Managed IT services
Southern California
Managed IT Services and IT Support in Los Angeles
Fully managed or co-managed IT for Los Angeles organizations: 24/7 help desk, monitoring, cybersecurity and local engineers from our Santa Fe Springs office.
Built for Los Angeles organizations that have outgrown break-fix support: teams of around 20 or more users, multiple sites, or compliance and cyber insurance requirements.
Plans from $60 to $290 per user per month, based on support level and security. See what's included
Fixed monthly quote
No cost, no obligation. Business inquiries only. Urgent support? Call 562-298-5000.
- ✓Over 40 years in business
- ✓ISO 27001 compliant
- ✓SOC 2 NOC/SOC
- ✓ISNetworld member
- ✓GSA contract holder (47QTCA21D00BA) · CMAS and TESMA contract awardee (California)
What BTI clients say
★★★★★
LERETA highly recommends BTI services, they are a great value added partner for us
Christopher C. MastenChief Information Officer
★★★★★
BTI Communications Group does a solid job. From the proposal process straight through to job completion and subsequent support, everyone does exactly what they say they will.
Bob Bullock
★★★★★
Very responsive and good at troubleshooting/problem solving.
Andy Wieser
IT Support in Los Angeles That Actually Shows Up
In 81 seconds, Eric Brackett walks through day-to-day IT support for Los Angeles teams: a 24/7 help desk, monitoring, cybersecurity and engineers who come on site. Press play.
- Desktop and server support, network monitoring, tested backups and cybersecurity.
- Co-managed IT backs up your IT person instead of replacing them.
- Projects scoped up front: server and cloud migrations, Microsoft 365 moves, wireless and network installation.
Read the video transcript
Need IT support in Los Angeles that actually shows up? You get a 24/7 help desk, proactive monitoring, cybersecurity, and local engineers on site when your team needs hands-on help. I'm Eric Brackett, Founder and President of BTI Communications Group.
I founded BTI in 1985 installing business phones. Over 40 years later, your IT, cybersecurity, cameras, door access, phones and AI share one network, with one accountable partner for it all.
Day to day, we cover desktop and server support, network monitoring, tested backups and cybersecurity. Already have an IT person? Co-managed IT backs them up instead of replacing them.
When you need a project, our engineers handle server and cloud migrations, Microsoft 365 moves, wireless design and network installation, scoped up front and delivered on time and on budget.
Clients like The Moody Church and Alpha Structural rely on BTI. We are ISO 27001 compliant, monitored by a network operations center and security operations center, through our SOC 2 audited NOC/SOC partner, and our Los Angeles team works from Santa Fe Springs.
Request a free IT assessment with the Let's Start a Conversation form on this page, or call 562-298-5000.
Related: managed cybersecurity services. Have in-house IT? We offer co-managed support as part of our IT services Los Angeles.
Certified experts · Full-stack IT
BTI Provides Expert Managed IT Support, Network Design, Sales and Service in Los Angeles
Less time on IT. Lower costs. Support that actually responds.
We connect your technologies and manage them one at a time or all together, with ISO 27001 compliant governance and a 24/7 NOC/SOC.
IT and AI services
Help desk, monitoring and managed IT for your team, plus AI tools set up and managed for your business.
Managed IT ›AI services ›Cybersecurity
Threat detection, endpoint protection and monitoring built into how we run your IT.
Learn more ›Compliance
Policies, controls and audit preparation for the standards your business works under, backed by our 24/7 NOC/SOC.
Learn more ›Voice and phone systems
Business phones and unified communications, configured and supported by one team.
Learn more ›Security and access control
Video surveillance, access control and alarms, installed and supported.
Learn more ›Cloud and backup
Managed, monitored backup and recovery for your cloud and on-site systems.
Learn more ›Network and Wi-Fi
Wired and wireless business networks, designed, installed and supported.
Learn more ›Low voltage wiring and construction
Structured cabling and low-voltage work for new builds, tenant improvements and remodels.
Learn more ›Project support
Planned IT projects such as network upgrades, cloud moves and server work, scoped and delivered by our engineers.
Learn more ›- ✓ ISO 27001 compliant governance, independently reviewed
- ✓ SOC 2 NOC/SOC
- ✓ ISNetworld member
- ✓ Licensed Alarm Company Operator, ACO #7670
- ✓ Licensed Alarm Company Operator
- ✓ Every employee passes an FBI background check
Los Angeles IT Support Built Around Your Team
- Server and Network Support
- Desktop Support with Help Desk
- Network Monitoring and Management
- Systems Monitoring and Management
- Cybersecurity as a Service
- Backup & Disaster Recovery as a Service
When your environment needs more than day-to-day support, the same engineers scope and deliver the project.
Get a free Los Angeles managed IT assessment
For Los Angeles organizations with teams of around 20 or more users, multiple sites, or compliance and cyber insurance requirements. Tell us your locations, headcount and current setup.
Or call IT sales: 323-510-8003
Want to see costs first? Plans run $60 to $290 per user per month. See managed IT pricing.
Optimize Your Spend on Cloud and Premise Based IT Hardware, Software, and Support Services
- Microsoft Software Sales and Support
- Microsoft 365 / Azure Cloud Products Sales and Support
- VMware Sales and Support
- Hardware Support for Servers, Storage, Desktops, and Laptops
- Hardware Support for Firewalls, Switches, Routers, and WiFi Access Points
- Internet, Wide Area Network (WAN) Solutions: Redundant Internet Connectivity, SD-WAN, MPLS, and VPN Network Installation and Support
Optimize SaaS and AI Spend, Too
Software is one of the fastest-rising costs in IT. Gartner forecasts worldwide software spending will grow 15.5% in 2026, and notes that technology budgets are being strained by inflation, rising hardware costs and AI funding initiatives (Gartner, July 2026). For Southern California businesses, much of that growth arrives as AI add-ons, usage meters and renewal increases.
Through its managed IT services, BTI makes both kinds of AI work inside your real workflows, then does three things with them: optimizes what you spend, converts expensive AI consumption into low-cost governed workflow automations, and governs the tools, the usage and the systems they touch.
The AI you see
Microsoft Copilot, ChatGPT, Claude and Gemini, chat tools and voice agents your staff use directly, in a company-controlled workspace with access controls and logging.
The AI you don't see
AI features embedded in the SaaS apps you already pay for, background automations and agents, and AI analytics in security and monitoring, like our 24/7 NOC/SOC's automated alert triage (10,000+ alerts handled, zero missed).
- Optimize AI consumption and cost: right-size Microsoft Copilot, ChatGPT, Claude and Gemini seats, tokens and credits; audit licenses; consolidate overlapping tools; and catch AI features switched on at renewal
- Convert expensive consumption into low-cost workflow automations: repetitive AI usage that runs up per-seat add-ons, tokens and credits becomes governed workflow automations you own, running on BTI's AI consumption management and workflow automation platforms, with no royalties or license fees to SaaS providers for what BTI builds
- Govern the tools, the usage and the connected systems: AI use policies, access controls, logging and data boundaries for the AI tools and for the Microsoft 365, CRM, ERP, ticketing and phone systems they connect to
- Itemized usage, only where it pays back: model usage, tokens and secure workspaces quoted as line items
- Guided Automation advisory included in every BTI managed IT plan
Managed IT typically runs $60 to $290 per user per month, itemized, with no surprise fees. → See managed IT pricing
- Ransomware Protection
- Business Email Security
- Network Firewall Security and Secure VPN Access
- Disaster Recovery and Business Continuity
- Multi-Factor Authentication & Endpoint Security
- Content Filtering and Reporting
- Regulatory and Vendor Compliance
- Third Party Validation and Penetration Testing
- 24 Hour SOC, SIEM, and Incident Response
- Tailored PCI, NIST, FTC, ISO, Insurance and CPDR Compliance Programs, plus CMMC consulting through a specialist partner, managed under BTI’s SLA
BTI is your one-stop shop for IT project execution. We will work with you to understand your needs, scope the project, and deliver on time and on budget. Call us to discuss your requirements and plans with an expert.
Whether you need a la carte service or round-the-clock support set by contract, we have an offer for you. BTI offers customized IT support services to meet each individual client’s requirements. Call us to talk about your needs today.
Business IT Support Services in Los Angeles
7 Signs Your Organization Has Outgrown Its MSP: Multi-Site IT, Cybersecurity & Compliance Guide
Industries in California for Which We Offer IT Support Services
Aerospace
BTI’s advanced business IT support ensures your complex systems soar to new heights. Manage intricate data, navigate industry regulations effortlessly, and enjoy operational harmony with our aerospace-focused IT solutions.
Agriculture
In agriculture, technology is a game-changer. BTI’s IT support for agriculture focuses on farm management systems, precision agriculture, and data analytics. Leverage our solutions to optimize crop yields, manage resources efficiently, and enhance productivity in the field.
Automotive
BTI’s expertise in automotive IT systems streamlines manufacturing processes, enhances vehicle performance, and connects you with customers through cutting-edge technologies. Rev up your success with our tailored IT support for business solutions.
Construction
In the construction industry, collaboration and efficiency are paramount. BTI’s IT support services cover network setup, cloud solutions, and project management software, enabling seamless collaboration and enhancing project planning. Elevate your construction projects with BTI’s services.
Food
In the food industry, optimization is the key to success. BTI’s IT support services ensure seamless day-to-day operations, effortless product traceability, and compliance with regulatory requirements. Relish the taste of success with our dedicated business IT Help for the food industry.
Government
Secure networking solutions that enable efficient communication and data sharing among different government agencies. Our solutions prioritize cybersecurity, data integrity and interoperability to streamline operations, enhance public services, and ensure national security.
Healthcare
BTI delivers specialized IT support services and managed network solutions tailored for regional healthcare organizations. We help you stay ahead of compliance requirements, supporting standards from The Joint Commission (TJC), CARF, CDC infection control, and the American College of Surgeons.
Our scalable infrastructure solutions simplify network management while helping your facility meet HIPAA, HITECH, and other critical information security regulations. We provide IT teams with the tools and support needed to maintain secure environments, monitor system health, manage access controls, and ensure sensitive data remains protected, streamlining compliance and strengthening cybersecurity.
Our services also support secure telemedicine, patient data sharing, and optimized workflows to improve operational efficiency across your healthcare network.
IT
For IT companies, staying ahead is crucial. BTI empowers your business with IT Business Support services, covering infrastructure management, software & hardware installation, and unparalleled technical support. Let us optimize your operations and expand your capabilities.
Manufacturing
BTI’s IT solutions encompass industrial automation, data analytics, and inventory management systems. Improve efficiency, reduce costs, and enhance quality control with our business IT support services tailored for the manufacturing industry.
Real Estate
In real estate, connectivity and security are paramount. BTI provides IT support services encompassing network setup, cloud-based property management, and robust cybersecurity. Elevate your property marketing and ensure secure data handling with BTI’s Company IT Support.
Religious Facilities
BTI provides IT support services recognizing the importance of technology in enabling efficient operations, communication, and engagement within religious institutions. Trust BTI for business IT support services that align with your spiritual mission.
Transportation
Efficiency is the engine of success in transportation. BTI’s IT support services focus on fleet management, logistics optimization, and intelligent transportation systems. Drive efficiency, reduce costs, and enhance customer experiences.
Managed IT by Industry
Managed IT, networks and help desk support built for how your industry actually works.
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Healthcare
HIPAA-aligned IT for Los Angeles and Orange County medical groups, PACE programs, pharmacies and dental groups.
Healthcare IT services in Los Angeles and Orange County → -
Government & Public Sector
Managed IT and help desk support for public agencies with lean IT teams.
Government IT services → -
Education
Network, device and help desk support for K-12 districts, charter schools and colleges.
School and college IT services → -
Manufacturing & Logistics
Warehouse Wi-Fi, ERP uptime and network support across every shift.
Logistics and manufacturing IT services → -
Financial Services
GLBA-ready managed IT for CPA, tax, title and mortgage firms.
Managed IT for CPA, title and mortgage firms → -
Utilities & Critical Infrastructure
IT support for water utilities and special districts, with office IT kept apart from plant systems.
IT services for water utilities → -
Construction
Job trailer networks, mobile device support and tenant improvement cabling.
IT support for construction companies → -
Nonprofits & Faith-Based
Practical managed IT for churches, ministries and nonprofit offices.
IT services for nonprofits and churches → -
Parking & Entertainment Venues
Venue Wi-Fi, point of sale networks and managed IT for parking operators and venues.
Venue and parking IT services →
Governance & assurance
Compliance Governance, Certifications & Partner Assurance
BTI Governance & Verified Qualifications
Partner Certifications, Audits & Compliance-Aligned Platforms
Held by the platforms and providers BTI resells or uses
These certifications, audits and attestations belong to the third-party platforms and providers, not to BTI. Which ones apply depends on the specific platform, service, data center, processor, monitoring provider, or vendor used in your solution. Ask us which apply before you buy.
Contracts and Industry Memberships
CMAS
GSA
ISNetworld Membership
TESMA
Trusted by Industry Leaders
Publications Featuring Our Work
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Managed IT services in Los Angeles: common questions
How much do managed IT services cost in Los Angeles?
Most BTI managed IT plans run $60 to $290 per user per month. Where you land depends on support level, security services and compliance needs. You get an itemized, fixed monthly quote after a short assessment. See what's included.
Who is BTI's managed IT a good fit for?
Growing, multi-site and AI-ready organizations, typically with 20 or more users. If your team is smaller, call us anyway and we will tell you honestly whether we are the right fit.
Do you offer co-managed IT if we already have an IT team?
Yes. Our co-managed model adds a 24/7 NOC/SOC, help desk overflow, project capacity and local on-site engineers alongside your internal IT staff, with a written responsibility matrix so nothing falls between teams.
How quickly will someone respond?
Our help desk and NOC operate 24/7. For new quote requests, a local engineer replies within 1 business day.
How long does onboarding take?
About 30 days for most organizations: discovery and planning, an environment and risk assessment, deployment and optimization, then ongoing support.
What security and compliance credentials does BTI hold?
BTI has been in business for over 40 years and is ISO 27001 compliant. We run a 24/7 NOC/SOC. BTI is a GSA contract holder (47QTCA21D00BA) and a CMAS and TESMA contract awardee (California).
Do you provide on-site IT support across Los Angeles?
Yes. Local field engineers cover Los Angeles and Orange County from our Southern California office, and on-site support is included for covered escalations.
Get my fixed IT quote or call IT sales at 323-510-8003
Our Los Angeles-Area Office
BTI Provides On-Site IT Support Services Throughout Southern California
BTI Provides On-Site IT Support Services Throughout Southern California
Hand off day-to-day IT, or back up your team
Keep your in-house IT staff and add our help desk, monitoring and on-site engineers behind them, or let us run IT for you end to end. Share your users and sites and we will send a fixed monthly quote.
Or call IT sales: 323-510-8003
Replacing IT entirely, including your website and Google Business Profile? See outsourced IT in Los Angeles.