OpenEye VMS Software for Multi-Site Businesses
OpenEye's video management software is the set of tools your staff use every day: a web client, the Command Station desktop client, the OpenEye mobile app, the recorder console and spot monitors, all signed in through OpenEye Web Services. BTI installs and configures the software, sets up users and layouts, and trains each team on the tools they need.
Commercial clients only: BTI configures and supports OpenEye software for businesses and commercial properties, not for homes.
3.99% financing for qualified buyers, subject to credit approval.
Call security sales: Los Angeles 562-298-5070 | Chicago 630-343-1322 | Phoenix area 480-291-8374
Video: Intro to OWS Clients (OpenEye, July 2026, 3:44)
Pick the right client for each job
| Client | Who uses it | Highlights |
|---|---|---|
| Web client | Managers, IT, anyone with a browser | Live video, recorder settings, smart search and export with no software to install |
| Command Station desktop | Security operators and loss prevention | Up to four monitors, interactive maps, search-in-live, alert notification manager, two-way talk down and relay control |
| OpenEye mobile app | Owners and managers on the move | iOS and Android, push alerts with event video, listen and talk back, playback controls |
| Recorder console | On-site staff | Search, view and export at the recorder without a separate PC |
| Spot monitor | Front desks and public view monitors | Live multi-camera display on Windows or Linux devices |
Command Station for active monitoring
Command Station is OpenEye's multi-site desktop VMS. Operators can view and search video from several recorders at once across up to four monitors, drop cameras onto linked interactive maps, and get alerts with camera previews. Roaming profiles mean an operator's layouts follow them to any Command Station workstation. Camera linking pulls up related views automatically when an event fires.
Video: Configure Camera Linking in Command Station (OpenEye, March 2026, 1:25)
Search tools that shorten investigations
- Event search filters motion and analytic events by time, camera and type
- Attribute filters narrow people and vehicles by characteristics such as clothing or vehicle color
- Similarity search finds the same person or vehicle across other cameras
- AI Visual Search accepts plain-language descriptions (AI Pro license)
- Thumbnail view shows a grid of results so you spot the right clip fast
Video: OWS Attribute Filters and Similarity Search (OpenEye, July 2026, 1:54)
Mobile access
Sign in to the OpenEye app with your OWS account and every recorder appears automatically. Alerts arrive with a thumbnail and a tap opens the video at the moment of the event. Built-in talk back lets a manager warn off a trespasser or guide a delivery driver after hours.
Video: View Video Anywhere, Anytime In OpenEye Mobile (OpenEye, April 2025, 2:39)
Users, permissions and security
OWS keeps users in the cloud, so permission changes apply right away to every recorder and client. User groups by role, non-email user credentials, approved IP lists for remote clients and multi-factor authentication help IT keep control.
What BTI sets up
- Users, groups and permissions by role and location
- Camera names, layouts and Command Station maps that match your floor plans
- Alert rules and who receives them
- Search training for operators, managers and loss prevention
- Mobile app setup for each authorized user
- Ongoing support when staff change, sites open or procedures shift
Your software features depend on the OWS license tier. See OpenEye licensing. Pricing is scoped to each client's needs. Request a quote through the consultation form.
For broader analytics options BTI offers, see video analytics software.
VMS setup and training near you
- Los Angeles: on-site or remote training for LA operations teams. Call 562-298-5070.
- Chicago: Command Station rollouts for Chicagoland security desks. Call 630-343-1322.
- Phoenix area: user and alert setup for Valley locations. Call 480-291-8374.
Locations we serve
BTI Communications Group serves businesses and commercial properties only, from three regional offices. OpenEye VMS setup and training are handled by the local BTI team.
BTI Los Angeles
12155 Mora Drive, Suites 1 & 2
Santa Fe Springs, CA 90670
Call security sales: 562-298-5070
Service area: Los Angeles County, Orange County, the Inland Empire and the rest of Southern California.
BTI Chicagoland
1441 Branding Ave, Suite 200
Downers Grove, IL 60515
Call security sales: 630-343-1322
Service area: Chicago, Cook County, DuPage County and the rest of Chicagoland.
BTI Phoenix / Tucson
615 N 48th St, Suite 1048
Phoenix, AZ 85008
Call security sales: 480-291-8374
Service area: Greater Phoenix, including Scottsdale, Tempe, Mesa and Chandler. Tucson projects are served through contractors working with BTI.
Security Systems by Industry
Video, access control and alarm systems designed around the risks and rules of your industry.
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Healthcare
Video, access control and panic alerting for clinics, medical offices and multi-site groups.
Healthcare security systems → -
Government & Public Sector
Cameras, door access and visitor management for city, county and public agency buildings.
Government security systems → -
Education
Campus video, lockdown-ready door access and visitor screening for schools and colleges.
School and campus security systems → -
Manufacturing
Plant perimeter, loading dock and production floor video with access control by shift.
Manufacturing security systems → -
Logistics & Warehousing
Dock, yard and gate cameras plus access control for warehouses, DCs and 3PLs.
Warehouse and logistics security systems → -
Financial Services
Video and access control for CPA, tax, title and insurance offices that hold sensitive client files.
Security systems for CPA and insurance firms → -
Utilities & Critical Infrastructure
Perimeter video, remote site access and intrusion alarms for water and utility facilities.
Water utility and critical infrastructure security systems → -
Construction
Job site cameras and gate access that help deter theft and vandalism after hours.
Construction site security cameras → -
Nonprofits & Faith-Based
Cameras, door access and alerts that help keep services, schools and offices safe.
Church and nonprofit security systems → -
Parking & Entertainment Venues
Garage cameras, license plate recognition and access control for parking and event venues.
Parking garage and venue security systems →
FAQs
Does BTI install OpenEye for homes?
No. Our OpenEye software setup and training is for businesses and commercial properties only. We do not serve residential customers.
What VMS does OpenEye use?
OpenEye's VMS is OWS itself. Staff reach it through a browser, Command Station on a PC, the mobile app, the console on the recorder or a spot monitor.
What is OpenEye Command Station?
Command Station is OpenEye's desktop VMS for multi-site monitoring. It supports up to four monitors, interactive maps, search-in-live and an alert notification manager.
Is the OpenEye mobile app free?
The app is available for iOS and Android and signs in with your OWS account. Your OWS license determines which features you can use.
Can I search OpenEye video by description?
Yes, on AI Pro: type a description and AI Visual Search returns matching footage. Attribute filters and similarity search are available too.
Does OpenEye software work on a Mac?
The web client runs in a browser, and the mobile app runs on iOS. Command Station system requirements are listed by OpenEye, and BTI confirms workstation specs before installation.
Can OpenEye software run on my own server?
OpenEye supports installing OWS on capable third-party servers or appliances and on VMware or Hyper-V virtual machines, subject to its system requirements.
How many cameras can one OpenEye server handle?
The OWS license supports up to 128 channels per server, depending on hardware capabilities.
Can operators talk to people through cameras?
Yes. Command Station and the mobile app support two-way talk down on supported cameras with audio.
Does BTI train our staff?
Yes. BTI trains operators, managers and loss prevention teams on the clients and search tools each group uses.
Can OpenEye software show access control events?
Yes. OWS integrates with Alarm.com access control and intrusion so door and alarm events appear alongside video.