Since 1985ISO 27001 compliantPublic sector: GSA · CMAS · TESMA
LA 562-298-5000 · Chicagoland 312-432-5300 · Phoenix 602-733-6807 · Client Support
Since 1985ISO 27001 compliantPublic sector: GSA · CMAS · TESMA
LA 562-298-5000 · Chicagoland 312-432-5300 · Phoenix 602-733-6807 · Client Support
BTI Communications Group plans, deploys, licenses, secures and manages Microsoft 365, Teams Phone, Teams Rooms, Intune, Entra ID, Defender, Purview, Azure and Copilot for regulated, multi-site organizations, with engineers in Los Angeles, Chicago and Phoenix and support across the U.S.
BTI Communications Group is a Microsoft solutions provider that designs, migrates, licenses, secures and supports the Microsoft cloud for mid-market and enterprise organizations in healthcare, government, education, financial services, manufacturing and logistics. Because BTI also runs managed IT, managed cybersecurity, Teams calling and network infrastructure, your Microsoft environment is planned and supported as one system.
Tenant design, Exchange Online, SharePoint, OneDrive and Teams migrations from on-premises or other platforms, including tenant-to-tenant moves after mergers. Cutovers are staged by site and department to protect operations.
Replace legacy PBXs with Teams Phone through Operator Connect, delivered with Brightlink and other carriers, or Direct Routing over certified session border controllers. Number porting, E911, auto attendants, call queues and Teams contact center options.
Room assessments, certified Teams Rooms hardware, cabling, AV and network readiness, and managed monitoring so every conference and huddle room starts on time.
Conditional Access, MFA and passwordless rollouts, single sign-on, Autopilot provisioning, compliance policies and mobile device management for corporate and BYOD devices.
Defender for Endpoint, Office 365 and Identity configuration, plus Purview data classification, DLP, retention, eDiscovery and audit, mapped to HIPAA, CJIS, FTC Safeguards and other frameworks.
Permissions clean-up, sensitivity labels and oversharing remediation before Copilot goes live, with usage policies and adoption plans. See our AI security, governance & risk services and AI for business leaders.
Azure infrastructure, Azure Virtual Desktop, hybrid identity and site recovery, plus Microsoft 365 backup and business continuity and disaster recovery with tested restore plans.
Extend your internal IT team with co-managed IT support, or hand BTI the full Microsoft stack with 24/7 help desk, patching, monitoring and quarterly reviews.
BTI sells and manages Microsoft licensing directly. We procure Microsoft 365, Teams Phone, Azure and Copilot subscriptions through leading cloud distributors such as Pax8, which gives our clients buying advantages, and we manage those licenses as an ongoing service rather than a one-time order.
We map every user and device to the right plan (Business, E3, E5, F-series or add-ons) to maximize ROI and real utilization of the features you already pay for.
Regular reviews remove unused and duplicate licenses, align renewals and term commitments, and give finance one clear view of Microsoft spend across sites.
Licensing is planned alongside backup, retention and recovery, so continuity requirements are met without paying for overlapping tools.
We align Defender and Entra security features with managed cybersecurity, SIEM log collection and 24/7 monitoring, so security licenses are actually configured and watched.
Independent backup of Exchange Online, SharePoint, OneDrive and Teams data, with defined retention and tested restores.
Advanced email protection layered on Microsoft 365 using industry-leading tools such as Proofpoint, covering phishing, impersonation, encryption and user awareness.
Tenant, licensing, identity, security and voice review against your compliance and business goals.
A written roadmap covering architecture, licensing, migration waves, Teams Phone and Copilot readiness.
Staged migrations and cutovers by certified engineers, with user communication and training.
Conditional Access, Defender, Purview and email security configured and documented.
Co-managed or fully managed support, license right-sizing and quarterly business reviews.
| Factor | Operator Connect | Direct Routing |
|---|---|---|
| How it connects | Carrier connects to Teams in the Microsoft cloud (for example, Brightlink) | Your SIP trunks connect through certified session border controllers |
| Best fit | Fast rollouts, minimal on-site equipment, simple number management in the Teams admin center | Complex call flows, existing SIP contracts, analog devices, paging or survivability needs |
| Hardware | None required on site | SBC (cloud-hosted or on-premises) |
| BTI role | Carrier selection, porting, E911, configuration and support | SBC design, carrier procurement, integration and managed support |
BTI also integrates Teams with paging and mass notification and carrier procurement.
HIPAA-aligned Microsoft 365, Purview DLP and Teams Phone for clinics and hospitals. Healthcare solutions
Procurement through GSA, CMAS and TESMA contracts. Government contracts
Identity, device management and Teams for districts, colleges and universities. Education solutions
FTC Safeguards and data protection controls with Defender, Purview and Intune. Financial services solutions
Frontline (F-series) licensing, shared devices and Teams calling for plants and distribution centers. Logistics solutions
Strong identity, segmented access and resilient communications for essential services. Critical infrastructure solutions
12155 Mora Drive, Suites 1 & 2, Santa Fe Springs, CA 90670 · 562-298-5000. Managed IT & IT Support in Los Angeles
1441 Branding Ave, Suite 200, Downers Grove, IL 60515 · 312-432-5300. Managed IT Services Chicago
615 N 48th St, Suite 1048, Phoenix, AZ 85008 · 602-733-6807. Managed IT Services Phoenix
A Microsoft solutions provider plans, deploys, licenses, secures and supports Microsoft cloud services. BTI covers Microsoft 365, Teams Phone, Teams Rooms, Intune, Entra ID, Defender, Purview, Azure and Copilot, and can manage them on an ongoing co-managed or fully managed basis.
Yes. BTI procures Microsoft licensing through leading cloud distributors such as Pax8 and manages it as a service, including license optimization, right-sizing, renewals and expense reporting across all of your sites.
Operator Connect, available through Brightlink and other carriers, is usually fastest and needs no on-site hardware. Direct Routing fits organizations with existing SIP contracts, complex call flows, analog devices or survivability requirements. BTI assesses both and recommends the right fit for each site.
Start by fixing oversharing and permissions, applying Purview sensitivity labels, and setting AI usage policies. BTI runs Copilot readiness assessments and governance programs aligned with our AI security and governance services.
Yes. Many clients keep an internal IT team and use BTI for specific areas such as security operations, Intune, Teams Phone or after-hours support. See co-managed vs. fully managed IT.
Submit the form below and a BTI engineer replies within one business day. BTI has been in business since 1985 and serves clients nationwide from Los Angeles, Chicago and Phoenix.
Tell us about your tenant, licensing and sites. An engineer replies within one business day.