Cisco Webex Phone System: Elevate Your Business Communications
Enhance Collaboration with Webex Phone System
Streamline your unified communication operations with GlobalView Support Services. Get real-time insights and remote support to boost your system reliability.
Webex Phone System Features
Secure and Reliable Cloud Calling: Enjoy crystal-clear voice quality while enjoying world-class security features.
Complete Collaboration: Integrate your calls with meetings, messaging, and contact center for a unified experience.
Enterprise-Grade Performance: Enjoy advanced calling features and centralized management.
Flexible Deployment: Make the switch to the cloud at your own pace. Whether it’s a full migration or a fixed approach.
Full Flexibility and Mobility: Stay connected anywhere at any time, no matter your device or your location.
Accelerate your Progress: Leverage AI and bult-in integrations to streamline your workflows.
Audience Engagement: Captivate callers with immersive sharing, real-time translation, and interactive features to offer world-class communications.
Automation: Leverage AI-powered automation to streamline meetings and minimize distractions.
Foster Teamwork: Connect with colleagues all around the world- regardless of their location.
Customized Meetings: Customize your meeting experience to create flexible layouts and personalized settings.
Customized Chat Spaces: Create dedicated spaces for projects, teams, or specific topics.
Real-Time Collaboration: Co-edit documents, share screens, and whiteboard ideas in real-time.
Secure File Sharing: Share large files and documents securely with your team.
Intelligent Search: Use Webex phone system intelligent search to quickly find important messages, files, and conversations.
Meeting Integrations: Transition between chats and meetings with a single click.
Cross-Platform Compatibility: Access your messages and files from any device.
Drive the Conversations: Encourage participation with various polling formats from multiple-choice to word clouds.
Gather Unique Insights: Collect valuable feedback and gauge audience sentiment in real-time.
Prioritize Discussions: Identify key topics and focus on what matters the most.
Foster Collaboration: Democratize discussion and allow everyone to contribute.
Secure and Reliable Cloud Calling: Enjoy crystal-clear voice quality while enjoying world-class security features.
Complete Collaboration: Integrate your calls with meetings, messaging, and contact center for a unified experience.
Enterprise-Grade Performance: Enjoy advanced calling features and centralized management.
Flexible Deployment: Make the switch to the cloud at your own pace. Whether it’s a full migration or a fixed approach.
Full Flexibility and Mobility: Stay connected anywhere at any time, no matter your device or your location.
Accelerate your Progress: Leverage AI and bult-in integrations to streamline your workflows.
Flexible Event Formats: Host a wide range of events virtually, in-person, or in hybrid formats.
Intuitive Event Management: Create stunning registration pages, manage ticketing, and personalize your events branding.
Engaging Virtual Experiences: Immerse your virtual attendees with interactive features like live chat, Q&A, and virtual networking.
Seamless Onsite Experiences: checking, print badges, and lead retrieval processes for in person events.
Data Driven Insights: Gain valuable insights into attendee behavior and event performance to streamline operations.
Flexible Communications: Record and share videos to eliminate the need of real-time meetings.
Enhanced Collaborations: Foster collaboration with video sharing and commenting features.
Improved Onboarding: Streamline onboarding processes with engaging video tutorials and messages.
Effective Training: Deliver impactful training sessions and product demos with interactive video content.
Efficient Knowledge Sharing: Share insights, ideas, and best practices through concise video messages.
Webex Call Center Features
Caller Greetings
Say hi to your clients with personalized messages. Create customized responses based on special dates, schedules, or holidays while creating personalized forwarding rules or announcements.
Request a Call Back
Deliver an improved customer experience by providing clients with an estimated wait time, plus easy options to call back when your team is available.
Call Routing
Create your own rules to quickly direct your clients to available agents.
Leverage the Webex APP to deliver an exceptional caller experience. Personalize queues, and lines, and keep the progress of all processes through Webex CRM integrated screen pop.
Mutli Call Management
Effortlessly manage a high volume of calls across multiple through Webex multi call window.
Microsoft Teams Integration
Access Webex calling tools directly from Microsoft teams thanks to Webex Calling Integration.
Crystal Clear Audio
Eliminate background noise, improve audio quality, and ensure world-class audio quality in both, the user and the agents end with Webex HD Voice feature.
Supervisor Desktop
Get immediate insight into agent activity across queues with the new “Supervisor Desktop” interface. Manage agents your agents effortlessly to accommodate call volume fluctuations and availability.
Agent Monitoring and Assistance
Train, monitor, or whisper into client calls to enhance call quality, agent performance, and provide world-class customer assistance.
Analytics
Get unique insights into queues, agent KPI’s, and analytics to make data-driven decisions and improve your overall customer experience.
Call Controls
Have complete visibility over current, parked, and conference calls, and use Webex intuitive interface to seamlessly manage all your calls.
Contact Management
Have complete visibility on personal contacts, key colleagues, favorites, can call history to effectively manage calls and always know when someone is available.
Voice Queues
Leverage unique KPI’s such as max wait times, average call time, and average call duration to monitor effectively monitor call activity and optimize your resources.
Why BTI Is the Right Partner for Your Webex Implementation
At BTI, we integrate our expertise and commitment to customer success to ensure your business communication system delivers measurable results.
Geo Redundancy and Power Solutions
World-Class Security
Transparent Pricing
Tailored Solutions
Lightning-Fast Installation & Deployment
Advanced Analytics & Reporting Features
Top Features
24/7/365 Support
Analog Integration
Compliance & Security
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Customized Solutions at Competitive Rates
Enjoy fully managed and cost-effective communication solutions that align with your IT, security, and voice requirements. Reduce administrative costs with efficient license and phone number management.