Zoom Contact Center Solutions
Deliver exceptional customer experiences with Zoom Contact Center solutions powered by BTI. Our expert-backed implementation and support enable you to transform your operations with advanced voice, video, SMS, and chat features—all on a secure, scalable platform.
Revolutionize Your Communications with Zoom Contact Center
Unlike Zoom Meetings, which focuses on video conferencing, Zoom Phone is designed to deliver a comprehensive voice-over-internet-protocol (VoIP) service. Easily transfer calls across devices or transition a voice call into a video conference—all without interruption. Zoom Phone offers a complete solution to keep your team connected, efficient, and flexible.
Streamline your unified communication operations with GlobalView Support Services. Get real-time insights and remote support to boost your system reliability.
Industry Driven
Benefits of Zoom Contact Center
Elevate Customer Support
Enhance first-contact resolution by seamlessly integrating your CRM with your knowledge base or other support systems. Enable agents to deliver personalized and effective responses that address customer needs immediately.
Boost Customer Satisfaction
Ensure smooth customer interactions by intelligently routing complex inquiries to the right live agent. Match customer needs with agent expertise for a more efficient and satisfying experience.
Seamless Multichannel Experience
Provide world-class customer service across email, SMS, social media, voice, and video. Build strong connections with customers by meeting them on their preferred communication channels.
Personalize Every Interaction
Customize your communication solution to reflect your brand identity. Make every interaction consistent and engaging, no matter the platform.
Avoid Repetition & Enhance Personalization
Equip agents with detailed summaries of previous customer interactions across all channels. Avoid repetitive conversations and deliver personalized, informed service that leaves a lasting impression.
Increase Productivity With AI
Automate repetitive and time-consuming tasks using AI-driven tools. Features such as automated note-taking and post-interaction summaries streamline workflows, improve processes, and boost customer satisfaction.
Advanced Security & Compliance Features
Call Encryption
Zoom’s end-to-end call encryption safeguards communications, whether transmitted between Zoom Phone numbers or traditional landline systems.
Authentication & Login Features
Protect sensitive data with advanced authentication methods such as Security Assertion Markup Language (SAML), Open Authorization (OAuth), and password-based access. Enable two-factor authentication (2FA) for an additional layer of security.
Transparent Recording Notifications
Store data in your chosen region to comply with local regulations. Role-based access controls ensure that only authorized personnel on both the customer and Zoom sides can view sensitive information.
BTI + Zoom: A Winning Combination
BTI combines decades of expertise with innovative solutions to help businesses transform their communication systems. As your trusted partner, we ensure seamless Zoom Contact Center implementation, tailored to your specific needs, while providing ongoing support for long-term success.
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Proven Expertise:
With over 35 years of experience, BTI delivers customized communication solutions that integrate smoothly with your existing systems, boosting efficiency and enhancing customer experiences.
Expert Guidance & Support:
Our team of engineers guides you every step of the way, ensuring your systems operate at peak performance. Need help? Our experts are available 24/7/365 to aid whenever you need it.
Client-Centered Solutions:
BTI empowers you to choose the best communication tools for your business, whether it’s Zoom Contact Center or a specialized alternative. We’re here to ensure smooth implementation and reliable support.
Cost-Effective Implementation:
Our streamlined process reduces installation and operational costs while delivering high-quality solutions. Scalable agreements let you grow or adjust your services as needed, so you only pay for what you use.
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More Than Just a Contact Center
BTI provides a full suite of services to elevate your business communications:
- AI-powered contact center automation
- Proactive system monitoring and management
- Business continuity and disaster recovery solutions
- Seamless integrations with CRM and collaboration tools
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Where We Work
Nationwide Coverage, Global Reach
BTI serves clients across the United States, with additional partners in Canada and the United Kingdom. Hover over any state to see it highlighted.
BTI service area
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Global Partner
Niagara-on-the-Lake, Ontario
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Global Partner
Heybridge, Maldon
Essex, United Kingdom
Multiple Locations to Better Serve You
Client Testimonials
“They are the experts on security coverage, but they also listen to our needs based on what we know to be our healthcare workflow and security vulnerabilities. We require expert on-demand support to manage a large network of clinics. Our experience has been that they will go out of their way to take care of us.”
We’re incredibly grateful for BTI Group’s expertise and customer-centric approach. They made a complex project feel manageable and stress-free. We look forward to utilizing their services again in the near future for any upcoming IT needs.
“BTI came through for us on our first day here. Both Yuriy Tatarintsev and Jesus Vargas did everything they could in making sure we were up and running on April 17th. They are very professional and took the time to explain what needed to be done and what still needs to be done for our complete and secure set up. Thank you!”
Transform Your Business Communications With BTI and Zoom Contact Center.
Contact BTI today to discover how to enhance your operations and keep your team connected, productive, and secure.