Managed Infrastructure Services Built for Mid-Market Companies
Mid-market companies run enterprise-grade networks, servers, cloud and operational technology, usually with a lean IT team. BTI’s managed infrastructure services give you the engineering depth of a large provider with the response of a local partner. Our 24/7 NOC/SOC monitors, patches and supports your infrastructure, and the same engineers who design it also maintain it. Over 40 years of infrastructure experience across Los Angeles, Chicagoland and Phoenix.
Years of Proven Expertise
15+
Industries Served
10,000+
Alerts Handled, Zero Missed
98%
Client Retention Year After Year
Years of Proven Expertise
15+
Industries Served
10,000+
Alerts Handled, Zero Missed
98%
Client Retention Year After Year
IT Support Services for Leading Brands
Less time on IT. Lower costs. Support that actually responds.
We connect your technologies and manage them one at a time or all together, with ISO 27001 compliant governance and a 24/7 NOC/SOC.
IT and AI services
Help desk, monitoring and managed IT for your team, plus AI tools set up and managed for your business.
Managed IT ›AI services ›Cybersecurity
Threat detection, endpoint protection and monitoring built into how we run your IT.
Learn more ›Compliance
Policies, controls and audit preparation for the standards your business works under, backed by our 24/7 NOC/SOC.
Learn more ›Voice and phone systems
Business phones and unified communications, configured and supported by one team.
Learn more ›Security and access control
Video surveillance, access control and alarms, installed and supported.
Learn more ›Cloud and backup
Managed, monitored backup and recovery for your cloud and on-site systems.
Learn more ›Network and Wi-Fi
Wired and wireless business networks, designed, installed and supported.
Learn more ›Low voltage wiring and construction
Structured cabling and low-voltage work for new builds, tenant improvements and remodels.
Learn more ›Project support
Planned IT projects such as network upgrades, cloud moves and server work, scoped and delivered by our engineers.
Learn more ›- ✓ ISO 27001 compliant governance, independently reviewed
- ✓ 24/7 NOC/SOC
- ✓ ISNetworld member
- ✓ Licensed Alarm Company Operator, ACO #7670
- ✓ Licensed Alarm Company Operator
Digital sprawl creates strain on networks and IT support. In addition to network design and installation work, BTI offers ongoing infrastructure support.
Why Leading Organizations Trust BTI with Their Infrastructure
Read the video transcript
Technology projects often don't fail because of the hardware. They fail because nobody owns the handoffs. Security needs network connectivity. VoIP depends on switching, firewalls, and quality of service. Cloud applications depend on connectivity and cyber security controls.
When those responsibilities aren't coordinated, problems can get passed from vendor to vendor while your team manages the gaps. Before a project starts, define who owns the design, dependencies, testing, escalation, and final outcome.
BTI works across interconnected IT, network, security, cyber security, and communications environments, helping coordinate dependencies, testing, and accountability across the project. The goal isn't fewer vendors at any cost. It's clear ownership of the outcome. BTI Communications Group. IT done right.
Full Stack IT, OT & IoT Expertise
BTI brings unmatched expertise across cloud, network, cybersecurity, IoT, OT, and physical security systems. From Azure to switches, from VoIP to SCADA, from servers to sensors; BTI supports every layer of your modern technology stack with enterprise-grade precision.
Proactive Monitoring & Smart Automation
With an AI-powered tech stack and expert engineers, BTI keeps your infrastructure healthy at a cost that fits the work. Instead of reacting to problems, BTI prevents them; dramatically reducing downtime, bottlenecks, and risk.
Built for Scalability & Business Continuity
Whether you’re adding remote locations, scaling cloud workloads, onboarding staff, or modernizing legacy systems, BTI will work with you to budget and deploy optimal solutions for scalability and business continuity.
BTI delivers infrastructure support designed to meet requirements for IT and AI workloads. From healthcare systems that can’t miss a billing cycle, to manufacturers relying on OT, SCADA, robotics, and IoT devices, to logistics teams depending on real-time routing, BTI keeps critical operations online in the age of artificial intelligence.
Many system failures come from preventable infrastructure issues. BTI provides enterprise class support to keep systems running smoothly.
Why mid-market companies choose BTI for infrastructure managed services
- Too big for a break-fix shop, too lean for a global integrator. Mid-market organizations need multi-site networks, compliance documentation and on-site engineers, without enterprise contracts and overhead. That is the gap BTI was built to fill.
- One partner from the wall to the cloud. Cabling, switching, Wi-Fi, SD-WAN, servers, Microsoft 365 and Azure, plus IoT and OT devices, managed under one agreement so nothing falls between vendors. New to the topic? Read our IT infrastructure management guide.
- Managed IT infrastructure services that work alongside your team. Fully managed or co-managed: we take monitoring, patching and lifecycle work so your internal IT staff can focus on projects.
- 24/7 NOC/SOC with local engineers. Around-the-clock monitoring and security, backed by on-site support from our Los Angeles, Chicagoland and Phoenix offices.
- Governance you can show an auditor. ISO 27001 compliant practices, documented changes and regular reporting. For regulated environments, see our infrastructure-led managed IT for regulated organizations.
- Predictable cost. Itemized monthly pricing sized to your environment, not a one-size enterprise bundle.
See what managed infrastructure would look like for your company. Schedule a free consultation
AI Development, Deployment, and Monitoring
Today’s business increasingly relies on automation, and the opportunities are increasing every day. AI infrastructure is in-scope where needed and wanted in BTI’s managed network infrastructure services.
Core Network Infrastructure Management
Servers, desktops, laptops, storage, virtualization, and hardware life-cycle support, all managed for performance and availability.
Network, Wi-Fi, SD-WAN & Edge Connectivity
Managed access points, switches, routers, firewall, SD-WAN and provider connectivity ensure reliable, secure networks.
Cloud & Microsoft 365 / Azure Management
From licensing and configuration to migration and optimization, BTI takes care of your cloud stack.
IoT, OT, SCADA & 3rd Party Device Support
IOT, OT, SCADA monitorable devices and logs, VoIP phones, access control, building systems, sensors and network and cyber infrastructure configurable monitors.
Firmware, Patching and Lifecycle Updates
Sandboxed, tested, and automated patch management and firmware updates reduce risk.
Available On-Site Support
On-site support for critical infrastructure available including 3rd party vendor coordination and management.
Infrastructure Security & Compliance
Available automations, SOC protection, SIEM, and compliance evidence and documentation management.
Managed Infrastructure Services for Mission Critical Reliability
Industries We Serve
-
Healthcare
Managed IT, EHR uptime and HIPAA-aligned support for clinics and medical groups.
Healthcare IT services → -
Government & Public Sector
Managed IT and help desk support for public agencies with lean IT teams.
Government IT services → -
Education
Network, device and help desk support for K-12 districts, charter schools and colleges.
School and college IT services → -
Manufacturing & Logistics
Warehouse Wi-Fi, ERP uptime and network support across every shift.
Logistics and manufacturing IT services → -
Financial Services
GLBA-ready managed IT for CPA, tax, title and mortgage firms.
Managed IT for CPA, title and mortgage firms → -
Utilities & Critical Infrastructure
IT support for water utilities and special districts, with office IT kept apart from plant systems.
IT services for water utilities → -
Construction
Job trailer networks, mobile device support and tenant improvement cabling.
IT support for construction companies → -
Nonprofits & Faith-Based
Practical managed IT for churches, ministries and nonprofit offices.
IT services for nonprofits and churches → -
Parking & Entertainment Venues
Venue Wi-Fi, point of sale networks and managed IT for parking operators and venues.
Venue and parking IT services →
Beyond Managed Infrastructure
Cloud Migration & Management
BTI helps businesses migrate, manage, and optimize cloud email, storage, and M365 environments seamlessly for peak efficiency and collaboration among teams.
Unified Communications, VoIP, and Contact Center
From cloud-based VoIP and Teams integration to advanced call center solutions, we keep your workforce connected anytime, anywhere.
Physical Security Systems
Secure your physical and digital environments all-in-one. BTI’s Physical Security Systems combine video surveillance, access control, and alarms for unified safety management.
How We Onboard IT Network Consulting
Step 1: Discovery & Planning
We begin with a deep-dive consultation to understand your current infrastructure, business goals, operational challenges, and future scalability needs. This allows us to build a tailored infrastructure roadmap aligned with performance, uptime, and security objectives.
Step 2: Environment & Risk Assessment
BTI evaluates your entire environment: servers, endpoints, switching, wireless, firewalls, SD-WAN, Azure/M365, VoIP, IoT, OT, and SCADA systems. We identify vulnerabilities, bottlenecks, configuration issues, lifecycle risks, and compliance gaps so nothing is left unmanaged.
Step 3: Deployment & Optimization
Next, we roll out monitoring agents, automation tools, patching frameworks, security layers, cloud configurations, and network optimizations. Every system is tuned for stability, speed, and security, without interrupting your daily operations.
Step 4: Ongoing Support & Partnership
With BTI, infrastructure management doesn’t stop at deployment. We provide monitoring backed by our 24/7 NOC/SOC, continuous optimization, contract and asset lifecycle management, and proactive guidance to help your environment evolve as your business grows. We don’t just support your infrastructure, we improve it.
Your Success, Our Goal
“Our first and primary goal is to deliver the foremost level of technical quality that can be delivered reliably for each client’s budget..”
Why Choose BTI as Your Managed Infrastructure Service Provider
Your Resource for Smarter Business Technology IT Related News & Insights
Multiple Locations to Better Serve You
Contact Us Today for a Free Consultation Ready to Build an Infrastructure That Never Holds You Back?
Your business can’t afford outages, slow systems, security gaps, or the constant firefighting that comes with unmanaged infrastructure. BTI’s Managed Infrastructure Services unify your IT, OT, IoT, cloud, voice, and network systems under one proactive, intelligent, always-on team.
We patch, monitor, secure, optimize, and troubleshoot every layer, so your operations run smoothly, and your people stay productive. If you’re ready for real reliability, fewer surprises, and expert support that actually solves problems, BTI is ready.
Get your free infrastructure assessment today.
Managed infrastructure across Southern California, Chicagoland and Arizona
For over 40 years, BTI has designed, monitored and supported infrastructure for mid-market companies from our offices in the Los Angeles area, Chicagoland and Phoenix. Choose your region for local infrastructure services and managed IT support.
Los Angeles and Orange County
- IT infrastructure services in Los Angeles
- Managed IT services in Los Angeles
- Managed IT services in Orange County
Call 562-298-5000
Chicagoland
Call 312-432-5300
Phoenix and Tucson
Call 602-733-6807
Managed Infrastructure Services FAQs
What are managed infrastructure services?
Managed infrastructure services include proactive monitoring, maintenance, security, optimization, and support of your IT, network, cloud, IoT, and OT systems. Services include 24/7 human engineering plus automation, monitoring, lifecycle management, and expert oversight.
What systems and devices does BTI manage?
BTI manages your entire technology stack, including:
• AI infrastructure and workloads
Servers, desktops, laptops
• Wi-Fi access points, switches, firewalls, SD-WAN
• Cloud platforms like Microsoft 365 & Azure
• VoIP systems and collaboration tools
• IoT sensors, OT devices, SCADA and industrial systems
• Security systems (cameras, access control, alarms)
If it runs your business, BTI manages and protects it.
How does managed infrastructure reduce downtime?
Reduced downtime is the product of the right infrastructure, the right design, quality installation, proper configuration, proactive maintenance, monitoring, and life cycle management. If this process is being managed by BTI, clients report less downtime linked to infrastructure failures than they had before they hired us.
Do you offer 24/7 support and monitoring?
Yes. BTI’s 24/7 NOC/SOC watches your systems and escalates issues, often before users notice.
Can BTI work with our internal IT team?
Absolutely, BTI supports both fully outsourced and co-managed environments. We supplement your IT team with tools, expertise, automation, and coverage so they can focus on strategic work instead of firefighting.
How does BTI handle patching and firmware updates?
BTI automates patching and firmware updates across servers, endpoints, network devices, IoT/OT equipment, and cloud workloads. We ensure updates are applied safely, consistently, and without disrupting operations.
Do you provide cybersecurity as part of managed infrastructure?
Yes, depending on your needs and tech stack. If BTI is fully managing your infrastructure, cybersecurity is part of the package. If we are co-managing it, cybersecurity may be separated out of the plan.
How does BTI support hybrid or multi-location environments?
BTI designs, provides, installs, and manages scalable infrastructure for headquarters, remote offices, warehouses, clinics, retail locations, and remote workers, using best practices deployed by highly qualified engineers with experience doing so. Clients report performance and automation are greatly improved in client surveys.