
Replace your Current Phone System with Microsoft Teams Calling Plan
Use Teams as your business phone number with BTI’s and Microsoft Teams Calling Plan. Reduce your costs, streamline your operations, and simplify communications today.
BTI Communications Group: Your Comprehensive Teams Phone Solution Provider
BTI Communications Group offers businesses of all sizes a complete suite of services for Microsoft Teams Phone solutions. With expertise in Microsoft Teams Calling Plan, Operator Connect, and Direct Routing, BTI ensures that you can select the best telephony option for your needs. BTI provides software, carrier services, hardware, and engineering to maximize your Teams Phone investment. Additionally, BTI’s end-to-end services include design, implementation, installation, training, and optimization to reduce operating costs, improve productivity, streamline operations, and enhance support for on-site and remote workforces, including contact centers.
Streamline your unified communication operations with GlobalView Support Services. Get real-time insights and remote support to boost your system reliability.


Microsoft Teams Calling Plan
- Best For: Small to medium-sized businesses needing minimal setup.
- Key Benefits: Simple to deploy, Microsoft-managed PSTN service.
- Limitations: Less customizable and limited to regions where Microsoft supports calling plans.

Operator Connect
- Best For: Businesses that want to retain their current carrier while enhancing functionality.
- Key Benefits: Quick deployment, certified operator support, competitive pricing.
- Limitations: Dependent on the availability of certified operators in your region.

Direct Routing
- Best For: Large enterprises with complex telephony environments.
- Key Benefits: Highly customizable, carrier-agnostic, and supports global operations.
- Limitations: Requires technical expertise for setup and maintenance.
Cloud Telephone Systems We Provide Service and Support For:

Connectivity Features
Fully Managed Solutions with Operator Connect
Simplified Connectivity for Multiple Devices
Use Your Own Operator
Features of Microsoft Teams Phone Plans

Contact Center Solutions
VoIP & PTSN Calls
Simplified Call Management
Use call queues and auto attendance features to automatically direct calls to the appropriate person or department.
AI & ML Integration
Leverage BTI’s expertise to take AI to the next level and further enhance your system by including features like robocall and spam prevention.

Why Choose BTI Communications Group?
- Design: Customized to your unique business needs.
- Implementation & Installation: Seamlessly deploy Teams Phone systems with minimal disruption.
- Training: Empower your team to maximize productivity with Teams.
- Optimization: Ensure your telephony system reduces operating costs, improves collaboration, and enhances your corporate image.
Microsoft Teams Phone Service:
BTI’s Customized Offerings for Small Business, Enteprises, and Contact Centers.
Upgrade your business communication seamlessly with BTI’s Microsoft Teams Phone solutions. Streamline operations, enhance security, and simplify communications with our customized offerings designed to meet your specific needs.
Key Features & Benefits
Free Trials Available
Experience our fully customized Teams Phone service with a free trial tailored to your specific needs. Experience the benefits of partnering with BTI before committing, no strings attached!
100% Automation and Self Activation
Gain immediate access to your new phone system with our setup, and self-activation process.
Effortless Transition from Other Providers
Switch from your previous provider to Microsoft with minimal to no disruption.
Options for Contact Center Integration
Enhance your communication systems with advanced contact center functionality tailored to your needs with Teams Connected and Teams Integrated.
Microsoft Teams Call Recording
Maintain secure and compliant records with our advanced call recording solutions.
AI Solutions for Enhanced Productivity
Leverage AI to streamline your workflow and create a more efficient environment. Automatically generate meeting notes, transcripts, and summaries, and ensure clear audio with AI-powered noise suppression and robocall prevention.
Access Control & Door Intercom Integration
Connect your existing security systems with Microsoft Teams for enhanced communication and increased response and protection.
Paging and Mass Notification Integration
Keep your organization informed with integrated paging and notification systems, all managed through Microsoft Teams.
Intelligent Operations with AI & Automation
Optimize efficiency with software, machine learning, and intelligent automation that handles updates, detects issues proactively, and manages problem resolution seamlessly.
24/7 Monitoring
Enjoy continuous oversight and proactive detection to ensure swift and efficient problem resolution.
Full Room Visibility
Gain unique insight into room health and performance metrics to optimize workflows and enhance efficiency.
Real-Time Alerts
Receive instant notifications and respond immediately to issues before they scale.
Automated Solutions
Let automated remediation resolve incidents on your behalf, reducing manual intervention.
Proactive Network Monitoring
Gain immediate access to your new phone system with our setup, and self-activation process.
Dedicated Expert Support
BTI’s dedicated experts provide 24/7 operational support and guidance to resolve incidents and ensure smooth operations.
Round-the-Clock Service
Access tiered support and comprehensive assistance any time you need it.

BTI’s Enhanced Business Continuity & Disaster Recovery (BCDR)
BTI takes Microsoft’s robust framework to the next level by providing comprehensive, tailored BCDR solutions. Our approach ensures your communication systems are not only resilient but optimized for your specific business needs:
Custom Risk Assessments
We work closely with you to identify potential vulnerabilities and develop a customized business continuity plan that aligns with your unique environment.
Proactive Monitoring
Our GlobalView platform provides 24/7 monitoring to detect and mitigate issues before they impact on your operations, ensuring continuous service.
AI-Driven Solutions
Leverage BTI’s AI capabilities for predictive analysis and rapid problem resolution, keeping your communication systems efficient and secure.
Seamless Failover & Recovery
BTI ensures your critical communication services can be swiftly redirected or restored, minimizing downtime and productivity loss.
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Customized Solutions at Competitive Rates
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Why Choose BTI Communications Group?
- Design: Customized to your unique business needs.
- Implementation & Installation: Seamlessly deploy Teams Phone systems with minimal disruption.
- Training: Empower your team to maximize productivity with Teams.
- Optimization: Ensure your telephony system reduces operating costs, improves collaboration, and enhances your corporate image.
Comprehensive Maintenance
- Performance Dashboards: Access daily reports and dashboards for a detailed overview of performance metrics.
- Maximize performance with actionable insights and analytics.
- Scalable Learnings: Use proven insights from our extensive experience to optimize operations.
- Actionable Recommendations: Make informed decisions with expert recommendations on room usage and incident trends.
- Data-Driven Insights and Reporting
BTI’s Experience: Our Success Across Multiple Industries
Charles Lomboy
Director of Physical Plant Management
AltaMed
Anthony Acocella
IT Director
Mapleleaf Ventures, LLC
Sharon Moultrie
Operations Manager
21st Century Spirits, LLC
FAQs
Teams calling plan is an added feature if you own any of these licenses.
- Teams Phone Standard License
- Teams Phone with Calling Plan
- Microsoft 365 E5 subscription
Microsoft’s phone service supports a wide range devices including desk phones, conferences phones, meeting room solutions, and headsets. Some of the brands supported by Microsoft Teams include:
- Yealink
- Creston
- Lenovo
- Polycom
- AudioCodes
International Calling Plan: Includes both domestic and international minutes for outbound calls.
Pay-as-you-go Calling Plan: Call numbers located in the country where your Microsoft License is assigned. Unlimited incoming minutes are included, no outgoing minutes included. All outgoing calls are charged based on minutes used.