DVSAnalytics Solutions Provider for Sales and Customer Support Contact Centers
Call Recording, Screen Recording, Analytics, Reporting, Coaching, Workforce Management, and Agent Gamification
BTI’s goal is to help you evaluate and select the right contact center solutions to meet your contact center goals. The DVSAnalytics Encore solution may be the right solution for you if you have more than 15 agents and your goal is improved customer service, lower cost, or improved sales outcomes.
BTI can help you procure, customize, and implement Encore software so that you can begin to increase sales and customer satisfaction right away. BTI’s experience includes industries from government, education, public safety, finance, healthcare, logistics, and manufacturing.
BTI Is Your Certified DVSAnalytics Supplier
Analytics
DVSAnalytics
Get the most out of your recorded interactions with DVSAnalytics Workforce Optimization. Get valuable data-driven insights from all your recorded interactions such as voice recordings to uncover all the critical areas that need attention.
Desktop Analytics
Collect metadata from third-party applications and leverage it to create powerful search capabilities to categorize data in a more meaningful way.
Speech Analytics
Take advantage of DVSAnalytics Automated Quality Management Feature (AQM) and automatically all of your audio interactions into the text to gain valuable business intelligence that allows you to keep track of your agents’ performance, processes, adherence, compliance, sales effectiveness, and more.
DVS Solutions
Use DVS Solutions to deliver the discovered insights to your contact center operations center and improve your customer interactions.
Quality Management
Evaluate Interactions
Keep track of the agent’s performance and evaluate every interaction with the DVSAnalytics Quality app. Use custom scorecards, and calibration tools to get ahead of the competition and uncover valuable insights from every interaction.
E-Coaching & E-Learning
Increase your agent’s performance while reducing the time needed on 1:1 meetings and allow your managers to focus on business profitable tasks.
Agent Performance
Assesses ongoing agent performance at an individual, team, or department level and uses keywords to scan every single interaction and make coaching more effective.
Search & Retrieval
Organize, review, and retrieve, audio and desktop recordings with DVS Encore Call and Quality Management App.
Sales Effectiveness
Monitor sales interactions to boost sales and leverage Speech Analytics to analyze closing attempts, and objection responses to increasing revenue!
Project Adherence
Ensure your team follows critical industry, regulatory, and legal compliance requirements while analyzing every interaction to isolate non-compliant agents and scenarios.
Gamification
Encourage learning and increase your agent’s performance with the DVSAnalytics Gamification feature! Gain valuable insights, track trends, and create incentive programs to boost employee productivity while creating a fun environment for everyone involved!
Voice of The Customer
Improve customer satisfaction and retention, receive inputs on products and services, discover potential problem areas, and more.
Workforce Management Functionality
Forecast Your Call Volume, Schedule Your Agents, and Manage Compliance With the Schedule in Our All-In-One Workforce Management Application (WFM).
Accurately Forecast and Schedule Your Team: Monitor your staff in real-time, create forecasts based on historical trends and leverage the information to create a data-driven workforce
Increase ROI: Efficiently Schedule and manage your employee’s schedules in an intuitive, easy-to-use interface and reduce the stress of managing full teams
Real-Time Agent Adherence: Get immediate access to the agent’s performance and allow your team to view current vs planned activities to keep track of everyone’s performance and make real-time data-driven decisions.
DVSAnalytics is compatible with phone systems from:
- Mitel
- Shore-Tel
- Cisco
- Amazon Connect
- Ring Central
- NEC
- Avaya
Get a Brief Introduction to DVSAnalytics ElevateQM
Call or text one of our offices today for a free consultation
What Our Clients Say About Our Mitel Services
BTI consistently solves IT challenges that our staff doesn’t have the skill or time for. Their installation team is excellent and their support always makes sure all of our issues are solved.
BTI has been exactly what our growing company has needed for so long! They provide friendly, professional service and have consistently been willing to go above and beyond to ensure our complete satisfaction.
The entire team at BTI has exceeded my expectations. They took my company to the technology and security level I needed.
Multiple Locations to Better Serve You
12155 Mora Drive, Suites #1&2
Santa Fe Springs, CA 90670
p. 562-298-5000
1441 Branding Ave Suite #200
Downers Grove, IL 60515
p. 312-432-5300
615 N 48th St, Suite #1048
Phoenix, AZ 85008
p. 602-733-6807
Start With A Free Consultation
We will provide the following at no cost:
- Site survey of your facility’s security needs
- Detailed scope of work with which device we recommend and why
- Custom security floor plan illustrating camera, access control, and alarm equipment
- Itemized and fully transparent quote with no hidden cost or fees