Contact center quote
Los Angeles · Chicagoland · Phoenix
Request a Contact Center Quote
Tell us how your team takes calls today, including queues, hours and sites. BTI designs, installs and supports contact center software and voice, including AI that handles routine questions and hands off to a person, for organizations in Los Angeles and Southern California, Chicagoland and Phoenix.
3.99% financing for qualified buyers, subject to credit approval.
What happens next
- Send the form or call the IT team for your area.
- An advisor replies within one business day to review how calls are answered, queued and reported today.
- You get a written recommendation and an itemized quote, with purchase and financing options. You decide what happens next.
IT team: LA 323-510-8003 · Chicagoland 312-492-2613 · Phoenix 480-272-8728
Main office: LA 562-298-5000 · Chicagoland 312-432-5300 · Phoenix 602-733-6807
Emergency support is available 24/7. Call 800-435-7284.
Request a contact center quote
No cost and no obligation. Business inquiries only. Already a BTI client? Use the dedicated support number assigned to your organization.
- ✓Over 40 years in business
- ✓24/7 NOC/SOC
- ✓Cisco Select Partner
- ✓ISO 27001 compliant
- ✓GSA contract holder (47QTCA21D00BA)
What to expect after you send the form
Who contacts you
An advisor from the contact center team for your area.
How fast
Within one business day. During business hours, calling the number for your area is fastest.
How you meet
A phone call, a video meeting or a site walk, whichever fits the work.
What it costs
Nothing. There is no cost and no obligation.
What to have ready
None of this is required to send the form. It helps the advisor come to the first conversation prepared.
- How many agents, queues and sites you have, and the hours you need covered
- Your current phone system or contact center software, if you have one
- Features you rely on, for example call recording, reporting, after-hours routing or a website chat handoff
- Any contract end date, and whether you want AI to handle routine questions
What you get
A review of how calls are handled today
How calls arrive, who answers them, where they wait, and what you measure.
Queues, routing and reporting
A design for hours, overflow, skills and the reports your supervisors need.
AI for routine calls, with a handoff to a person
AI can answer common questions and collect details, then pass the caller to an agent the moment a person should take over.
An itemized quote and a cutover plan
Line-by-line scope and price, with purchase and financing options, and a plan to move numbers and agents with minimal disruption.
Related services:
Phone numbers by area
Los Angeles and Southern California
BTI Santa Fe Springs
12155 Mora Drive, Suites 1 and 2
Santa Fe Springs, CA 90670
IT team: 323-510-8003
Main office: 562-298-5000
Chicagoland
BTI Downers Grove
1441 Branding Ave, Suite 200
Downers Grove, IL 60515
IT team: 312-492-2613
Main office: 312-432-5300
Phoenix
Phoenix team by phone, with consultations by video or at your site. Serving Phoenix since 2006.
IT team: 480-272-8728
Main office: 602-733-6807
Emergency support is available 24/7. Call 800-435-7284.
BTI Communications Group, LTD. Business hours, by location. Already a BTI client? Use the dedicated support number assigned to your organization, or see client support.
Frequently asked questions
Is the quote really free?
Yes. The review, the written recommendation and the itemized quote are free, and there is no obligation.
Can this work with the phone system we already have?
Often, yes. We can add contact center features to a system you already run, or quote a new platform when that is the better fit, including Microsoft Teams, Webex or Zoom where those match the work.
Can AI answer routine calls and still reach a person?
Yes. AI can handle common questions and then hand the caller to an agent. You stay in control of what AI is allowed to do.
How fast will someone reply?
An advisor replies within one business day. For a faster answer during business hours, call the IT team for your area. Emergency support is available 24/7. Call 800-435-7284.
Is financing available?
Yes. 3.99% financing for qualified buyers, subject to credit approval.
Tell us how your team takes calls today, including queues, hours and sites.
IT team: LA 323-510-8003 · Chicagoland 312-492-2613 · Phoenix 480-272-8728
Main office: LA 562-298-5000 · Chicagoland 312-432-5300 · Phoenix 602-733-6807
Emergency support is available 24/7. Call 800-435-7284.