OpenEye Web Services Cloud Video for Business
OpenEye Web Services (OWS) is the cloud platform behind every OpenEye system. It lets your team watch live video, search recordings, receive alerts and share clips for every location from one login. BTI sets up OWS, connects your cameras and recorders, and supports the account after go live.
For commercial clients only: BTI sets up OWS for businesses and commercial properties and does not serve homes.
3.99% financing for qualified buyers, subject to credit approval.
Call security sales: Los Angeles 562-298-5070 | Chicago 630-343-1322 | Phoenix area 480-291-8374
What OWS does
| Capability | What it means for your team |
|---|---|
| Centralized management | Users, permissions, recorder settings and updates handled for all locations from one portal |
| Intelligent search | Natural language and attribute search across recorded events |
| AI Visual Search | Describe what you need and OWS finds it (AI Pro license) |
| Alerts and reports | Motion, health and custom alerts by email or push notification |
| Video export and sharing | Password-protected clips sent to managers, insurers or law enforcement |
| Integrations | Access control, intrusion, point of sale (POS Connect) and identity management |
| Clients | Web browser, Command Station desktop, OpenEye mobile app, recorder console and spot monitors |
Feature availability depends on the OWS license tier. See OpenEye licensing for the Standard, Plus and AI Pro breakdown.
Video: OpenEye Web Services: A 5 Minute Walkthrough (OpenEye, December 2024, 4:50)
Built for organizations with more than one site
Running separate recorders and logins at every store, branch or campus is how footage gets missed. OWS puts every site under a single account, and OpenEye sets no limit on how many devices or locations an account can hold. Regional managers see only their sites, loss prevention sees all of them, and adding a location means adding it to the same account.
Security of the platform
- Outbound trusted connection. OWS connects out to the cloud, so no inbound ports are opened on your firewall.
- Single sign-on and multi-factor authentication reduce the risk of stray remote clients and shared passwords.
- Automatic software updates are pushed from the cloud as they release.
- Account activity history keeps a record of account actions for review.
- OpenEye's security program. OpenEye publishes how it secures the OWS platform on its cybersecurity page.
Video: OWS Cybersecurity: Trusted Cloud Video Security (OpenEye, July 2026, 0:44)
AI that saves review time
OWS AI Analytics tags people and vehicles so searches return events, not hours of footage. Attribute filters and similarity search help find the same person or vehicle across cameras. OpenEye's AI Visual Check add-on automates routine visual checks across sites for monitoring and operations teams, using a monthly allotment of credits.
Video: OpenEye AI Visual Check: Automate Site Monitoring & Operations (OpenEye, September 2026, 1:27)
Cloud cameras or recorders?
OWS works with OpenEye recorders, OpenEye cloud cameras that record on board, and many third-party cameras through OpenEye appliances. Most multi-site clients end up with a mix. Our hybrid cloud video page explains how BTI chooses, and the hardware is listed on the cameras and servers and recorders pages.
How BTI rolls out OWS
- Site assessment: camera inventory, network checks and bandwidth review at each location
- Account design: one OWS account structure with locations, user groups and permissions
- Installation: cameras and recorders installed, registered to OWS and tested
- Alerts and health: alert rules set so the right person hears about the right event
- Training: your staff learn search, export and sharing in the web, desktop and mobile clients
- Support: BTI responds to health alerts and service needs, and adds sites as you grow
Pricing is scoped to each client's needs. OpenEye does not publish OWS subscription prices, so BTI quotes the license tier and channel count with your hardware and labor. Request a quote through the consultation form.
Monitoring with OWS
OWS alerts can feed remote video monitoring by BTI staff and BTI's central stations. Video verification helps police prioritize the call. For the wider cloud options BTI offers beyond OpenEye, see cloud video surveillance.
OWS rollouts in our three metros
- Los Angeles: BTI connects OWS for operators across LA and Orange counties. Call 562-298-5070.
- Chicago: our Chicagoland team handles OWS setup for city and suburban locations. Call 630-343-1322.
- Phoenix area: BTI designs and supports OWS accounts across the Valley. Call 480-291-8374.
Locations we serve
BTI Communications Group serves businesses and commercial properties only, from three regional offices. OpenEye Web Services rollouts are planned and supported by the local BTI team.
BTI Los Angeles
12155 Mora Drive, Suites 1 & 2
Santa Fe Springs, CA 90670
Call security sales: 562-298-5070
Service area: Los Angeles County, Orange County, the Inland Empire and the rest of Southern California.
BTI Chicagoland
1441 Branding Ave, Suite 200
Downers Grove, IL 60515
Call security sales: 630-343-1322
Service area: Chicago, Cook County, DuPage County and the rest of Chicagoland.
BTI Phoenix / Tucson
615 N 48th St, Suite 1048
Phoenix, AZ 85008
Call security sales: 480-291-8374
Service area: Greater Phoenix, including Scottsdale, Tempe, Mesa and Chandler. Tucson projects are served through contractors working with BTI.
Security Systems by Industry
Video, access control and alarm systems designed around the risks and rules of your industry.
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Healthcare
Video, access control and panic alerting for clinics, medical offices and multi-site groups.
Healthcare security systems → -
Government & Public Sector
Cameras, door access and visitor management for city, county and public agency buildings.
Government security systems → -
Education
Campus video, lockdown-ready door access and visitor screening for schools and colleges.
School and campus security systems → -
Manufacturing
Plant perimeter, loading dock and production floor video with access control by shift.
Manufacturing security systems → -
Logistics & Warehousing
Dock, yard and gate cameras plus access control for warehouses, DCs and 3PLs.
Warehouse and logistics security systems → -
Financial Services
Video and access control for CPA, tax, title and insurance offices that hold sensitive client files.
Security systems for CPA and insurance firms → -
Utilities & Critical Infrastructure
Perimeter video, remote site access and intrusion alarms for water and utility facilities.
Water utility and critical infrastructure security systems → -
Construction
Job site cameras and gate access that help deter theft and vandalism after hours.
Construction site security cameras → -
Nonprofits & Faith-Based
Cameras, door access and alerts that help keep services, schools and offices safe.
Church and nonprofit security systems → -
Parking & Entertainment Venues
Garage cameras, license plate recognition and access control for parking and event venues.
Parking garage and venue security systems →
FAQs
Does BTI install OpenEye for homes?
No. Our OWS deployments are strictly commercial: companies, offices, stores and other business sites. We do not take residential work.
What is OpenEye Web Services?
OpenEye Web Services (OWS) is OpenEye's cloud video platform. It manages cameras, recorders, users, alerts, search and video sharing for every location in one account.
Is OWS the same as ows.openeye.net?
ows.openeye.net is where existing users sign in to OWS. If you need help with an account BTI installed, call your BTI office rather than OpenEye's general line.
Does OWS store video in the cloud?
OWS is cloud managed. Video records locally on OpenEye recorders or on board in OpenEye cloud cameras, and clips can be saved and shared in the cloud. Clip storage per recorder or camera varies by license tier.
Does OWS require port forwarding?
No. OpenEye says OWS uses an outbound trusted connection, so no inbound ports need to be opened.
Can I view OpenEye video on my phone?
Yes. The OpenEye mobile app for iOS and Android shows live video, push alerts with event clips and smart search.
How many locations can one OWS account hold?
OpenEye states there is no limit on the number of devices or locations associated with an OWS account.
What AI features does OWS include?
Intelligent search powered by OWS AI Analytics is included in Standard and Plus licenses. AI Visual Search requires AI Pro. AI Visual Check and Location LPR are add-ons.
Is OWS secure?
OWS supports multi-factor authentication, single sign-on and automatic updates, and it connects out to the cloud so no inbound firewall ports are opened. OpenEye describes its platform security on its cybersecurity page.
How much does OWS cost?
OpenEye does not publish OWS prices. Subscriptions are billed per channel, monthly or annually. BTI quotes the tier and channel count for your sites.
Can BTI connect OWS to Alarm.com?
Yes. OWS integrates with Alarm.com access control and intrusion. See our Alarm.com for business page.