Over 40 Years in BusinessISO 27001 compliantPublic sector: GSA contract holder
LA 562-298-5000 · Chicagoland 312-432-5300 · Phoenix 602-733-6807 · Client Support
Over 40 Years in BusinessISO 27001 compliantPublic sector: GSA contract holder
LA 562-298-5000 · Chicagoland 312-432-5300 · Phoenix 602-733-6807 · Client Support
BTI designs, sells, installs, supports and takes over existing Brivo accounts for organizations in the city and across Cook, DuPage, Lake, Will, Kane and McHenry counties. Projects are run from our Downers Grove office, so the engineer who scopes your doors works alongside the people who support them later.
Chicago-area projects range from a single suite in the Loop to distribution centers along the I-55 and I-88 corridors. The scope changes from job to job; the method does not.
We document each opening, its lock and frame, the closest network closet and any landlord rules on drilling and cabling before a quote is written.
Proposals list Brivo controllers, readers, electrified hardware, Mobile Pass credentials and the annual Brivo Security Suite subscription separately, which keeps budgeting across several buildings simple.
Technicians terminate, label and test every door, including vestibules and loading docks that take a beating in Chicago winters.
Eagle Eye cameras are part of Brivo since the merger, so badge events and video share one account. Axis cameras, Bosch or Alula intrusion panels and Milestone XProtect can be part of the design.
We set up separate roles for HR, facilities and security staff so each group sees only the doors and reports it needs.
Office moves, tenant turnover and mergers leave a lot of Chicago-area businesses with a Brivo account but no responsive provider. BTI can pick up the account you already have. After ownership is confirmed, we ask Brivo to move the account to BTI, review admins and access levels, and repair the doors that have been causing alarms.
Need help today? 800-HELP-BTI is answered 24/7, and scheduled visits are booked through Downers Grove at 312-432-5300.
A cold storage operator with two suburban facilities brought its security, network and voice work into one BTI project, with a single team coordinating the schedule across both buildings.
Names stay private. If you want to hear about a project closer to your own building type, ask during the consultation. Ratings are not reposted here; the Google reviews link goes straight to the source.
1441 Branding Ave, Suite 200
Downers Grove, IL 60515
Office: 312-432-5300
Office hours: Monday to Friday, 8:00 AM to 5:00 PM
24/7 technical support: 800-HELP-BTI (800-435-7284)
Downers Grove sits in the middle of our service area, which stretches from the city to the collar counties, Northwest Indiana and the Kenosha area.
Chicago
Addison, Aurora, Bartlett, Bensenville, Bloomingdale, Bolingbrook, Carol Stream, Clarendon Hills, Darien, Downers Grove, Elmhurst, Glen Ellyn, Glendale Heights, Hanover Park, Hinsdale, Itasca, Lisle, Lombard, Naperville, Oak Brook, Roselle, Schaumburg, Villa Park, Warrenville, Wayne, West Chicago, Westmont, Wheaton, Willowbrook, Wood Dale, Woodridge
Arlington Heights, Barrington, Bartlett, Buffalo Grove, Des Plaines, Elk Grove Village, Evanston, Glencoe, Glenview, Hanover Park, Harwood Heights, Hoffman Estates, Kenilworth, Lincolnwood, Morton Grove, Mount Prospect, Niles, Northbrook, Palatine, Park Ridge, Prospect Heights, Rolling Meadows, Schaumburg, Skokie, Streamwood, Wheeling, Wilmette, Winnetka
Bellwood, Berkeley, Berwyn, Broadview, Brookfield, Cicero, Elmwood Park, Forest Park, Franklin Park, Hillside, La Grange, La Grange Park, Melrose Park, Oak Park, River Forest, River Grove, Riverside, Schiller Park, Stone Park, Westchester
Alsip, Bedford Park, Blue Island, Bridgeview, Burbank, Calumet City, Chicago Heights, Chicago Ridge, Country Club Hills, Countryside, Evergreen Park, Flossmoor, Frankfort, Glenwood, Harvey, Hazel Crest, Hickory Hills, Homewood, Lansing, Lemont, Lyons, Markham, Matteson, Midlothian, Oak Forest, Oak Lawn, Orland Park, Palos Heights, Palos Hills, Palos Park, Park Forest, Posen, Robbins, South Holland, Summit Argo, Tinley Park, Western Springs, Willow Springs
Beecher, Bolingbrook, Channahon, Crest Hill, Crete, Frankfort, Joliet, Manhattan, Mokena, Naperville, New Lenox, Plainfield, Romeoville, Shorewood, University Park, Woodridge
Algonquin, Aurora, Batavia, Burlington, Carpentersville, Dundee, Elgin, Eola, Geneva, Hampshire, Kaneville, Maple Park, Montgomery, North Aurora, Plato Center, Saint Charles, South Elgin, Sugar Grove
Antioch, Barrington, Buffalo Grove, Deerfield, Fox Lake, Grayslake, Gurnee, Highland Park, Highwood, Lake Bluff, Lake Forest, Lake Villa, Lake Zurich, Libertyville, Lincolnshire, Long Grove, Mundelein, North Chicago, Round Lake, Russell, Vernon Hills, Wadsworth, Wauconda, Waukegan, Winthrop Harbor, Zion
Alden, Algonquin, Cary, Crystal Lake, Harvard, Ingleside, Island Lake, Lake in the Hills, Lakewood, Marengo, McHenry, Richmond, Ringwood, Union, Wonder Lake, Woodstock
Genoa, Kingston, Malta, Sycamore, Waterman
Braceville, Bristol, Coal City, Minooka, Oswego, Plano, Sandwich, South Wilmington, Yorkville
Chesterton, Crown Point, Gary, Hammond, Highland, Hobart, Kenosha, Lowell, Merrillville, Munster, Pleasant Prairie, Rensselaer, Saint John, Schererville, Valparaiso, Whiting
Since December 29, 2025, Eagle Eye has operated as part of Brivo, and Brivo Security Suite is offered in Standard, Professional, Enterprise and Multifamily editions. That puts dock doors, lobby readers and the cameras watching them in a single account managed by our Downers Grove team. For camera choices, Bridges, CMVRs and subscriptions, read Brivo Eagle Eye video in Chicagoland page.
Brivo's product line looks different than it did a year ago. Here is what changed for Chicago offices, warehouses and multi-tenant buildings.
Brivo Security Suite brings access control, video, visitor management and intrusion into one cloud platform, and it integrates with Eagle Eye cloud video. Property managers in the Loop and the suburbs run it from one login.
Brivo now offers Brivo Reseller MCP, a Model Context Protocol server that lets Brivo dealers connect AI assistants to Brivo account data. BTI can use it to spot offline panels and reader errors sooner. The first release is read only, so it cannot change settings or unlock doors.
Brivo Genius Mobile Agent, winner of a Security Sales & Integration 2026 MVP award, lets administrators run commands such as a lockdown using simple voice or text prompts.
Brivo's newsroom reported on July 14, 2026 that Brivo Eagle Eye Gun Detection earned a 2026 Secure Campus Award. Chicago-area schools can pair it with Brivo doors on a single platform. Source: Brivo newsroom, brivo.com/newsroom (July 14, 2026).
The Bosch intrusion line has been renamed Radionix. Supported B and G Series panels can still be armed and disarmed from Brivo, including a two-swipe arm at a card reader.
Envoy runs Brivo Visitor Management, so the front desk can register each guest and issue a temporary credential. Employees can carry their badge in a phone wallet or in Brivo Mobile Pass.
Brivo Security Suite now supports Schlage XE360 Series locks with RealSync for interior suites and back of house doors.
What Chicagoland administrators get in the current suite:
Warehouses and offices across the collar counties usually have an intrusion panel already. Brivo documents these intrusion options:
| Alarm path | Documented by Brivo | Survey item |
|---|---|---|
| Bosch B and G Series (now sold under the Radionix brand) | Brivo arms and disarms the panel, a double card swipe can arm an area, and alarms land in the Brivo event log (firmware minimum applies) | Panel firmware, closet network drop and the area each reader controls |
| Alula Connect+ and BAT-connect | Brivo sets the Alula panel arming mode | Which staff may disarm, and after hours schedules |
| Brivo professional monitoring | Announced in November 2025 for Bosch intrusion within Brivo Security Suite | Whether your current monitoring contract should stay |
Panels not on this list can sometimes share events through wired inputs on a Brivo panel. We prove it on site first.
Chicago-area clients often run video on a platform they chose years ago. Brivo lists these video integrations:
| VMS | Link to Brivo | Best for |
|---|---|---|
| Eagle Eye cloud video | Native in Brivo Security Suite | You are adding cameras or replacing an old recorder |
| OpenEye | Listed in the Brivo marketplace | OpenEye recorders already serve the building |
| Milestone XProtect | Brivo Access Control Module for XProtect (Express+ and up, with XProtect Access licenses) | Security staff already monitor in Smart Client |
Our Downers Grove team also supports Milestone XProtect in Chicagoland.
Use this list when you plan a Chicagoland project. Each entry comes from Brivo's own documentation or from the other vendor.
Chicago projects juggle landlords, unions on some sites and winter weather. Here is the path we follow from Downers Grove.
Many Chicago-area buildings still use an older server based access system. The differences that matter most:
| Issue | Brivo | Older server based access |
|---|---|---|
| Software upkeep | Brivo maintains the cloud service | Local server patches and backups |
| Remote control | Phone and browser access to every site | Usually on site or by VPN |
| Video | Eagle Eye cameras managed in Brivo | Separate recorder, separate login |
| Adding a building | New panels join the same account | Another server or license |
| Outage behavior | Panels decide locally and sync after | Local only |
Some buildings keep a legacy system on secure floors by policy. We plan around that.
Chicago enforces its own Chicago Building Code, while each suburb enforces the IBC edition its village board adopted. We confirm the rules with each village or the city before install.
Both codes regulate electrified doors along exit routes, for example request to exit sensors and delay devices. Exits must open from inside without a key.
The 2010 ADA Standards keep operable parts within the 15 to 48 inch reach range, so readers and exit buttons are mounted there.
Illinois licenses private alarm contractors under the Private Detective, Private Alarm, Private Security, Fingerprint Vendor, and Locksmith Act of 2004. Ask us for our license details during the consultation.
Video, access control and alarm systems designed around the risks and rules of your industry.
Video, access control and panic alerting for clinics, medical offices and multi-site groups.
Healthcare security systems →
Cameras, door access and visitor management for city, county and public agency buildings.
Government security systems →
Campus video, lockdown-ready door access and visitor screening for schools and colleges.
School and campus security systems →
Plant perimeter, loading dock and production floor video with access control by shift.
Manufacturing security systems →
Dock, yard and gate cameras plus access control for warehouses, DCs and 3PLs.
Warehouse and logistics security systems →
Video and access control for CPA, tax, title and insurance offices that hold sensitive client files.
Security systems for CPA and insurance firms →
Perimeter video, remote site access and intrusion alarms for water and utility facilities.
Water utility and critical infrastructure security systems →
Job site cameras and gate access that help deter theft and vandalism after hours.
Construction site security cameras →
Cameras, door access and alerts that help keep services, schools and offices safe.
Church and nonprofit security systems →
Garage cameras, license plate recognition and access control for parking and event venues.
Parking garage and venue security systems →Call or book a consultation. We confirm that your company owns the account, request the move to BTI through Brivo, and send an engineer to document the doors so service can begin.
Yes. Brivo suits multi-tenant buildings because each tenant or department can have its own users, schedules and admins. We coordinate with property management on riser access and cabling.
Yes. Brivo is managed from one cloud account, so a new building joins the same portal. We size the new panels and readers, add them to existing schedules and train local admins.
Yes. Because Eagle Eye video now lives inside Brivo, an event opens the related clip in the same portal. If you already run Axis cameras, we review whether they can join that view.
Chicago and suburban Cook, DuPage, Lake, Will, Kane, McHenry, DeKalb, Kendall and Grundy counties, plus Northwest Indiana and the Kenosha area of Wisconsin.
Yes. Illinois buyers can use GSA contract 47QTCA21D00BA where it applies, and we can also quote through your agency's standard purchasing process.
Scheduled service is booked through Downers Grove, urgent issues go to 800-HELP-BTI at any hour, and monitoring plans can flag offline controllers before staff notice a dead door.
Yes. The deal closed at year end 2025. Eagle Eye cameras and cloud recording are now sold as part of Brivo, and our Downers Grove engineers design doors and cameras as one system.
For Bosch B and G Series panels and Alula communicators, Brivo documents arming, disarming and event logging. Other panels are checked on site for input based options.
No. The Brivo Access Control Module for XProtect brings door events into Milestone, and OpenEye is also listed. We look at your licenses before recommending a path.
Yes. Brivo supports Schlage XE360 Series locks with RealSync, which stay connected over existing building Wi-Fi with no extra panels or gateways.
Yes. Employee badges can be added to either wallet, and Brivo Mobile Pass remains an option. Chicago buildings often keep existing cards during the changeover.
Yes. Brivo Visitor Management, powered by Envoy, issues visitor credentials such as a QR code, PIN or mobile pass from the same Brivo Security Suite account the doors use.
A free consultation includes a door survey, a review of any Brivo account you already have and a written proposal.