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IT Services and Managed Support for Water Utilities

A water or wastewater utility runs around the clock, but its IT team is often one or two people, or a shared city department with other priorities. They support the billing system, the administration office, field crews' tablets, connections to remote sites and the boundary between business IT and plant control systems. BTI runs and supports utility IT so operators can focus on water quality and service. BTI supports several water utilities.

This page is part of BTI's connected technology solutions and advisory services for utilities and critical infrastructure. The same team supports your networks, cameras, phones and cybersecurity, so a problem at a remote site gets one owner.

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What Utility IT Support Includes

Helpdesk for Office Staff, Operators and Field Crews

Support by phone, email and portal for customer service, billing, engineering and operations staff, with after-hours coverage for a 24/7 operation.

Multi-Site Networks and Remote Connectivity

Treatment plants, administration buildings, yards and remote sites need reliable, secure connections. BTI is a Cisco Select and SMB Black Belt partner with thousands of commercial deployments, and cloud-managed firewalls and switches let a small team see every site from one dashboard. Wi-Fi in offices, plants and yards is designed and tested with Ekahau. → Cisco Meraki partner · Network design · Network installation

A Clear IT/OT Boundary

BTI manages business IT and the network edge that separates it from SCADA and process control. We design firewalls, remote access and monitoring at that boundary with your operations team and control system integrator, so business IT changes never reach the plant floor by accident.

Billing, Customer and Business Systems

Infrastructure, backups and access for customer information, billing, work order, GIS and finance systems, with coordination with software vendors.

Field Devices

Tablets and laptops for meter readers and field crews, managed, updated and tracked, with mobile connectivity and secure access to work orders.

24/7 NOC Monitoring and Backups

BTI's 24/7 NOC/SOC partner backed by a SOC 2 audited operations center watches servers, circuits and network devices around the clock. Backups are tested so billing and records can be restored quickly.

Co-Managed IT

Keep your IT staff or the city's IT department in charge, and add BTI's helpdesk, NOC, engineers or after-hours coverage. → Co-managed IT

Who We Support

Water and wastewater utilities with treatment plants and remote sites
Municipal utility departments that share IT with a city or county
Water, sanitation and irrigation districts with small administrative teams

Pricing and Funding

Managed IT runs $60 to $290 per user per month, depending on scope, support hours and security level. You get itemized monthly pricing a board or council can review line by line. 100% financing covers hardware, licensing and labor, so network and remote site upgrades can move ahead of capital cycles. → Managed IT pricing · Vendor financing

Onboarding a 24/7 Operation

Discovery: sites, users, systems, circuits, vendors and the current IT/OT boundary
Documentation: network diagrams, asset lists and admin credentials brought under utility control
Stabilize: monitoring, backups and patching on business systems, with change windows agreed with operations
Improve: a roadmap aligned to budget, rate cycles and resilience planning

Governed AI in Utility IT

Staff see AI chat tools. They don't see the AI virtual workforce in BTI's NOC that triages alerts, patches business systems overnight and spots failing hardware at remote sites. BTI is your Guided Automation Partner, and we make sure the AI your staff use is just as controlled.

Utility-controlled AI workspaces with access controls and audit logging
Data controls that keep system diagrams, vulnerability details and customer data out of public AI tools
Segmentation: AI tools stay on business networks, separated from SCADA
NOC automation: 10,000+ alerts handled, zero missed
Guided Automation advisory services are included in all managed IT plans at no extra cost. AI tools are optional add-ons.

For remote site analytics and operations AI, see Utilities AI.

IT Services or Cybersecurity?

This page covers running and supporting your utility's IT. Patching, backups and monitoring are included in every plan. For AWIA risk and resilience support, CISA water sector controls, incident response and audit evidence, see Utilities Cybersecurity & Compliance. Most utilities use both under one agreement.

Why Utilities Choose BTI

40 years in business98% client retentionSOC 2 audited NOC/SOC partnerISO 27001 compliantCisco Select and SMB Black Belt partnerThousands of commercial deploymentsadvisor reply within one business day100% financing

Who We Work With

BTI supports several water utilities.

Utilities: Overview Security Systems AI Cybersecurity & Compliance Communications

Other industries: Government IT servicesLogistics IT services Managed IT

Frequently Asked Questions

What IT services do water utilities need?

Helpdesk for office and field staff, secure multi-site networks, remote site connectivity, support for billing and work order systems, managed field devices, 24/7 monitoring and tested backups.

How much does managed IT cost for a utility?

BTI's managed IT runs $60 to $290 per user per month depending on scope, support hours and security level, with itemized monthly pricing.

Do you manage our SCADA system?

BTI manages business IT and the secured boundary between IT and operational technology, working with your operations team and control system integrator. We don't operate process control.

Can you work with our city's IT department?

Yes. Under co-managed IT, BTI adds helpdesk, NOC monitoring, engineering or after-hours coverage while existing staff stay in charge.

Do you provide after-hours support?

Yes. BTI's NOC/SOC monitors around the clock, and after-hours helpdesk coverage is available for 24/7 operations.

Is AI advisory included?

Guided Automation advisory services are included in every managed IT plan at no extra cost. AI tools are optional add-ons.

Talk to a BTI IT Advisor

An advisor replies within one business day. Get My Free IT Assessment · Book an AI Opportunity Assessment · Call 800-435-7284

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Tell us about your sites and systems. An engineer replies within one business day on new design and technical sales inquiries.

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