Managed IT Services Pricing: $60 to $290 per User per Month

How Much Do Managed IT Services Cost in 2026?

BTI Group's managed IT services typically cost $60 to $290 per user per month in 2026, with itemized monthly pricing and no surprise fees. Co-managed IT in a full cloud environment starts near $60 per user. Average client spend is about $200 per user for fully managed, secured IT and about $290 for compliance-driven organizations. Every client is different, so your price is set after a free consultation.

Where you land depends on how you leverage our resources, your infrastructure, licensing, the technical and security debt in your environment, and the applications you need supported. Hardware, licensing and labor procurement for project work can be financed at 3.99% for qualified buyers, subject to credit approval, and built into your expansion or onboarding plan.

Every client is different. Averages are not starting prices. Your proposal is itemized and adjustable at your discretion after a free consultation. Plans are designed for organizations with about 20 users or more.

Why Managed IT Pricing Is a Range, Not a Single Price

You'll find plenty of "$X per user" figures online. A single number can't account for how different two 50-person companies can be. One runs entirely in Microsoft 365 with modern laptops. The other has an aging server room, three line-of-business applications and a cyber insurance questionnaire it can't yet answer. The first may fit our co-managed tier. The second needs a fully compliant security program.

So we publish an honest range and then build itemized monthly pricing around your environment.

The Four Cost Drivers That Set Your Monthly Price

Four factors set your monthly managed IT price: infrastructure, licensing, technical debt and application support.

1. Infrastructure

Servers, firewalls, switches, wireless and other on-site equipment each need monitoring, patching and lifecycle management. A fully cloud environment costs less to manage than a hybrid one with on-premises servers, multiple sites or specialty equipment. That's why co-managed cloud environments start near $60/user/mo, and infrastructure-heavy environments sit higher in the range. Learn more about our IT infrastructure management, infrastructure consulting, network design and commercial WiFi services.

2. Licensing

Microsoft 365 tiers, security add-ons, backup, business continuity and line-of-business software licenses all affect the total. BTI right-sizes licensing during the assessment, which often finds unused or overlapping subscriptions, and builds the licenses you need into your itemized monthly pricing. See Microsoft solutions.

3. Technical, security and vulnerability debt

Technical debt is the backlog of unpatched systems, end-of-life hardware, undocumented configurations, open vulnerabilities and missing security controls. The more there is, the more work it takes to bring your environment to a secure, supportable baseline. We measure it in the assessment, show it in the proposal, and can phase remediation or finance infrastructure and hardware refresh, so your monthly cost stays predictable and your ROI arrives before your costs do.

4. Application support

Some organizations only need help with Microsoft 365 and standard desktop tools. Others depend on EHRs, ERPs, dispatch systems, advanced automation and governance, or call-center platforms that need vendor coordination and specialized support. The more critical and complex your applications, the more support time we build into your plan.

Separate Vendors vs. One BTI Bundle

Security tools bought separately commonly add $46 to $129 per user per month, before help desk, patching, backup or anyone to watch the alerts.¹ Many businesses buy IT support from one company, endpoint security from another, backup from a third and security training from a fourth. Each is priced separately, renews on its own date, and leaves gaps where no vendor owns the problem.

*Directional figures from industry publications. Separate-vendor figures exclude deployment, integration and the staff time to manage each tool.

BTI bundles all of it, managed under one SLA. Because our operations are highly automated, those savings show up in your price, not as a trade-off against quality.

Managed IT vs. hiring in-house

Hiring a single in-house security analyst costs about $178,000 a year once benefits are included.^{3 4} One person can't cover nights, weekends, vacations and every specialty. BTI gives you a 24/7 team, enterprise tooling and documented processes with predictable, itemized monthly pricing.

How BTI Compares With the Market

BTI's average client spend comes in below comparable security- and automation-inclusive bundles (BTI estimate).

*BTI estimate. The cost of a full-time internal manager, AI management and AI security tooling is typically not included in comparable market pricing. Guided Automation advisory and management are bundled into BTI's average client spend shown.

What this means: General managed IT plans often leave out 24/7 SOC, SIEM, backup, business continuity, compliance work, or AI governance and management, or charge for them as add-ons. BTI's plans include them, so we compare our plans with comparable security- and automation-inclusive bundles. By that measure, BTI's services and bundles come in well below market. See why quality comes first.

Quality First: How Automation Lets BTI Deliver More for Less

Quality is BTI's first and primary goal. We've learned that the biggest barriers to quality IT aren't a lack of effort. They are:

• Wasted budget spent on overlapping tools, unused licenses and duplicate contracts
• Inefficiency: manual, repetitive work that slows response and adds cost
• Ineffectiveness: activity that doesn't move security, uptime or business outcomes
• Cheap tooling that creates noise, blind spots and rework
• Weak, cut-rate partners that cut corners where it matters most

Highly automated by design

BTI is highly automated. Monitoring, patching, alert triage, reporting, onboarding and routine remediation run on automated workflows, so our engineers spend their time on work that needs expert judgment. That brings better productivity and savings, and it's why BTI's services and bundles come in well below market at the foremost level of technical quality that can be delivered.

Better tools and partners, not cheaper ones

We don't hit our prices by cutting quality. We pair enterprise-grade tooling with leading, vetted specialist partners, all managed under BTI's SLA, and monitor everything through our 24/7 NOC/SOC. The savings come from automation and consolidation, never from cut-rate tools or partners.

Quality you can measure

Every engagement is tied to defined outcomes and success metrics (see below), so quality is tracked, reported and accountable.

À La Carte or Bundled: Your Choice

Every BTI service can be bought on its own or bundled under one agreement and one SLA. Every service below is delivered or managed by BTI, and cybersecurity tooling comes from vetted specialist partners, all managed under BTI's SLA. Browse all IT services.

IT services

• Managed IT services: fully managed support, monitoring and strategy
• Co-managed IT support: extend your internal IT team
• Outsourced IT: a complete outsourced IT department
• Help desk services: responsive end-user support
• On-site support: technicians when hands-on work is needed
• IT infrastructure management and infrastructure consulting
• IT consultancy and strategy and business IT consulting
• Hardware maintenance
• Backup and disaster recovery (BCDR)
• Microsoft solutions

Cybersecurity and compliance

• Cybersecurity services: MDR, 24/7 SOC, SIEM, email and endpoint security
• Governance, risk and compliance: risk assessments, policies, audit readiness
• Managed patching and vulnerability management: patching intervals, vulnerability prioritization and verified closure

Networking

• Network design and network installation
• Commercial WiFi installation
• Cisco Meraki partner: Cisco Select / SMB Black Belt (Cisco partner)

Communications

• Communications products and services
• VoIP installation and unified communications
• Cloud contact center
• Microsoft Teams phone and calling plans
• Simplified automated communications
• Telecom service procurement

Physical security

• Business security systems
• IP camera solutions: Axis Gold Partner (Axis)
• Cloud-based security and cloud video surveillance
• Access control
• Commercial alarm installation
• Security system integration
• Converged security: IT and physical security under one roof
• GlobalView support services

AI and Guided Automation

• AI services and solutions
• AI security, governance and risk
• AI business opportunity assessment

Guided Automation advisory is included in all plans at no extra cost. AI tools themselves (chat models, model access and usage, secure private cloud workspaces) are optional add-ons.

Industries

• Healthcare · Financial services · Logistics · Government (GSA)

What Is BTI's Value-Added Bundle?

BTI's value-added bundle combines the services you already pay for, often across five or more vendors, into one responsive vendor, one SLA, itemized cost and measured value. Here's what you get beyond simply adding services together:

• Lower total cost. Consolidating vendors and services removes overlapping tools, duplicate licenses and the staff time spent managing many contracts.
• One accountable partner. When something breaks, there's no finger-pointing between your IT company, security vendor, phone provider and camera installer. BTI owns the outcome.
• Guided Automation (included). BTI is your Guided Automation Partner, implementing advanced agentic and AI chat tools in a governed, secure program. Advisory is included; AI tool usage is an add-on.
• Integrated security. Your endpoints, email, network, cloud apps, VoIP, contact center, cell phones, tablets, and even cameras, alarms and door controllers are monitored together, so threats are correlated across surfaces instead of hiding in gaps between vendors.
• Right-sized licensing. We consolidate and optimize subscriptions as part of the bundle.
• Predictable budgeting. Itemized monthly pricing with no surprise fees. Hardware, licensing and labor can be financed at 3.99% for qualified buyers, subject to credit approval.
• Room to grow revenue and reduce costs at the same time. Add or remove network, communications, physical security or AI services under the same agreement as your needs change. Swap tools and services to improve performance with flexible agreements. Maintain, upgrade and enhance what you already have with AI development and integration from your Guided Automation Partner.

In short, the bundle gives you more protection, less vendor overhead and better value than buying the same capabilities separately.

Defined Outcomes and Success Metrics: Accelerate Project Success

Before work starts, BTI agrees with you on pre-defined business outcomes and the metrics we'll track, for both IT performance and business results. Your project lead reports on them at least weekly during projects and onboarding, then in regular service reviews.

Example KPIs we can track

The KPIs below are examples only. Your actual metrics and targets are agreed with you during the assessment and written into your proposal.

Guided Automation: streamline operations, drive profitable revenue

As your Guided Automation Partner, BTI identifies repetitive work, such as ticket triage, onboarding and offboarding, reporting, customer communications and data entry, then automates it with clear before-and-after measurement. The goal is fewer manual hours, faster service and more capacity for revenue-producing work. Guided Automation advisory is included in all plans at no extra cost; AI tools such as chat models, model access and usage, and secure private cloud workspaces are optional add-ons. Explore our AI business opportunity assessment.

How BTI Pricing Works: No Surprises

1. Free consultation

We review your infrastructure, licensing, security posture, technical debt and application landscape at no cost and with no obligation. The first consultation and the initial IT assessment conversation are free. The assessment scope is set on the initial engineering consult call.

2. Itemized monthly proposal

You receive a proposal that lists every service, device and license line by line, as itemized monthly pricing with no surprise fees.

3. Financing at 3.99% for qualified buyers, subject to credit approval

Financing at 3.99% is available for qualified buyers, subject to credit approval, so hardware, setup and remediation can be built into your onboarding or expansion plan.

4. A single project lead and weekly check-ins

Every onboarding and project gets one dedicated project lead, with check-ins at least weekly until you're fully onboarded and stable.

5. Ongoing reviews

We review security, performance and roadmap with you on a regular cadence so your plan stays aligned with your business.

What's Included in Each Plan

Why Organizations Choose BTI

• Over 40 years in business technology (our story)
• 98% client retention
• 24/7 NOC/SOC: monitoring at the security tier you choose
• ISO 27001 compliant security practices
• Cisco Select / SMB Black Belt and Axis Gold Partner
• Public-sector ready: GSA, CMAS and TESMA contract vehicles
• Converged IT, communications and physical security under one roof
• Further reading: Executive Guide to Managed IT & Cybersecurity
• 24/7 NOC/SOC and help desk staff who work as part of BTI's team.
• ISO 27001 compliant governance. Cisco Select Partner. Microsoft Partner.
• Offices in Los Angeles and Chicago, and a colocated office inside the Iron Mountain data center in Phoenix.

Managed IT Pricing FAQs

Sources and notes

BTI estimate = BTI internal market analysis, not an outside source. BTI prices shown are typical ranges and average client spend; your price is confirmed in your proposal. 1. MSPFinders (industry publication), "MSP Cybersecurity: What Protection Should Be Included?", 2026-03-23: https://mspfinders.com/msp-cybersecurity-what-should-be-included 2. U.S. Bureau of Labor Statistics, Occupational Outlook Handbook: Computer Support Specialists (May 2024 wages): https://www.bls.gov/ooh/computer-and-information-technology/computer-support-specialists.htm 3. U.S. Bureau of Labor Statistics, Occupational Outlook Handbook: Information Security Analysts (May 2024 wages): https://www.bls.gov/ooh/computer-and-information-technology/information-security-analysts.htm 4. U.S. Bureau of Labor Statistics, Employer Costs for Employee Compensation, June 2025 (released 2025-09-12): www.bls.gov. Loaded cost = median wage ÷ 0.702.