Brivo Access Control in Naperville, Wheaton and DuPage County

BTI Communications Group designs, sells, installs and supports Brivo access control in DuPage County from our Downers Grove office, and takes over existing Brivo accounts. Call 630-343-1322 or request a quote online.

BTI is a Brivo dealer and reseller that also installs and supports what it sells. If you searched for a Brivo distributor, you most likely need a dealer who can quote, install and support the system, which is what we do.

It depends on door count, hardware you can reuse and the subscription you choose. One time costs cover controllers, readers, locks and cabling. Recurring costs cover the Brivo subscription, mobile credentials and any Eagle Eye video. We give a written, line item quote after a free door survey.

Brivo is sold as a recurring subscription based on your Security Suite edition, door count and mobile credentials. BTI reviews door counts and users before each renewal so you do not pay for doors or credentials you no longer use.

Yes. After you confirm you own the system, we arrange the dealer change with Brivo, review every user and schedule, and fix doors that show offline or forced.

Brivo ACS300, ACS6000 and ACS6100 controllers, the ACS-SDC single door controller and Brivo Mercury Solutions, plus Brivo Smart Readers in mullion, single gang, keypad and recessed styles. HID readers that meet Brivo standards can often stay.

Yes. Brivo renamed Mobile Pass to Brivo Mobile Key in October 2026. It is the same credential and app, so existing mobile credentials do not need to be reissued.

Staff open doors with a phone over Bluetooth, through the cloud, or by tapping a badge in Apple Wallet or Google Wallet at a compatible reader. Admins issue and revoke mobile credentials from the same account as cards and fobs, and cards can stay as a fallback.

Yes. The merger was announced December 29, 2025, and the combined company operates under the Brivo name. Eagle Eye video is offered as Brivo Eagle Eye Video within Brivo Security Suite.

Yes for the doors. Brivo panels keep making access decisions locally with the credentials they already hold, then sync events to the cloud when the connection returns. Eagle Eye Bridges and CMVRs buffer or record video during the outage.

Emergency support is available 24/7. Call 800-435-7284. 4-hour onsite emergency response is available under BTI support agreements, and 24/7 system health and alert monitoring is available through our converged security NOC/SOC.

Yes. We reuse strikes, door contacts and request to exit devices that test good, convert supported Mercury panels through Brivo Mercury Solutions, and replace end of life HID iCLASS SE and multiCLASS SE readers with HID Signo.

Call us or request a quote. We confirm your company owns the account, ask Brivo to move the account to BTI, and document your doors, users and subscriptions before any change, so nothing is deleted or cancelled during the handoff.

Yes. A badge event or forced door alarm opens the matching Eagle Eye clip in the same Brivo account. Many existing IP and ONVIF cameras can connect through an Eagle Eye Bridge or CMVR after we check models and bandwidth.

Yes. Most offline doors trace back to network, power supply, panel or reader faults. We test each one, replace failed parts and confirm the door reports to Brivo before we leave.

Not always. Many electrified locks, strikes, door contacts and request to exit devices can stay. The survey shows which openings can reuse hardware and which need new readers or locks.

With supported panels, yes. Brivo documents Bosch B and G Series panels (now sold under the Radionix brand) and Alula communicators, so staff can arm or disarm from Brivo or with a double swipe at a reader. We confirm your panel model first.

Often. Brivo lists OpenEye and Milestone XProtect alongside its own Eagle Eye video. If you record on another platform, we check what connection it supports before you commit.

Yes. Brivo supports wireless locks such as Schlage XE360 Series with RealSync, ASSA ABLOY Aperio and Allegion locks, so many interior doors join Brivo without new cable to each door.

Brivo Visitor Management, powered by Envoy, is part of Brivo Security Suite. A receptionist can issue a guest a mobile pass, PIN or QR code from the same system that runs the doors.

Our Downers Grove office sits in DuPage County. We cover Naperville, Wheaton, Downers Grove, Elmhurst, Lombard, Oak Brook, Addison, Glen Ellyn, Lisle and nearby towns, often 5 to 25 miles from the office.

Yes. We survey each door, reuse strikes, door contacts and request to exit devices that test good, and move doors to Brivo in groups after hours so staff keep access during the cutover.

BTI has been in business for over 40 years, serving Chicago since 1985, Los Angeles since 2001 and Phoenix since 2006, and has delivered commercial security since the 2010s.