Xima Contact Center Automation Reporting and Solutions Reseller
Take Your Customer Experience to The Next Level with Xima Software
BTI Communications Group is an authorized Xima Software reseller. We offer the full Xima Suite solutions including Xima Contact Center / Contact Center as a Service and Xima On-premise. Whether you need on-premise, cloud-based, or platform integration solutions, Xima products are available at the best price with us.
Xima Solutions provide a comprehensive and intuitive interface that’ll allow you to easily track and manage all the aspects of your contact center. Whether you contact your clients through phone, e-mail, or chat, with Xima Software and BTI Communication your clients will be able to contact you quickly and efficiently.
BTI Is Your Certified Xima Supplier
Xima Customer Features
- Skill-Based Routing
- Queue Callback
- Web Chat & more.
Xima Agent Features
- Agent Dashboards
- Intuitive Design
- Multichannel Communications
- Remote Work
Xima Customer Features
- Reports
- Custom Reports
- Realtime View
- Recording Library & more.
BTI Is Your Certified Xima Supplier
Skill-Based Routing
Routing calls automatically and intelligently to the best customer service representative, every time.
Cradle to Grave Reporting
View communications from start to finish which provides actual validation of data and analytics reporting.
Queue Callback
Rather than making customers wait on hold, the system will automatically call them back which increases customer satisfaction levels and helps manage and control peak call times.
Realtime Monitoring
Customizing visual displays that enable managers and supervisors to make time-critical decisions and keeps employees accountable and responsible.
Complete Customization
All the historic data and Realtime reporting how you need it, when you need it.
Web Chat
Enabling your customers to chat with you rather than call you by managing that communication method centrally in the contact center.
Additional Xima Features
- Dashboard Values
- Account Codes
- Web-Based CRM API
- Reason Codes
- Active State Control
- Contact Center Agent Client (CCAC)
- WebService Integration
- Compressed Recordings
- Customize and Notate Recordings
- Track Success with Scorecards
- Recording Monitor & more.
- Threshold Notifications
- Historical Call Data
- Realtime Data
- Screen Pop Profile
- Chat JavaScript API
How BTI & Xima Software Will Empower Your Remote Workforce!
Call or text one of our offices today for a free consultation
We Provide Reliable Contact Center Solutions
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Industry Driven
Logistics, construction, healthcare, and medical professional businesses are just some of the many companies we support. Regardless of your company size or the complexity of your communication systems, we can help.
Superior Support
BTI support can extend through to any area needed to ensure your contact center success. We understand IT, regulatory compliance, and most cloud and premise database and SAAS applications and their application in the contact center.
Results Oriented
We will make it our business to understand your needs and adapt the Xima solution as needed to meet those needs. A complete scope of work plus professional project management and follow through to your desired result are assured with BTI.
Dedicated Expert Staff
Your company will receive dedicated IT, security, and communication experts as needed to ensure your project and support are successful.
What Our Clients Say About Our Mitel Services
BTI consistently solves IT challenges that our staff doesn’t have the skill or time for. Their installation team is excellent and their support always makes sure all of our issues are solved.
BTI has been exactly what our growing company has needed for so long! They provide friendly, professional service and have consistently been willing to go above and beyond to ensure our complete satisfaction.
The entire team at BTI has exceeded my expectations. They took my company to the technology and security level I needed.
Multiple Locations to Better Serve You
12155 Mora Drive, Suites #1&2
Santa Fe Springs, CA 90670
p. 562-298-5000
1441 Branding Ave Suite #200
Downers Grove, IL 60515
p. 312-432-5300
615 N 48th St, Suite #1048
Phoenix, AZ 85008
p. 602-733-6807
Start With A Free Consultation
We will provide the following at no cost:
- Site survey of your facility’s security needs
- Detailed scope of work with which device we recommend and why
- Custom security floor plan illustrating camera, access control, and alarm equipment
- Itemized and fully transparent quote with no hidden cost or fees