communications, configured and supported by one team.
Learn more ›Video surveillance, access control and alarms, installed and supported.
Learn more ›Managed, monitored backup and recovery for your cloud and on-site systems.
Learn more ›Wired and wireless business networks, designed, installed and supported.
Learn more ›Structured cabling and low-voltage work for new builds, tenant improvements and remodels.
Learn more ›Planned IT projects such as network upgrades, cloud moves and server work, scoped and delivered by our engineers.
Learn more ›BTI charges for outcomes, not assessments, design, and strategy. Clients rave about the value of these and come to expect the ROI in every engagement as if it were automatic. Every managed IT engagement starts with a no cost or obligation infrastructure assessment and architecture planning process to identify risk, compliance gaps, and scalability needs.
Once you say “go,” we onboard your enterprise-grade IT support and stabilize your systems and network configuration. Your 24/7 NOC onboards in weeks and begins handling all monitored alerts, patches, and updates while your 24/7 SOC protects and remediates against any cyberthreats and vulnerabilities. Your local helpdesk and field engineers handle every support ticket and dispatch. You go from wherever you started to ISO aligned operational excellence in less than a month.
BTI can deliver on-site or remote, cloud-based or on-premises, secure and AI enabled solutions for IT, VoIP, and security systems with in-house experts.
No other MSP offers the level of enterprise-grade products, services, professional licensing, and independent third party validation that BTI offers.
Wherever it makes sense, you explore opportunities to consolidate services and projects, cutting cost and accelerating progress.
Review consolidated monthly reporting with clear visibility into performance, projects, risk, and suggestions for future improvements.
Whether or not formal regulatory compliance assessments are required, BTI aligns Managed IT operations with established security and governance frameworks such as CIS Controls and ISO 27001.
These frameworks guide how we design, monitor, and manage your infrastructure, from access controls and system hardening to patch management, logging, and incident response.
As part of our compliance-driven infrastructure-led Managed IT approach, we also offer security validation services such as risk assessments and penetration testing to help identify gaps, verify controls, and reduce exposure over time.
BTI supports organizations at different stages of growth, from 50-person teams outgrowing ad-hoc security and IT to multi-location and regulated environments that adhere to strict compliance standards.
If you’re ready to move beyond reactive support and improve your security, IT, and communication technology systems, our on-site and remote managed services teams will meet you where you are today, and support where you’re going next. Read our 2026 report to understand our position in the market and our perspective on supporting businesses with co-managed IT and converged security to enable AI success.
This is why organizations choose BTI when uptime, accountability, and scale start to matter.
From cloud and infrastructure to compliance and user support, our Managed IT Services Solutions adapt to your goals and support provable compliance so you can scale without undue risk or liability. For those businesses with in-house IT, BTI offers a la carte services to supplement manpower, tools, and expertise.
Our managed IT services include always-on protection using layered cybersecurity tools, user training, and compliance safeguards. Your data stays safe, no matter the threat.
Whether remote or on-site, our IT helpdesk services deliver responsive support that resolves problems fast, keeping your team focused and efficient.
Infrastructure-led managed IT built for regulated enterprises with compliance and uptime requirements.
SaaS sprawl, per-seat AI add-ons, token and credit fees, and renewal increases have become a real line item for growing businesses. In Zylo's 2026 SaaS Management Index survey of 218 IT leaders, 78% reported unexpected charges tied to consumption-based or AI pricing in the past year, and 61% had to cut projects because of unplanned SaaS cost increases (Zylo).
Through its managed IT services, BTI makes both kinds of AI work inside your real workflows, then does three things with them: optimizes what you spend, converts expensive AI consumption into low-cost governed workflow automations, and governs the tools, the usage and the systems they touch.
Microsoft Copilot, ChatGPT, Claude and Gemini, chat tools and voice agents your staff use directly, in a company-controlled workspace with access controls and logging.
AI features embedded in the SaaS apps you already pay for, background automations and agents, and AI analytics in security and monitoring, like our 24/7 NOC/SOC's automated alert triage (10,000+ alerts handled, zero missed).
Managed IT typically runs $60 to $290 per user per month, itemized, with no surprise fees. → See managed IT pricing
BTI Provides Enterprise-Grade Managed and Co-Managed IT Tailored to the Particular Needs of Different Industries
Managed IT, networks and help desk support built for how your industry actually works.
Managed IT, EHR uptime and HIPAA-aligned support for clinics and medical groups.
Healthcare IT services →
Managed IT and help desk support for public agencies with lean IT teams.
Government IT services →
Network, device and help desk support for K-12 districts, charter schools and colleges.
School and college IT services →
Warehouse Wi-Fi, ERP uptime and network support across every shift.
Logistics and manufacturing IT services →
GLBA-ready managed IT for CPA, tax, title and mortgage firms.
Managed IT for CPA, title and mortgage firms →
IT support for water utilities and special districts, with office IT kept apart from plant systems.
IT services for water utilities →
Job trailer networks, mobile device support and tenant improvement cabling.
IT support for construction companies →
Practical managed IT for churches, ministries and nonprofit offices.
IT services for nonprofits and churches →
Venue Wi-Fi, point of sale networks and managed IT for parking operators and venues.
Venue and parking IT services →Governance & assurance
Held by the platforms and providers BTI resells or uses
These certifications, audits and attestations belong to the third-party platforms and providers, not to BTI. Which ones apply depends on the specific platform, service, data center, processor, monitoring provider, or vendor used in your solution. Ask us which apply before you buy.
Government & industrial credentials
Vetted and approved to serve government, public sector, and safety-critical organizations under nationally recognized contract vehicles and standards.
BTI is a GSA contract holder (47QTCA21D00BA), so federal agencies and other eligible buyers can purchase through our GSA Schedule.
CMAS contract awardee (California), serving state and local government entities, educational institutions and other eligible California public organizations.
A TESMA contract awardee under the Los Angeles County Telecommunications Equipment & Services Master Agreement, available to Los Angeles County agencies and other eligible public organizations.
ISN serves 900 Hiring Clients and 90,000 active contractors and suppliers. BTI holds an ISNetworld membership, with safety, insurance, and security practices monitored and reported by ISNetworld.
“Our first and primary goal is to deliver the foremost level of technical quality that can be delivered reliably for each client’s budget.”
Eric Brackett, Founder & President of BTI Communications Group
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Where We Work
BTI serves clients across the United States, with additional partners in Canada and the United Kingdom. Hover over any state to see it highlighted.
Niagara-on-the-Lake, Ontario
Heybridge, Maldon
Essex, United Kingdom
Local, On the Ground
Work with experienced managed IT services providers that support deployment, infrastructure planning, and ongoing network support across Chicago, Los Angeles, and Phoenix business environments.
Healthcare IT services · Los Angeles · Chicago · Phoenix and Tucson
Client stories
98% client retention · 400+ engineers, including the 24/7 NOC/SOC and help desk staff who work as part of BTI's team. · Every employee passes an FBI background check
FAQ
BTI is a strong fit for organizations of about 20 users and up. AI-enabled teams of around 20 users often get as much value as much larger firms, because automation multiplies what each person can do. We tailor every plan with itemized monthly pricing.
Multi-layer protection including endpoint security, threat detection, vulnerability management, phishing training, and proactive monitoring to safeguard your network and data.
Structured process: discovery/planning, risk assessment, deployment/optimization, and ongoing partnership with minimal disruption and comprehensive training.
Local coverage
Ready when you are
“BTI has been exactly what our growing company has needed for so long! They provide friendly, professional service and have consistently been willing to go above and beyond to ensure our complete satisfaction.”
IT sales, business hours: Los Angeles 323-510-8003 · Chicagoland 312-492-2613 · Phoenix 480-272-8728
The first consultation and the initial IT assessment conversation are free. The assessment scope is set on the initial engineering consult call.
