On-site IT support
Los Angeles · Chicagoland · Phoenix
Request On-Site IT Support
Need engineers at your location for desktops, network closets, moves, installs or ongoing on-site coverage? Tell us what you need and where. For organizations in Los Angeles and Southern California, Chicagoland and Phoenix.
3.99% financing for qualified buyers, subject to credit approval.
What happens next
- Send the form or call the IT team for your area.
- An engineer replies within one business day on new design and technical sales inquiries to confirm the scope, the sites and the schedule.
- You get a written scope and an itemized quote for a one-time call-out, a project or recurring on-site coverage.
IT team: LA 323-510-8003 · Chicagoland 312-492-2613 · Phoenix 480-272-8728
Main office: LA 562-298-5000 · Chicagoland 312-432-5300 · Phoenix 602-733-6807
Request on-site support
No cost and no obligation. Business inquiries only. Already a BTI client? Use the dedicated support number assigned to your organization.
- ✓Over 40 years in business
- ✓24/7 NOC/SOC
- ✓Cisco Select Partner
- ✓ISO 27001 compliant
- ✓GSA contract holder (47QTCA21D00BA)
What to expect after you send the form
Who contacts you
An engineer from the IT team for your area, not a call center.
How fast
Within one business day on new design and technical sales inquiries. During business hours, calling the number for your area is fastest.
How you meet
A phone call, a video meeting or a site walk, whichever fits the work.
What it costs
Nothing. There is no cost and no obligation.
What to have ready
None of this is required to send the form. It helps the engineer come to the first conversation prepared.
- The address of each site and when you need someone there
- What the work is, for example desktop support, network or Wi-Fi problems, a move or new equipment
- How many users and devices are involved
- Who we should meet on site
What you get
Engineers on site
Desktop, network, Wi-Fi, server room and equipment work at your location.
One-time or recurring
A single trip, a project, or scheduled on-site coverage as part of managed or co-managed IT.
A written scope
What we will do, when and where, before any work starts.
An itemized quote
Line-by-line scope and price, with purchase and financing options.
Related services:
Phone numbers by area
Los Angeles and Southern California
BTI Santa Fe Springs
12155 Mora Drive, Suites 1 and 2
Santa Fe Springs, CA 90670
IT team: 323-510-8003
Main office: 562-298-5000
Chicagoland
BTI Downers Grove
1441 Branding Ave, Suite 200
Downers Grove, IL 60515
IT team: 312-492-2613
Main office: 312-432-5300
Phoenix
Phoenix team by phone, with consultations by video or at your site. Serving Phoenix since 2006.
IT team: 480-272-8728
Main office: 602-733-6807
BTI Communications Group, LTD. Business hours, by location. Already a BTI client? Use the dedicated support number assigned to your organization, or see client support.
Frequently asked questions
I am already a BTI client and need help now. Should I use this form?
No. Call the dedicated support number assigned to your organization or use the client support page. This form is for new on-site support requests and quotes.
Can you cover more than one location?
Yes. BTI supports organizations across Los Angeles and Southern California, Chicagoland and Phoenix, and multi-site organizations can work with one team.
How fast will someone reply?
An engineer replies within one business day on new design and technical sales inquiries. For a faster answer during business hours, call the IT team for your area.
Is financing available for projects?
Yes. 3.99% financing for qualified buyers, subject to credit approval.
Need engineers at your location for desktops, network closets, moves, installs or ongoing on-site coverage? Tell us what you need and where.
IT team: LA 323-510-8003 · Chicagoland 312-492-2613 · Phoenix 480-272-8728
Main office: LA 562-298-5000 · Chicagoland 312-432-5300 · Phoenix 602-733-6807