BTI Customer Support: Get Help 24/7
Existing BTI clients: call our help desk or open a service ticket and a trained support specialist will track your issue until it’s solved. Coverage hours and response times depend on your support plan.
Call 800-HELP-BTI (800-435-7284) Open a Service Ticket Email Support- ✓ 40 years in business
- ✓ ISO 27001 compliant
- ✓ 400+ engineers and technicians across BTI plus our 24/7 NOC/SOC and help desk
- ✓ Coverage based on your support plan
How to Reach Support
☎ Call the Help Desk (fastest)
800-HELP-BTI
800-435-7284 · toll-free
Required for urgent requests under support agreements, and for emergencies and after-hours issues.
📝 Open a Service Ticket
Fill out the service ticket form and your account representative or a service technician will contact you.
Email Support
info@btigroup.com
For non-urgent questions. For outages and urgent requests, please call.
Regional Offices
| Location | Phone |
|---|---|
| National Help Desk | 800-HELP-BTI (800-435-7284) |
| Los Angeles | 562-298-5000 |
| Chicago | 312-432-5300 |
| Phoenix | 602-733-6807 |
Hours & Emergencies
Coverage depends on your support plan, up to 24 hours a day, 7 days a week, with on-site and remote monitoring and maintenance for:
- Business computer networks
- Business telephone systems
- Security and surveillance systems
- Access control systems
Urgent, emergency or after-hours? Urgent requests under support agreements must be made by phone. Call 800-HELP-BTI (800-435-7284) right away rather than emailing or opening a ticket.
What to Include in a Ticket
- Your name, company, phone and email
- Site or office location affected
- What’s affected (network, phones, cameras, access control, server, PC)
- What happened, when it started, and any error messages
- The type of support you need and how many users are impacted
- Steps you’ve already tried
Moves, Adds & Changes
Moving offices or growing? Our team can relocate and reinstall your security equipment and add phones, cameras, switches, servers and storage. Open a ticket or call to schedule.
Frequently Asked Questions
How do I open a support ticket with BTI?
Call 800-HELP-BTI (800-435-7284) or complete the service ticket form on this page. Your account representative or a service technician will contact you.
Is BTI support available after hours?
Coverage depends on your support plan; 24/7 coverage is available. Urgent requests under a support agreement must be made by phone at 800-HELP-BTI (800-435-7284).
How quickly will an engineer respond?
Response times depend on your support plan. For urgent issues, call 800-HELP-BTI (800-435-7284).
What systems does BTI support?
Business computer networks, telephone systems, security and surveillance systems, and access control systems, both on-site and remotely.
I’m not a BTI client yet. Who do I talk to?
Our sales team can help. Schedule a free consultation or visit our contact page.
Not a Client Yet? Unhappy With Your Current Vendor?
Get responsive, well-managed support from a team that’s been doing this for 40 years.
Schedule a Free Consultation Contact SalesLearn more: 24/7 IT Help Desk · Managed IT Services · Contact BTI
Open a Service Ticket
For non-urgent requests, complete the form below and we’ll get back to you. Urgent requests under a support agreement must be made by phone at 800-HELP-BTI (800-435-7284).