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Free white paper · October 2026

Protection Level Agreements for Managed Patching

Why mid-market firms need humans and AI working 24/7, and how BTI delivers enterprise outcomes without enterprise PLA pricing. A briefing for CEOs, CFOs, and IT leaders on putting days-to-patch in writing.

  • PLA versus SLA: what each one actually promises
  • The illustrative Gartner cost ladder for 30-day, 15-day, and 7-day patching
  • Recommended PLA wording to take to your managed service provider
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Over 40Years in Business
SOC 2NOC/SOC
ISO 27001Compliant
Free PDFPublished October 2026
LA · CHI · PHXLocal teams, U.S. coverage
At a glance

What This White Paper Answers

Most mid-market organizations still treat patching as a monthly chore, and nobody writes down how long a critical system may stay exposed. A Protection Level Agreement (PLA), as Gartner’s Paul Proctor describes it, is an agreed, funded, measurable level of protection, such as the number of days critical systems may remain unpatched. This paper explains how to set that number on purpose and how managed patching, vulnerability management, and vCISO leadership work together to meet it.

What’s inside

What’s Inside the White Paper

  • The question every board should answer: how many days would you like your systems available for hacking?
  • PLA versus SLA, outcome-driven metrics, and due care
  • The illustrative enterprise cost ladder and the mid-market gap
  • A five-step program: inventory, prioritize, patch, verify closure, and report to leadership with a vCISO risk picture
  • Why 24/7 humans plus governed AI matter, delivered from a 24/7 NOC/SOC
  • A mid-market cost and savings scenario, and recommended PLA wording for your MSP

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Put it into practice

See the Managed Patching, Vulnerability Management, and vCISO Program

The white paper explains the why. The hub page shows the operating model, the video walkthrough, and how to start with a free cybersecurity assessment.

Managed patching, vulnerability management, and vCISOFree cybersecurity assessment

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