Over 40 Years in BusinessISO 27001 compliantPublic sector: GSA contract holder
LA 562-298-5000 · Chicagoland 312-432-5300 · Phoenix 602-733-6807 · Client Support
Over 40 Years in BusinessISO 27001 compliantPublic sector: GSA contract holder
LA 562-298-5000 · Chicagoland 312-432-5300 · Phoenix 602-733-6807 · Client Support
From the Phoenix office, BTI sells, installs and services exacqVision for Arizona organizations in Maricopa, Pinal, Gila and Pima counties. If your exacqVision recorder came from an installer who no longer responds, we can become your support provider on the equipment you already own.
Heat, dust and long drives between sites shape video systems here. These are the services Arizona exacqVision owners request most often.
Server closets in Arizona run hot. We check temperatures, fans, drives and power on exacqVision recorders and correct the conditions that shorten their life.
Each server's license tier and Software Subscription Agreement (SSA) end date is recorded, and renewals are quoted ahead of time so upgrades stay available.
Aging recorders are replaced with current exacqVision servers sized for camera count and retention, and cameras move over in a planned cutover.
Kantech EntraPass doors and supported intrusion panels can be integrated, so operators open the matching video straight from a door event or alarm.
exacqVision Web Service and the mobile app are set up with secure remote access for managers who oversee several Arizona sites.
Arizona businesses often inherit exacqVision through acquisitions or from a landlord. BTI can take responsibility for that system. We inventory each recorder, camera and license, confirm the SSA dates, and resolve the faults that cause gaps in recorded video.
For urgent issues, 800-HELP-BTI is answered at any hour. To book a visit, phone our Phoenix office on 602-733-6807.
A medical systems company with locations in Illinois, Texas, Arizona and Nevada, including the Phoenix area, relies on BTI security managed services for its cameras and alarm systems across those sites.
Treatment records at a Phoenix-area recovery provider fall under 42 CFR Part 2. BTI covered Part 2 in the services agreement and designed the security system so camera traffic ran on its own secured network.
Names are kept private. Neither client above runs exacqVision; ask about exacqVision sites like yours during the consultation.
615 N 48th St, Suite 1048
Phoenix, AZ 85008
Office: 602-733-6807
24/7 technical support: 800-HELP-BTI (800-435-7284)
Service calls are dispatched from Phoenix across the four counties below.
Apache Junction, Avondale, Buckeye, Carefree, Cave Creek, Chandler, El Mirage, Fountain Hills, Gila Bend, Gilbert, Glendale, Goodyear, Guadalupe, Litchfield Park, Mesa, Paradise Valley, Peoria, Phoenix, Queen Creek, Scottsdale, Sun City, Sun City West, Surprise, Tempe, Tolleson, Wickenburg, Youngtown
Apache Junction, Arizona City, Casa Grande, Coolidge, Dudleyville, Eloy, Florence, Gold Canyon, Hayden, Kearny, Mammoth, Marana, Maricopa, Oracle, Queen Creek, Queen Valley, San Manuel, San Tan Valley, Superior, Winkelman
Canyon Day, Cedar Creek, Central Heights Midland City, Claypool, Cooper Hill, Cutter, Dripping Springs, East Verde Estates, El Capitan, Freedom Acres, Gisela, Globe, Haigler Creek, Hunter Creek, Kohls Ranch, Mead Ranch, Mesa del Caballo, Miami, Oxbow Estates, Payson, Pinal, Pine, Roosevelt, Round Valley, Rye, San Carlos, Star Valley, Strawberry, Tonto Basin, Washington Park, Young
Ajo, Arivaca, Catalina, Corona de Tucson, Cortaro, Cowlic, Green Valley, Lukeville, Marana, Mount Lemmon, Oro Valley, Pisinemo, Rillito, Saddlebrooke, Sahuarita, Sasabe, Sells, Topawa, Tucson, Vail
Versions 26.0 and 26.1 arrived this year. Here is what they change for Phoenix and Tucson recorders.
AI now compares each camera's live snapshot against a reference image and raises an alert through the rules engine when the view changes or the camera fails. 26.1 sped this up.
Arizona users can reach the Desktop Client or the new Mobile App through a cloud relay, with no forwarded ports and no VPN.
From 26.0, exacqVision accepts Microsoft Entra ID and Okta sign-in with multifactor authentication.
An Alerts Center, synchronized search across as many as 16 cameras and VideoPush clip sharing are now in the mobile app.
Enterprise Manager in 26.1 enforces password changes, lets users change their own, and alerts on user, server, failover and licensing changes.
Access granted and access denied events from Kantech and SALTO locks are logged in 26.1, so they can be searched beside the video.
Facts Arizona customers ask us about:
Arizona sites often run Kantech doors and intrusion alarms next to exacqVision. Linking them saves operators time.
| Linked system | Benefit | Prerequisite |
|---|---|---|
| Kantech EntraPass | Open the video behind any door event | Supported EntraPass version and license tier |
| Alarm panels | Alarms jump straight to the right camera | Panel model confirmed on site |
| IP cameras | Axis, Illustra and many ONVIF models on current servers | Storage and bandwidth headroom |
| Brivo access control | Integration documented by Exacq for Professional and Enterprise | License tier and Brivo account details |
Pair it with Kantech access control in Phoenix and Tucson.
Every item below is documented by Exacq or Johnson Controls, and our Phoenix team can scope it for your site.
When an Arizona site calls us about exacqVision, these are the steps from first call to steady support.
Three editions cover most needs. Exacq changes camera limits by version, so current limits are confirmed in your proposal.
| exacqVision tier | Typical Arizona user | What you gain |
|---|---|---|
| Professional | Sites linking doors and alarms | Integrations plus smarter search |
| Enterprise | Companies with sites in Phoenix, Tucson and beyond | Central management, directory sign in and a health dashboard |
| Edge | A remote pump station, kiosk or small office | Recording on supported Axis or Illustra cameras, no separate server |
Comparing exacqVision with another VMS? We support Milestone XProtect too and can compare them side by side.
Some local conditions matter more than code books in Arizona. Here is what we plan for.
Arizona law under ARS 13-3005 generally permits one party consent recording, yet we enable camera audio only with written approval and posted notice.
Recorder rooms and cable routes are planned to the local code edition, and the AHJ has the last word.
Recorders belong in rooms that stay within rated temperatures; we add ventilation or move equipment when closets run hot.
Video, access control and alarm systems designed around the risks and rules of your industry.
Video, access control and panic alerting for clinics, medical offices and multi-site groups.
Healthcare security systems →
Cameras, door access and visitor management for city, county and public agency buildings.
Government security systems →
Campus video, lockdown-ready door access and visitor screening for schools and colleges.
School and campus security systems →
Plant perimeter, loading dock and production floor video with access control by shift.
Manufacturing security systems →
Dock, yard and gate cameras plus access control for warehouses, DCs and 3PLs.
Warehouse and logistics security systems →
Video and access control for CPA, tax, title and insurance offices that hold sensitive client files.
Security systems for CPA and insurance firms →
Perimeter video, remote site access and intrusion alarms for water and utility facilities.
Water utility and critical infrastructure security systems →
Job site cameras and gate access that help deter theft and vandalism after hours.
Construction site security cameras →
Cameras, door access and alerts that help keep services, schools and offices safe.
Church and nonprofit security systems →
Garage cameras, license plate recognition and access control for parking and event venues.
Parking garage and venue security systems →Call or book a consultation. We collect the server details and license information, review SSA status, and schedule a visit to document the system before taking over support.
The exacqVision client shows each server's license and SSA expiration. Send us a screenshot and we will tell you what is covered and what needs renewal.
Heat is a common cause. Closets without cooling push drives and power supplies past their limits, so we check airflow and temperature along with the hardware itself.
Yes. Through the Kantech EntraPass integration, a door event can open the matching exacqVision video, and supported alarm panels can be tied in as well.
Yes. Our Phoenix technicians travel to Tucson and across Pima County, in addition to the Valley and the rest of central Arizona.
Where the project qualifies, agencies can use BTI's GSA contract, 47QTCA21D00BA, or their own purchasing process.
Planned maintenance, version upgrades on request, urgent help through 800-HELP-BTI and optional monitoring that alerts us when a recorder or camera goes offline.
Professional is the usual choice when doors and alarms need to link to video. Enterprise suits multi-site groups that want central management and directory sign in. Edge puts the software on supported cameras for a small or remote location.
Exacq documents a Brivo integration for the Professional and Enterprise editions. We check your tier first.
It can be for small sites with good bandwidth. Larger Arizona sites with long retention usually do better with on site recording. We compare both for you.
That edition is deprecated, but the recorder keeps running. New licenses come as Professional, Enterprise or Edge, and we can plan the change with the cameras you have.
Yes. Phoenix and Tucson users can connect from the desktop or mobile app over a cloud relay, so your firewall stays closed to inbound ports.
It does from 26.0 on, with Microsoft Entra ID and Okta plus multifactor authentication.
Exacq Active Intelligence servers, built on Scylla, can detect intrusion, weapons, fights and falls. Recent versions also bring audio analytics such as glass break detection on supported Axis cameras.
Our Phoenix team will look at your recorders, licenses and cameras in a free consultation and send a written support plan.