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Education solutions: Overview · AI · Security Systems · IT Services · Cybersecurity & Compliance · Communications

IT Services and Managed Support for Schools and Colleges

A school day runs on technology: online testing, learning platforms, classroom displays, one-to-one devices, attendance and payroll. When the Wi-Fi drops during state testing or hundreds of Chromebooks fail to update, instruction stops. Now boards and families are also asking what the school is doing about AI, and every software vendor is pitching an AI add-on. Most schools have a small IT team covering a lot of buildings and a lot of devices. BTI runs and supports education IT so teachers can teach, and makes AI practical along the way, either as your full IT department or alongside your staff.

This page is part of BTI's connected technology solutions and advisory services for education. The same team that supports your network also supports campus cameras, door access and phones, so issues get one owner. We support a number of education clients.

Get a Free IT AssessmentExplore Co-Managed ITSee Managed IT PricingCall 800-435-7284

Which IT Partner Model Fits Your School?

No IT department, or one overextended person

Fully managed IT: BTI becomes your IT department, with helpdesk, 24/7 monitoring, device management and projects under one itemized monthly agreement.

A technology team that needs depth

Co-managed IT: keep your technology director and staff, and add BTI's helpdesk, engineers, NOC, summer project help or AI governance. → Co-managed IT

Leadership is asking about AI

Guided Automation advisory services are included in every BTI managed IT plan at no extra cost: where to start, which use cases are worth it, and how to protect student data. → Education AI

Built for the School Calendar

  • Summer projects: network refreshes, device imaging and classroom upgrades scheduled for when buildings are empty
  • Back-to-school readiness: accounts, rosters, devices and Wi-Fi tested before day one
  • Testing windows: capacity checks and on-call coverage during state and AP testing
  • After-hours events: support for board meetings, graduations and athletic broadcasts

What Education IT Support Includes

Helpdesk for Teachers, Staff and Administrators

Fast phone, email and portal support with priority for classroom-impacting issues. Teachers get help in minutes, not at the end of the day.

Campus Wi-Fi Designed and Validated With Ekahau

Classrooms packed with devices, gyms used for testing and residence halls full of streaming students all need different designs. BTI designs and validates Wi-Fi with Ekahau, the professional-grade Wi-Fi design and testing tool many smaller providers don't invest in, so coverage and capacity match how each space is actually used. → Commercial Wi-Fi installation · Meraki Wi-Fi

Networks and Cloud-Managed Infrastructure

BTI is a Cisco Select and SMB Black Belt partner with thousands of commercial deployments. Cloud-managed switches, firewalls and access points let a small team see every building from one dashboard, with content filtering and segmented networks for students, staff, guests and building systems. → Cisco Meraki partner · Network design

E-Rate Category Two Projects

Wi-Fi, switching and firewall designs and bills of materials scoped to E-Rate Category Two eligible equipment, with Ekahau survey reports and documentation for your E-Rate consultant or filing team. Eligibility and funding decisions are made by the program.

Device Fleets and Classroom Technology

Chromebooks, laptops, tablets and interactive displays purchased, enrolled, managed, repaired and retired. Automated updates and inventory tracking cut down on the end-of-year device scramble.

Cloud, Email and Learning Platforms

Support for Microsoft 365 or Google Workspace, rostering and account lifecycle, with access controls that protect student records.

24/7 NOC Monitoring

BTI's 24/7 NOC/SOC, delivered with a SOC 2 audited NOC/SOC partner, watches servers, circuits and network devices around the clock and fixes many issues before staff arrive.

Governed AI in the School Network

Staff and students see AI chat tools. They don't see the AI virtual workforce in BTI's NOC that patches thousands of devices overnight, spots failing access points and triages alerts. BTI is your Guided Automation Partner, and we make sure the AI your staff use is just as controlled.

  • Governed AI on the systems you already own: district-controlled AI workspaces connected to your Microsoft 365 or Google Workspace, files and help desk, with access controls and audit logging, instead of a separate AI add-on for every application
  • You own the AI agents and workflows we build, with no royalties or license fees to SaaS providers; third-party tools that do cost money, such as model usage or a secure workspace, are quoted as itemized line items
  • Custom analytics and workflow apps on your own data, such as device health, ticket trends and Wi-Fi capacity by building
  • Data controls that keep student records out of public AI tools
  • NOC automation: 10,000+ alerts handled, zero missed

Teachers who use AI weekly estimate saving 5.9 hours per week, according to a 2025 Gallup and Walton Family Foundation survey, which is why safe, approved tools matter. For AI policy, sourced examples and campus safety analytics, see Education AI.

K-12 vs Higher Education

K-12 districts and private schools

Lean teams, many devices, strict content filtering needs and tight budgets. BTI focuses on reliability, filtering, device management and a predictable monthly cost.

Colleges and universities

Residence hall Wi-Fi, research networks, many departments and 24/7 student expectations. BTI adds capacity, engineering depth and after-hours coverage to existing IT teams.

Pricing and Funding

Managed IT runs $60 to $290 per user per month, depending on scope, support hours and security level, with itemized monthly pricing a business office can approve line by line. 100% financing covers hardware, licensing and labor, which helps when network refreshes are timed around E-Rate, funding programs and budget years. → Managed IT pricing · Vendor financing

How Schools Buy from BTI

  • California public schools, districts and colleges: CMAS and TESMA contracts (California only). → Contract details
  • Outside California: we work with your procurement process, including RFPs, quotes and board-approved purchases, and piggyback purchasing where your rules allow it.
  • GSA: BTI holds GSA Multiple Award Schedule contract 47QTCA21D00BA (all states). Contact us to confirm what's available on our GSA contract.

IT Services or Cybersecurity?

This page covers running and supporting school IT. Patching, backups and monitoring are included in every plan. For FERPA-focused controls, ransomware readiness, risk assessments and audit evidence, see Education Cybersecurity & Compliance. Most schools use both under one agreement.

Why Schools Choose BTI

Over 40 years in business98% client retentionSOC 2 audited NOC/SOC partnerISO 27001 compliantCisco Select and SMB Black Belt partnerthousands of commercial deploymentsdesigns and validates Wi-Fi with Ekahauadvisor reply within one business day

Who We Work With

BTI's education clients include Southwestern Law School in Los Angeles, where BTI has installed and serviced intrusion and panic alarm systems and has supported the campus under a managed physical security services agreement since 2017. The same team delivers the services on this page, so one partner covers campus security, IT and communications.

Frequently Asked Questions

What do managed IT services for schools include?

Helpdesk for staff, Wi-Fi and network management, device fleet management, cloud and email support, 24/7 monitoring and co-managed options, with patching, backups and AI advisory built in.

How much does managed IT cost for a school?

BTI's managed IT runs $60 to $290 per user per month depending on scope, support hours and security level, with itemized monthly pricing.

What is the difference between managed and co-managed IT for a school?

With managed IT, BTI is your IT department. With co-managed IT, your technology director and staff stay in charge and BTI adds helpdesk, NOC monitoring, engineers, summer project help or AI governance.

How do you design Wi-Fi for classrooms?

BTI designs and validates Wi-Fi with Ekahau, planning for device density in classrooms, testing spaces and residence halls, then validating coverage after installation.

Can you help with E-Rate projects?

Yes. BTI scopes Wi-Fi, switching and firewall projects to E-Rate Category Two eligible equipment and provides bills of materials, Ekahau survey reports and documentation for your filing team. The program makes eligibility and funding decisions.

Is AI advisory included in managed IT?

Yes. Guided Automation advisory services are included in every managed IT plan at no extra cost. The AI agents and workflows BTI builds on the systems you already own are owned by your school or district, with no royalties or license fees to SaaS providers. Any third-party tool that does cost money is quoted line by line.

Do you manage Chromebooks and student devices?

Yes. We handle enrollment, updates, inventory, repairs and retirement for student and staff devices.

Talk to a BTI IT Advisor

Looking for a managed IT partner, extra depth for your technology team or a clear AI starting point? An advisor replies within one business day. Get My Free IT Assessment · Book an AI Opportunity Assessment · Call 800-435-7284

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