BTI provides managed IT services across the Phoenix area from a colocated office inside the Iron Mountain data center in Phoenix. Tucson clients are served through BTI-managed contractors, with no BTI staff on site in Tucson. Every client gets the same 24/7 NOC/SOC and an itemized proposal.
The first consultation and the initial IT assessment conversation are free. The assessment scope is set on the initial engineering consult call.
Over 40 years
ISO 27001 compliant governance, independently reviewed
SOC 2 NOC/SOC
GSA contract holder (47QTCA21D00BA)
ISNetworld member
Over 40 years · 98% client retention · 24/7 NOC/SOC and help desk staff who work as part of BTI's team.
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Managed IT Services in Phoenix and Tucson, With a Phoenix Office
In 80 seconds, Eric Brackett explains how BTI managed IT keeps up as Arizona organizations add sites, staff and systems, fully managed or co-managed. Press play.
Help desk, networks across your sites, Microsoft 365, endpoints, backup and recovery, and security operations.
Co-managed IT for internal teams, and one standard across Arizona and California.
Eric Brackett, Founder and President of BTI Communications Group. 1:20, captions available.Read the video transcript
Growing across the Valley or down to Tucson? Your IT has to keep up as you add sites, staff and systems, with one accountable partner and a local office. I'm Eric Brackett, Founder and President of BTI Communications Group.
I founded BTI in 1985 installing business phones. Over 40 years later, your IT, cybersecurity, cameras, door access, phones and AI share one network, with one accountable partner for it all.
Our managed IT covers the help desk, networks across your sites, Microsoft 365, endpoints, backup and recovery, and security operations, with our 24/7 NOC/SOC monitoring.
Have an internal IT team? Co-managed IT fills the gaps. Moving operations from California? We support California too, so one standard covers both states. Your agreement documents exactly what is covered.
BTI is ISO 27001 compliant and a General Services Administration, or GSA, contract holder. Our Arizona team works from our Phoenix office near Sky Harbor, and an engineer replies within one business day.
Get your free IT assessment with the form on this page, or call 480-272-8728.
Managed IT for Arizona organizations growing across the Valley and down to Tucson
The Phoenix metro is one of the fastest-growing business regions in the country. Semiconductor and advanced manufacturing investment in the north and west Valley, data center construction around Mesa and Goodyear, a large healthcare sector and a steady flow of companies relocating from California mean that many Arizona organizations are adding sites and staff faster than their IT can keep up. BTI supports these organizations from our colocated office inside the Iron Mountain data center at 615 N 48th St, Suite 1048 in Phoenix, near Sky Harbor and close to the Loop 202 and I-10, so the East Valley, Scottsdale and central Phoenix are all within easy reach.
Our managed IT service suits organizations that want one accountable partner for help desk, networks, Microsoft 365, endpoints, backup and security operations, whether they run one office in Tempe or a mix of Phoenix headquarters, Tucson branches and remote staff. Choose fully managed IT, or keep your internal team and use BTI for the gaps. Call our Phoenix office at 480-272-8728.
What BTI managed IT covers for Arizona organizations.
Help desk
One place for employees to request help, with documented escalation to engineers who know your systems. Coverage depends on your plan: choose from business-hours and extended-hours help desk options, set by contract, backed by 24/7 NOC/SOC monitoring.
Networks across sites
Firewall, switching, wireless and SD-WAN management, with the same standards at a Scottsdale office and a Tucson branch. See SD-WAN services in Phoenix.
Microsoft 365
Tenant security, MFA, conditional access, license clean-up and Teams/SharePoint governance.
Endpoints and lifecycle
Patching, inventory and refresh planning. That matters in Arizona, where equipment in warehouses, vehicles and poorly cooled closets ages faster.
Backup and recovery
Server, cloud and Microsoft 365 backups with scheduled restore tests and reporting.
IT planning for the Arizona climate and growth curve
Running IT in the desert is different. Summer heat that regularly passes 110°F puts real stress on network closets, rooftop equipment and on-premises servers. Monsoon season from June through September brings dust storms, power fluctuations and lightning that can take out circuits and unprotected equipment. A good managed IT plan for Phoenix accounts for both:
Environmental checks on closets and server rooms, including temperature, ventilation and UPS health, as part of regular reviews.
Power and surge protection standards for every site, with UPS battery replacement on a schedule rather than after a failure.
Cloud-first continuity so that an outage at one building does not stop the business. Microsoft 365, cloud backups and secondary internet paths keep staff working.
Growth is the other Arizona constant. When an organization opens a new office in Chandler or a distribution site in the West Valley, we use a repeatable site standard for circuits, firewall, switching, wireless and user setup, so each new location looks like the last one. Our network installation team in Phoenix and network design services handle the physical build.
Phoenix and Tucson coverage
We serve organizations across the Valley, including Phoenix, Tempe, Scottsdale, Chandler, Mesa, Glendale, Gilbert, as well as Tucson and southern Arizona. Most help desk and administration work is remote. On-site work is scheduled when hands-on service is needed.
Tucson clients are served through BTI-managed contractors, with no BTI staff on site in Tucson, and our Phoenix engineers drive down for projects.
Co-managed IT for Arizona teams
Co-managed IT backs up your team instead of replacing it.
Fast-growing companies often have one or two capable IT people who are stretched thin. With co-managed IT, BTI takes the help desk queue, patching, monitoring and backups, or a defined project, while your team keeps ownership of business applications and priorities. Each engagement includes a written responsibility matrix. Read our co-managed IT overview and fully managed vs co-managed comparison.
Keep your IT staff and add depth through co-managed IT services, with a responsibility matrix your IT lead signs off.
Regulated industries in Arizona
Phoenix has a large healthcare and senior-care sector, a growing financial services footprint, and manufacturers and suppliers serving aerospace and defense, which increasingly face CMMC expectations. BTI works under an ISO 27001 compliant program and holds GSA contract vehicles. We document controls and collect audit evidence alongside your compliance advisers. Explore healthcare IT services in Phoenix and IT compliance services.
Preparing for AI Safely, and Affordably
Software is one of the fastest-rising costs in IT. Gartner forecasts worldwide software spending will grow 15.5% in 2026, and notes that technology budgets are being strained by inflation, rising hardware costs and AI funding initiatives (Gartner, July 2026). For Phoenix and Tucson businesses, much of that growth arrives as AI add-ons, usage meters and renewal increases.
Through its managed IT services, BTI makes both kinds of AI work inside your real workflows, then does three things with them: optimizes what you spend, converts expensive AI consumption into low-cost governed workflow automations, and governs the tools, the usage and the systems they touch.
The AI you see
Microsoft Copilot, ChatGPT, Claude and Gemini, chat tools and voice agents your staff use directly, in a company-controlled workspace with access controls and logging.
The AI you don't see
AI features embedded in the SaaS apps you already pay for, background automations and agents, and AI analytics in security and monitoring, like our 24/7 NOC/SOC's automated alert triage (10,000+ alerts handled, zero missed).
Optimize AI consumption and cost: right-size Microsoft Copilot, ChatGPT, Claude and Gemini seats, tokens and credits; audit licenses; consolidate overlapping tools; and catch AI features switched on at renewal
Convert expensive consumption into low-cost workflow automations: repetitive AI usage that runs up per-seat add-ons, tokens and credits becomes governed workflow automations you own, running on BTI's AI consumption management and workflow automation platforms, with no royalties or license fees to SaaS providers for what BTI builds
Govern the tools, the usage and the connected systems: AI use policies, access controls, logging and data boundaries for the AI tools and for the Microsoft 365, CRM, ERP, ticketing and phone systems they connect to
Itemized usage, only where it pays back: model usage, tokens and secure workspaces quoted as line items
Guided Automation advisory included in every BTI managed IT plan
Managed IT typically runs $60 to $290 per user per month, itemized, with no surprise fees. → See managed IT pricing
Moving operations to Arizona from California or elsewhere
Moving operations to Arizona? One standard covers both states.
A significant share of Phoenix-area growth comes from companies relocating or adding Arizona operations while keeping offices in California or other states. Those moves create predictable IT problems: two sets of vendors, duplicated Microsoft 365 tenants or domains, inconsistent security policies and circuits that need to be ordered months before move-in. Because BTI also operates offices in Los Angeles and Chicagoland, we can support a multi-state organization under one set of standards and one service agreement, instead of a different provider in every city.
For relocation projects, we typically help with:
Circuit ordering and carrier coordination for the new Arizona site, started early enough to meet move-in dates.
Network design, cabling and wireless for the new space, built to the same standard as existing offices.
Microsoft 365 tenant and identity consolidation, so staff in both states share one directory and one set of security policies.
Staged cutover plans that keep both locations working during the transition.
Planning the move? Financing at 3.99% is available for qualified buyers, subject to credit approval.
What your managed IT agreement documents
Clear documentation is what separates managed IT from break-fix support. Every Phoenix and Tucson engagement includes:
An asset and license inventory that is kept current as people and equipment change.
Network diagrams and site records for each location, including circuit IDs and carrier contacts.
A responsibility matrix that states what BTI handles, what your team handles and what third-party vendors handle.
Written support commitments and escalation contacts in the service agreement.
Regular reports on tickets, patch status, backup results and open risks, reviewed with your leadership.
Getting started
Request an assessment.
Discovery. We review sites, users, network, Microsoft 365, backups and security tools.
Recommendation. We propose fully managed or co-managed scope, priced on your actual environment. See how managed IT pricing works.
Onboarding. We deploy tools, document systems and communicate the change to staff.
Quarterly reviews. We cover tickets, risks, budget and the roadmap.
Signs it is time for managed IT in Phoenix
Your business added a second or third Valley location and each one was set up differently.
An office manager or operations lead has become the default IT person on top of their real job.
A summer power event or monsoon storm took systems down and recovery was slower than it should have been.
Your cyber insurance carrier or a large customer is asking security questions you cannot answer with confidence.
Your IT spending is mostly reactive, with no roadmap for equipment refresh or cloud migration.
A short assessment shows where the risks are and whether fully managed or co-managed IT is the better fit for your team.
AI advisory, included in the managed IT and managed AI plans.
Itemized, best of breed
Best of breed with itemized pricing simply means, for example, instead of selling you a single-vendor firewall device at an inflated markup, we sell you an enterprise-grade Cisco device at a small markup. For the same money, you get a higher quality solution rather than a single-vendor bundle sold at a high margin.
Managed IT pricing in Phoenix: $60 to $290 per user per month. See itemized pricing.
When your IT person retires
Plan the handover while they are still here. IT transition
Where we work in the Valley
IT support in Mesa
Mesa businesses get managed IT, help desk support and security monitoring from BTI's Phoenix team.
IT support in Chandler
Chandler offices get managed IT services, co-managed support for internal IT teams and project engineers for new sites, served from Phoenix.
IT support in Tempe
Tempe companies get the same Phoenix team, 24/7 NOC/SOC and itemized pricing.
IT support in Scottsdale
Scottsdale businesses get managed IT and IT support from BTI's Phoenix team.
Tucson
Tucson clients are served through BTI-managed contractors, with no BTI staff on site in Tucson, and backed by the same 24/7 NOC/SOC and help desk.
BTI's Phoenix office is colocated inside the Iron Mountain data center at 615 N 48th St, Suite 1048, Phoenix, AZ 85008. The office is staffed on call rather than around the clock; BTI's 24/7 NOC/SOC monitors client systems at all hours. Call 480-272-8728.
Do you support businesses in Tucson?
Yes. Tucson is served through BTI-managed contractors. There are no BTI staff on site in Tucson. Most support is remote, and Phoenix engineers drive down for projects.
Can you support our new sites as we expand across the Valley?
Yes. We use a repeatable site standard for circuits, firewall, switching, wireless and user onboarding, so each new location is consistent and documented.
How do you handle heat and monsoon-related outages?
We include closet temperature, UPS health and surge protection in regular reviews and design for cloud-first continuity with secondary internet paths where it makes sense.
Can BTI support our existing IT staff instead of replacing them?
Yes. Co-managed IT divides responsibilities in writing, so your team keeps control of priorities while BTI adds capacity and specialized skills.
Do you support Mesa, Chandler, Tempe and Scottsdale?
