Over 40 Years in BusinessISO 27001 compliantPublic sector: GSA contract holder
LA 562-298-5000 · Chicagoland 312-432-5300 · Phoenix 602-733-6807 · Client Support
Over 40 Years in BusinessISO 27001 compliantPublic sector: GSA contract holder
LA 562-298-5000 · Chicagoland 312-432-5300 · Phoenix 602-733-6807 · Client Support
Help desk, on site engineers, Microsoft 365, networks, backups and security for San Fernando Valley, Burbank, Glendale and Santa Clarita organizations with around 20 or more users. Fully managed or co-managed with your IT team, from a provider that also runs your phones, cameras and doors if you want one partner.
BTI Communications Group, LTD. provides managed IT services to San Fernando Valley businesses from its Santa Fe Springs office, and has been in business for over 40 years. Our help desk, on site engineers and 24/7 NOC/SOC support companies in Burbank, Glendale, North Hollywood, Sherman Oaks, Encino, Van Nuys, Woodland Hills, Northridge, Santa Clarita and Lancaster. Call 323-510-8003 or book a free IT consultation.
The Valley mixes media and entertainment companies around Burbank and Glendale, professional firms and medical groups along Ventura Boulevard and in Glendale, manufacturers and aerospace suppliers in Chatsworth, Sylmar, Valencia and Palmdale, and nonprofits and schools that need more help than a one person IT department can give. Our clients usually look like one of these:
Tickets wait for days, the same problems repeat and no one plans ahead. You want a team with depth and documented processes.
Your internal team handles strategy and users, and wants help desk overflow, after hours coverage, security tools and project hands.
Offices in the Valley, elsewhere in Los Angeles and beyond need one standard for networks, devices and security.
A customer audit, CMMC requirement or cyber insurance renewal needs controls in place and documented.
| Fully managed IT | Co-managed IT | |
|---|---|---|
| Good fit for | Companies without internal IT staff | Companies with an IT manager or small team |
| Help desk | BTI is your help desk for every user | BTI takes overflow, after hours or specific queues |
| Security tools | BTI provides and runs the stack | Shared, with clear ownership of each tool |
| Strategy | Regular planning with a BTI technology lead | Your IT leader sets direction, we execute |
| Learn more | Managed IT services | Co-managed IT support |
Not sure which fits? Compare them in the fully managed vs co-managed comparison or the shared responsibility model.
Phone, email and portal support for your users, with tickets tracked from open to close. See help desk services.
Engineers dispatched from Santa Fe Springs for hardware, network and move work that cannot be done remotely.
Servers, networks, firewalls and backups watched by our 24/7 NOC/SOC, with alerts handled before users notice.
Licensing, email, Teams, SharePoint, Intune and identity managed by a Microsoft Partner.
Switching, wireless and firewalls from a Cisco Select Partner and Cisco Meraki partner. See managed infrastructure.
Operating system and application updates, endpoint protection and device lifecycle tracking.
Backups for servers, cloud data and Microsoft 365, tested restores and a written recovery plan.
MFA, email security and managed detection and response. See cybersecurity in Los Angeles.
Regular reviews of tickets, risks, budgets and the technology roadmap with your leadership.
Changing providers worries most companies more than it should. A planned transition keeps users working while we take over.
More detail: switching IT providers.
Download the 2026 Executive Guide to Managed IT and Cybersecurity (PDF).
Fast, segmented networks for edit bays and render machines, large file storage and transfer, secure remote access for freelancers, and accounts that are switched off when a project ends.
Accounting, law, insurance and financial firms in Encino, Sherman Oaks, Glendale and Burbank that need secure remote work, document systems and client data protection.
Shop floor networks, ERP, CAD workstations and controlled data for plants in Burbank, Chatsworth, Valencia and Palmdale. CMMC and other compliance work is completed and contracted by BTI and its partners, including top industry professionals in each category.
Practice systems, imaging workstations and secure messaging for medical groups, dental and behavioral health practices.
Grant reporting, donor data, classroom technology and budgets that need predictable support.
Field teams on tablets, project sites coming and going and property portfolios that share IT.
Managed clients and project clients both use our engineers for the larger work that a help desk cannot absorb.
See all IT projects.
Whether you choose BTI or someone else, these questions separate a provider with real depth from one that will struggle as you grow.
| Ask this | Why it matters | How BTI answers |
|---|---|---|
| Who answers when I call? | Small shops route calls to one or two people who may be on site elsewhere. | A staffed help desk backed by 400+ engineers and a 24/7 NOC/SOC. |
| Who owns our admin passwords and domains? | Some providers keep control, which makes leaving painful. | Your company owns every account. We document access and hand it over on request. |
| How are security tools chosen and managed? | Unmanaged tools give a false sense of safety. | Security is built into managed IT, and alerts are handled by our NOC/SOC. |
| What happens when we need on site help? | Remote only providers cannot replace a switch or run cable. | Engineers drive from Santa Fe Springs, and the same company handles cabling, phones and building systems. |
| How do you show what we are paying for? | Bundled pricing hides what is and is not included. | Itemized proposals and regular reviews of tickets, risks and the roadmap. |
| Can you support our compliance needs? | Customers, insurers and auditors expect evidence, not promises. | ISO 27001 compliant governance at BTI, and compliance work through BTI and its partners. |
Office moves, acquisitions, new sites and audits are scoped as projects with a named engineer and a written plan, so the help desk keeps running normally.
Proposals are built from your user count, devices, locations and the support model you choose, and every line is itemized so you can see what you pay for. Pricing is shared after a short discovery call, not guessed on a web page. Read more on how BTI prices managed IT. Financing at 3.99% is available for qualified buyers, subject to credit approval, for hardware and projects.
Most support is remote and fast. When you need someone on site, engineers drive from Santa Fe Springs. BTI has no San Fernando Valley office. Engineers and crews dispatch from our Santa Fe Springs office and warehouse. Our office at 12155 Mora Dr in Santa Fe Springs is about 17 miles from Glendale, 21 from Burbank, 27 from Van Nuys and 41 from Santa Clarita in a straight line.
About 17 to 21 miles from Santa Fe Springs. Studios and media companies in the Burbank Media District, and offices, professional firms and medical groups along Brand Boulevard in Glendale.
About 23 to 37 miles away. Office towers on Ventura Boulevard, light industrial buildings around Van Nuys Airport, Chatsworth and Sylmar, and medical offices across the Valley. These are City of Los Angeles neighborhoods plus the City of San Fernando.
About 41 miles away. Business parks and industrial buildings in Valencia, plus offices and medical groups in Saugus, Newhall and Canyon Country.
About 44 to 52 miles away. Aerospace suppliers, offices and public buildings in Palmdale and Lancaster.
Santa Clarita and Antelope Valley sites are farther from our office, so on site work there is usually planned as scheduled service days. Remote support and our 24/7 NOC/SOC cover every site around the clock.
See all BTI services in the region on the BTI San Fernando Valley hub, or managed IT in Los Angeles.
12155 Mora Dr, Units 1 & 2
Santa Fe Springs, CA 90670
Managed IT line: 323-510-8003
Main office: 562-298-5000
24/7 support: 800-HELP-BTI (800-435-7284)
Monday to Friday, 7:30 AM to 4:30 PM PT
Licensed Alarm Company Operator, ACO #7670
C-7 License 807767
BTI Communications Group, LTD. serves Southern California from our Santa Fe Springs office. Pick your region for local services.
Los Angeles County businesses.
Orange County businesses, served from Santa Fe Springs.
Riverside and San Bernardino County businesses, served from Santa Fe Springs.
Over 40 years of IT, security and communications work. Call 562-298-5000 or book a free consultation.
Get a free consultation400+ engineers across IT, networks, communications and security, so complex issues do not stall.
IT, phones, cameras, access control and cabling from one team that already knows your site.
ISO 27001 compliant governance, independently reviewed through the TAG ISO 27001 Compliance Program.
GSA contract holder (47QTCA21D00BA) and CMAS and TESMA contract awardee (California).
Microsoft Partner, Cisco Select Partner, SMB Black Belt Certified Partner and Cisco Meraki partner.
A Southern California company with an office and warehouse in Santa Fe Springs.
See how we support each industry's systems and requirements.
BTI Communications Group, LTD. provides fully managed and co-managed IT to San Fernando Valley businesses from its Santa Fe Springs office, with a help desk, on site engineers and a 24/7 NOC/SOC. We support companies in Burbank, Glendale, Sherman Oaks, Van Nuys, Northridge, Santa Clarita and across the Valley.
No. Our Southern California office is at 12155 Mora Dr in Santa Fe Springs, about 21 miles from Burbank in a straight line. Most support is remote, and engineers drive to Valley sites when on site work is needed. Call 323-510-8003.
Yes. Remote support and monitoring work the same everywhere. On site visits to Santa Clarita and the Antelope Valley are planned as scheduled service days because they are farther from our office.
With managed IT, BTI is your IT department. With co-managed IT, your internal IT team keeps strategy and ownership, and BTI adds help desk capacity, after hours coverage, security tools and project engineers.
Cost depends on users, devices, locations and the support model. BTI shares an itemized proposal after a short discovery call so you can see exactly what is included.
Most transitions follow a planned onboarding of discovery, access handoff, tool rollout and help desk go live. The timeline depends on size and how well the current environment is documented, and users keep working throughout.
Yes. As a Microsoft Partner we manage licensing, email, Teams, SharePoint, OneDrive, Intune and identity, along with backups for Microsoft 365 data.
Yes. CMMC and other compliance work is completed and contracted by BTI and its partners, including top industry professionals in each category. Managed IT puts the technical controls and documentation in place.
Yes. Our 24/7 NOC/SOC monitors systems around the clock and handles alerts as they happen. Ask about after hours help desk coverage for your users during the consultation.
Yes. Co-managed IT is built for that. We fill the gaps your team names, from help desk overflow to security operations.
Yes. BTI provides business phones, security cameras, access control and cabling, so one partner can support the whole building.
A free consultation reviews your current support, risks and goals, and you leave with clear next steps.