Over 40 Years in BusinessISO 27001 compliantPublic sector: GSA contract holder
LA 562-298-5000 · Chicagoland 312-432-5300 · Phoenix 602-733-6807 · Client Support
Over 40 Years in BusinessISO 27001 compliantPublic sector: GSA contract holder
LA 562-298-5000 · Chicagoland 312-432-5300 · Phoenix 602-733-6807 · Client Support
Naperville, IL, served from our Chicagoland office in Downers Grove
Help desk, networks, Microsoft 365, cybersecurity, governed AI and communications systems for Naperville office corridors and downtown commercial sites, fully managed or co-managed, from the Downers Grove office of BTI Communications Group about 7.6 miles away. Every client gets the same 24/7 NOC/SOC and an itemized proposal.
For Naperville, IL organizations with about 20 or more users, fully managed or co-managed.
Book a free consultation · Send your details now · Already have IT staff? See co-managed IT
Existing client? 24/7 support: 800-HELP-BTI (800-435-7284)
In this video, Eric Brackett explains what fully managed IT includes for Chicagoland businesses, including Naperville. Press play.
Looking for managed IT services in Chicago? You should get one standard of support at every site, from the Loop to the suburbs, with local engineers who know your systems. I'm Eric Brackett, Founder and President of BTI Communications Group.
I founded BTI in 1985 installing business phones. Over 40 years later, your IT, cybersecurity, cameras, door access, phones and AI share one network, with one accountable partner for it all.
Choose fully managed IT, where we run everything from the help desk to the network, or co-managed IT, where we work alongside your team and fill the gaps, with responsibilities written down.
Either way, you get patching, tested backups, network and Wi-Fi support, and monitoring from our 24/7 NOC/SOC, with help desk hours set by your agreement. On-site needs get a one-business-day response from our Downers Grove office.
BTI is ISO 27001 compliant and a Cisco Select Partner. Our 24/7 NOC/SOC has handled more than 10,000 alerts with zero missed, and 98 percent of our managed IT clients renew.
Get your free IT assessment with the form on this page, or call 312-492-2613.
You have no IT staff, or one person doing IT on top of a real job.
Your IT manager wants help desk overflow, after-hours cover or security operations.
A new office, a second site or a move needs network, Wi-Fi and Microsoft 365 ready on day one.
Naperville sits along I-88 in southern DuPage County, with a large office and research corridor along Diehl Road and Naperville Road, and a distinct downtown commercial district. Our Chicagoland office in Downers Grove is about 7.6 miles away in a straight line.
A typical Naperville engagement is help desk for professional office users, Microsoft 365 and identity, suite and campus Wi-Fi, backups, and monitoring by our 24/7 NOC/SOC, often co-managed alongside an internal IT team. On-site engineers handle closets, wireless surveys and moves that cannot be done remotely. Communications systems are part of the same design: business VoIP and Microsoft Teams Phone, plus the cabling those systems need.
We plan on-site visits from Downers Grove, usually via I-88 or Ogden Avenue. We do not have a Naperville office. If a Naperville firm also has a second suite in Downers Grove or a small warehouse elsewhere in DuPage County, the same help desk and the same standards cover both. We keep a written recovery plan for the Microsoft 365 tenant and for any on-site servers. 4-hour onsite emergency response under BTI support agreements. Without an agreement, service is best effort.
One place for staff to request help, with documented escalation to engineers who know your systems. See help desk support.
Firewall, switching, structured cabling and wireless as a Cisco Select Partner, with Cisco Meraki options, including office, warehouse and campus coverage. BTI designs and validates Wi-Fi with Ekahau. See network installation and structured cabling.
Licensing, email, Teams, SharePoint, OneDrive, Intune and MFA. See Microsoft 365 migration.
Patching, device standards and planned refreshes, so laptops, PCs and scanners are replaced on a schedule rather than when they fail.
Tested backups for servers and Microsoft 365 data, with a written recovery plan for the tenant and for on-site systems. See backup and continuity.
24/7 monitoring by our 24/7 NOC/SOC, with managed detection and response when you want a deeper program. See managed detection and response.
Also in this program: Cyber Liability Essentials and Recurring Security Testing, governed AI, co-managed IT and itemized pricing.
These projects sit alongside the monthly managed IT plan. Each link goes to a live service page.
A new office, a second site or a move, with network, Wi-Fi and Microsoft 365 ready on day one. New office and relocation.
Server and cloud moves, including Microsoft 365. Server and cloud migration. Microsoft 365 migration.
Office, plant and warehouse cabling is scoped on the regional network installation page. Network installation and structured cabling.
Business voice and Microsoft Teams Phone for the office, shipping desk and security station. VoIP installation. Teams Phone calling plans. Regional: business communication installation.
Naperville office corridors and downtown commercial sites need a network that keeps staff, guests and professional systems on the right VLANs, with a phone system that works at reception and in the suite.
Hosted voice for the office, shipping desk and security station, designed on the same network as your computers and wireless. VoIP installation. Request a phone quote.
Calling inside the Microsoft 365 tools your staff already use, including Teams Phone calling plans when that is the right fit. Teams Phone calling plans.
Structured cabling, switches, fiber and copper runs to offices, docks and work areas, planned so cameras, access control and business systems share one designed network. That work is published on the regional network installation page. Network installation and structured cabling. Book a network site walk.
Coverage plans for offices, warehouse aisles, staging and shop floors, where ordinary office access points often fail. BTI designs and validates Wi-Fi with Ekahau, as a Cisco Select Partner, with Cisco Meraki options where they fit.
Production equipment, scanners, cameras and building systems stay off the office, guest and finance networks, with firewall rules and monitoring so a warehouse device cannot open a path into Microsoft 365.
24/7 monitoring and alerting when a switch, wireless controller or circuit fails, and on-site engineers from Chicagoland office in Downers Grove when the issue cannot be fixed remotely. 4-hour onsite emergency response under BTI support agreements. Without an agreement, service is best effort.
Our 24/7 NOC/SOC watches endpoints, firewalls, Microsoft 365 sign-ins and backups, and responds to alerts as they happen. Plans add managed detection and response, managed patching and vulnerability management, and a vCISO for policy, insurance questionnaires and audit evidence. For companies that want a defined starting point, Cyber Liability Essentials and Recurring Security Testing package the controls insurers ask about most. BTI works under ISO 27001 compliant governance, independently reviewed through the TAG ISO 27001 Compliance Program. See cybersecurity in DuPage County and DuPage County managed IT.
Request a cybersecurity assessment
We plan and run Microsoft 365 migrations and server and cloud moves, including mail, files, Teams, Intune and identity, with backups for Microsoft 365 data. See Microsoft 365 migration, server and cloud migration, Veeam backup and Datto business continuity.
Your cybersecurity roadmap
Most Naperville clients start at step 1 with the free assessment and pen test. The findings tell you which of the next steps deserve your budget first, so you are not buying tools on a hunch.
Know where you stand with a tested baseline.
Close the common ways in.
Someone watching, day and night.
Policies, evidence and leadership reporting.
Get back to work after an incident.
Pick the support model that fits.
See the full program on the DuPage County cybersecurity services page, or call the Chicago IT team at 312-492-2613.
AI arrives two ways, and both need rules. BTI makes AI work inside your real workflows, keeps the spend in check, and governs the tools, the usage and the systems they touch. That includes office tools and any AI features that show up in the software you already pay for.
Microsoft Copilot, ChatGPT, Claude and Gemini, used by staff in a company-controlled workspace with access controls and logging.
AI features switched on inside the apps you already pay for, background automations and agents. A shadow AI and data governance assessment finds them.
AI use policies, data boundaries and reviews for the Microsoft 365, CRM and phone systems AI connects to. See AI security, governance and risk.
For automation and managed AI, see managed AI automation in DuPage County. Prefer a structured start? Request an AI assessment.
| Fully managed | Co-managed | |
|---|---|---|
| Fits when | You have no internal IT staff and want one team for help desk, security and planning. | You have an IT manager who wants overflow, after-hours cover, security operations or project engineers. |
| BTI handles | Help desk, monitoring, patching, backups, Microsoft 365, network and planning. | The pieces your team names, set out in a written responsibility matrix. |
| You keep | Ownership of every account, domain and admin credential. | Strategy, priorities and business applications. |
A free consultation on your users, sites, office network and current support.
We review devices, accounts, licenses, vendors, backups and the admin access your current provider holds.
Fully managed or co-managed scope, priced on your actual environment. Managed IT typically runs $60 to $290 per user per month, itemized, with no surprise fees. See managed IT pricing.
Tools deployed, systems documented, staff told what changes, then regular reviews of tickets, risks and budget.
Badge readers, cameras and the business network often share the same switches. One team designs it so help desk, backups and door systems do not fight over VLANs, wireless or firewall rules.
See our Naperville, IL commercial security systems page. Security line: 630-343-1322.
Corporate and professional offices are the usual Naperville work. These pages are the closest published matches.
Microsoft 365, identity, help desk and itemized managed IT for office users along Diehl Road, Naperville Road and I-88.
Help desk, Wi-Fi and communications for professional suites in and around downtown Naperville.
Networks, identity and backups for medical offices. Healthcare compliance wording lives on that page, not here.
Enterprise-grade equipment at a small markup instead of a single-vendor bundle at a high margin. Managed IT typically runs $60 to $290 per user per month, itemized, with no surprise fees.
See itemized pricingBest of breed with itemized pricing simply means, for example, instead of selling you a single-vendor firewall device at an inflated markup, we sell you an enterprise-grade Cisco device at a small markup. For the same money, you get a higher quality solution rather than a single-vendor bundle sold at a high margin.
Managed IT pricing in Naperville, IL: $60 to $290 per user per month. See itemized pricing.
No. We do not have a Naperville office. Our Chicagoland office is at 1441 Branding Ave, Suite 200, Downers Grove, IL 60515, about 7.6 miles from Naperville. Call managed IT at 312-492-2613.
BTI Communications Group, LTD. provides fully managed and co-managed IT, help desk, networks, Microsoft 365, cybersecurity, governed AI and communications systems for Naperville organizations from our Chicagoland office in Downers Grove, with a 24/7 NOC/SOC and Over 40 years in business. Serving Chicagoland since 1985.
With fully managed IT, BTI is your IT department. With co-managed IT, your internal IT team keeps strategy and ownership, and BTI adds help desk capacity, after hours coverage, security tools and project engineers.
$60 to $290 per user per month, itemized. See itemized pricing.
Most transitions follow a planned onboarding of discovery, access handoff, tool rollout and help desk go live. The timeline depends on size and how well the current environment is documented, and users keep working throughout.
Yes. As a Microsoft Partner we manage licensing, email, Teams, SharePoint, OneDrive, Intune and identity, along with backups for Microsoft 365 data.
Yes. Our 24/7 NOC/SOC monitors systems around the clock and handles alerts as they happen. Ask about after hours help desk coverage for your users during the consultation.
Yes. Co-managed IT is built for that. We fill the gaps your team names, from help desk overflow to security operations.
Yes. Cameras, access control and alarms can sit on the same network as your business systems. BTI has installed commercial security systems since the 2010s, as an Axis certified Gold Solutions Partner and an Authorized and Certified Avigilon Dealer. See our Naperville, IL commercial security systems page. Call managed IT at 312-492-2613 and access control at 630-343-1322.
Most day-to-day support is remote. When a closet, wireless survey or site move has to happen in person, engineers dispatch from our Chicagoland office in Downers Grove, about 7.6 miles from Naperville. 4-hour onsite emergency response under BTI support agreements. Without an agreement, service is best effort.
The DuPage County managed IT page covers the wider region. This page is for Naperville organizations and links up to the DuPage County hub, and across to our Naperville commercial security systems page. Work is served from our Chicagoland office in Downers Grove, about 7.6 miles away.
Request a free consultation or call managed IT at 312-492-2613. We will review your users, sites, office network and current support, then send an itemized plan.
Yes. We set up AI use policies, access controls and logging for tools like Microsoft Copilot and ChatGPT, review the AI features switched on inside the apps you already pay for, and run a shadow AI assessment to find tools staff use without approval.
Yes. We plan and run Microsoft 365 migrations and server and cloud moves, including mail, files, Teams, Intune and identity, with backups for Microsoft 365 data. Users keep working during the cutover.
An asset and license inventory, network diagrams and site records, a responsibility matrix, and a recovery plan. Admin credentials and domains stay in your company's name.
Yes. BTI designs and validates Wi-Fi with Ekahau, including coverage plans for offices, suites, warehouses and plant floors where ordinary office access points often fail. We also plan the cabling and switching those access points need. Start with a network site walk.
Yes. We design and support business VoIP and Microsoft Teams Phone for offices, shipping desks and security stations, on the same network as your computers and wireless. See VoIP installation and Teams Phone, or request a phone quote.
Yes. Many Naperville office teams already have an IT manager. Co-managed IT adds help desk overflow, after-hours cover, security operations or project engineers, with a written responsibility matrix. Work is served from our Downers Grove office, about 7.6 miles away. We do not have a Naperville office. Call managed IT at 312-492-2613.
This page is part of the DuPage County hub, served from our Chicagoland office in Downers Grove. Same-city security: Naperville, IL commercial security systems. The regional managed IT hub for this corridor is DuPage County managed IT.
Managed IT in nearby cities:
Our Chicagoland office also supports security work in these nearby cities:
Related: cybersecurity in DuPage County and managed AI automation in DuPage County.
Other regions: Los Angeles managed IT · Phoenix and Tucson managed IT
BTI Communications Group, LTD.
1441 Branding Ave, Suite 200
Downers Grove, IL 60515
Managed IT: 312-492-2613
24/7 support for clients: 800-HELP-BTI
Serving Chicagoland since 1985. About 7.6 miles from Naperville in a straight line. We do not have a Naperville office.
Send your name, a phone or email, and how many users and sites you have. Prefer to talk now? Call managed IT at 312-492-2613.
Tell us about your users, sites, office network and current support. No obligation.
