Over 40 Years in BusinessISO 27001 compliantPublic sector: GSA contract holder
LA 562-298-5000 · Chicagoland 312-432-5300 · Phoenix 602-733-6807 · Client Support
Over 40 Years in BusinessISO 27001 compliantPublic sector: GSA contract holder
LA 562-298-5000 · Chicagoland 312-432-5300 · Phoenix 602-733-6807 · Client Support
Help desk, on site engineers, Microsoft 365, networks, warehouse Wi-Fi, backups and security for Inland Empire organizations with around 20 or more users. Fully managed or co-managed with your IT team, from a provider that also runs your cameras, doors and phones if you want one partner.
BTI Communications Group, LTD. provides managed IT services to Inland Empire businesses from its Santa Fe Springs office, and has been in business for over 40 years. Our help desk, on site engineers and 24/7 NOC/SOC support companies in Riverside, Ontario, Rancho Cucamonga, Corona, Fontana, San Bernardino, Temecula and across Riverside and San Bernardino counties. We do not have an Inland Empire office. Call 323-510-8003 or book a free IT consultation.
On this page: Support modelsWhat is includedSwitching providersIndustriesProjectsAreas servedFAQ
The Inland Empire has more than 12,000 establishments with 20 to 499 employees across Riverside and San Bernardino counties (U.S. Census County Business Patterns, 2022): logistics operators and distributors along the I-10 and the 215, manufacturers in Corona, Chino and Riverside, medical groups, public agencies, and professional firms in Ontario, Rancho Cucamonga, Riverside and Temecula. Our clients usually look like one of these:
Tickets wait for days, the same problems repeat and no one plans ahead. You want a team with depth and documented processes.
Your internal team handles strategy and users, and wants help desk overflow, after hours coverage, security tools and project hands.
A warehouse in Fontana, an office in Ontario and a yard in Perris need one standard for networks, devices and security.
A customer audit, a cyber insurance renewal or a public agency requirement needs controls in place and documented.
| Fully managed IT | Co-managed IT | |
|---|---|---|
| Good fit for | Companies without internal IT staff | Companies with an IT manager or small team |
| Help desk | BTI is your help desk for every user | BTI takes overflow, after hours or specific queues |
| Security tools | BTI provides and runs the stack | Shared, with clear ownership of each tool |
| Strategy | Regular planning with a BTI technology lead | Your IT leader sets direction, we execute |
| Learn more | Managed IT services | Co-managed IT support |
Not sure which fits? Compare them in the fully managed vs co-managed comparison or the shared responsibility model.
Phone, email and portal support for your users, with tickets tracked from open to close. See help desk services.
Engineers dispatched from Santa Fe Springs for hardware, network and move work that cannot be done remotely.
Servers, networks, firewalls and backups watched by our 24/7 NOC/SOC, with alerts handled before users notice.
Licensing, email, Teams, SharePoint, Intune and identity managed for you.
Switching, firewalls and wireless designed for offices and for tall warehouse racking, scanners and dock doors, from a Cisco Select Partner. See managed infrastructure.
Operating system and application updates, endpoint protection and device lifecycle tracking.
Backups for servers, cloud data and Microsoft 365, tested restores and a written recovery plan.
MFA, email security and managed detection and response. See BTI cybersecurity services.
Regular reviews of tickets, risks, budgets and the technology roadmap with your leadership.
Changing providers worries most companies more than it should. A planned transition keeps users and shifts working while we take over.
More detail: switching IT providers.
Download the 2026 Executive Guide to Managed IT and Cybersecurity (PDF).
Warehouse Wi-Fi, handheld scanners, label printers, carrier and warehouse management systems that cannot go down during a shift, plus networks for guard shacks and yard offices.
Shop floor networks, ERP, CAD workstations and controlled data for plants in Corona, Riverside, Chino and Ontario. CMMC and other compliance work is completed and contracted by BTI and its partners, including top industry professionals in each category.
Networks, phones, help desk and security for cities, counties and special districts that buy through GSA, CMAS or TESMA contracts.
Practice systems, imaging workstations and secure messaging for medical groups, dental and behavioral health practices around Loma Linda, Riverside and Temecula.
Accounting, insurance, legal and engineering firms in Ontario, Rancho Cucamonga and Riverside that need secure remote work and client data protection.
Field teams on tablets, project sites coming and going and property portfolios that share IT.
Managed clients and project clients both use our engineers for the larger work that a help desk cannot absorb.
See all IT projects.
Whether you choose BTI or someone else, these questions separate a provider with real depth from one that will struggle as you grow.
| Ask this | Why it matters | How BTI answers |
|---|---|---|
| Who answers when I call? | Small shops route calls to one or two people who may be on site elsewhere. | A staffed help desk backed by 400+ engineers and a 24/7 NOC/SOC. |
| Who owns our admin passwords and domains? | Some providers keep control, which makes leaving painful. | Your company owns every account. We document access and hand it over on request. |
| How are security tools chosen and managed? | Unmanaged tools give a false sense of safety. | Security is built into managed IT, and alerts are handled by our NOC/SOC. |
| What happens when we need on site help? | Remote only providers cannot replace a switch or run cable. | Engineers drive from Santa Fe Springs, and the same company handles cabling, phones and building systems. We are honest that the High Desert and Coachella Valley take longer to reach. |
| How do you show what we are paying for? | Bundled pricing hides what is and is not included. | Itemized proposals and regular reviews of tickets, risks and the roadmap. |
| Can you support our compliance needs? | Customers, insurers and auditors expect evidence, not promises. | ISO 27001 compliant governance at BTI, and compliance work through BTI and its partners. |
New buildings, acquisitions, peak season ramps and audits are scoped as projects with a named engineer and a written plan, so the help desk keeps running normally.
Proposals are built from your user count, devices, locations and the support model you choose, and every line is itemized so you can see what you pay for. Pricing is shared after a short discovery call, not guessed on a web page. Read more on how BTI prices managed IT. Financing at 3.99% is available for qualified buyers, subject to credit approval, for hardware and projects.
Most support is remote and fast. When you need someone on site, engineers drive from Santa Fe Springs, about 26 miles from Ontario and 39 miles from Riverside in a straight line. BTI has no Inland Empire office. Engineers and crews dispatch from our Santa Fe Springs office and warehouse.
The closest part of the region to our office, about 23 to 38 miles away in a straight line. Warehouses and distribution centers along the I-10, the 60 and the 15, plus office parks around Ontario International Airport and Rancho Cucamonga.
About 29 to 48 miles from Santa Fe Springs. County and city government, manufacturers in Corona, and the large logistics buildings along the 215 in Moreno Valley and Perris.
About 46 to 55 miles away. County agencies, distribution centers near San Bernardino International Airport, medical groups around Loma Linda and offices in Redlands.
About 62 miles away. Business parks, light industrial buildings, medical offices and growing professional firms along the I-15.
About 60 miles or more over the Cajon Pass. Distribution and industrial sites that need hardware rated for heat, wind and dust.
About 85 to 110 miles away. Offices, medical groups and hospitality businesses that plan on site work as scheduled service days.
High Desert and Coachella Valley sites are farther from our office, so on site response there takes longer and visits are usually planned as scheduled service days. Remote support and our 24/7 NOC/SOC cover every site around the clock.
See all BTI services in the region on the BTI Inland Empire hub, or managed IT in Los Angeles.
12155 Mora Dr, Units 1 & 2
Santa Fe Springs, CA 90670
IT sales: 323-510-8003
Main office: 562-298-5000
24/7 support: 800-HELP-BTI (800-435-7284)
Monday to Friday, 7:30 AM to 4:30 PM PT
Licensed Alarm Company Operator, ACO #7670
C-7 License 807767
BTI Communications Group, LTD. serves Southern California from our Santa Fe Springs office. Pick your region for local services.
Los Angeles County businesses.
Orange County businesses, served from Santa Fe Springs.
Riverside and San Bernardino County businesses, served from Santa Fe Springs.
Over 40 years of IT, security and communications work. Call 562-298-5000 or book a free consultation.
Get a free consultation400+ engineers across IT, networks, communications and security, so complex issues do not stall.
IT, phones, cameras, access control and cabling from one team that already knows your site.
ISO 27001 compliant governance, independently reviewed through the TAG ISO 27001 Compliance Program.
GSA contract holder (47QTCA21D00BA) and CMAS and TESMA contract awardee (California).
Cisco Select Partner and SMB Black Belt Certified Partner.
A Southern California company with an office and warehouse in Santa Fe Springs.
See how we support each industry's systems and requirements.
BTI Communications Group, LTD. provides fully managed and co-managed IT to Inland Empire businesses from its Santa Fe Springs office, with a help desk, on site engineers and a 24/7 NOC/SOC. We support companies in Riverside, Ontario, Rancho Cucamonga, Corona, Fontana, San Bernardino and Temecula.
No. Our Southern California office is at 12155 Mora Dr in Santa Fe Springs. Most support is remote, and engineers drive to Inland Empire sites when on site work is needed. Call 323-510-8003.
It depends on where you are. West Inland Empire and Riverside sites are a normal drive from Santa Fe Springs. High Desert and Coachella Valley sites take longer and are usually planned as scheduled visits. Remote support starts right away.
With managed IT, BTI is your IT department. With co-managed IT, your internal IT team keeps strategy and ownership, and BTI adds help desk capacity, after hours coverage, security tools and project engineers.
Cost depends on users, devices, locations and the support model. BTI shares an itemized proposal after a short discovery call so you can see exactly what is included.
Yes. We design and support wireless for tall racking, dock doors and yards, along with the scanners, label printers and systems your shifts depend on.
Most transitions follow a planned onboarding of discovery, access handoff, tool rollout and help desk go live. Users keep working throughout.
Yes. We manage licensing, email, Teams, SharePoint, OneDrive, Intune and identity, along with backups for Microsoft 365 data.
Yes. Our 24/7 NOC/SOC monitors systems around the clock and handles alerts as they happen. Ask about after hours help desk coverage for your users during the consultation.
Yes. BTI provides security cameras, access control, business phones and cabling, so one partner can support the whole building.
A free consultation reviews your current support, risks and goals, and you leave with clear next steps.