Over 40 Years in BusinessISO 27001 compliantPublic sector: GSA contract holder
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In 81 seconds, Eric Brackett explains why clear calls depend on the network, the carrier and the support team, and how BTI installs VoIP and unified communications in San Fernando Valley. Press play.
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Upgrading your San Fernando Valley business phones? The phones are the easy part. Clear calls depend on the network, the carrier and the team that supports it all. I'm Eric Brackett, Founder and President of BTI Communications Group.
I founded BTI in 1985 installing business phones, so this is where we started. Over 40 years later, voice runs on the same network as your computers, cameras, door access and AI, and we support all of it.
We install and support voice over internet protocol, or VoIP, and unified communications from providers like Mitel, Microsoft Teams Phone, RingCentral and 8x8, with business texting, paging, E911 and contact center options, and we move your existing numbers over carefully.
Before a single phone goes in, we check your internet, switching, firewall and call quality settings. Then we add what helps your team most, from auto attendants and call recording to AI receptionist and contact center automation.
Pricing is transparent and itemized, BTI is ISO 27001 compliant, and our San Fernando Valley team stays with you long after the install.
Get your free consult and estimate with the form on this page, or call 323-510-8003.
BTI designs, sells, installs and supports business phone and VoIP systems from our Santa Fe Springs office. BTI has Over 40 years in business and has delivered commercial security since the 2010s. Studios, offices and shops from Burbank through Van Nuys need a business phone design that names main numbers, after-hours coverage and who can change call flows. BTI evaluates Teams Phone, GoodPhone, supported cloud platforms, carrier services and existing-system options against actual requirements.
We are licensed by the State of California to provide the full spectrum of solutions your business may need, from directory listings and E911 to cabling, intercom, SMS, and security system installation. There is no requirement we can’t meet.
Unified Communications, Integrated CRM, AI, Recording, and Video ConferencingÂ
VoIP Phone System Installation Services
Contact Center Solutions and Systems for Inbound, Outbound, Human, and AI Agents
SIP Trunking with SMS for Premise Based Systems
SIP Trunking and Calling Plans for Multi-Cloud Hosted VoIP / Teams Calling Plans
BTI is aware that every organization has different needs. That’s why, the first step in our Meraki installation service is a free on-site assessment to study and design a plan that fits your unique networking and security needs and budget.
Once we’ve identified your unique needs and requirements our team of Authorized Cisco Meraki engineers will design the perfect gameplan and next steps for your organization that portray the exact costs and needs of the project in the most effective and affordable way possible, no-hidden fees!
Our Cisco Meraki Engineers use the best materials and technology to give your business or organization a network set-up that will withstand network intensive stress.
For aerospace and defense contractors working toward CMMC, BTI delivers the facility security, network and phone systems, and coordinates CMMC consulting through a specialist partner, managed under BTI’s SLA.
BTI supplies Cisco Meraki solutions for several large produce, meat, food, and beverage manufacturers, distributors, and growers. Our solutions are tailored to reduce the burden of compliance with FSMA, GAP, FMIA, PPIA, HACCP, SSOP, and GMP regulations. Utilizing BTI, our customers minimize food safety program violations, improve operational efficiencies, and reduce or eliminate employer liability and workman’s compensation claims.
Optimize and secure your network infrastructure with Cisco Meraki’s cloud-based solutions, tailored to meet the demands of manufacturing plants and dealerships. Cisco Meraki enables IT managers to streamline network management, ensuring seamless connectivity, robust security, and centralized control. With powerful tools for remote monitoring, automated updates, and easy scalability, you can reduce downtime, improve productivity, and keep your network protected against evolving threats. Experience simplified management of high-demand environments with intuitive Meraki dashboards, providing visibility and control over every device and user on your network.
Empower construction sites and equipment yards with Cisco Meraki’s secure, cloud-based network solutions, designed to keep operations running smoothly and securely. With Cisco Meraki, IT managers can quickly deploy wireless connectivity across expansive job sites, enabling reliable communication, remote monitoring, and real-time data access for teams. The intuitive Meraki dashboard simplifies management, offering visibility into network usage, device status, and security. Ensure secure access to network resources, manage permissions for authorized personnel, and maintain productivity without compromising on security. Cisco Meraki solutions provide the flexibility, control, and security construction teams need to stay connected and efficient.
BTI provides Cisco Meraki’s advanced network solutions for large-scale produce, meat, food, and beverage manufacturers and distributors, ensuring seamless, secure connectivity and compliance management. With Cisco Meraki, facilities benefit from real-time monitoring of networked devices, including environmental and temperature sensors, to meet FSMA, GAP, FMIA, PPIA, HACCP, SSOP, and GMP regulations. The intuitive Meraki dashboard centralizes visibility and control, helping IT managers quickly address compliance needs, minimize food safety program violations, and enhance operational efficiencies. By leveraging Meraki’s secure, cloud-based infrastructure, our customers reduce the risk of costly liability and improve overall facility safety and productivity.
Safeguard sensitive facilities and critical infrastructure with Cisco Meraki’s secure, cloud-managed network solutions. Cisco Meraki’s advanced networking capabilities allow IT managers to control network access, monitor connected devices, and ensure data integrity across restricted areas. With Meraki’s centralized dashboard, you gain real-time visibility and control over network traffic, enabling quick responses to potential security threats and unauthorized access attempts. Designed for scalability, Cisco Meraki solutions support secure operations and streamline management, helping organizations maintain reliable, compliant, and safe infrastructure for public service and critical data applications.
BTI provides Cisco Meraki’s cloud-managed network solutions for regional healthcare organizations, supporting compliance with Joint Commission (TJC), CARF, CDC infection control, and American College of Surgeons standards. Cisco Meraki’s secure, scalable infrastructure simplifies network management while helping healthcare facilities meet privacy and security requirements. With Meraki’s intuitive dashboard, IT teams gain real-time visibility into network access, device health, and data security, making it easier to protect sensitive information and maintain strict regulatory compliance. Meraki’s seamless integration capabilities also support telemedicine, secure patient data sharing, and optimized operational workflows across healthcare networks.
Safeguard your IT rooms with Cisco Meraki’s cloud-managed network solutions, providing robust security, real-time monitoring, and centralized control to protect critical infrastructure. Cisco Meraki enables IT teams to monitor network access, detect unusual activity, and manage connected devices from a single dashboard, minimizing the risk of unauthorized access and potential data breaches. With Meraki’s streamlined management and automated security updates, you can ensure your IT environment stays secure, compliant, and efficient, without the complexity of traditional security setups.
Enhance operational efficiency in manufacturing facilities with Cisco Meraki’s cloud-managed network solutions, offering real-time insights into network performance, device connectivity, and system health. Meraki’s centralized dashboard allows IT teams to monitor and manage networked production equipment, optimize bandwidth for critical applications, and quickly detect issues that may impact productivity. By providing seamless connectivity across the facility, Meraki solutions improve worker communication, support automated processes, and reduce downtime, leading to a more streamlined, secure, and cost-effective operation.
Enable seamless and secure connectivity across worship spaces and offices with Cisco Meraki’s cloud-managed network solutions. Cisco Meraki provides reliable, high-speed internet for real-time collaboration, audiovisual streaming, and virtual participation, allowing congregants to engage from anywhere. With Meraki’s intuitive dashboard, IT teams can easily manage network access, prioritize bandwidth for streaming services, and ensure secure connections, enhancing the worship experience both in-person and online.
Support vehicle tracking, route planning, and real-time traffic monitoring with Bosch security solutions, contributing to reduced fuel consumption, improved safety, and enhanced customer experience through scalable security systems.
Cloud voice, Teams calling and contact center solutions shaped around how your industry communicates.
Teams calling, contact center and patient call routing for clinics and medical groups.
Healthcare phone systems →
Cloud voice and Teams calling for city, county and public agency staff.
Government phone systems →
Cloud voice, Teams calling and front office phone systems for schools and districts.
School phone systems →
Teams, paging and floor communications that keep every shift connected.
Logistics and manufacturing communications →
Cloud phone systems and Teams calling for CPA, tax, title and mortgage firms.
Phone systems for CPA and title firms →
Cloud voice with on-call routing and an AI receptionist for outage call spikes.
Phone systems for water utilities →
Mobile phone systems that follow crews from the office to the job site.
Construction phone systems →
Phone systems, paging and alerts for churches, ministries and nonprofit offices.
Church and nonprofit phone systems →
Parking call boxes, intercoms and venue phone systems on one platform.
Parking call boxes and venue phone systems →Governance & assurance
Held by the platforms and providers BTI resells or uses
These certifications, audits and attestations belong to the third-party platforms and providers, not to BTI. Which ones apply depends on the specific platform, service, data center, processor, monitoring provider, or vendor used in your solution. Ask us which apply before you buy.
BTI is a CMAS contract awardee (California), serving state and local government entities, educational institutions and other eligible California public organizations.
BTI is a TESMA contract awardee under the Los Angeles County Telecommunications Equipment & Services Master Agreement, available to Los Angeles County agencies and other eligible public organizations.
See every BTI IT and security service in San Fernando Valley on our BTI San Fernando Valley hub.
Attackers took over a widely used remote support tool to reach hundreds of computers at once. Ask your IT provider these five questions about how its remote access tools are protected.
Shadow AI is any AI tool or agent your people use without IT knowing or approving it. You cannot govern what you cannot see, so the first step is an inventory.
Many security tools log in with privileged accounts. That can help with patch detail, but it also puts one of your most powerful passwords into another piece of software. Here is the tradeoff, and a better way to start.
Your IT provider configures the firewall, patches the servers and sets up the accounts. If the same team writes the only security report you ever see, it is grading its own homework.
Use this Buyer’s Guide to plan a business VoIP system in San Fernando Valley. Start with a site survey, call paths, queues and who answers the main number, and confirm how handsets, auto-attendants and after-hours routing will be used day to day. BTI designs, sells, installs and supports business VoIP systems, and evaluates Teams Phone, GoodPhone, supported cloud platforms, carrier services and existing-system options against actual requirements.
A typical San Fernando Valley project covers survey and scoping, a line item proposal, installation and testing, integrations, and admin training. 4-hour onsite emergency response is available under BTI support agreements. Emergency support is available 24/7. Call 800-435-7284.
Client stories
Providing business VoIP design, installation, service and support in Burbank, Glendale, North Hollywood and nearby San Fernando Valley communities.
Providing business VoIP design, installation, service and support in Sherman Oaks, Van Nuys, Northridge and nearby San Fernando Valley communities.
Providing business VoIP design, installation, service and support in Chatsworth, Sun Valley, Sylmar and nearby San Fernando Valley communities.
Providing business VoIP design, installation, service and support in Woodland Hills, Santa Clarita, Canoga Park and nearby San Fernando Valley communities.
These are planning examples, not claims of named customers or completed local installations.
This is a planning scenario, not a claimed BTI customer. A Burbank office wants a shared main number, a receptionist queue and after-hours voicemail that sales can review the next morning.
This is a planning scenario, not a claimed BTI customer. A Van Nuys shop wants durable handsets on the floor and a simple auto-attendant for parts and service lines.
This is a planning scenario, not a claimed BTI customer. A Glendale firm with two Valley suites wants one calling standard and a documented number-porting plan.
BTI designs, sells, installs and supports business phone and VoIP systems for San Fernando Valley organizations from our Santa Fe Springs office. BTI evaluates Teams Phone, GoodPhone, supported cloud platforms, carrier services and existing-system options against actual requirements.
Media and professional offices in Burbank and Glendale need clean main-number routing and voicemail that staff can manage. Retail and service shops in Van Nuys and North Hollywood often combine a service line, a parts line and floor handsets. Multi-suite Valley firms want one design standard and a named support path.
A typical San Fernando Valley project starts with a survey of numbers, call flows and site conditions, then a line item proposal, installation and testing, cutover, and admin training. BTI evaluates Teams Phone, GoodPhone, supported cloud platforms, carrier services and existing-system options against actual requirements. The written scope names handsets, call queues, carrier or cloud path, training and a support plan so your team knows who to call after cutover.
After cutover, your team has a named support path for moves, menu changes and handset issues. BTI has Over 40 years in business and has delivered commercial security since the 2010s. The same accountable team handles design, installation and continuing support, so a San Fernando Valley location is not handed off to an unknown vendor after go-live. Your proposal also names who approves changes after the first 30 days and how those requests are logged. 4-hour onsite emergency response is available under BTI support agreements. Emergency support is available 24/7. Call 800-435-7284.
12155 Mora Drive, Suites 1 and 2
Santa Fe Springs, CA 90670
Call 323-510-8003
Office hours: Monday to Friday, 7:30 AM to 4:30 PM PT. Emergency support is available 24/7. Call 800-435-7284.
Get directions. Read our Google reviews.
Our Santa Fe Springs office is about 17 to 41 miles away from most San Fernando Valley communities. BTI has been in business for Over 40 years and has delivered commercial security since the 2010s. 4-hour onsite emergency response is available under BTI support agreements. California C-7 License 807767. Alarm Company Operator ACO #7670.
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Yes. Work is run from our Santa Fe Springs office and covers Burbank, Glendale, North Hollywood, Sherman Oaks and Van Nuys. 4-hour onsite emergency response is available under BTI support agreements. Emergency support is available 24/7. Call 800-435-7284.
Often, yes, if the current carrier and number records support a port. BTI confirms the inventory and timing before a cutover is scheduled. BTI evaluates Teams Phone, GoodPhone, supported cloud platforms, carrier services and existing-system options against actual requirements.
BTI has been in business for Over 40 years and has delivered commercial security since the 2010s.
4-hour onsite emergency response is available under BTI support agreements. Emergency support is available 24/7. Call 800-435-7284.
BTI evaluates Teams Phone, GoodPhone, supported cloud platforms, carrier services and existing-system options against actual requirements.
Often, yes. Number inventory and porting timing are confirmed before a cutover is scheduled. The proposal names which numbers move and when.
The design should name a backup calling path when the site internet is unavailable. Options are confirmed in the site survey and written into the proposal. They are not assumed to be included with every package.
Yes. A typical project includes admin and end-user training, plus a documented call-flow handoff so your team can change menus and voicemail without guessing.
The cutover window is scheduled around your operating hours after numbers, call flows and handsets are tested. A rollback or fallback path is discussed before the current carrier is released.
Emergency support is available 24/7. Call 800-435-7284. BTI operates a 24/7 NOC/SOC for covered support work under BTI support agreements.
BTI evaluates Teams Phone, GoodPhone, supported cloud platforms, carrier services and existing-system options against actual requirements. The selected platform, handsets and carrier path are itemized in the proposal.
