Over 40 Years in BusinessISO 27001 compliantPublic sector: GSA contract holder
LA 562-298-5000 · Chicagoland 312-432-5300 · Phoenix 602-733-6807 · Client Support
Over 40 Years in BusinessISO 27001 compliantPublic sector: GSA contract holder
LA 562-298-5000 · Chicagoland 312-432-5300 · Phoenix 602-733-6807 · Client Support
East Valley
Managed IT services in the East Valley from BTI's Phoenix office: one accountable team for help desk, networks, Microsoft 365, backup and security, backed by a 24/7 NOC/SOC.
Call the Phoenix IT team: 480-272-8728
Phoenix office hours: open 24/7. Emergency support is available 24/7. Call 800-435-7284.
Free IT consultation
No cost, no obligation. Business inquiries only. Already a BTI client? Use the dedicated support number assigned to your organization.
In 80 seconds, Eric Brackett, Founder and President of BTI Communications Group, explains how BTI managed IT keeps up as Arizona organizations add sites, staff and systems. The same Phoenix team supports Chandler, Tempe, Mesa, Gilbert, Scottsdale and Queen Creek.
Growing across the Valley or down to Tucson? Your IT has to keep up as you add sites, staff and systems, with one accountable partner and a local office. I'm Eric Brackett, Founder and President of BTI Communications Group.
I founded BTI in 1985 installing business phones. Over 40 years later, your IT, cybersecurity, cameras, door access, phones and AI share one network, with one accountable partner for it all.
Our managed IT covers the help desk, networks across your sites, Microsoft 365, endpoints, backup and recovery, and security operations, with our 24/7 NOC/SOC monitoring.
Have an internal IT team? Co-managed IT fills the gaps. Moving operations from California? We support California too, so one standard covers both states. Your agreement documents exactly what is covered.
BTI is ISO 27001 compliant and a General Services Administration, or GSA, contract holder. Our Arizona team works from our Phoenix office near Sky Harbor, and an engineer replies within one business day.
Get your free IT assessment with the form on this page, or call 480-272-8728.
BTI Communications Group runs managed IT for organizations in Chandler, Tempe, Mesa, Gilbert, Scottsdale and Queen Creek from our Phoenix office near Sky Harbor, a short drive up Loop 202 or I-10. You get one accountable partner for the help desk, networks, Microsoft 365, endpoints, backup and security operations, with a 24/7 NOC/SOC and an itemized proposal.
The East Valley is where much of the Phoenix metro's technology growth lands. Chandler's Price Road corridor and the Chandler Airpark host semiconductor, electronics and software operations. Tempe mixes ASU Research Park labs with downtown offices. Mesa is adding plants, data centers and logistics around Mesa Gateway, and Gilbert and Queen Creek keep adding medical offices, schools and professional firms. Organizations here often grow from one site to three before their IT has a standard to follow.
BTI supports East Valley organizations from our Phoenix office at 615 N 48th St, Suite 1048, inside the Iron Mountain data center. Most East Valley sites are about 8 to 25 miles away along Loop 202, Loop 101, US-60 and I-10, so planned on site work is a short trip and help desk work starts remotely within minutes. Choose fully managed IT, or keep your internal team and use BTI for the help desk, monitoring and projects they cannot get to.
Call the Phoenix IT team at 480-272-8728.
Next step: Book a free IT consultation
BTI managed IT in the East Valley covers seven areas under one agreement, so one team owns the outcome.
One place for employees to request help, with documented escalation to engineers who know your systems. Coverage depends on your plan, with business hours and extended hours options set by contract and backed by 24/7 NOC/SOC monitoring.
Firewall, switching, wireless and SD-WAN management, with the same standard at every office, plant and warehouse.
Tenant security, MFA, conditional access, license clean up and Teams and SharePoint governance.
Patching, inventory and refresh planning, which matters in Arizona, where equipment in warehouses, vehicles and poorly cooled closets ages faster.
Server, cloud and Microsoft 365 backups with scheduled restore tests and reporting.
Endpoint protection and alert monitoring by the 24/7 NOC/SOC, with strategy and assessments from BTI's cybersecurity practice.
BTI takes the help desk queue, patching, monitoring and backups, or a defined project, while your IT staff keep ownership of business applications, with a written responsibility matrix.
For security strategy and testing, see cybersecurity in the East Valley. For WAN and SD-WAN between sites, see WAN services in the East Valley.
Next step: Book a free IT consultation
BTI sells, installs, supports, upgrades and renews the managed IT your organization depends on in the East Valley, from one Phoenix team. Each answer below is the short version; ask for a written quote for the details.
BTI supports the platforms East Valley offices run on every day: Microsoft 365, Windows endpoints, Cisco and Cisco Meraki networks, firewalls and cloud backup. One team manages them together, so a Teams problem and a Wi-Fi problem are not two separate tickets with two vendors.
BTI installs the IT a new East Valley office or warehouse needs: circuits, firewall, switching, Wi-Fi, workstations and user setup, built to one documented site standard. Cabling and larger network builds are handled by our network installation team in the East Valley.
BTI provides help desk support, 24/7 NOC/SOC monitoring, patching and preventive maintenance for East Valley organizations. Most issues are fixed remotely, and engineers schedule on site visits when hands on work is needed.
BTI plans and delivers server and network upgrades, Microsoft 365 and cloud migrations and scheduled equipment refresh for East Valley sites, with staged cutovers that keep staff working. Arizona heat ages closet equipment faster, so refresh plans are built into quarterly reviews.
BTI sells, renews and right sizes Microsoft 365 and other business software licenses for East Valley organizations, removes unused seats and flags AI add ons switched on at renewal, so license spend matches the people who actually use it.
Managed IT from BTI typically runs $60 to $290 per user per month, itemized, with no surprise fees. A quote for an organization in the East Valley is priced on your actual users, devices, sites and help desk coverage. See how managed IT pricing works.
BTI is an IT reseller and Cisco and Cisco Meraki partner. It sells enterprise grade equipment at a small markup, then installs, supports and manages it, so East Valley buyers get one accountable partner instead of a box seller and a separate support shop.
BTI sells, supplies, installs and supports IT equipment for East Valley organizations, so you get the hardware and the support from one team. If you are comparing distributors, BTI can quote the equipment and the support together.
If you searched for managed IT services near me in Chandler, Tempe, Mesa, Gilbert, Scottsdale and Queen Creek, BTI's Phoenix office is about 8 to 25 miles away, with the 24/7 NOC/SOC behind it. Sites along Loop 101, Loop 202, US-60 and I-10 are served by the same Phoenix team.
Next step: Book a free IT consultation
BTI supports the industries that make up the East Valley's business base, with controls and support matched to how each one works.
Plants and suppliers in Chandler and Mesa run production networks that must stay separate from office networks, and they answer customer security questionnaires that ask about patching, MFA and backups. We document the split, manage the firewalls and patch on a schedule that respects shift work.
Tempe and Scottsdale offices, including firms near ASU Research Park and the Scottsdale Airpark, need fast onboarding, clean Microsoft 365 tenants and dependable Wi-Fi for hybrid staff. We standardize laptops, identities and conference rooms so a new hire works on day one.
Gilbert, Mesa and Chandler medical and dental practices need backups that restore, protected email and devices that are patched without interrupting patients. BTI supports the IT side and works alongside your compliance adviser.
Charter schools, nonprofits and agencies across the East Valley need predictable costs and documentation for audits and grants. BTI is a GSA contract holder (47QTCA21D00BA), which some public buyers can use.
Next step: Talk with an engineer about your industry
BTI provides managed IT for the building types common in the East Valley, each with its own network and support needs.
Office suites and tech campuses along Loop 101 and Loop 202 need fast Wi-Fi, conference room systems and a clean Microsoft 365 setup for hybrid staff. BTI supports these buildings in the East Valley under one managed IT agreement.
Manufacturing and lab buildings in Chandler and Mesa need production networks kept separate from office IT, with change control that respects shift schedules. BTI supports these buildings in the East Valley under one managed IT agreement.
Medical and dental offices in Gilbert, Mesa and Scottsdale need reliable workstations, imaging connectivity and tested backups. BTI supports these buildings in the East Valley under one managed IT agreement.
Next step: Book a free IT consultation
BTI helps organizations in the East Valley meet the technical side of the requirements they face. BTI describes how it helps; your assessor, carrier or counsel confirms compliance.
Organizations in the East Valley that take card payments need segmented payment networks, patched systems and logging. BTI helps meet PCI DSS technical requirements by separating payment devices, managing firewalls and keeping evidence for your assessor.
Cyber insurance carriers now ask East Valley organizations about MFA, EDR, backups and incident plans before they renew. BTI puts those controls in place and documents them so renewal questionnaires have honest answers. BTI does not sell insurance or give coverage advice.
Arizona requires notice to affected individuals within 45 days after determining that a security system breach occurred (A.R.S. 18-552). BTI's incident runbook supports that timeline with detection, investigation support and documentation. This is general information, not legal advice.
Next step: Ask about a compliance gap review
Picture a Chandler electronics supplier with 60 users, a Tempe sales office and a new Mesa warehouse. Each site was set up by a different vendor, the firewall at the warehouse has no current support contract, and the office manager resets passwords between other duties. This is a planning scenario, not a claimed BTI project.
A sensible first 90 days would be: inventory every device and license, move all three sites to one firewall and switching standard, turn on MFA and conditional access in Microsoft 365, set up monitored backups with a tested restore, and route every request through one help desk. After that, the quarterly review covers ticket trends, the refresh plan for the oldest laptops and the next site the company plans to open.
Next step: See how managed IT pricing works
BTI builds heat, monsoon and growth planning into managed IT for the East Valley. Summer heat that regularly passes 110 degrees stresses network closets and on premises servers, and the National Weather Service defines the Southwest monsoon as June 15 to September 30, with dust storms, power fluctuations and lightning.
When you open another office or warehouse, BTI uses a repeatable site standard for circuits, firewall, switching, wireless and user setup.
Next step: Book a free IT consultation
BTI offers co-managed IT in the East Valley for companies with one or two capable IT people who are stretched thin. BTI takes the help desk queue, patching, monitoring and backups, or a defined project, while your team keeps ownership of business applications. Each engagement includes a written responsibility matrix. Read our co-managed IT overview.
Next step: Book a free IT consultation
For network refreshes and new sites in the East Valley, Cisco Meraki equipment financing at 3.99% is available for qualified buyers, subject to credit approval. See Cisco Meraki in the East Valley.
BTI also helps East Valley organizations right size Copilot and other AI seats, audit licenses and govern which data AI tools can reach. Guided Automation advisory is included in every BTI managed IT plan, and deeper work is available through Managed AI automation in East Valley.
Next step: Book a free IT consultation
BTI moves and opens sites in the East Valley under one set of standards and one service agreement, including for organizations with offices in other states, since BTI also operates in Los Angeles and Chicagoland.
Next step: Plan a move with IT projects in Phoenix
A BTI managed IT agreement documents your environment and BTI's commitments in writing.
Next step: Book a free IT consultation
BTI onboards East Valley organizations in four stages, then supports them every day.
Next step: Book a free IT consultation
A short assessment shows where the risks are and whether fully managed or co-managed IT is the better fit.
Next step: Book a free IT consultation
BTI serves the East Valley from its Phoenix office. Most help desk and administration work is remote, and on site work is scheduled when hands on service is needed. Sites along Loop 101, Loop 202, US-60 and I-10 are served by the same team.
BTI also serves Queen Creek from the same Phoenix team.
See every service on the BTI East Valley hub page.
615 N 48th St, Suite 1048
Phoenix, AZ 85008 (inside the Iron Mountain data center)
IT team: 480-272-8728
Office: 602-733-6807
Office hours: open 24/7. Emergency support is available 24/7. Call 800-435-7284.
Our Phoenix office is about 8 to 25 miles from most sites in the East Valley. 4-hour onsite emergency response is available under BTI support agreements.
BTI supports Microsoft 365, Windows and Mac endpoints, Cisco and Cisco Meraki networks, firewalls and cloud backup for organizations in the East Valley, under one managed IT agreement.
Yes. BTI orders circuits, installs firewalls, switches and Wi-Fi, sets up workstations and users, and documents each new site in the East Valley to the same standard.
Help desk coverage depends on your plan, with business hours and extended hours options written into the agreement. The 24/7 NOC/SOC monitors systems around the clock. Emergency support is available 24/7. Call 800-435-7284.
Yes. BTI plans and runs server replacements, Microsoft 365 and cloud migrations and network upgrades in the East Valley, with a written cutover plan. Defined projects can also run through IT projects in Phoenix.
Yes. BTI sells, renews and manages Microsoft 365 and other business software licenses, cleans up unused seats and keeps the tenant secure.
Managed IT typically runs $60 to $290 per user per month, itemized. The price depends on users, devices, sites and the help desk coverage you choose.
Yes. BTI is an IT reseller and a Cisco and Cisco Meraki partner. It sells, installs, supports and manages the equipment and licenses it provides.
Yes. BTI sells, supplies, installs and supports the equipment and licenses, so you get the hardware and the support from one team.
Yes. BTI’s Phoenix office at 615 N 48th St is about 8 to 25 miles from most sites in the East Valley, and the same team supports Chandler, Tempe, Mesa, Gilbert, Scottsdale and Queen Creek.
Yes. Plants and suppliers in Chandler and Mesa run production networks that must stay separate from office networks, and they answer customer security questionnaires that ask about patching, MFA and backups. We document the split, manage the firewalls and patch on a schedule that respects shift work.
Yes. Tempe and Scottsdale offices, including firms near ASU Research Park and the Scottsdale Airpark, need fast onboarding, clean Microsoft 365 tenants and dependable Wi-Fi for hybrid staff. We standardize laptops, identities and conference rooms so a new hire works on day one.
Yes. Gilbert, Mesa and Chandler medical and dental practices need backups that restore, protected email and devices that are patched without interrupting patients. BTI supports the IT side and works alongside your compliance adviser.
Yes. Charter schools, nonprofits and agencies across the East Valley need predictable costs and documentation for audits and grants. BTI is a GSA contract holder (47QTCA21D00BA), which some public buyers can use.
Office suites and tech campuses along Loop 101 and Loop 202 need fast Wi-Fi, conference room systems and a clean Microsoft 365 setup for hybrid staff. BTI provides managed IT for these buildings from its Phoenix office.
Manufacturing and lab buildings in Chandler and Mesa need production networks kept separate from office IT, with change control that respects shift schedules. BTI provides managed IT for these buildings from its Phoenix office.
Medical and dental offices in Gilbert, Mesa and Scottsdale need reliable workstations, imaging connectivity and tested backups. BTI provides managed IT for these buildings from its Phoenix office.
Yes. BTI helps with the technical side of PCI DSS: network segmentation for payment devices, firewall management, patching and logging evidence. Your assessor or acquirer confirms compliance.
Yes. BTI implements the controls carriers ask about, such as MFA, EDR, tested backups and an incident response plan, and documents them for your renewal. BTI does not sell insurance or give coverage advice.
Arizona requires notice to affected individuals within 45 days after determining that a security system breach occurred (A.R.S. 18-552). This is general information, not legal advice. Confirm your obligations with your counsel.
Most organizations are onboarded in a few weeks, depending on users, sites and how much documentation already exists. Discovery and a written scope come first, then a scheduled cutover so staff are never without support.
BTI plans the handoff: collecting passwords, licenses, documentation and vendor contacts, and timing the change around your current contract so nothing is dropped during the transition.
Your agreement states response commitments and escalation contacts, and quarterly reviews cover ticket trends and open issues with your leadership, so problems are raised and fixed in writing.
Yes. BTI’s Phoenix team supports organizations across the East Valley, including Chandler, Tempe, Mesa, Gilbert, Scottsdale and Queen Creek. Most help desk work is remote, and engineers schedule on site visits from our Phoenix office, about 8 to 25 miles from most East Valley sites.
Remote help desk work starts right away. Planned on site work is scheduled with you, and BTI support agreements can include 4-hour onsite emergency response. Exact terms are written into your agreement.
BTI Communications Group’s Phoenix office is inside the Iron Mountain data center at 615 N 48th St, Suite 1048, Phoenix, AZ 85008. The office is open 24/7. Call the IT team at 480-272-8728. Emergency support is available 24/7. Call 800-435-7284.
4-hour onsite emergency response is available under BTI support agreements. The terms for your sites are written into the agreement.
Use this Buyer’s Guide to plan managed IT in the East Valley. Start with a written scope, an asset and license inventory and a site standard for every office and warehouse, and confirm who monitors alerts after hours before you sign. BTI scopes, supports and documents the environment from our Phoenix office, then leaves you with a written plan and a responsibility matrix.
Client stories
Providing managed and co-managed IT in Chandler, Gilbert and Queen Creek and nearby East Valley communities, from our Phoenix office.
Providing managed and co-managed IT in Tempe and the ASU area and nearby East Valley communities, from our Phoenix office.
Providing managed and co-managed IT in Mesa, Gilbert and Apache Junction and nearby East Valley communities, from our Phoenix office.
Providing managed and co-managed IT in Scottsdale and Paradise Valley and nearby East Valley communities, from our Phoenix office.
BTI is the managed IT partner for the East Valley that pairs a local Phoenix office with a 24/7 NOC/SOC and written service commitments. Here is what that means in practice.
BTI Communications Group has over 40 years in business technology, with offices in Phoenix, Los Angeles and Chicagoland.
Managed IT clients stay because support is documented, measured and reviewed with leadership every quarter.
Monitoring and alert triage run around the clock for every managed IT client. Emergency support is available 24/7. Call 800-435-7284.
For the East Valley, engineers come from the Phoenix office about 8 to 25 miles away, and the response terms are written into your agreement.
615 N 48th St, Suite 1048, inside the Iron Mountain data center. Call the IT team at 480-272-8728 or see reviews on BTI Phoenix on Google Maps.
BTI's own policies and controls are ISO 27001 compliant through the TAG ISO 27001 Compliance Program, and BTI is an ISNetworld member and GSA contract holder (47QTCA21D00BA).
Talk with BTI's Phoenix team about your sites, users and goals. You get a written, itemized recommendation.
Emergency support is available 24/7. Call 800-435-7284.
Talk with BTI's Phoenix team about your sites, users and goals. You get a written, itemized recommendation.
Emergency support is available 24/7. Call 800-435-7284.
