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BTI DuPage County (served from Downers Grove): BTI · Avigilon · Call 630-343-1322 · IL 127.001638

DuPage County · Downers Grove, Naperville, Oak Brook and nearby communities

Avigilon Alta and Unity Video and Access Control in DuPage County

BTI Communications Group, LTD. is Avigilon certified and a top Avigilon partner with over 40 years in business. From our Downers Grove office, we design, quote, sell, install and support Avigilon Alta and Avigilon Unity cameras, video management and access control across DuPage County.

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Avigilon certified · 24/7 NOC/SOC · Illinois security license 127.001638

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An Avigilon engineer, not a call center, reviews your request and replies within one business day.

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  • Avigilon certified
  • 24/7 NOC/SOC
  • Over 40 years
  • IL License 127.001638
  • SOC 2 NOC/SOC
  • ISO 27001 compliant
Avigilon certified and a top Avigilon partner
Avigilon certified and a top Avigilon partner
ISO 27001 compliant
ISO 27001 compliant
ISNetworld member
ISNetworld member
GSA contract holder (47QTCA21D00BA)
GSA contract holder (47QTCA21D00BA)

Read real Google reviews of BTI's Downers Grove office

Why DuPage County organizations choose BTI for Avigilon

Who installs Avigilon Alta and Unity in DuPage County? BTI Communications Group, LTD. designs, sells, installs and supports Avigilon Alta and Unity cameras, video management and access control in DuPage County, served from our Downers Grove office. We are Avigilon certified and a top Avigilon partner, and one team handles site surveys, itemized quotes, installation, upgrades, takeovers and ongoing support. Illinois security license 127.001638.

A certified Avigilon team, not an equipment only reseller

We work across the whole Avigilon family: Alta cloud video and access, Unity on premises video and access, and existing ACC and ACM systems. You discuss architecture, the quote, installation and the next service call with the same team.

Security and the network designed together

Cameras depend on PoE switches, cabling, storage and bandwidth. Doors depend on readers, controllers, lock power and the physical opening. BTI addresses those dependencies in one design and coordinates network changes with your authorized IT team.

Tested with the people who use it

For video, acceptance means live view, recording, search, playback and a usable export. For doors, it means credential issue and revocation, schedules, door closure, lock behavior, contacts and request to exit. Supported integrations are tested against a real incident workflow.

A 24/7 NOC/SOC behind your system

24/7 system health and alert monitoring is available, plus a 24/7 converged security NOC/SOC. Calls are answered in real time and client emails get a reply within 15 minutes.

Local to DuPage County

  • Oak Brook multi tenant offices: shared lobby doors, tenant suites and the landlord approval route, with a clear split of credentials, camera permissions and maintenance responsibility.
  • Addison, Itasca and Bensenville industrial sites: receiving lanes, employee entrances and outdoor storage, with recorder capacity sized for the real retention target and older footage preserved during a server change.
  • Downers Grove and Lisle offices: focused takeovers that document administration, subscriptions and escalation, then test a footage retrieval and an authorized door change before handoff.
  • Wheaton and Elmhurst schools and municipal buildings, and Naperville medical groups: visitor routes, after hours events, restricted staff rooms and separate common area camera permissions.
  • Illinois weather: outdoor doors and cameras are selected and commissioned for snow glare, evening lighting, moisture and door closure.

These are planning examples, not claimed client results. We also serve Lombard, Villa Park, Glen Ellyn and the rest of the county from Downers Grove.

What BTI clients say

These are BTI client reviews, not claims of projects in this service area.

BTI consistently solves IT challenges that our staff doesn't have the skill or time for. Their installation team is excellent and their support always makes sure all of our issues are solved.
Jonathon Huff
The Moody Church
BTI has been exactly what our growing company has needed for so long! They provide friendly, professional service and have consistently been willing to go above and beyond to ensure our complete satisfaction.
Rebecca Gadomski
Edgewood Clinical
The entire team at BTI has exceeded my expectations. They took my company to the technology and security level I needed.
Dave Tourje
Alpha Structural, Inc.
Request your free Avigilon assessmentCall 630-343-1322
Get a quote Call 630-343-1322

Avigilon Alta and Unity solutions installed in DuPage County

BTI designs, sells, installs and supports four Avigilon paths for DuPage County organizations: Alta Video, Unity Video, Alta Access Control and Unity Access Control. Product images below are official Avigilon images, not BTI installation photographs.

Alta Video

Avigilon h6sl dome camera for BTI Alta and Unity video planning
Official Avigilon product image. Not a BTI installation photograph.

Alta Video gives authorized teams cloud based administration, search and investigation across sites. BTI selects cameras for the actual scene, plans connectivity and recording, configures users and notifications and trains operators to find and export footage. For existing cameras, we assess a supported Cloud Connector path and document the functions and licenses for the proposed equipment. Cloud administration and recording location are separate design questions, so the plan names where required footage is retained. Choose cameras such as the H6A Dome, H6SL Dome and H5A Multisensor in the appropriate Alta version. We match the lens, mount, enclosure and recording configuration to the job instead of treating a family name as a universal compatibility promise.

Explore Alta Video

Unity Video

Avigilon h6a dome camera product image for BTI video system design
Official Avigilon product image. Not a BTI installation photograph.

Unity Video provides on premises video management for sites that want local recording infrastructure and coordinated investigations. BTI designs the camera system, recorder resources, storage and retention, operator permissions and network. We review supported analytics such as Appearance Search for the selected cameras and software, then demonstrate them on the actual scene. We also assess permitted cloud connected functions where useful. Existing ACC installations receive a version, server and license review before an upgrade. We plan access to historical recordings and stage the work with the operating team, so the transition includes investigation continuity as well as new software.

Explore Unity Video

Alta Access Control

Avigilon Alta standard smart reader for BTI door access design
Official Avigilon product image. Not a BTI installation photograph.

Avigilon Alta (formerly Openpath) supports cloud managed doors, users and credentials. BTI designs the complete opening: smart reader, controller or Smart Hub, electrified locking hardware, power supply, door contact and request to exit. We help you choose mobile, card, fob and PIN options appropriate to the selected readers and policies, then set roles and schedules for staff, visitors and contractors. Standard, mullion and keypad readers solve different mounting and credential needs. Video intercom and reader choices are evaluated for visitor entry where appropriate. Internet outage behavior, local power and emergency egress are documented and tested for the actual opening with the responsible specialists.

Explore Alta Access Control

Unity Access Control

Avigilon Unity Access rack appliance for BTI on premises access design
Official Avigilon product image. Not a BTI installation photograph.

Unity Access provides browser based access administration with on premises appliances or an appropriate virtual deployment. BTI plans the appliance, supported controllers, expansion boards, readers, credentials and physical hardware. We define access levels, holidays, temporary permissions and authorized administrative changes, then test the relevant door events and supported video links. For an existing ACM or Unity Access system, we evaluate usable field hardware and the supported upgrade path. A board replacement, appliance refresh or additional door is designed against controller capacity, wiring, power and the current database, not just the number of new readers.

Explore Unity Access Control

Request your free Avigilon assessmentCall 630-343-1322

How BTI delivers an Avigilon system, stage by stage

Every Avigilon project moves through the same stages, so you know what will be delivered and who owns the result.

1. Request and review

An Avigilon engineer reviews your request and replies within one business day. We ask which platform you have now, camera and door counts, sites, operating hours, retention target and who administers the system.

2. Site survey and design

  • We use System Surveyor to mark camera positions, fields of view and viewing tasks on the floor plan.
  • Every selected opening is recorded: reader position, controller, locking hardware, power, door contact and request to exit.
  • The architecture review covers switches, bandwidth, servers or cloud recording, storage and retention, and your team approves platform, roles and acceptance tests before procurement.

3. Itemized proposal

Cameras, lenses, mounts, readers, controllers, door hardware, power, cabling, servers or appliances, storage, software and licenses are listed line by line. Installation is separated from recurring subscriptions and optional managed services, and phased options show what can be kept now and budgeted later.

4. Installation

BTI schedules the work around occupied spaces, shifts and deliveries, then installs, labels and configures each device with approved network settings and permissions.

5. Commissioning and training

Camera commissioning covers the scene, recording, time alignment and export. Door commissioning covers normal and denied access, schedules, contacts, request to exit, lock behavior and emergency egress coordination. You receive device and license records, as built documentation and operator training.

6. Support for the life of the system

We investigate faults, plan supported updates, coordinate manufacturer returns and review camera aim, image quality, retention, storage health and door events. Lifecycle reviews flag capacity, licensing and replacement needs before an expansion becomes an emergency.

Alta or Unity? Choosing the right Avigilon platform

Alta runs administration in the cloud. Unity runs video and access on premises, with supported remote functions. Many DuPage County organizations need a mix. We compare both against how your team actually works: who issues credentials, who searches footage, which recordings must stay local and which sites have dependable connectivity.

Design question Alta path Unity path
Day to day administration Cloud managed users, devices and investigations On premises video and access management, with supported remote functions
Recording architecture Specify camera, connector and recording configuration Size local servers, recorders, storage and retention
Door infrastructure Alta controllers or hubs and supported readers Unity appliances, supported controllers and readers
Growth planning Add sites with documented subscription and connectivity needs Plan recorder, appliance, software and field hardware capacity
Existing equipment Review supported reuse and Cloud Connector options Review ACC, ACM and current Unity support and upgrade paths
Acceptance Retrieve video, export and test actual door workflows Retrieve video, export and test actual door workflows

BTI coordinates supported video and access integrations across the chosen architecture and documents the actual platform and version combination, rather than promising every product works in every configuration. Read the Avigilon Alta and Unity buyer guide for a deeper comparison.

Switching to BTI: Avigilon takeovers, service and upgrades

Inherited an Avigilon system from another provider? We start by confirming your authority to administer it, then take over in clear steps.

  1. We inventory the platform, cameras, recorders, access appliances, field hardware, subscriptions and licenses.
  2. We fix urgent problems first and separate genuine gaps from optional improvements, keeping working equipment where it is supported.
  3. We plan the administrative handoff, recording continuity and documentation, then test operator access, a video retrieval and a door change.
  4. Older ACC or ACM installations get a version, server and license review before any supported upgrade or phased transition.

Service, maintenance and monitoring

Service plans can include repair and diagnosis, image and recording checks, device health, software planning, storage review, door system checks, configuration records and manufacturer warranty coordination. 24/7 system health and alert monitoring is available, and the plan names the monitored devices, alert paths and escalation. Account details are exchanged through an agreed secure process, never a public form.

Cost and financing

Avigilon pricing depends on camera scenes and retention, door hardware and power, cabling, licensing, servers or cloud services and installation. Every project is quoted from a site survey, with what you can reuse and phased options shown clearly. Recurring subscriptions and optional maintenance are listed separately so you can compare the full lifecycle cost.

BTI offers 100% financing for parts, labor and licensing at 3.99% for five years.

Request your free Avigilon assessmentCall 630-343-1322

Avigilon cameras, readers and controllers BTI installs

Official Avigilon product images. Not BTI installation photographs.

Camera models and viewing tasks

Avigilon h5a multisensor camera for BTI wide area video design
Official Avigilon product image. Not a BTI installation photograph.

H5A Multisensor product shown. BTI selects the appropriate Alta or Unity version and viewing design for each scene.

Explore Camera models and viewing tasks

Reader and credential choices

Avigilon Alta keypad reader for BTI credential and door planning
Official Avigilon product image. Not a BTI installation photograph.

Alta keypad reader product shown. Select readers for mounting, credential policy and actual door use.

Explore Reader and credential choices

Controllers and Smart Hubs

Avigilon Alta single door controller for BTI access control design
Official Avigilon product image. Not a BTI installation photograph.

Alta Single Door Controller product shown. BTI sizes entries, inputs, lock power and the enclosure for your project.

Explore Controllers and Smart Hubs

Multi door control hardware

Avigilon Alta eight door smart hub for BTI access control projects
Official Avigilon product image. Not a BTI installation photograph.

Alta eight door Smart Hub product shown. Enclosures, power and expansion are itemized in the design.

Explore Multi door control hardware

Avigilon Alta and Unity buyer guide

Compare video, access control, architecture, support, upgrades and expansion in the Avigilon Alta and Unity buyer guide.

Avigilon questions DuPage County organizations ask

Is BTI an Avigilon dealer in DuPage County?

Yes. BTI Communications Group, LTD. is Avigilon certified and a top Avigilon partner, serving DuPage County from our Downers Grove office. We design, quote, sell, license, install and support Avigilon Alta and Unity video and access control.

Should we choose Alta Video or Unity Video?

Choose against administration, connectivity, recording location, retention, existing infrastructure and operator needs. BTI compares the actual hardware, licensing and service plan for each path and can design supported mixed deployments where they make sense.

Does Alta Access replace physical door hardware?

No. The cloud platform does not remove the physical opening. BTI specifies the reader, controller, lock hardware, power, contacts and request to exit, then tests the complete opening and its schedule.

Can BTI support our older ACC or ACM installation?

Yes. We assess the current equipment, versions, licenses and condition, then recommend service, a supported upgrade or a phased transition. Required historical recordings and current door operation are part of the plan.

Can BTI take over another provider's Avigilon system?

Yes. We confirm customer authority, review the hardware and platform records, plan the administrative handoff and test operator access. You receive a documented system and a clear service route.

Can an Oak Brook tenant keep control of its own Avigilon users?

Yes. BTI can define tenant and property administrator roles for the selected platform. We review shared doors and video access with the landlord, then test what each role can administer before handoff.

Can access events be linked with video?

Yes, through supported integrations selected for the actual platforms and versions. We test the event, timestamp, camera view, recording and user permissions so the link helps an authorized operator investigate.

Is monitoring available?

Yes. 24/7 system health and alert monitoring is available, plus a 24/7 converged security NOC/SOC. Client alerts are triaged in real time by enterprise grade AI agents and escalated to human engineers according to the service scope.

How do we get a quote and financing?

Request the free Avigilon assessment or call 630-343-1322. BTI surveys the site, prepares a written design and itemized quote and offers 100% financing for parts, labor and licensing at 3.99% for five years.

Chicagoland service areas

BTI Communications Group, LTD. serves Chicago and the surrounding suburbs. Pick your area for local services.

Over 40 years of IT, security and communications work. Call 630-343-1322 for security or 312-492-2613 for IT, or book a free consultation.

Get a free consultation

Bring your Avigilon project to BTI

Your free Avigilon assessment includes a site survey, a written design with the cameras, readers and controllers we recommend and why, and an itemized quote with options. 100% financing for parts, labor and licensing at 3.99% for five years.

Request your free Avigilon assessmentCall 630-343-1322

BTI Communications Group, LTD., 1441 Branding Ave, Suite 200, Downers Grove, IL 60515. Illinois security license 127.001638.

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