Over 40 Years in BusinessISO 27001 compliantPublic sector: GSA contract holder
LA 562-298-5000 · Chicagoland 312-432-5300 · Phoenix 602-733-6807 · Client Support
Over 40 Years in BusinessISO 27001 compliantPublic sector: GSA contract holder
LA 562-298-5000 · Chicagoland 312-432-5300 · Phoenix 602-733-6807 · Client Support
The front office phone rings nonstop from 7:30 to 8:30 every morning with attendance calls, bus questions and parents who need to reach a teacher. During an emergency, every classroom needs to reach the office and the office needs to reach 911 with an accurate location. Many schools are still running aging phone systems that a small IT team can barely keep alive. And the front office phone is one of the most practical first places to put AI to work. BTI replaces old systems with cloud voice that works in Microsoft Teams, answers the overflow with governed AI and keeps every classroom connected.
This page is part of BTI's connected technology solutions and advisory services for education. We support a number of education clients.
Request a Free Phone System AssessmentBook an AI Opportunity AssessmentCall 800-435-7284
Teachers and staff call from Teams on laptops and mobile devices, and classroom or office desk phones work on the same system. Administrators manage one platform across every school. → GoodPhone cloud phone system · Teams phone calling plans
Pick the Teams calling model that suits your district or campus. Operator Connect keeps administration simple, and Direct Routing fits institutions with existing carrier agreements or more complex routing.
An AI receptionist picks up when the front office is swamped or closed. It records attendance messages in a consistent format, answers questions about bell schedules, enrollment and events, and transfers urgent calls to staff. Office staff spend less time on hold queues and more time with the students in front of them.
Every classroom can reach the office with one touch, and the office can reach any room. Where your paging and bell systems support it, BTI integrates them with the phone platform so announcements and alerts reach desk phones, speakers and displays together.
Direct 911 dialing, on-site notification and dispatchable location by building, floor and room where supported, in line with the FCC's Kari's Law and RAY BAUM'S Act rules for multi-line telephone systems, so a call from a classroom or portable gets help to the right place and alerts the front office and administrators at the same moment.
Colleges and larger districts route calls for admissions, financial aid, registration and the help desk through queues with callbacks and reporting. → Teams contact center
Parents hear a friendly greeting. They don't see the AI virtual workforce behind it that answers routine questions, transcribes messages and summarizes calls. BTI is your Guided Automation Partner, closing the gap between the AI people see and the AI they don't.
Start with a phone system assessment: numbers, classroom phones, paging, emergency calling and what an AI receptionist could handle on day one.
Add governed AI answering, transcription and summaries, and tighten security with MFA and monitoring.
BTI supports voice, Teams and the network underneath it under one managed or co-managed IT agreement. → Education IT Services
Fast attendance handling, classroom-to-office calling, reliable emergency calling and simple administration for a small team.
Department queues, seasonal call spikes during enrollment and financial aid deadlines, and Teams calling for faculty who work across campuses and from home.
Call quality depends on the network. BTI designs campus switching and Wi-Fi as a Cisco Select and SMB Black Belt partner and designs and validates Wi-Fi with Ekahau, so Teams calls stay clear in busy buildings. Phone accounts are protected with MFA and monitored by the same 24/7 NOC/SOC that watches your IT, delivered with a SOC 2 audited NOC/SOC partner. → Education Cybersecurity & Compliance
Intercoms at entrances, door access and cameras work best when they are tied to the people answering the phones. Because BTI also designs school and campus security systems, front office staff can see who is at the door, talk to them and unlock it from one workflow, and a lockdown can trigger paging and phone alerts at once. → Education overview
100% financing covers hardware, licensing and labor, so handsets and network upgrades fit into one project.
BTI's education clients include Southwestern Law School in Los Angeles, where BTI has installed and serviced intrusion and panic alarm systems and has supported the campus under a managed physical security services agreement since 2017. The same team delivers the services on this page, so one partner covers campus security, IT and communications.
A cloud phone system that works in Microsoft Teams, with classroom-to-office calling, an AI receptionist for attendance and overflow calls, and accurate 911 location settings. BTI deploys GoodPhone for schools.
Yes. It records absence messages in a consistent format, answers routine questions and transfers urgent calls to staff.
Each phone and user is tied to a dispatchable location, callers dial 911 directly, and 911 calls can alert the front office and administrators at the same time, in line with Kari's Law and RAY BAUM'S Act.
Yes. Numbers are ported to the new system, usually during a break so the school day isn't affected.
We limit what student information the AI collects, control where transcripts are stored, and govern AI use with a policy aligned to the NIST AI RMF and your FERPA obligations.
No. BTI connects governed AI answering and call summaries to systems you already own, and the agents and workflows we build are owned by your school or district, with no royalties or license fees to SaaS providers. Any third-party tool that does cost money is quoted line by line.
Yes. Most schools cut over during summer or holiday breaks, with training before staff and students return.
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