Over 40 Years in BusinessISO 27001 compliantPublic sector: GSA · CMAS & TESMA (CA)
LA 562-298-5000 · Chicagoland 312-432-5300 · Phoenix 602-733-6807 · Client Support
Over 40 Years in BusinessISO 27001 compliantPublic sector: GSA · CMAS & TESMA (CA)
LA 562-298-5000 · Chicagoland 312-432-5300 · Phoenix 602-733-6807 · Client Support
A construction company runs on people who are never at their desks. Supers move between sites, PMs live in their trucks, estimators chase bids, and the office has to find all of them fast. BTI keeps field crews, supers and project teams connected wherever the work is, with mobile calling on one business number, project-based call routing, trailer and field office communications, and AI call handling, all supported by the same team that secures your sites.
Book a Managed IT, Co-Managed IT or AI AssessmentBook an AI Opportunity AssessmentCall 800-435-7284
Trailer and field office phones, the network behind them, and paging at yards and shops, set up at mobilization and moved at closeout. BTI designs the trailer network with the IT team so phones, laptops and cameras share a secure connection. → Construction IT services · Paging and mass notification
Federal rules require multi-line phone systems to support direct 911 dialing and to send a dispatchable location (FCC MLTS 911 requirements). A trailer that moves every few months is exactly where location data goes stale. BTI updates emergency locations as trailers and field offices move, so a 911 call from the field reaches the right dispatcher with the right address.
Office staff can make and take business calls in Microsoft Teams through Operator Connect or Direct Routing, while field staff use the mobile app. BTI also deploys GoodPhone cloud voice. → Teams phone calling plans · Cloud phone services · GoodPhone
Service, warranty and dispatch lines need queues, callbacks and reporting. BTI's cloud contact center routes calls to the right coordinator and shows managers who is waiting. → Cloud call center software
Missed calls cost bids. An AI receptionist answers after-hours and overflow calls, captures the job name, callback number and urgency, and routes emergencies to the on-call super. Calls can be transcribed and summarized so a PM reads a two-line recap instead of replaying a voicemail. BTI runs this as your Guided Automation Partner: the AI is connected to the phone system you already own, scripts and data rules are approved by you, and recordings are retained under your policy, aligned with the NIST AI Risk Management Framework. Many phone and CRM vendors now charge per-seat AI add-ons or per-minute AI fees on top of the license; BTI includes Guided Automation advisory in managed IT plans, and governed AI clients often pay no separate AI license fee. → AI for construction · AI services
The big hosted UCaaS platforms have good AI features, and for some organizations an all-in-one hosted bundle is the convenient choice. The trade-offs are worth knowing before you sign: the AI usually comes as an ongoing per-user subscription, the upgrade path is set by the vendor rather than by you, and the bundle includes features many users never touch. BTI's alternative is a reliable phone system plus AI agents and workflows that you own (an AI receptionist, call routing, and call summaries delivered into the systems you already use), governed and co-managed by BTI, with no royalties or license fees to SaaS providers for what we build.
Grow at your own pace:
You can stop at any step. Every step runs on systems you own, so nothing you build is lost if you change vendors later.
Construction: Overview · Security Systems
Yes. A mobile app lets field staff call and text from the business number, so their personal number stays private and the company keeps the number when people change roles.
Ring groups by project, find-me follow-me routing and a mobile app connect calls to the right people wherever they are, with voicemail and call summaries sent to email or Teams.
Multi-line systems must support direct 911 dialing and send a dispatchable location under the FCC's Kari's Law and RAY BAUM'S Act rules. BTI updates locations as trailers move.
Yes, where your policy and state consent laws allow it. Recordings are stored securely with retention you set.
Yes. An AI receptionist answers, captures the details, routes emergencies to the on-call super and sends a summary, under scripts and data rules you approve.
They can be a good fit if you want everything from one vendor. Compare the per-user AI subscription over several years, who controls upgrades, and how many bundled features your people will actually use. BTI can also deliver a phone system plus AI agents you own, governed and co-managed by BTI, and will price both side by side.
Book a Managed IT, Co-Managed IT or AI AssessmentBook an AI Opportunity AssessmentCall 800-435-7284
Tell us about your sites and systems. An engineer replies within one business day on new design and technical sales inquiries.