Over 40 Years in BusinessISO 27001 compliantPublic sector: GSA contract holder
LA 562-298-5000 · Chicagoland 312-432-5300 · Phoenix 602-733-6807 · Client Support
Over 40 Years in BusinessISO 27001 compliantPublic sector: GSA contract holder
LA 562-298-5000 · Chicagoland 312-432-5300 · Phoenix 602-733-6807 · Client Support
Help desk, on site engineers, Microsoft 365, networks, backups and security for San Gabriel Valley organizations with around 20 or more users. Fully managed or co-managed with your IT team, from a provider that also runs your phones, cameras and doors if you want one partner.
BTI Communications Group, LTD. provides managed IT services to San Gabriel Valley businesses from its Santa Fe Springs office, and has been in business for over 40 years. Our help desk, on site engineers and 24/7 NOC/SOC support companies in Pasadena, Arcadia, Alhambra, Monterey Park, El Monte, West Covina, City of Industry, Diamond Bar, Azusa and Pomona. Call 323-510-8003 or book a free IT consultation.
The valley mixes engineering, financial and professional firms in Pasadena and Arcadia, importers and distribution centers in City of Industry and Walnut, manufacturers in El Monte, Irwindale and Pomona, and medical groups, schools and public agencies in every city. Our clients usually look like one of these:
Tickets wait for days, the same problems repeat and no one plans ahead. You want a team with depth and documented processes.
Your internal team handles strategy and users, and wants help desk overflow, after hours coverage, security tools and project hands.
Offices and warehouses in the valley, elsewhere in Southern California and beyond need one standard for networks, devices and security.
A customer audit, CMMC requirement or cyber insurance renewal needs controls in place and documented.
San Gabriel Valley Water Company is a privately owned, full service water utility serving approximately 94,000 customers in Southern California. BTI is its single source provider of VoIP, network and physical security systems, down to wiring and conduit, plus cybersecurity monitoring and protection.
"We utilize all their IT services to help maintain infrastructure and security, including daily monitoring and reporting. It relieves some of the pressure because we do not have to constantly monitor and check ourselves. They streamline the process." Jeff Johnston, Network System Administrator, SGVW
| Fully managed IT | Co-managed IT | |
|---|---|---|
| Good fit for | Companies without internal IT staff | Companies with an IT manager or small team |
| Help desk | BTI is your help desk for every user | BTI takes overflow, after hours or specific queues |
| Security tools | BTI provides and runs the stack | Shared, with clear ownership of each tool |
| Strategy | Regular planning with a BTI technology lead | Your IT leader sets direction, we execute |
| Learn more | Managed IT services | Co-managed IT support |
Not sure which fits? Compare them in the fully managed vs co-managed comparison or the shared responsibility model.
Phone, email and portal support for your users, with tickets tracked from open to close. See help desk services.
Engineers dispatched from Santa Fe Springs for hardware, network and move work that cannot be done remotely.
Servers, networks, firewalls and backups watched by our 24/7 NOC/SOC, with alerts handled before users notice.
Licensing, email, Teams, SharePoint, Intune and identity managed by a Microsoft Partner.
Switching, wireless and firewalls from a Cisco Meraki partner. See managed infrastructure.
Operating system and application updates, endpoint protection and device lifecycle tracking.
Backups for servers, cloud data and Microsoft 365, tested restores and a written recovery plan.
MFA, email security and managed detection and response. See cybersecurity in Los Angeles.
Regular reviews of tickets, risks, budgets and the technology roadmap with your leadership.
Changing providers worries most companies more than it should. A planned transition keeps users working while we take over.
More detail: switching IT providers.
Download the 2026 Executive Guide to Managed IT and Cybersecurity (PDF).
Secure networks, large file storage, identity controls and documented security for Pasadena, Arcadia and Diamond Bar offices.
Warehouse Wi-Fi, scanners, ERP and multi-site connectivity for City of Industry, Walnut and La Puente operations.
Shop floor networks, ERP, CAD workstations and controlled data for plants in El Monte, South El Monte, Irwindale and Pomona, with the documentation customer audits ask for.
Practice systems, imaging workstations and secure messaging for medical groups, dental and behavioral health practices.
Segmented networks, monitoring and documented controls for utilities, cities and special districts, bought through GSA, CMAS or TESMA.
Grant reporting, donor data, classroom technology and budgets that need predictable support.
Managed clients and project clients both use our engineers for the larger work that a help desk cannot absorb.
See all IT projects.
Whether you choose BTI or someone else, these questions separate a provider with real depth from one that will struggle as you grow.
| Ask this | Why it matters | How BTI answers |
|---|---|---|
| Who answers when I call? | Small shops route calls to one or two people who may be on site elsewhere. | A staffed help desk backed by 400+ engineers and a 24/7 NOC/SOC. |
| Who owns our admin passwords and domains? | Some providers keep control, which makes leaving painful. | Your company owns every account. We document access and hand it over on request. |
| How are security tools chosen and managed? | Unmanaged tools give a false sense of safety. | Security is built into managed IT, and alerts are handled by our NOC/SOC. |
| What happens when we need on site help? | Remote only providers cannot replace a switch or run cable. | Engineers drive from Santa Fe Springs, and the same company handles cabling, phones and building systems. |
| How do you show what we are paying for? | Bundled pricing hides what is and is not included. | Itemized proposals and regular reviews of tickets, risks and the roadmap. |
| Can you support our compliance needs? | Customers, insurers and auditors expect evidence, not promises. | ISO 27001 compliant governance at BTI, and compliance work through BTI and its partners. |
Office moves, acquisitions, new sites and audits are scoped as projects with a named engineer and a written plan, so the help desk keeps running normally.
Most BTI managed IT plans run $60 to $290 per user per month. Where you land depends on support level, security services, devices and locations, and every line is itemized so you can see what you pay for. See managed IT pricing. Financing at 3.99% is available for qualified buyers, subject to credit approval, for hardware and projects.
Most support is remote and fast. When you need someone on site, engineers drive up from our Santa Fe Springs office, about 9 miles from City of Industry and El Monte, 11 from Alhambra and 15 from Pasadena in a straight line.
About 7 to 16 miles from our office, the closest part of the valley. Warehouses, distribution centers, importers and manufacturers along the 60 freeway and the rail line through City of Industry, plus office parks and corporate offices in Walnut and Diamond Bar.
About 8 to 12 miles away. Light industrial blocks and food production in South El Monte and El Monte, offices and medical groups along the 10, and retail and auto centers in West Covina.
About 9 to 12 miles away. Offices, medical and dental groups, import and trading companies, restaurant groups and retail centers along Valley Boulevard, Garvey Avenue and the 10.
About 13 to 15 miles away. Engineering, professional and financial offices, research and technology firms, medical groups, private schools and nonprofits around Old Pasadena, Lake Avenue and the 210.
About 14 to 18 miles away. Office and medical campuses along the 210 in Arcadia, Monrovia and Duarte, manufacturing and distribution sites in Irwindale and Azusa, and offices and clinics in Covina and Glendora.
About 19 to 23 miles away. Manufacturers, distributors and public buildings in Pomona, colleges and nonprofits in Claremont and La Verne, and offices along the 57 and the 210 in San Dimas.
The 605 runs north from our office straight into the valley, and the 60 and the 10 cross it east to west, so site surveys, installs and service calls do not have to wait for a scheduled travel day.
Whittier, La Mirada and Pico Rivera are covered on our Long Beach and Gateway Cities hub, Glendale and Burbank on our San Fernando Valley hub, and Ontario, Chino and Montclair on our Inland Empire hub.
See all BTI services in the region on the BTI San Gabriel Valley hub, or managed IT in Los Angeles.
12155 Mora Dr, Units 1 & 2
Santa Fe Springs, CA 90670
Managed IT line: 323-510-8003
Main office: 562-298-5000
24/7 support: 800-HELP-BTI (800-435-7284)
Monday to Friday, 7:30 AM to 4:30 PM PT
Licensed Alarm Company Operator, ACO #7670
C-7 License 807767
BTI Communications Group, LTD. serves Southern California from our Santa Fe Springs office. Pick your region for local services.
Los Angeles County businesses.
Orange County businesses, served from Santa Fe Springs.
Riverside and San Bernardino County businesses, served from Santa Fe Springs.
Burbank, Glendale, the Valley, Santa Clarita and Antelope Valley businesses, served from Santa Fe Springs.
Thousand Oaks, Simi Valley, Camarillo, Oxnard and Ventura businesses, served from Santa Fe Springs.
Long Beach, Carson, Compton, Downey, Norwalk and Cerritos businesses, served from Santa Fe Springs.
Pasadena, Alhambra, El Monte, West Covina, City of Industry and Pomona businesses, served from Santa Fe Springs.
Torrance, El Segundo, Gardena, Hawthorne, Redondo Beach and San Pedro businesses, served from Santa Fe Springs.
Over 40 years of IT, security and communications work. Call 562-298-5070 for security or 323-510-8003 for IT, or book a free consultation.
Get a free consultation400+ engineers across IT, networks, communications and security, so complex issues do not stall.
IT, phones, cameras, access control and cabling from one team that already knows your site.
ISO 27001 compliant governance, independently reviewed through the TAG ISO 27001 Compliance Program.
GSA contract holder (47QTCA21D00BA) and CMAS and TESMA contract awardee (California).
Microsoft Partner, Cisco Select Partner, SMB Black Belt Certified Partner and Cisco Meraki partner.
A Southern California company with an office and warehouse in Santa Fe Springs, just south of the San Gabriel Valley.
Managed IT and IT support built around each industry, with local examples from across the valley.
Each building type asks something different of its network and Wi-Fi. These are the ones we are asked about most from Pasadena to Pomona.
BTI Communications Group, LTD. provides fully managed and co-managed IT to San Gabriel Valley businesses from its Santa Fe Springs office, with a help desk, on site engineers and a 24/7 NOC/SOC. We support companies in Pasadena, Arcadia, Alhambra, El Monte, West Covina, City of Industry, Diamond Bar and Pomona.
Our Southern California office is at 12155 Mora Dr in Santa Fe Springs, just south of the valley and about 9 miles from City of Industry and El Monte in a straight line. Engineers drive to valley sites when on site work is needed. Call 323-510-8003.
Yes. Remote support and monitoring work the same everywhere, and Pasadena, South Pasadena and San Marino are about 13 to 15 miles from our office for on site visits.
With managed IT, BTI is your IT department. With co-managed IT, your internal IT team keeps strategy and ownership, and BTI adds help desk capacity, after hours coverage, security tools and project engineers.
Cost depends on users, devices, locations and the support model. BTI shares an itemized proposal after a short discovery call so you can see exactly what is included.
Most transitions follow a planned onboarding of discovery, access handoff, tool rollout and help desk go live. The timeline depends on size and how well the current environment is documented, and users keep working throughout.
Yes. As a Microsoft Partner we manage licensing, email, Teams, SharePoint, OneDrive, Intune and identity, along with backups for Microsoft 365 data.
Yes. CMMC and other compliance work is completed and contracted by BTI and its partners, including top industry professionals in each category. Managed IT puts the technical controls and documentation in place.
Yes. Our 24/7 NOC/SOC monitors systems around the clock and handles alerts as they happen. Ask about after hours help desk coverage for your users during the consultation.
Yes. Co-managed IT is built for that. We fill the gaps your team names, from help desk overflow to security operations.
Yes. BTI provides business phones, security cameras, access control and cabling, so one partner can support the whole building.
A free consultation reviews your current support, risks and goals, and you leave with clear next steps.