Commercial OpenEye Video Surveillance Dealer and Installer
BTI Communications Group is an authorized OpenEye reseller serving businesses from our Los Angeles, Chicago and Phoenix area offices. We quote, design, install, license, monitor and support complete OpenEye systems: cameras, cloud-managed recorders and OpenEye Web Services (OWS), the cloud platform that ties every location together.
At a glance
- Commercial clients only. BTI designs, installs and supports OpenEye for businesses and commercial properties. We do not serve homes or residential properties.
Three metros: Los Angeles, Chicago and Phoenix.
Over 40 years of commercial security and communications work.
3.99% financing for qualified buyers, subject to credit approval.
Call security sales: Los Angeles 562-298-5070 | Chicago 630-343-1322 | Phoenix area 480-291-8374
What OpenEye is
OpenEye is an Alarm.com company based in Liberty Lake, Washington. It builds commercial security cameras, recorders and a cloud video platform for organizations that run one building or hundreds of them. OpenEye reports more than 1 million devices connected to OWS, and its published case studies include national retailers, a grocery chain, a school district and a university (OpenEye case studies).
The platform has three layers, and each has its own page in this guide:
- Cloud management (OWS). View, search, share and manage video from a browser, the Command Station desktop client or the OpenEye mobile app. See OpenEye cloud video.
- Recording. Record locally on cloud-managed appliances and servers, record on board in OpenEye cloud cameras, or mix both. See hybrid cloud video and OpenEye servers and recorders.
- Cameras. NDAA compliant dome, bullet, turret, fisheye, PTZ and multisensor IP cameras, plus all-in-one cloud cameras. See OpenEye cameras.
Software and subscriptions are covered on the OpenEye VMS software and OpenEye licensing pages.
Video: OpenEye Web Services: Scalable Cloud Video Solutions (OpenEye, February 2025, 1:34)
Why businesses choose OpenEye
- Every location in one account. OpenEye places no limit on the number of devices or locations tied to an OWS account, so a new store, clinic or warehouse joins the same login.
- Faster investigations. Intelligent search and AI Visual Search (on the AI Pro license) find people and vehicles by description instead of scrubbing hours of footage.
- Keep working cameras. OpenEye retrofit appliances bring compatible cameras you already own into OWS.
- No open inbound ports. OWS uses an outbound trusted connection, so remote viewing does not require port forwarding through your firewall.
- Health alerts on every license. OWS warns you about failing drives, offline cameras and changes in retention before an incident exposes the gap.
- Long hardware coverage. OpenEye's warranty page lists 5 years on recorders and fixed cameras sold from October 1, 2025 (OpenEye warranty).
Video: Spend Less Time Looking. More Time Acting with OpenEye Visual Search. (OpenEye, September 2026, 1:25)
What BTI does on an OpenEye project
| Step | What happens |
|---|---|
| Quote | Camera counts, recorder sizing, OWS license tier and labor in one written proposal |
| Design | Camera placement, lens and resolution choices, storage and retention math, network and PoE planning |
| Sales | Authorized OpenEye hardware and OWS subscriptions through BTI |
| Installation | Licensed BTI technicians mount, cable, configure and test every camera and recorder |
| Licensing | OWS tier selection per account, add-ons where they pay for themselves, renewals tracked |
| Monitoring | Optional remote video monitoring by BTI |
| Service and support | Health alert response, repairs, firmware and expansion as you add locations |
Pricing is scoped to each client's needs. OpenEye does not publish list prices for hardware or OWS subscriptions, so every BTI proposal is a written quote for your sites. Request a quote through the consultation form and we will size it with you.
OpenEye and Alarm.com together
Because OpenEye is part of Alarm.com, OWS links video with Alarm.com access control and intrusion. A door event or alarm can open the matching video clip, and BTI can manage both from one relationship. See Alarm.com for business.
Video: OpenEye + Alarm.com: The Ultimate Access Control Guide (OpenEye, July 2026, 1:29)
Monitoring and video verification
OpenEye video can feed professional monitoring. With remote video monitoring, BTI operators review the clip when an alarm or analytic triggers. Video verification helps police prioritize the call. Read how verified alarms work in our CHeKT visual alarm guide. Whether a given site connects to monitoring is confirmed during the site assessment.
See OpenEye before you decide
BTI shows OpenEye on request. The walkthrough can cover multi-site dashboards, cloud video management and AI search. Ask for it in the consultation form and tell us how many locations you run.
OpenEye in Los Angeles
From Long Beach ports to Burbank studios and Inland Empire warehouses, Southern California businesses spread across a lot of freeway. OWS lets a regional manager review every site without the drive. Our Los Angeles team installs OpenEye across LA and Orange counties. Call 562-298-5070 or see IP camera systems in Los Angeles.
OpenEye in Chicago
Chicagoland operators deal with winter weather, dense retail corridors and suburban distribution parks. OpenEye's IP67 and IK10 outdoor models fit those exteriors, and our Chicago team designs and installs across the city and suburbs. Call 630-343-1322. More on IP camera systems in Chicago.
OpenEye in the Phoenix area
Desert heat is hard on outdoor gear, so we check each camera's rated operating temperature against the mounting location. Our Phoenix area team designs, installs and supports OpenEye across the Valley. Call 480-291-8374. Details: IP camera systems in the Phoenix area.
Locations outside these metros? Mention them on the consultation form.
Why BTI for OpenEye
- Authorized OpenEye reseller with in-house design, installation and support
- Alarm.com dealer
- Axis Gold Partner, so OpenEye designs can include Axis cameras
- Remote video monitoring backed by a 24/7 NOC/SOC
Downloads
Locations we serve
BTI Communications Group serves businesses and commercial properties only, from three regional offices. OpenEye projects are designed, installed and supported by the local BTI team.
BTI Los Angeles
12155 Mora Drive, Suites 1 & 2
Santa Fe Springs, CA 90670
Call security sales: 562-298-5070
Service area: Los Angeles County, Orange County, the Inland Empire and the rest of Southern California.
BTI Chicagoland
1441 Branding Ave, Suite 200
Downers Grove, IL 60515
Call security sales: 630-343-1322
Service area: Chicago, Cook County, DuPage County and the rest of Chicagoland.
BTI Phoenix / Tucson
615 N 48th St, Suite 1048
Phoenix, AZ 85008
Call security sales: 480-291-8374
Service area: Greater Phoenix, including Scottsdale, Tempe, Mesa and Chandler. Tucson projects are served through contractors working with BTI.
Security Systems by Industry
Video, access control and alarm systems designed around the risks and rules of your industry.
-
Healthcare
Video, access control and panic alerting for clinics, medical offices and multi-site groups.
Healthcare security systems → -
Government & Public Sector
Cameras, door access and visitor management for city, county and public agency buildings.
Government security systems → -
Education
Campus video, lockdown-ready door access and visitor screening for schools and colleges.
School and campus security systems → -
Manufacturing
Plant perimeter, loading dock and production floor video with access control by shift.
Manufacturing security systems → -
Logistics & Warehousing
Dock, yard and gate cameras plus access control for warehouses, DCs and 3PLs.
Warehouse and logistics security systems → -
Financial Services
Video and access control for CPA, tax, title and insurance offices that hold sensitive client files.
Security systems for CPA and insurance firms → -
Utilities & Critical Infrastructure
Perimeter video, remote site access and intrusion alarms for water and utility facilities.
Water utility and critical infrastructure security systems → -
Construction
Job site cameras and gate access that help deter theft and vandalism after hours.
Construction site security cameras → -
Nonprofits & Faith-Based
Cameras, door access and alerts that help keep services, schools and offices safe.
Church and nonprofit security systems → -
Parking & Entertainment Venues
Garage cameras, license plate recognition and access control for parking and event venues.
Parking garage and venue security systems →
FAQs
Does BTI install OpenEye for homes?
No. BTI's OpenEye work is limited to businesses and commercial properties, and we do not take residential or home projects.
Is BTI an authorized OpenEye dealer?
Yes. We are an authorized OpenEye reseller, handling sales, design, installation, licensing and support of OpenEye hardware and OWS for commercial clients.
Where does BTI install OpenEye?
Our teams work from Los Angeles, Chicago and the Phoenix area. For organizations with locations elsewhere, ask during your consultation and we will confirm coverage.
What does an OpenEye system include?
A typical system includes OpenEye IP or cloud cameras, a cloud-managed recorder or server where needed, an OWS subscription for each recording channel, and installation, setup and training by BTI.
How much does OpenEye cost?
Every quote is built for your sites. With no public OpenEye price list for hardware or OWS, BTI prices cameras, recorders, licenses and labor in writing after a site assessment.
Can OpenEye use my existing cameras?
Often, yes. OpenEye retrofit appliances work with many existing IP cameras. BTI checks your camera models and confirms which can stay.
Is OpenEye cloud or on premises?
Both. Management happens in the cloud through OWS, while footage is stored on site, either on a recorder, inside a cloud camera, or both.
Does OpenEye work with Alarm.com?
Yes. OpenEye is an Alarm.com company, and OWS integrates with Alarm.com access control and intrusion so events and video appear together.
Can BTI monitor my OpenEye cameras?
Yes, where the site supports it. BTI staff and BTI's central stations provide remote video monitoring, and we verify the connection for your cameras before you commit.
Can I see OpenEye before I buy?
Yes. Ask in the consultation form and BTI will walk you through OpenEye, including dashboards across sites, cloud management and AI-powered search.
What warranty does OpenEye hardware carry?
Recorders and fixed cameras sold on or after October 1, 2025 carry a five-year OpenEye warranty, and PTZ motors carry two years. BTI coordinates warranty service for systems we install.
Is financing available?
Yes. BTI offers 3.99% financing for qualified buyers, subject to credit approval. Ask about it in the consultation form.