40 Years in BusinessISO 27001 compliantPublic sector: GSA · CMAS & TESMA (CA)
LA 562-298-5000 · Chicagoland 312-432-5300 · Phoenix 602-733-6807 · Client Support
40 Years in BusinessISO 27001 compliantPublic sector: GSA · CMAS & TESMA (CA)
LA 562-298-5000 · Chicagoland 312-432-5300 · Phoenix 602-733-6807 · Client Support
BTI’s GlobalView Support Services for physical security systems ensures proactive monitoring, maintenance, and reliability for demanding CCTV, alarm, and door access control security requirements. GlobalView support is tailored to fit high security and regulated businesses that depend on operational safety and security tailored to each risk profile.
GlobalView physical security support keeps video, access control and intrusion systems healthy across every site, with proactive health monitoring, firmware and cybersecurity hardening, repair and replacement, and documented service levels, including systems another integrator installed.
Certified experts · Full-stack IT
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Our remote and onsite support teams seamlessly integrate with your site security, IT, and cyber security requirements, providing reliable threat detection and prevention plus real-time monitoring, and situational awareness. This integration and custom configuration is designed to ensure alerts are actionable so you can manage and respond to incidents promptly. Our support enhances safety, efficiency, and operational reliability.
Experience peace of mind with our 24/7 remote management services. Our dedicated team constantly monitors your system functionality, ensuring they are always operational and effective.
In the event of a device failure, your systems can immediately alert us. This enables our technicians to swiftly work on a solution, remotely or on-site, minimizing downtime and ensuring maximum functional protection.
We keep your systems up-to-date by managing firmware, patching, software upgrades, and backups. These updates ensure your system benefits from the latest features and security enhancements.
Our alarm support services ensure optimal performance, offering comprehensive assistance for various types of alarms. Whether it’s for intrusion detection or environmental monitoring, we provide dedicated support to ensure your alarms are precisely tuned to your security requirements. This includes regular maintenance, prompt troubleshooting, and updates, ensuring your alarm, access control, and video monitoring systems function seamlessly to protect your premises and property.
Our team assists in managing and supporting the integration of your door access control systems with CCTV, intrusion alarm solutions, HR, identity management, time and attendance, and converged cyber security systems. We aim to improve the value of your investment over time while keeping you operational.
Download BTI’s Commercial Security Self-Assessment Checklist to quickly evaluate your organization’s cameras, access control, alarms, visitor procedures, and facility security readiness. This practical checklist helps business owners, facility managers, operations leaders, and security teams identify security gaps, prioritize improvements, and plan smarter upgrades with BTI Communications Group.
Client stories
Where We Work
BTI serves clients across the United States, with additional partners in Canada and the United Kingdom. Hover over any state to see it highlighted.
Niagara-on-the-Lake, Ontario
Heybridge, Maldon
Essex, United Kingdom
Ready when you are
“BTI has been exactly what our growing company has needed for so long! They provide friendly, professional service and have consistently been willing to go above and beyond to ensure our complete satisfaction.”
Rebecca Gadomski · Edgewood Clinical
Prefer to talk? 1-562-298-5000
Yes, see how to switch security system support without starting over.
Yes, offline cameras, storage and recording gaps are flagged proactively.
Yes, firmware, passwords and network segmentation.
Leading video and access platforms, including Bosch video.
Yes.
Submit the form and a BTI engineer replies within one business day on new design and technical sales inquiries. BTI has 40 years in business and serves clients nationwide from Los Angeles, Chicago and Phoenix.
Yes, our CCTV systems can be integrated with your existing security infrastructure, including alarm and access control systems, for a cohesive and comprehensive security setup.
We conduct regular diagnostic checks and maintenance to ensure the alarm systems are functioning correctly. This includes testing sensors, control panels, and backup communication channels.
Yes, we provide 24/7 monitoring for your alarm systems, ensuring constant vigilance and immediate response to any security breaches or emergencies.
Yes, our access control systems can be integrated with time & attendance and active directory systems, enabling streamlined management of access, attendance, and employee data.
Tell us about your sites and systems. An engineer replies within one business day on new design and technical sales inquiries.
