Over 40 Years in BusinessISO 27001 compliantPublic sector: GSA contract holder
LA 562-298-5000 · Chicagoland 312-432-5300 · Phoenix 602-733-6807 · Client Support
Over 40 Years in BusinessISO 27001 compliantPublic sector: GSA contract holder
LA 562-298-5000 · Chicagoland 312-432-5300 · Phoenix 602-733-6807 · Client Support
BTI is a Milestone Advanced Partner. Our Southern California engineers design, license, install and support XProtect for public agencies, healthcare groups, schools and manufacturers in LA and Orange counties, the Inland Empire and Ventura County, and they stay on the account long after commissioning.
From a single lobby camera upgrade in Long Beach to a federated system spanning dozens of Inland Empire sites, the steps stay the same.
We walk the property, mark each field of view, note lighting and mounting, and list which existing cameras can be reused before any license is quoted.
Base server and device licenses are quoted per camera, with Milestone Care shown on its own line so annual renewals never surprise accounting.
Recording servers, failover and storage are designed around your retention target. For larger estates, Federated Architecture on XProtect Corporate lets regional sites run independently while headquarters sees everything.
XProtect connects to Axis cameras, intercoms and audio, to BriefCam for video search, and to access control and intrusion events so an alarm arrives with its video attached.
Operators learn Smart Client, maps, bookmarks and evidence export, and supervisors get Smart Wall layouts for their control rooms.
Building sales, mergers and integrator turnover leave many LA-area organizations with XProtect but nobody to call. BTI can step in on the system you already have. We gather license details, confirm Milestone Care status, audit every recording server and camera, and close the gaps that put evidence at risk.
After-hours emergencies are handled through 800-HELP-BTI, and our Santa Fe Springs office books planned visits at 562-298-5000.
A county retirement system replaced a legacy security vendor with BTI at its headquarters. Milestone video now runs on one platform with door access and intrusion alarms, staff can reach all three systems from their phones, a two-year video retention option was scoped, and older cameras are being retired in phases.
A large facility near Torrance brought BTI in when network faults kept knocking its connected systems offline. Our engineers found the causes and rebuilt the affected network so video and other systems stayed up.
Client names stay confidential. Ask for an example that matches your industry when we meet.
12155 Mora Drive, Suites 1 & 2
Santa Fe Springs, CA 90670
Office: 562-298-5000
Office hours: Monday to Friday, 7:30 AM to 4:30 PM
24/7 technical support: 800-HELP-BTI (800-435-7284)
Engineers based in Santa Fe Springs cover the four regions below. Open a region for its city list.
Agoura Hills, Alhambra, Arcadia, Artesia, Avalon, Azusa, Baldwin Park, Bell, Bell Gardens, Bellflower, Beverly Hills, Bradbury, Burbank, Calabasas, Carson, Cerritos, City of Commerce, Claremont, Compton, Covina, Cudahy, Culver City, Diamond Bar, Downey, Duarte, El Monte, El Segundo, Gardena, Glendale, Glendora, Hawaiian Gardens, Hawthorne, Hermosa Beach, Hidden Hills, Huntington Park, Industry, Inglewood, Irwindale, La Cañada Flintridge, La Habra Heights, La Mirada, La Puente, La Verne, Lakewood, Lancaster, Lawndale, Lomita, Long Beach, Los Angeles, Lynwood, Malibu, Manhattan Beach, Maywood, Monrovia, Montebello, Monterey Park, Norwalk, Palmdale, Palos Verdes Estates, Paramount, Pasadena, Pico Rivera, Pomona, Rancho Palos Verdes, Redondo Beach, Rolling Hills, Rolling Hills Estates, Rosemead, San Dimas, San Fernando, San Gabriel, San Marino, Santa Clarita, Santa Fe Springs, Santa Monica, Sierra Madre, Signal Hill, South El Monte, South Gate, South Pasadena, Temple City, Torrance, Vernon, Walnut, West Covina, West Hollywood, Westlake Village, Whittier
Adelanto, Apple Valley, Banning, Barstow, Beaumont, Big Bear Lake, Calimesa, Canyon Lake, Chino, Chino Hills, Colton, Corona, Eastvale, Fontana, Grand Terrace, Hemet, Hesperia, Highland, Jurupa Valley, Lake Elsinore, Loma Linda, Menifee, Montclair, Moreno Valley, Murrieta, Norco, Ontario, Perris, Rancho Cucamonga, Redlands, Rialto, Riverside, San Bernardino, San Jacinto, Temecula, Upland, Victorville, Wildomar, Yucaipa
Aliso Viejo, Anaheim, Brea, Buena Park, Costa Mesa, Cypress, Dana Point, Fountain Valley, Fullerton, Garden Grove, Huntington Beach, Irvine, La Habra, La Palma, Laguna Beach, Laguna Hills, Laguna Niguel, Laguna Woods, Lake Forest, Los Alamitos, Mission Viejo, Newport Beach, Orange, Placentia, Rancho Santa Margarita, San Clemente, San Juan Capistrano, Santa Ana, Seal Beach, Stanton, Tustin, Villa Park, Westminster, Yorba Linda
Bell Canyon, Camarillo, Casa Conejo, Channel Islands Beach, El Rio, Fillmore, Lake of the Woods, Lake Sherwood, Meiners Oaks, Mira Monte, Moorpark, Oak Park, Oak View, Ojai, Oxnard, Piru, Port Hueneme, San Buenaventura (Ventura), Santa Paula, Santa Rosa Valley, Santa Susana, Saticoy, Simi Valley, Somis, Thousand Oaks
Milestone ships XProtect in regular R releases. These 2025 and 2026 changes are the ones our Santa Fe Springs engineers put to work most.
Released in October 2026, R2 brings Sticky Notes, new Server Logs and Permission Inheritance. Remote Manager health monitoring comes through Milestone Care Plus.
Operators can now log an alarm reason and note on access control events, and the note syncs back to the door system. Device Pack 14.1 lifts support past 16,300 devices.
Since 2025 R2, readers, doors, gates and turnstiles can be placed on the Smart Map, so an LA control room clears door alarms in the same view as its cameras.
With the Arcules plug-in, Professional+, Expert and Corporate systems gain camera-to-cloud recording, long-term cloud storage and cloud backup for edge gateways.
Outside parties such as insurers or counsel get video through a secure link with no viewer license, and evidence can be stored on site, in the cloud or both.
Milestone's Hafnia vision language model adds a Video Summarization plug-in for Smart Client that writes a plain description of what a clip shows.
Facts LA buyers ask us to confirm:
XProtect is an open platform, which is why LA control rooms keep it for years. These are the integrations our Santa Fe Springs team sets up most often.
| Integration | What it adds | Notes |
|---|---|---|
| Brivo access control | Door events and door control inside Smart Client through the Brivo Access Control Module for XProtect | Needs XProtect Access licenses on Express+ or higher |
| Axis and ONVIF cameras | Cameras, intercoms and horn speakers through Milestone device packs | We confirm each model against the supported device list |
| BriefCam | Video synopsis and search across hours of recordings | Licensed separately |
| Intrusion panels | Alarm inputs that open the matching camera view | Method depends on the panel; confirmed during survey |
Already on Brivo for doors? See Brivo access control in Los Angeles.
The table above covers the common pairings. This is the wider list our team installs, drawn from Milestone and vendor documentation.
A Los Angeles XProtect project tends to follow the same path, whether it is one building in Downey or a dozen sites across the basin.
Milestone now sells four XProtect editions, because the free entry level edition was discontinued in 2025. Licensing details come in your written proposal.
| Edition | Typical LA fit | What sets it apart |
|---|---|---|
| XProtect Express+ | A single building such as a clinic or branch office | One recording server |
| XProtect Professional+ | Several buildings run by one team | Multiple recording servers with central management |
| XProtect Expert | Sites that cannot lose footage | Adds failover recording servers |
| XProtect Corporate | Large campuses, agencies and multi-site estates | The edition with full Federated Architecture, built for the largest systems and control rooms |
We confirm the right edition after the survey, based on camera count, sites and uptime needs.
Video design in California has a few legal edges worth planning around. We point them out; your counsel makes the final call.
California Penal Code 632 generally requires consent from all parties to record a confidential conversation, so we leave camera audio off unless your counsel approves it.
Cameras and cabling must not block exit paths or required clearances under the California Building Code. Ceiling penetrations follow the building's AHJ rules.
BTI holds California Alarm Company Operator license ACO #7670 and C7 License 807767.
Video, access control and alarm systems designed around the risks and rules of your industry.
Video, access control and panic alerting for clinics, medical offices and multi-site groups.
Healthcare security systems →
Cameras, door access and visitor management for city, county and public agency buildings.
Government security systems →
Campus video, lockdown-ready door access and visitor screening for schools and colleges.
School and campus security systems →
Plant perimeter, loading dock and production floor video with access control by shift.
Manufacturing security systems →
Dock, yard and gate cameras plus access control for warehouses, DCs and 3PLs.
Warehouse and logistics security systems →
Video and access control for CPA, tax, title and insurance offices that hold sensitive client files.
Security systems for CPA and insurance firms →
Perimeter video, remote site access and intrusion alarms for water and utility facilities.
Water utility and critical infrastructure security systems →
Job site cameras and gate access that help deter theft and vandalism after hours.
Construction site security cameras →
Cameras, door access and alerts that help keep services, schools and offices safe.
Church and nonprofit security systems →
Garage cameras, license plate recognition and access control for parking and event venues.
Parking garage and venue security systems →Yes. With the software license code and admin access, we review versions, licenses and recording health, then propose a support plan. Nothing is changed until you approve it.
XProtect is an open platform. Axis and most other ONVIF cameras are supported through Milestone device packs, and each model on your site is verified before we reuse it.
Yes. XProtect Corporate supports Milestone Federated Architecture, and Milestone Interconnect is available on the paid editions, so each site records locally while a central team views and searches across all of them.
Smart Client bookmarks and metadata search help, and BriefCam analytics can be added to filter by object, color or direction across many cameras at once.
Los Angeles, Orange, Riverside, San Bernardino and Ventura counties. Illinois and Arizona locations are handled by our offices in those states.
Yes. California buyers can use BTI's CMAS and TESMA awards, and federal or other buyers can use GSA contract 47QTCA21D00BA.
Yes. Optional health monitoring flags a recording server, disk or camera that stops reporting, and our converged security NOC/SOC sees those alerts day and night.
Single buildings usually fit Express+, several sites fit Professional+, sites that need failover recording move to Expert, and estates that need full federation choose Corporate. We confirm the right one after counting cameras and sites.
Yes. With an access control integration such as Brivo or Software House C-CURE 9000 and XProtect Access licenses, doors show on the Smart Map, door alarms arrive with video and operators can act on doors inside Smart Client.
Audio raises consent issues under California law, so we keep it off by default and enable it only where your counsel signs off.
No. Milestone discontinued its free entry level edition with XProtect 2025 R2. LA sites still running it can move to Express+ or Professional+, and we can plan that upgrade around the cameras you already own.
Yes, as a hybrid. The Arcules plug-in lets Professional+, Expert and Corporate send video to the cloud for off-site retention and backup, while your LA servers keep recording on site.
XProtect Evidence Manager sends evidence by secure link, so people outside your organization can view it without installing software or buying a license.
A free consultation covers a camera walk, a look at any XProtect license you already own and a written proposal.