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GlobalView Managed Support for IT, Communications and Security Systems

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With 40 years of experience, BTI’s GlobalView managed support services are the ultimate solution for all your communications, IT, and physical security needs. Whether you're a multi-site or regulated organization, we offer customized managed services tailored to your specific requirements.

At a glance

GlobalView is BTI Communications Group’s managed support program for IT, communications and physical security systems. It combines 24/7 monitoring, a 24/7 SOC operated with high-security enterprise partners, help desk, firmware and patch management, and lifecycle planning under one agreement for multi-site organizations.

40 yearsIn business

Since the 2010sIntegrated security

ISO 27001Compliant

GSA · CMAS · TESMAContract awardee

24/7 SOCManaged detection & response

1-Business-Day Engineer Replyon new design & technical sales inquiries

Managed Solution & Support Services We Offer

GlobalView Support for VoIP Communication Solutions

Seamless communication solutions with unparalleled managed support services. From design and installation, to maintenance and upkeep, BTI’s GlobalView Managed Services ensure fast, secure, and efficient communication support services for a hassle-free experience.

Learn more about VoIP Managed Services

GlobalView Support for IT Products & Services

Experience a network that just works – no hiccups, no delays. We proactively monitor and troubleshoot, ensuring your team stays connected and productive. Fast, reliable, and secure networks mean smoother operations and happier clients.

Learn more about IT Managed Services

GlobalView Support for Physical Security Systems

Our service ensures uninterrupted security. If a camera or device fails, our team is instantly notified and begins remote repairs without delay. As part of our GlobalView Support Services Program, we proactively maintain your security system, ensuring its continuous operation.

Learn more about Security Managed Services

Benefits of GlobalView Support Services from BTI

Proactive Maintenance & Support

BTI’s proactive monitoring and maintenance processes ensure potential issues are identified and addressed before they become major problems. This minimizes downtime and the associated costs of emergency repairs, resulting in significant cost savings.

Predictable Costs, Predictable Outcomes

BTI’s fixed-rate support customized to your business and systems, provides you with complete control over your business expenses. This eliminates unexpected costs and allows for accurate budgeting and cost prediction.

An Investment That Boosts ROI

Avoid over investing in unnecessary hardware, software, and personnel. With our managed support services, you can scale your budget and personnel as needed to optimize your resources and increase your savings and ROI.

Immediate Response & Threat Management

BTI’s service-level agreements guarantee rapid issue resolution and immediate response. This significantly reduces the impact of IT, communication, and security problems, minimizing downtime and associated losses.

Proactive 24/7 Remote Monitoring & Protection & Support

BTI’s robust data backup and disaster recovery procedures minimize the risk of data loss or system failure. This helps avoid losses associated with data breaches, data theft, and potential regulatory fines, ensuring substantial cost savings.

Get The Most Out of Every Penny

By scaling your budget and personnel up or down based on your actual needs, you can avoid overinvestment in unnecessary hardware, software, or personnel. BTI ensures resource optimization, resulting in substantial savings.

No Training Investment Needed

Since BTI’s technicians stay up to date with the latest technologies and best practices and, in turn, provide training to you, we can ensure you reap the rewards of your IT, communications system, and security system technology investments.

Structured With Compliance in Mind

BTI’s investments in advanced security and compliance solutions allow you to meet industry and regulatory requirements. This, in turn, reduces the cost of compliance, mitigates the risk of audit failures or data breaches, and protects your company’s reputation.

A Support Company That Gives You More for Less

With 40 years of experience in the industry, we have established valuable relationships with top-notch providers. This means that we can offer you the best deals on the market, resulting in significant savings for your business.

Call or text us today to speak with one of our GlobalView Support representatives. 562-298-5000

Return on Investment from GlobalView Support Services

The return on investment (ROI) from BTI’s GlobalView support services can be substantial, but it varies based on several factors. Here are key points to consider:

Cost Savings

By outsourcing, companies can reduce the need for in-house IT staff, leading to savings in salaries, benefits, and training costs. Additionally, managed services can help avoid costly downtime and reduce the risk of expensive security breaches.

Improved Efficiency and Productivity

BTI provides expertise and resources that may not be available in-house. This leads to more efficient problem-solving and faster implementation of new technologies, which can enhance overall productivity.

Scalability

As your business grows, BTI services can easily scale to meet increased demand, without the need for significant additional investment.

Focus on Core Business

Our services enable you to concentrate on your main business tasks, boosting productivity and profits, while we handle the technical and security aspects of managing outsourced systems and various vendors.

Improved BCDR

Our services usually include robust business continuity backup and disaster recovery (BCDR) solutions, supporting uninterrupted business operations.

Access to Latest Technologies

Gain access to the latest technology and tools to manage your systems without additional investment from you. For all but the largest businesses, these tools and the efficiency and security they provide would be unaffordable and unmanageable.

Enhanced Security and Compliance

BTI includes security and compliance measures, reducing the risk of data breaches and ensuring compliance with regulations like GDPR, HIPAA, CMMC, TAPA, and other standards.

The actual ROI will depend on the specific services used, the size and nature of your business, and your own strategic goals. Besides the eight core areas of ROI, it’s also important to consider the qualitative benefits, such as improved employee satisfaction and customer experience, which may not be directly quantifiable but contribute significantly to the overall success of your business.

Contact Us, Get a quote for GlobalView Managed Services

Overcoming VoIP Challenges with BTI, a Success Story

Tune in to hear a real story of a company that switched to BTI for their VoIP needs. Despite initial hurdles, they found a partner in us. This short highlights the importance of responsive support and the value of a service that goes beyond expectations.

Why Choose BTI as Your GlobalView Support Service Provider?

40 years of experience in communications, IT, and physical security industry.
Best in class all-encompassing support for communications solutions, IT solutions, and facility security system solutions.
24/7/365 proactive managed support.
GSA and TESMA approved contractor
ISNetworld member
Compliance specialists including HIPAA, TAPA, PCI, CMMC, and more.
$10,000,000 in coverage for cyber, errors and omissions, and general liability.

Contact us for sales and support! 562-298-5000

Certifications and Awards

Governance & assurance

Compliance Governance, Certifications & Partner Assurance

BTI Governance & Verified Qualifications

BTI maintains an internal ISO 27001 compliant governance program and continuously improves its information security, vendor management, and operational controls with third-party validation.

Held by BTI: ISO 27001 compliant (Technology Assurance Group) · Microsoft Partner · Cisco Select Partner and Cisco SMB Blackbelt · Axis Gold Partner · Kantech Global Edition Certified Partner · Signs HIPAA BAAs when needed

Platforms we install and support: Cisco, Cisco Meraki, Axis Communications, Avigilon, Microsoft, Milestone, Brivo, Kantech and Openpath.

Partner Certifications, Audits & Compliance-Aligned Platforms

BTI works with compliance-aligned data centers, cloud platforms, monitoring providers, payment processors, cybersecurity vendors, and service partners that maintain independent certifications, audits, attestations, or compliance programs such as UL, PCI, SOC 2, SOC 3, HIPAA-aligned hosting, GDPR support, and other framework-specific controls. This includes the SOC 2 Type II report held by our 24/7 NOC/SOC partner.

Held by the platforms and providers BTI resells or uses

These certifications, audits and attestations belong to the third-party platforms and providers, not to BTI. Which ones apply depends on the specific platform, service, data center, processor, monitoring provider, or vendor used in your solution. Ask us which apply before you buy.

Federal Contract Vehicle

General Services Administration (GSA)

BTI meets the stringent requirements of government procurement, offering networking solutions focused on scalability, cost-effectiveness, and full GSA compliance.

State & Local

California Multiple Award Schedules (CMAS)

An approved CMAS contract holder serving state and local government entities, educational institutions, and other eligible organizations.

TESMA

LA County Agreement

IT Consulting & Contracting (TESMA)

An IT consulting and contracting partner under the Los Angeles County agreement — recognized expertise delivering IT solutions to LA County agencies.

Contractor Compliance

ISNetworld Membership

ISN serves 900 Hiring Clients and 90,000 active contractors and suppliers. BTI holds an ISNetworld membership.

What Our Customers About our Managed Support Services

BTI consistently solves IT challenges that our staff doesn’t have the skill or time for. Their installation team is excellent and their support always makes sure all of our issues are solved.

Jonathon Huff

The Moody Church

BTI has been exactly what our growing company has needed for so long! They provide friendly, professional service and have consistently been willing to go above and beyond to ensure our complete satisfaction.

Rebecca Gadomski

Edgewood Clinical

The entire team at BTI has exceeded my expectations. They took my company to the technology and security level I needed.

Dave Tourje

Alpha Structural, Inc.

Join in on the Success! Contact Us!

GlobalView Managed Support Services Buying Process

Technical Assessment

The baseline is the technical assessment. Our managed support services team will review your current systems and their support needs to determine what is needed to make and keep them operational. A detailed inventory and action plan will be provided at this point with recommendations based on comparison of the current state and the ideal state for these systems.

Business Assessment

If needed, we will work with you to identify technologies you could be using to meet your business goals faster and more affordably. Based on your short, medium, and long-range plans, we will work with you to develop a roadmap for growth, compliance, and efficiency with incremental steps for you to evaluate and plan for the future.

Proposal

Finally, we work with you and your team to provide a customized proposal and scope of support to meet your exact needs. This proposal will include fully itemized and transparent pricing and a service level agreement for you to evaluate and compare to the market.

Acceptance

Upon acceptance, BTI works with you to onboard your systems and vendors into our support services systems and transition service responsibility on your preferred timeline.

Quarterly Reviews

Your BTI team will meet with you no less than once per quarter to discuss any new initiatives, evaluate performance against the goals we have agreed to meet, and to determine what the next quarter’s goals are that we need to meet to best support your business going forward.

Areas We Serve and Support

Managed Support Services in Los Angeles

Navigate the bustling business scene of Los Angeles with confidence, with BTI’s GlobalView Managed Support Services in Los Angeles. Our tailored solutions bring unparalleled desktop care, robust server support, and resilient network services to the City of Angels. Whether you’re in Hollywood, downtown LA, or the surrounding areas, trust BTI to keep your technology in sync with your ambitions. Join us in embracing excellence in the heart of Southern California.

Managed Support Services in Chicago

Elevate your business operations in the Windy City with BTI Communications Group’s Managed Support Services in Chicago. From the Loop to the suburbs, our proactive solutions ensure your technology aligns seamlessly with your goals. Experience worry-free computing, robust server care, and responsive network support – all designed to propel your Chicago-based business to new heights.

Managed Support Services in Phoenix

In the sun-soaked landscapes of Phoenix, BTI brings a new era of management support. Our Managed Support Services in Phoenix provide a foundation for success, offering reliable desktop care, top-tier server management, and steadfast network support. Embrace the efficiency and security needed to thrive in the Arizona business landscape with BTI at your side.

Brands We Work With

Security

Communication

IT Products & Services

Multiple Locations to Better Serve You

BTI California

12155 Mora Drive, Suites #1&2
Santa Fe Springs, CA 90670

562-298-5000

BTI Illinois

1441 Branding Ave Suite #200 Downers Grove, IL 60515

312-432-5300

BTI Arizona

615 N 48th St, Suite #1048
Phoenix, AZ 85008

602-733-6807

Get World-Class Managed Services From BTI Today!

Industries we serve

Healthcare Government & Public Sector Education Financial Services Manufacturing & Logistics Utilities & Critical Infrastructure

FAQ

Frequently Asked Questions

What does GlobalView cover?

IT, voice and physical security systems: monitoring, help desk, patching, firmware, SOC and lifecycle planning.

Can you support systems another vendor installed?

Yes, after an onboarding assessment.

Is support 24/7?

Monitoring and SOC are 24/7; on-site per agreement.

Which industries use GlobalView?

Healthcare, government, education, financial services, manufacturing and logistics, utilities.

How do contracts work?

Defined scope and service levels per site.

How quickly will we hear from an engineer?

Submit the form and a BTI engineer replies within one business day on new design and technical sales inquiries. BTI has 40 years in business and serves clients nationwide from Los Angeles, Chicago and Phoenix.

Talk to a BTI Engineer

Tell us about your sites and systems. An engineer replies within one business day on new design and technical sales inquiries.

Call 800-435-7284