40 Years in BusinessISO 27001 compliantPublic sector: GSA · CMAS & TESMA (CA)
LA 562-298-5000 · Chicagoland 312-432-5300 · Phoenix 602-733-6807 · Client Support
40 Years in BusinessISO 27001 compliantPublic sector: GSA · CMAS & TESMA (CA)
LA 562-298-5000 · Chicagoland 312-432-5300 · Phoenix 602-733-6807 · Client Support
Chicago · Outsourced IT
A full IT function for Chicagoland businesses, with local engineers, clear documentation and no loss of control.
Outsourcing IT does not have to mean handing your systems to a faceless call center in another time zone. For many Chicagoland organizations, it means a small team of engineers who answer to you, know your locations, and can be on site in the Loop, along the I-88 corridor or in the northwest suburbs when the work calls for it. BTI provides outsourced IT support from our office at 1441 Branding Ave., Ste 200 in Downers Grove, with a local number, 312-432-5300, that reaches people who work on Chicago accounts.
This page is for organizations deciding whether to outsource IT entirely, outsource part of it or replace a provider that is not working. We explain what outsourced IT covers, how it differs from building an internal department, what to look for in a Chicago provider and how the transition works.
Talk to a Chicago IT engineerThe organizations that call us usually fit one of a few patterns:
Companies with 20 to 150 employees that have outgrown the "office manager plus a nephew" model, but cannot justify hiring a help desk technician, a network engineer and a security specialist.
A long-time systems administrator is retiring or leaving, and much of what they know is in their head. Outsourcing gives the business continuity and documentation.
Tickets go unanswered, nobody visits the site, or every project becomes a surprise invoice. Switching providers is a common reason to talk with us.
Offices in Chicago plus warehouses or branches in the suburbs, Indiana or Wisconsin, where a single-office provider struggles to keep standards consistent.
Outsourced IT from BTI is a full IT function delivered as a service. A typical Chicago engagement covers:
When work has to happen in person, such as cabling, hardware swaps or a new office build-out, we schedule on-site IT support in Chicago.
Chicago is a competitive market for IT talent. Hiring one generalist gives you one person’s skills, one person’s vacation calendar and a single point of failure. Building a team that covers help desk, networking, Microsoft 365 and security means several salaries plus tools, training and management time. You can see managed IT pricing for typical per-user ranges.
| Consideration | In-house hire | Outsourced IT with BTI |
|---|---|---|
| Skill coverage | Limited to the people you hire | A team with help desk, network, cloud and security skills |
| Coverage during vacations or turnover | Gaps | Continuity through documentation and a shared team |
| Tools (monitoring, backup, ticketing) | Purchased separately | Included in the service |
| Local presence | Yes | Downers Grove office and scheduled on-site work |
| Control of priorities | Direct | Direct, through reviews and a named point of contact |
Many organizations land somewhere in between: one internal IT lead plus BTI for depth. That is co-managed IT in Chicago, and it is often the best of both.
BTI answers these questions in writing during every proposal. We have been in business for 40 years, operate under an ISO 27001 compliant program, and hold GSA contract vehicles.
Changing IT providers worries many companies because the outgoing provider controls the credentials and documentation. Our transition process is built for that:
Plants in Elk Grove Village, Bedford Park and the western suburbs need production-floor networks, shop-floor PCs and ERP systems that stay up across shifts. Defense suppliers also need help preparing for CMMC.
Warehouses along I-55, I-80 and I-88 depend on reliable wireless for scanners, stable connections to carriers and WMS platforms, and fast replacement of failed hardware.
Law, accounting and consulting firms in the Loop and suburbs need secure document management, Microsoft 365 governance and dependable remote access for hybrid staff.
Clinics and specialty practices need HIPAA-aware IT. See healthcare IT services in Chicago.
In each case, outsourced IT works best when the provider learns the business, not just the technology. Our onboarding includes time with operations leaders so support priorities match what actually stops work.
Smaller and mid-sized Chicago firms want to use AI tools like Microsoft Copilot but rarely have someone to set up permissions, data labeling and policies. Because we already run your Microsoft 365 environment, we can prepare it properly and help your team adopt AI where it pays off. See AI services and solutions.
Every Chicago business has had a day when the office is technically open but half the staff cannot get there safely. Outsourced IT should make those days uneventful. We set up secure remote access, cloud file storage and Microsoft Teams calling so employees can work from home without workarounds, and we test that setup before the first storm instead of during it. For sites that must stay staffed, such as warehouses and plants, we make sure network equipment is on battery backup and that we can manage it remotely when travel is difficult.
Service area: Chicago, Downers Grove, Oak Brook, Naperville, Schaumburg, Elk Grove Village, Itasca, Lombard and surrounding communities.
User help desk, network and Microsoft 365 administration, device management, backup, vendor management, baseline security and IT planning, with on-site work scheduled when needed.
Yes. Our Chicagoland office is at 1441 Branding Ave., Ste 200, Downers Grove, IL 60515. Call 312-432-5300.
Yes. Many clients keep an internal IT lead and use BTI for help desk, security operations or projects. This is called co-managed IT.
We inventory systems, coordinate credential handover, run new tools in parallel, communicate with staff and follow a 30/60/90-day plan.
You do. Documentation and administrative credentials belong to your organization and are handed over if you ever leave.
An engineer replies within 1 business day.
A few recent installs by our Chicagoland team, working from our Downers Grove office.
Tell us about your locations, users and current setup. An engineer replies within 1 business day. Prefer to talk? Call our Downers Grove office at 312-432-5300.
Business inquiries only.