Over 40 Years in BusinessISO 27001 compliantPublic sector: GSA contract holder
LA 562-298-5000 · Chicagoland 312-432-5300 · Phoenix 602-733-6807 · Client Support
Over 40 Years in BusinessISO 27001 compliantPublic sector: GSA contract holder
LA 562-298-5000 · Chicagoland 312-432-5300 · Phoenix 602-733-6807 · Client Support
Agency leaders are searching for the same things: how other agencies are using AI, what is safe, and what it will really cost. Staff are already experimenting with AI chat tools, often on personal accounts, which is exactly where resident data and draft public records leak. Software vendors are pitching AI add-ons in every application. And headlines about large-company layoffs and record profits make it feel like everyone else has figured AI out. Most mid-sized agencies have not, and many are supported by an IT provider that has not either.
BTI is your Guided Automation Partner: a managed and co-managed IT partner that makes AI practical. We help you decide where to start, govern and secure what staff already use, and connect AI to the systems you already own, so you get results without a new license for every application. BTI supports many government agencies, and the same team runs their security systems, IT, cybersecurity and phones.
Book an AI Opportunity AssessmentTalk to Us About Managed or Co-Managed ITCall 800-435-7284
Real, public examples from federal, state and municipal government:
The lesson across all of them: write the policy, pick a few high-value use cases, keep people reviewing the output, and log everything.
Clerks, planners and HR staff spend hours hunting through ordinances, policies, past permits and meeting minutes. A secure, agency-controlled AI workspace can search and summarize approved document sets and show its sources, so staff verify instead of starting from scratch. Sensitive records stay in your tenant, with access controls that mirror existing permissions.
AI can draft first responses to common questions, categorize 311-style requests and route them to the right department. People still approve what goes out, so you get faster answers without handing decisions to software.
BTI writes custom analytics that pull from the systems you already run, such as work orders, permits, call volumes, tickets and camera events, so leaders can see backlogs, trends and staffing needs without buying another dashboard product.
An AI receptionist answers after hours and during overflow, handles routine questions such as office hours and permit steps, and routes callers to a live person when needed. Calls are logged and transcribed under your retention policy. → Government communications
Integrated, real-time analytics on city halls, courthouses, public works yards and parks detect after-hours intrusion, loitering and vehicles in restricted areas. License plate recognition, pattern detection and custom-tuned analytics reduce false alarms, and thermal and radar cover large, dark sites. Facial recognition is used only where your policy and applicable law allow it. → Government security systems · Video analytics
BTI's 24/7 NOC/SOC, delivered with a SOC 2 audited NOC/SOC partner, uses automation to triage noise and correlate threats across endpoints, identity and email: 10,000+ alerts handled, zero missed. Patching and device health checks run overnight so departments start the day on working systems. → Government IT services
Most of the software agencies already pay for now sells AI as an extra: per-user add-ons, prepaid usage credits or metered tokens. Salesforce, for example, announced in 2025 that its Agentforce add-ons start at $125 per user per month on top of its Enterprise and Unlimited Editions (Salesforce). These tools can be useful. The challenges for a public agency are practical:
Gartner predicted in 2024 that at least 30% of generative AI projects would be abandoned after proof of concept by the end of 2025, citing poor data quality, inadequate risk controls, escalating costs or unclear business value (Gartner). None of that means agencies should wait. It means AI should be planned like any other piece of infrastructure.
Start with an AI Opportunity Assessment. We inventory the AI already in use, rank three to five use cases by value and risk, draft an AI use policy and show what your current systems can do today.
You need governance, security and continuity: an approved toolset, data boundaries for resident data and criminal justice information, logging and retention for public records, monitoring for misuse, and backup plans for every AI-dependent workflow.
BTI provides fully managed IT for agencies without an IT department and co-managed IT for agencies that have one. Guided Automation advisory services are included in every managed IT plan at no extra cost, so AI planning is part of how your IT is run, not a separate project.
→ AI security, governance & risk · Government Cybersecurity & Compliance
State, county and municipal agencies and special districts can buy this service from BTI. (Federal agencies work with BTI on phone systems and security systems.)
This page covers how to use AI productively and safely. For threat monitoring, CJIS controls and audit evidence, see Government Cybersecurity & Compliance. For day-to-day support of the systems AI runs on, see Government IT Services.
Common uses are drafting and summarizing documents, records and policy search, categorizing resident requests, AI call routing and after-hours answering, video analytics at public facilities, and automated IT and security operations, all with human review. NASCIO ranks AI as the top state CIO priority for 2026.
Start with an AI use policy and an AI Opportunity Assessment that ranks a few use cases by value and risk. Most agencies begin with document drafting, records search and after-hours call handling, using systems they already own.
No. BTI connects governed AI to the systems you already own and writes custom analytics on your data. The AI agents and workflows we build are owned by your agency, with no royalties or license fees to SaaS providers. Any third-party tool that does cost money is quoted line by line.
We deploy secure, agency-controlled AI workspaces with access controls and logging, and set an AI use policy that defines which data may never be entered into any AI tool.
Yes. Policies, risk reviews and controls are mapped to the NIST AI Risk Management Framework so leaders can show how each tool is governed.
Only inside environments and services that meet the FBI CJIS Security Policy. BTI designs those boundaries and keeps CJI out of tools that do not meet the requirements.
Yes. Under co-managed IT, your staff stay in charge and BTI adds AI governance, helpdesk, 24/7 monitoring and project engineering. Guided Automation advisory services are included in every managed IT plan at no extra cost.
California public buyers can use CMAS and TESMA. Outside California, we work with your procurement process, including RFPs, written quotes and piggyback purchasing where your rules allow it. Because governed AI is delivered as part of BTI managed IT, state and local agencies can also order it through GSA contract 47QTCA21D00BA where GSA Cooperative Purchasing allows.
Not sure where to start, or want a partner to run IT and AI for you? An advisor replies within one business day. Book an AI Opportunity Assessment · Talk About Managed or Co-Managed IT · Call 800-435-7284
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